Qureos Mentor

Brightspeed

<div>
 At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
 
 
 Backed by funds managed by Apollo Global Management,
 
 our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
 
 
 
 Be a part of the team that will make this vision a reality&hellip;.designing and building a world class fiber network and creating a customer experience second to none.
 
 
 Check us out on the web!
 
 
 
 Job Description
 
 
 
 Brightspeed is looking for a Customer Service Technician to join our team! As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas. In this important role you may be required to work varying shifts that include mandatory overtime, weekends, and holidays.
 
 
 
 As a Customer Service Technician your responsibilities will include:
 
 
 
 <ul>
 <li>
 Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment
 </li>
 <li>
 Performing maintenance and repair on outside plant facilities
 </li>
 <li>
 Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables
 </li>
 <li>
 Observing all safety rules and regulations
 </li>
 <li>
 Assisting other technical personnel in the performance of their duties when requested
 </li>
 <li>
 Actively supporting sales and marketing related activities
 </li>
 <li>
 Directing customer facing work and sales referrals
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 WHAT IT TAKES TO CATCH OUR EYE:
 
 
 
 <ul>
 <li>
 High School diploma or equivalent experience
 </li>
 <li>
 Ability to distinguish colors on facilities
 </li>
 <li>
 Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)
 </li>
 <li>
 Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)
 </li>
 <li>
 Basic computer skills including MS Office applications
 </li>
 <li>
 Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes)
 </li>
 <li>
 Ability to work aloft (e.g. ladder)
 </li>
 <li>
 Ability to work outside in all weather conditions and at various hours of the day/night
 </li>
 <li>
 A valid driver&rsquo;s license and satisfactory driving record
 </li>
 <li>
 Positive and professional appearance and demeanor when communicating the company&rsquo;s products and services to our customers
 </li>
 <li>
 Accountability/dependability (on time and on load when scheduled and serve on call as needed)
 </li>
 <li>
 Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)
 </li>
 <li>
 Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills)
 </li>
 <li>
 Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions
 </li>
 <li>
 Active Learning (curious seeker of added information and actively works to improve skills and knowledge)
 
 
 </li>
 </ul>
 
 BONUS POINTS FOR:
 
 
 
 <ul>
 <li>
 Prior experience as a customer facing telecom operations technician
 </li>
 <li>
 Basic electricity training/certification or documented equivalent work experience
 </li>
 <li>
 ADSL installation/repair experience (self/full installs)
 </li>
 <li>
 A+/Net + Certified Required Soft Skills
 
 
 </li>
 </ul>
 This position is part of a bargaining unit and represented by a union.  Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b)  required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether to join the union, but if you do join the union you would be obligated to pay union dues
 
 
 
 Additional Information
 
 
 
 
 WHY JOIN US?
 
 
 
 
 We aspire to contemporary ways of working.
 
 
 
 Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
 
 
 
 We Offer Competitive Compensation And Comprehensive Benefits.
 
 
 
 Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
 
 
 
 Inclusion and belonging
 
 
 are at the center of our grounding belief in Being Real
 
 .
 
 
 When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
 
 
 Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process.
 
 
 For all applicants, please take a moment to review our Privacy Notices:
 
 
 <ul>
 <li>
 Brightspeed&rsquo;s Privacy Notice for California Residents
 </li>
 <li>
 Brightspeed&rsquo;s Privacy Notice
 
 
 </li>
 </ul>
</div>

Customer Service Technician

<div>
 At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
 
 
 Backed by funds managed by Apollo Global Management,
 
 our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
 
 
 
 Be a part of the team that will make this vision a reality&hellip;.designing and building a world class fiber network and creating a customer experience second to none.
 
 
 Check us out on the web!
 
 
 
 Job Description
 
 
 
 Brightspeed is looking for a Senior Project Manager to join our Fiber Engineering &amp; Construction Support team! As Senior Project Manager, Engineering &amp; Construction you will support Planning, Engineering and Construction teams that are responsible for all aspects of the fiber build. You have demonstrated ability to analyze high-volume, ambiguous data sets, uncover meaningful patterns and convert findings into data-driven decisions that improve performance and outcomes. You quickly extract actionable insights, identify both positive and negative trends and make recommendations for improvement and Best Practice standardization. The position will be a critical part of the Engineering and Construction team that will collaboratively manage complex and cross-departmental workflows. This role has Executive level exposure and requires strong data analytic skills, the ability to problem-solve and to work within a fast-moving environment to rapidly deliver support and services that have a broad business impact.
 
