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Brix

Role DescriptionThis is a full-time Remote role for a Technical Support Specialist. The Technical Support Specialist will be responsible for providing technical assistance and support to customers, troubleshooting and resolving technical issues, ensuring customer satisfaction, and maintaining high standards of customer support.<ul><li>Provide prompt and effective technical support to customers</li><li>Troubleshoot software, connectivity, and user-related issues</li><li>Document and track issues using our internal support system</li><li>Escalate unresolved issues to appropriate internal teams</li><li>Ensure a high level of customer satisfaction through clear communication and timely resolution</li><li>Follow up on open tickets to ensure closure and satisfaction</li><li>Contribute to our internal knowledge base and support documentation</li></ul>Qualifications<ul><li>Experience in a technical support role is a must</li><li>Technical Support and Troubleshooting skills</li><li>Customer Support and Customer Satisfaction skills</li><li>Strong Analytical Skills</li><li>Excellent communication and interpersonal skills</li><li>Ability to work completely remote with their computer, internet and headset.</li><li>College Graduate</li></ul>Industry<ul><li>Telecommunications</li></ul>Employment TypeFull-time Compensation 2:3 $ per hourJob Type: Full-timePay: E&pound;100.00 - E&pound;150.00 per hourExperience:<ul><li>SLA: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

Technical Support Specialist

Finance and Billing Administrator (US Time Zone, Full-Time)Enzo Dialer is seeking a meticulous and highly organized Finance and Billing Administrator to join our team. This is a critical full-time role responsible for managing the entire billing lifecycle for our customers, ensuring accuracy across all financial and CRM systems, and supporting our finance operations.If you thrive on precision, enjoy solving complex billing puzzles, and are looking for a key operational role in a fast-paced environment, we encourage you to apply!Core ResponsibilitiesAs our Finance and Billing Administrator, you will be the backbone of our customer invoicing and payment processes:<ul><li>Invoicing &amp; Payments: Create and accurately send invoices to all Enzo Dialer customers. Reconcile incoming payments from various sources, including Stripe, ACH, and manual transfers.</li><li>Account Management: Track and actively manage overdue accounts, sending timely reminders and coordinating with the sales team to resolve delinquencies.</li><li>Subscription Management: Handle all customer subscription changes, including upgrades, downgrades, and cancellations.</li><li>Data Integrity: Regularly validate setup fees and recurring charges against data in our CRM. Maintain strict accuracy and consistency between Stripe, CRM, and internal financial records.</li><li>Reporting: Prepare essential monthly reports detailing revenue and churn for management review.</li><li>Issue Resolution: Efficiently manage refund requests, chargebacks, and disputes. Collaborate closely with the Customer Success team to resolve all billing-related customer issues.</li><li>Finance Support: Support the broader finance team with tasks related to month-end close, revenue recognition, and affiliate payouts.</li></ul>Qualifications and Skills<ul><li>Proven experience in a billing, finance, or accounting role, preferably with a subscription-based business model.</li><li>Familiarity with billing platforms (e.g., Stripe) and CRM systems is a significant plus.</li><li>Strong proficiency in data management and attention to detail is essential.</li><li>Excellent communication and organizational skills.</li><li>Ability to work independently and manage multiple tasks in a time-sensitive environment.</li><li>Must be available to work within the US time zone.</li></ul>Salary and Details<ul><li>Job Type: Full-Time</li><li>Salary Range: $1,000 - $1,200 per month</li><li>Location: Remote (US Time Zone)</li></ul>Ready to bring your billing expertise to Enzo Dialer? Apply today!Job Type: Full-timePay: E&pound;38,000.00 - E&pound;50,000.00 per monthApplication Question(s):<ul><li>Have you worked with subscription-based billing (monthly recurring revenue, upgrades, downgrades, cancellations)?</li><li>Have you reconciled billing data between a CRM and a payment platform (e.g., Stripe, QuickBooks, NetSuite)?</li><li>What is your level of experience using Stripe for invoicing, payments, or reconciliation?</li></ul>Experience:<ul><li>Billing : 2 years (Preferred)</li><li>. Payment Reconciliation: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

Finance and Billing Administrator

Join Brix and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Brix

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Technical Support Specialist

Technical Support Specialist

Finance and Billing Administrator

Finance and Billing Administrator