Qureos Mentor

Broccoli AI

<div><h1 class="jobSectionHeader">About Broccoli
</h1>At Broccoli, we're building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.
Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.
Today:<ul><li>
Hundreds of contractors rely on Broccoli every day.</li><li>
We've grown to $15M+ ARR in under two years.</li><li>
We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.</li><li>
We're backed by Khosla Ventures and Y Combinator.</li></ul>
We're still just getting started.<h2 class="jobSectionHeader">
This Role</h2>
We're looking for a Video Producer to act as our in-house production team, starting as a team of one, embedded, fast, and close to the team. You'll conceive, shoot, edit, and publish short and long-form video, owning the process from start to finish before handing it off for distribution. Over time, there's room for the function to grow into a small production team, as the work demands it.
You'll be embedded day-to-day with the team, moving fluidly between quick-turn social content and more polished long-form pieces, always close to what's actually happening. Some weeks that means being on the road at a show or event; other weeks it means sitting in the edit bay turning a podcast into a dozen usable clips.
This is a hands-on role: scrappy, resourceful, and exciting for someone who wants to own the full process, with the chance to help shape the team as it grows.<h2 class="jobSectionHeader">
What You'll Own</h2><ul><li>
Short-form content &mdash; Reels, TikTok, and other vertical video, produced at high volume (~10+ pieces/week)</li><li>
Long-form content &mdash; YouTube videos and podcast recording/editing, from raw footage to finished, publish-ready cuts</li><li>
Full production pipeline &mdash; shooting, editing, sound, and basic color/finishing, without relying on outside vendors or a larger crew</li><li>
Media library &mdash; organizing and maintaining all raw and finished assets so content is easy to find, reuse, and repurpose</li><li>
On-site production &mdash; traveling to shows, events, and off-site shoots to capture content in the field</li><li>
Handoff-ready output &mdash; delivering finished or near-finished content to partner teams for distribution and publishing</li></ul><h2 class="jobSectionHeader"> 
Who we're looking for</h2><ul><li>
Someone who has shot, edited, and published their own content before &mdash; a personal channel or portfolio speaks louder than a resume here</li><li>
Someone comfortable owning their own gear, troubleshooting audio and lighting solo, and not waiting on anyone else to get the shot</li><li>
Someone who moves quickly without sacrificing quality, and can handle a steady stream of both quick-turn and more involved projects</li><li>
Someone who wants ownership over a creative pipeline, not just a task list</li><li>
Someone excited to work in-office five days a week, collaborating closely with the team</li></ul>
Broccoli is an equal opportunity employer and complies with all applicable federal, state, and local employment laws. We celebrate diverse perspectives and believe great teams are built by people with different backgrounds, experiences, and ideas.</div>