 
 As a Senior Project Manager, Engineering &amp; Construction, your responsibilities will include:
 
 
 <ul>
 <li>
 Advisor to the Senior Manager of Engineering &amp; Construction and support of field build teams and address inventory support teams.
 </li>
 <li>
 Leverage monitoring tools, reports, and dashboards to detect performance drivers and guide leadership decisions for improving quality, productivity and efficiency.
 </li>
 <li>
 Work with process team to develop guidelines and educational materials
 </li>
 <li>
 Communicate training-based communication sessions with stakeholders (Operations, Marketing, Regulatory and Engineering) to support understanding of fiber network and address management fundamentals.
 </li>
 <li>
 Track milestone activities and KPI results
 </li>
 <li>
 Work in shared files and be fluent in Microsoft office Excel, having a strong comfort level in dealing with large data sets.
 </li>
 <li>
 Ensure projects meet network readiness dates within time allotments.
 </li>
 <li>
 Create presentations to support leadership and C-Suite teams.
 </li>
 <li>
 Provide direct support in aiding VP and their teams.
 </li>
 <li>
 Collaborates with network leadership and business domain leadership to design and implement future state processes that achieve program goals, and end-to-end process engineering objectives.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Qualifications
 
 
 
 WHAT IT TAKES TO CATCH OUR EYE:
 
 
 <ul>
 <li>
 2+ years telecommunication or similar experience
 </li>
 <li>
 Bachelor&rsquo;s degree or equivalent practical work experience
 </li>
 <li>
 Naturally inquisitive and detail-driven with history of connecting dots across systems and sources to reveal opportunities and risks before they are obvious
 </li>
 <li>
 Usability &amp; understanding of data visualization tools (PowerBI, Power Apps) and fundamentals of backend tables used to create them
 </li>
 <li>
 Experience with Telcom Network Design systems (IQGeo, GIS, SmallWorld)
 </li>
 <li>
 Ability to create complex Methods &amp; Procedures
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 <li>
 Expert knowledge in Microsoft (More specifically Power Point &amp; Excel), Adobe, and related systems
 </li>
 <li>
 Ability to analyze data to drive strategic business decisions is key.
 </li>
 <li>
 Ability to build a cohesive relationship with multiple departments through training, development, and accountability.
 
 
 </li>
 </ul>
 BONUS POINTS FOR:
 
 
 <ul>
 <li>
 Master's degree and/or related work experience
 </li>
 <li>
 Knowledgeable of Python, SAP, Fireworks, BidMaster, LeaseNet, Costar, JDS, WFMT, NDS, CLM, APO, FT3, ARMOR, MARTENS
 </li>
 <li>
 Experience with Regulatory subsidy compliance.
 
 
 </li>
 </ul>
 
 Physical Demands &amp; Work Conditions
 
 
 
 <ul>
 <li>
 Remote - primarily office-based, use of computer/office equipment
 </li>
 <li>
 Travel percentage &ndash; up to 3x a year
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 WHY JOIN US?
 
 
 
 
 We aspire to contemporary ways of working.
 
 
 
 Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
 
 
 
 We Offer Competitive Compensation And Comprehensive Benefits.
 
 
 
 Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
 
 
 
 Inclusion and belonging
 
 
 are at the center of our grounding belief in Being Real
 
 .
 
 
 When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
 
 
 Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process.
 
 
 For all applicants, please take a moment to review our Privacy Notices:
 
 
 <ul>
 <li>
 Brightspeed&rsquo;s Privacy Notice for California Residents
 </li>
 <li>
 Brightspeed&rsquo;s Privacy Notice
 
 
 </li>
 </ul>
</div>

Senior Project Manager, Engineering & Construction

Join Brightspeed and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Brightspeed

About Company

Customer Service Technician

Senior Project Manager, Engineering & Construction