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Bright Spark Auto Repairing

Job Title: Senior Automotive Service Advisor Location: Abu Dhabi, United Arab Emirates Department: Service Department Reporting to: Service ManagerJob Summary:We are looking for an experienced and customer-focused Senior Automotive Service Advisor to join our team in Abu Dhabi. The successful candidate will act as the main liaison between customers and the workshop, ensuring a seamless and high-quality service experience. You will be responsible for managing customer service requests, advising on required services and repairs, and ensuring timely vehicle delivery while maintaining high customer satisfaction levels.Key Responsibilities:<ul><li>Greet customers and determine their vehicle service needs through active listening and technical knowledge.</li><li>Accurately prepare repair orders (ROs), estimate costs, and explain services to customers.</li><li>Advise customers on recommended maintenance and repairs based on manufacturer guidelines and vehicle history.</li><li>Coordinate with workshop technicians to ensure timely and accurate diagnostics and repairs.</li><li>Follow up with customers regarding work progress and any additional service requirements.</li><li>Perform quality checks on completed work and ensure the vehicle is clean and ready for delivery.</li><li>Handle customer complaints or concerns professionally and escalate complex issues as necessary.</li><li>Maintain accurate records of all customer interactions, services provided, and parts used.</li><li>Promote service campaigns, offers, and upsell additional services when appropriate.</li><li>Ensure all work complies with company and manufacturer standards.</li></ul>Requirements:<ul><li>Minimum 5-7 years of experience as an Automotive Service Advisor, preferably in a premium or multi-brand workshop.</li><li>Technical diploma or degree in Automotive Engineering or related field.</li><li>Strong knowledge of automotive systems and repair procedures.</li><li>Familiarity with DMS (Dealer Management Systems)</li><li>Excellent communication, interpersonal, and customer service skills.</li><li>Ability to work in a fast-paced, high-pressure environment.</li><li>Fluency in English; knowledge of Arabic or other languages is a plus.</li></ul>Preferred Qualifications:<ul><li>Previous experience working with German, Japanese, or American car brands.</li><li>Certification from OEM training programs (e.g., Toyota, BMW, Ford) is an advantage.</li></ul>Benefits:<ul><li>Competitive salary and incentive structure</li><li>Medical insurance</li><li>Annual air ticket allowance</li></ul>Work Schedule:<ul><li>6 days a week</li></ul>Job Types: Full-time, PermanentPay: AED5,000.00 - AED6,000.00 per monthAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>In case you get selected, are you okay with the mentioned salary range</li></ul>Application Deadline: 25/10/2025

Senior Service Advisor

Join Bright Spark Auto Repairing and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Bright Spark Auto Repairing

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Senior Service Advisor