Video Producer

<div><h2 class="jobSectionHeader">About Broccoli AI</h2>
Broccoli AI is building the AI operating system for home service businesses.
We work with plumbing, HVAC, and electrical contractors &mdash; the people who keep homes running &mdash; and we replace fragmented tools and manual workflows with AI agents that actually do the work.
Our AI assistants answer phones, book jobs, follow up with customers, and drive revenue, fully integrated into systems like ServiceTitan.
We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we&rsquo;ve built. Today:<ul><li>
Hundreds of contractors use Broccoli to run their front office</li><li>
We&rsquo;ve grown from $0 to millions in ARR in under a year</li><li>
We&rsquo;re trusted by both single-location operators and the largest PE-backed roll-ups</li><li>
Raised $25M+ from Khosla Ventures and YC</li></ul><div> 
</div><h2 class="jobSectionHeader">
The Role</h2>
We&rsquo;re hiring an AI Customer Strategy Lead to get customers live on our platform and make it deliver real value in their business.
This is the work that turns a signed contract into a customer who runs their front office on our platform. You&rsquo;ll own the rollout end to end: understand how each business operates, configure and launch the platform to fit it, drive adoption across the front office and technicians, and prove the impact in the customer&rsquo;s own numbers. You won&rsquo;t do it alone &mdash; you&rsquo;ll partner closely with our forward-deployed engineers, who handle the deep technical build while you own the customer, the configuration, and the outcome. You&rsquo;ll do this across a portfolio of customers at once, and you&rsquo;ll help shape the playbook and delivery model that let us do it well at scale.
The best person for this has done implementation or deployment before at a company where getting customers live and adopting was the product. This is hands-on transformation work &mdash; you own the rollout and the outcome, not a set of recommendations. You understand SMB operators, you&rsquo;re comfortable in the data, and you measure yourself by whether the customer is genuinely better off. It&rsquo;s an early, high-ownership role with real room to grow as we scale.<div> 
</div><h2 class="jobSectionHeader">
What You&rsquo;ll Do</h2><ul><li>
Own the rollout. Take customers from signed to fully live on the platform &mdash; scoping, configuration, launch, and adoption across the front office, technicians, and locations.</li><li>
Learn the business first. Understand how each customer actually operates, then set up the platform to fit the way they work.</li><li>
Drive adoption and value. Make sure customers are using the platform deeply and getting real results &mdash; and quantify it in hard numbers (ROI, revenue, conversion, labor savings).</li><li>
Manage a portfolio. Run multiple customer rollouts at once, keeping each on track to go-live and to value.</li><li>
Be the customer&rsquo;s trusted partner. Build the relationship, run the day-to-day, and turn frontline results into reporting their leadership trusts.</li><li>
Partner with engineering. Work hand in hand with our forward-deployed engineers &mdash; they handle the deep technical build, you own the customer, the configuration, and the outcome.</li><li>
Influence the playbook and delivery model. Turn what works in the field into repeatable practices that shape how we deliver the platform as we scale.</li><li>
Feed the field back to Product. Turn what you learn on the ground into signal that shapes the roadmap and how we deliver.</li></ul><div> 
</div><h2 class="jobSectionHeader">
What We&rsquo;re Looking For</h2><ul><li>
4&ndash;8+ years in implementation, onboarding, deployment, or platform migration at a high-growth software or ops-heavy company (e.g., ServiceTitan, Toast, Rippling, or similar).</li><li>
Also a fit: technology-transformation or systems-implementation consulting (e.g., Deloitte, Accenture) where you ran the rollout rather than advised, or an engineering/technical background you&rsquo;ve turned toward customers and business outcomes.</li><li>
A track record of getting customers live and adopting &mdash; ideally across a portfolio, and ideally with SMB or multi-location operators.</li><li>
Measurable impact you can point to: adoption, retention, time-to-value, revenue, or operational improvement you drove through execution.</li><li>
Customer obsession. You measure yourself by whether the customer is better off, and you do what it takes.</li><li>
Comfort in the data yourself &mdash; you can pull the numbers, show the impact, and tell the story.</li><li>
Strong presence with both senior leaders and frontline operators; you can earn a shop owner&rsquo;s trust as easily as an executive&rsquo;s.</li><li>
An AI-native mindset. You use AI tools daily and have strong intuition for how AI reshapes the way a business runs.</li><li>
Excited to work in person 5 days a week in San Francisco with the team.</li></ul><div> 
</div><h2 class="jobSectionHeader">
Bonus Points</h2><ul><li>
You&rsquo;ve owned a platform migration or major product rollout across many customers or locations.</li><li>
Experience in home services, field services, restaurants, retail, or other multi-location / SMB-dense industries.</li><li>
Startup experience.</li></ul><div></div> 
Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.</div>

