Qureos Mentor

BrightSpring Health Services

<div>Our Company:
<div>
BrightSpring Health Services</div><div></div>
Overview:
<div>
The HR Specialist is responsible for providing support to operations for various human resources responsibilities including training, recruitment, hiring, onboarding, HR compliance and retention. The HR Specialist is focused on maintaining local compliance with state, federal, and BrightSpring Health requirements. The HR Specialist should have a full understanding of the recruitment cycle to provide support to operations. The HR Specialist should partner with each service site to develop and implement a recruitment and retention plan and by partnering with Talent Acquisition. The HR Specialist should provide recruitment strategies, ideas, and tools to operations to assist with hitting hiring goals.</div><div></div><div><b><br>
Our comprehensive benefits include:</b></div><br>
<div></div><ul><li>
Competitive compensation</li><li>
Mileage reimbursement</li><li>
Flexible schedule</li><li>
Employee referral program</li><li>
Tuition reimbursement</li><li>
Paid time off</li><li>
401(k) retirement savings plan</li><li>
Medical, dental and vision</li><li>
Life insurance</li><li>
Flexible Spending Account (FSA)</li><li>
Employee discounts</li><li>
Community Service Opportunities</li></ul>
Responsibilities:
<ul><li>Providing administrative support in the areas of employee recruitment, hiring, retention, and evaluation</li><li>
Processing, verifying, and maintaining documentation relating to personnel activities such as staffing, recruitment, training, grievances, performance evaluations, and classifications</li><li>
Processing and reviewing employment applications in the ATS in order to evaluate qualifications or eligibility of applicants</li><li>
Examining employee files to answer inquiries and provide information for personnel actions</li><li>
Requesting information from law enforcement officials, previous employers, and other references in order to determine applicants' employment acceptability</li><li>
Responding to employee, manager and HR team requests and escalating issues as appropriate</li><li>
Providing support for employee on-boarding as well as employee exit meetings</li><li>
Conducting orientation and training for administrative staff as needed</li><li>
Train HR Coordinators and Supervisors on progressive corrective action process and ensure fair and consistent implementation of corrective actions. Consult with Regional HR Manager on corrective actions, determine corrective action level, complete appropriate documentation. Provide support to supervisors in corrective action meetings, as needed.</li><li>
Assisting with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS</li><li>
Creation and processing of Personnel Action Forms (PAF) for your assigned service site</li><li>
Providing on-boarding administrative support, and arranging for in-house and external training activities</li><li>
Ensuring compliance with federal, state and local employment laws and regulations</li><li>
Train HR team members</li><li>
Provide objective feedback and solution-focued recommendations in resolving conflict and employee relation matters</li><li>
Maintain thorough knowledge of company policies, state and federal employement related rules and interpret policy for stakeholders</li><li>
Maintain positive employee relations with staff and management</li><li>
Inform operations of worker&rsquo;s compensation claims process. Assist as needed with claim processing. Keep supervisors and management team informed of open claims and return-to-work status</li><li>
Conduct workplace investigations, as needed</li><li>
Other duties as assigned</li></ul>
Qualifications:
<ul><li>High school diploma or GED required</li><li>
One year experience in an administrative position</li><li>
Excellent Customer Service Skills</li><li>
Knowledge or previous experience working in an office setting with computers, phones, and other related tasks
</li><li>Knowledge in the areas of labor standards, data entry, worker's compensation reporting, OSHA reporting and Affirmative Action data integrity</li><li>
General knowledge of federal, state and local labor laws and regulatory compliance</li><li>
Must communicate professionally and positively with employees, customers and all levels of management</li><li>
Experience using Microsoft Office Word, Excel, and PowerPoint</li><li>
Capacity to solve problems independently and as a member of a team</li><li>
Strong organizational and time-management skills and the ability to easily maintain several projects and priorities concurrently</li><li>
Travel 25-50% or as needed</li></ul><br>
<p></p>
About our Line of Business: BrightSpring Health Services provides complementary home- and community-based pharmacy and provider health solutions for complex populations in need of specialized and/or chronic care. Through the Company&rsquo;s service lines, including pharmacy, home health care and primary care, and rehabilitation and behavioral health, we provide comprehensive and more integrated care and clinical solutions in all 50 states to over 450,000 customers, clients and patients daily. BrightSpring has consistently demonstrated strong and often industry-leading quality metrics across its services lines while improving the quality of life and health for high-need individuals and reducing overall costs to the healthcare system. For more information, please visit www.brightspringhealth.com. Follow us on Facebook, LinkedIn, and X.</div>

