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Customer Success SpecialistEnzo Dialer | Remote (Work from Home)About Enzo DialerAt Enzo Dialer, we believe collaboration is the engine of success. Our approach is transparent, results-driven, and focused on delivering real value. Our mission is to empower businesses through seamless, efficient, and automated solutions.As we continue to grow, we are looking for a Customer Success Specialist who is passionate about building relationships and ensuring our clients have a stellar experience with our platform.The Role: What You&rsquo;ll Do<ul><li>Onboard New Clients: Guide customers through a personalized setup process to ensure a smooth transition.</li><li>Build Partnerships: Act as a trusted advisor, helping clients maximize the value of our products.</li><li>Proactive Problem Solving: Address concerns and troubleshoot technical issues by collaborating with internal teams.</li><li>Drive Adoption: Educate clients on best practices, new features, and workflow optimizations.</li><li>Monitor Account Health: Track engagement metrics to identify at-risk customers and take proactive steps toward retention.</li><li>Advocate for the User: Gather client feedback to help our product and support teams constantly improve.</li></ul>What We&rsquo;re Looking For<ul><li>Experience: 1&ndash;3 years in Customer Success, Account Management, or a similar SaaS-focused role.</li><li>Communication: Exceptional verbal and written skills; you should be comfortable leading client meetings.</li><li>Problem-Solving: A &quot;solution-first&quot; mindset with the ability to navigate technical workflows.</li><li>Tech-Savvy: Proficiency with CRM tools and help desk software.</li><li>Customer-Obsessed: A genuine passion for helping others succeed and a proactive approach to relationship management.</li></ul>Remote Work RequirementsTo be successful in this remote role, you must have:<ul><li>A Dedicated Workspace: A quiet, professional home office environment free from background noise.</li><li>Stable Connection: High-speed landline internet (Recommended: 20 Mbps Download / 2 Mbps Upload).</li><li>Hardware: Your own reliable laptop and a high-quality headset.</li></ul>Additional Details<ul><li>Industry: Outsourcing and Offshoring Consulting</li><li>Employment Type: Full-time</li><li>Location: 100% Remote</li></ul>Job Type: Full-timePay: E&pound;150.00 - E&pound;250.00 per hourExperience:<ul><li>Customers success : 1 year (Preferred)</li><li>Saas : 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

Customer success specialist

Export SpecialistLocation: Borg El Arab, EgyptEmployment Type: Full-TimeTravel Required: Alexandria, Cairo &amp; Port Said (as needed)About the RoleWe are looking for a highly organized and results-oriented Export Specialist to oversee and manage end-to-end export operations. The successful candidate will ensure efficient international shipments, full compliance with trade regulations, effective cost control, and strong coordination across internal departments.This role plays a key part in supporting the company&rsquo;s international expansion and maintaining long-term relationships with global clients.Key Responsibilities<ul><li>Manage and execute export operations from order confirmation to final delivery.</li><li>Analyze customer requirements and ensure accurate fulfillment of export orders.</li><li>Negotiate pricing, payment terms, and shipping arrangements with international clients and partners.</li><li>Prepare and review all export documentation, including:</li><li>Commercial Invoices</li><li>Packing Lists</li><li>Bills of Lading</li><li>Certificates of Origin</li><li>Customs and shipping documents</li><li>Ensure compliance with local and international trade laws and regulations.</li><li>Monitor shipment schedules and proactively resolve delays or logistical issues.</li><li>Coordinate closely with Sales, Production, Finance, and Administration to ensure timely execution.</li><li>Monitor export-related costs and contribute to profitability improvement.</li><li>Conduct market research to identify potential export opportunities and risks.</li><li>Prepare monthly performance and shipment reports.</li><li>Travel when required to supervise shipping and export processes.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Logistics, Supply Chain, or a related field.</li><li>3&ndash;5 years of experience in export operations, international trade, or procurement.</li><li>Strong knowledge of export documentation and customs procedures.</li><li>Solid understanding of international trade compliance.</li><li>Excellent negotiation, communication, and interpersonal skills.</li><li>Strong analytical and problem-solving abilities.</li><li>Ability to manage multiple shipments and tight deadlines.</li><li>Proficiency in Microsoft Office (Advanced Excel is preferred).</li><li>ERP system experience is an advantage.</li><li>Strong organizational and time-management skills.</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Transportation provided</li><li>Medical insurance coverage</li><li>Opportunities for career development and growth</li><li>Supportive and collaborative work environment</li><li>Exposure to international markets and global trade operations</li></ul>Interested candidates who meet the above criteria are encouraged to apply.Job Type: Full-timePay: E&pound;8,000.00 - E&pound;15,000.00 per monthApplication Question(s):<ul><li>Have you negotiated freight rates or payment terms with international clients or shipping lines?</li><li>Are you comfortable tracking shipments from order confirmation until final delivery?</li></ul>Experience:<ul><li>International export : 1 year (Preferred)</li></ul>

Export Specialist

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Customer success specialist

Export Specialist