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Britannia Labels India Pvt Ltd

Customer Service Representative &ndash; Job Description(Labels, Tags &amp; Packaging Manufacturing Industry)Overview of the Role:<ul><li>Act as the first point of contact for customers by answering product and service-related queries.</li><li>Handle incoming customer communication (calls, emails), including order placements, inquiries, complaints, and service requests.</li><li>Manage end-to-end order processing &ndash; from proforma invoice and sales order creation to job card raising and invoicing.</li><li>Ensure smooth coordination with production, logistics, and accounts to meet customer requirements on time.</li></ul>Core Responsibilities:<ul><li>Open and maintain customer accounts by updating order and account information.</li><li>Process customer orders accurately (labels, woven labels, hang tags, care labels, stickers, heat transfers, RFID, etc.).</li><li>Clarify and resolve customer complaints by identifying issues, providing solutions, and ensuring timely follow-up.</li><li>Maintain accurate documentation of customer interactions, order status, and service records.</li><li>Coordinate internally with production and stores teams for raw material usage updates and job progress.</li><li>Share product information, new developments, and promotions with customers when relevant.</li><li>Prepare customer service reports (pending orders, delivery schedules, complaint logs).</li><li>Support sales and merchandising teams in managing key customer accounts.</li><li>Contribute to team efficiency by supporting colleagues during high workload periods.</li><li>Ensure compliance with company procedures, customer requirements, and industry standards.</li></ul>Requirements:<ul><li>Proven experience in customer service or order processing within the labels, tags, trims, or packaging industry is preferred.</li><li>Strong communication skills (verbal &amp; written) and active listening ability.</li><li>Familiarity with ERP/CRM systems and order management practices.</li><li>Ability to multitask, prioritise, and manage time effectively.</li><li>Customer-focused with problem-solving skills and a positive attitude.</li><li>Basic knowledge of invoicing, order documentation, and compliance records.</li></ul>Job Type: Full-timePay: &#8377;18,000.00 - &#8377;25,000.00 per monthBenefits:<ul><li>Leave encashment</li></ul>Ability to commute/relocate:<ul><li>Sonipat, Haryana: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>Customer relationship management: 3 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li><li>Hindi (Preferred)</li></ul>Work Location: In personExpected Start Date: 01/09/2025

Customer Service Representative

Join Britannia Labels India Pvt Ltd and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Britannia Labels India Pvt Ltd

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Customer Service Representative