Human Resource Specialist

<div>Our Company:
<div>
BrightSpring Health Services</div><div></div>
Overview:
<div>
We are seeking a strategic and hands-on Global Process Owner to lead the end-to-end process mapping, re-engineering, and product definition for Pharmacy Systems across all lines of business. This role will serve as a critical bridge between business stakeholders, product owners, pharmacy operations, infrastructure, and development teams, ensuring alignment of technical capabilities with operational and business goals.</div><div></div><div><br>
The Senior Director of Pharmacy Systems &ndash; Automation will be responsible for designing and delivering service-line agnostic, scalable, and reusable automation solutions leveraging AI/ML technologies. The ideal candidate will have deep expertise in pharmacy operations, process optimization, and intelligent technology integration.</div><div></div><div><br>
You will play a pivotal role in shaping the future of pharmacy systems by driving innovation, standardization, and efficiency through advanced technologies and cross-functional collaboration.</div>
Responsibilities:
<div><div><div><ul><li><b>Process Leadership &amp; Optimization</b></li></ul><ul><li>Own and document current state process mapping of pharmacy systems across all business units and service lines.</li></ul><ul><li>Lead process re-engineering initiatives using Lean Six Sigma methodologies to identify inefficiencies, eliminate redundancies, and drive continuous improvement.</li></ul><ul><li>Develop and maintain current and future state process models using BPMN (Business Process Model and Notation) standards.</li></ul><ul><li>Create a governance framework for ongoing process improvement, standardization, and performance measurement.</li></ul></div></div><div><div><ul><li><br>
<b>Automation &amp; Technology Strategy</b></li></ul><ul><li>Drive the design and development of AI/ML-enabled products and automation solutions that are scalable, reusable, and aligned with enterprise standards.</li></ul><ul><li>Partner with infrastructure, development, and architecture teams to ensure automation initiatives are built on a stable, secure, and compliant foundation.</li></ul><ul><li>Collaborate with product owners and pharmacy operations to translate operational needs into actionable automation use cases and technology requirements.</li></ul><ul><li>Evaluate and integrate third-party tools and automation platforms to enhance system capabilities and streamline workflows.</li></ul></div></div><div><div><ul><li><br>
<b>Cross-Functional Collaboration &amp; Execution</b></li></ul><ul><li>Serve as a key liaison between business units, clinical teams, and technical teams to ensure pharmacy automation initiatives support both operational goals and user experience.</li></ul><ul><li>Coordinate with engineering, infrastructure, QA, and security teams to ensure delivery excellence across all projects.</li></ul><ul><li>Partner with business and technology leadership to define success metrics, prioritize automation opportunities, and ensure measurable outcomes.</li></ul><ul><li>Lead executive-level communication, providing visibility into roadmap progress, risks, and business impact.</li></ul></div></div><div><div><ul><li><br>
<b>Compliance &amp; Quality</b></li></ul><ul><li>Ensure all pharmacy system enhancements and automation solutions comply with healthcare regulations, interoperability standards, and data privacy requirements (HIPAA, CMS, etc.).</li></ul><ul><li>Promote governance and documentation standards across all automation and AI-enabled initiatives.</li></ul></div></div><br>
</div>
Qualifications:
<div><div><ul><li>10+ years of experience in pharmacy systems, healthcare operations, or process ownership within a complex, regulated environment.</li></ul></div><div><ul><li><br>
Proven track record in process mapping, re-engineering, and intelligent automation (AI/ML, RPA, or workflow orchestration).</li></ul></div><div><ul><li><br>
Strong understanding of AI/ML applications, RPA tools, and automation technologies in pharmacy workflows.</li></ul></div><div><ul><li><br>
Experience with enterprise system integration, data standards, and automation frameworks within healthcare systems.</li></ul></div><div><ul><li><br>
Exceptional communication, leadership, and stakeholder engagement skills with demonstrated ability to influence at executive and operational levels.</li></ul></div><div><ul><li><br>
Strong experience with business process modeling (BPMN) and process documentation best practices.</li></ul></div><div><ul><li><br>
Familiarity with healthcare compliance, data governance, and security regulations.</li></ul></div><div><div><ul><li><br>
<b>Preferred Qualifications</b></li></ul><ul><li>Background in Post-Acute Care and Specialty Pharmacy IT systems.</li></ul><ul><li>Hands-on experience with AI/ML platforms, automation frameworks, and cloud-native technologies (e.g., Azure, AWS, GCP).</li></ul><ul><li>Advanced degree (MS or MBA) in Healthcare Administration, Informatics, or related technical field.</li></ul><ul><li>Lean Six Sigma or BPM certification preferred.</li></ul><ul><li>Strategic and execution-driven leader with a strong understanding of both technology and pharmacy operations.</li></ul><ul><li>Proven ability to lead cross-functional teams and influence outcomes in a matrixed environment.</li></ul><ul><li>Passionate about innovation, efficiency, and automation as catalysts for improving healthcare operations.</li></ul><ul><li>Comfortable working across business and technical domains to deliver scalable, compliant, and high-value solutions.</li></ul></div></div><br>
</div>
About our Line of Business: BrightSpring Health Services provides complementary home- and community-based pharmacy and provider health solutions for complex populations in need of specialized and/or chronic care. Through the Company&rsquo;s service lines, including pharmacy, home health care and primary care, and rehabilitation and behavioral health, we provide comprehensive and more integrated care and clinical solutions in all 50 states to over 450,000 customers, clients and patients daily. BrightSpring has consistently demonstrated strong and often industry-leading quality metrics across its services lines while improving the quality of life and health for high-need individuals and reducing overall costs to the healthcare system. For more information, please visit www.brightspringhealth.com. Follow us on Facebook, LinkedIn, and X.</div>

Senior Director of Pharmacy Systems – Automation

Join BrightSpring Health Services and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

BrightSpring Health Services

ABOUT_COMPANY

Human Resource Specialist

Senior Director of Pharmacy Systems – Automation