AI Transformation Lead

<div><h2 class="jobSectionHeader">About Broccoli AI</h2>
Broccoli AI is building the AI operating system for home service businesses.
We work with plumbing, HVAC, and electrical contractors &mdash; the people who keep homes running &mdash; and we replace fragmented tools and manual workflows with AI agents that actually do the work.
Our AI assistants answer phones, book jobs, follow up with customers, and drive revenue, fully integrated into systems like ServiceTitan.
We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we&rsquo;ve built. Today:<ul><li>
Hundreds of contractors use Broccoli to run their front office</li><li>
We&rsquo;ve grown from $0 to millions in ARR in under a year</li><li>
We&rsquo;re trusted by both single-location operators and the largest PE-backed roll-ups</li><li>
Raised $25M+ from Khosla Ventures and YC</li></ul><h2 class="jobSectionHeader">
The Role</h2>
We&rsquo;re hiring an AI Customer Strategy Lead to get customers live on our platform and make it deliver real value in their business.
This is the work that turns a signed contract into a customer who runs their front office on our platform. You&rsquo;ll own the rollout end to end: understand how each business operates, configure and launch the platform to fit it, drive adoption across the front office and technicians, and prove the impact in the customer&rsquo;s own numbers. You won&rsquo;t do it alone &mdash; you&rsquo;ll partner closely with our forward-deployed engineers, who handle the deep technical build while you own the customer, the configuration, and the outcome. You&rsquo;ll do this across a portfolio of customers at once, and you&rsquo;ll help shape the playbook and delivery model that let us do it well at scale.
The best person for this has done implementation or deployment before at a company where getting customers live and adopting was the product. This is hands-on transformation work &mdash; you own the rollout and the outcome, not a set of recommendations. You understand SMB operators, you&rsquo;re comfortable in the data, and you measure yourself by whether the customer is genuinely better off. It&rsquo;s an early, high-ownership role with real room to grow as we scale.<h2 class="jobSectionHeader">
What You&rsquo;ll Do</h2><ul><li>
Own the rollout. Take customers from signed to fully live on the platform &mdash; scoping, configuration, launch, and adoption across the front office, technicians, and locations.</li><li>
Learn the business first. Understand how each customer actually operates, then set up the platform to fit the way they work.</li><li>
Drive adoption and value. Make sure customers are using the platform deeply and getting real results &mdash; and quantify it in hard numbers (ROI, revenue, conversion, labor savings).</li><li>
Manage a portfolio. Run multiple customer rollouts at once, keeping each on track to go-live and to value.</li><li>
Be the customer&rsquo;s trusted partner. Build the relationship, run the day-to-day, and turn frontline results into reporting their leadership trusts.</li><li>
Partner with engineering. Work hand in hand with our forward-deployed engineers &mdash; they handle the deep technical build, you own the customer, the configuration, and the outcome.</li><li>
Influence the playbook and delivery model. Turn what works in the field into repeatable practices that shape how we deliver the platform as we scale.</li><li>
Feed the field back to Product. Turn what you learn on the ground into signal that shapes the roadmap and how we deliver.</li></ul><h2 class="jobSectionHeader">
What We&rsquo;re Looking For</h2><ul><li>
4&ndash;8+ years in implementation, onboarding, deployment, or platform migration at a high-growth software or ops-heavy company (e.g., ServiceTitan, Toast, Rippling, or similar).</li><li>
Also a fit: technology-transformation or systems-implementation consulting (e.g., Deloitte, Accenture) where you ran the rollout rather than advised, or an engineering/technical background you&rsquo;ve turned toward customers and business outcomes.</li><li>
A track record of getting customers live and adopting &mdash; ideally across a portfolio, and ideally with SMB or multi-location operators.</li><li>
Measurable impact you can point to: adoption, retention, time-to-value, revenue, or operational improvement you drove through execution.</li><li>
Customer obsession. You measure yourself by whether the customer is better off, and you do what it takes.</li><li>
Comfort in the data yourself &mdash; you can pull the numbers, show the impact, and tell the story.</li><li>
Strong presence with both senior leaders and frontline operators; you can earn a shop owner&rsquo;s trust as easily as an executive&rsquo;s.</li><li>
An AI-native mindset. You use AI tools daily and have strong intuition for how AI reshapes the way a business runs.</li><li>
Excited to work in person 5 days a week in San Francisco with the team.</li></ul><h2 class="jobSectionHeader">
Bonus Points</h2><ul><li>
You&rsquo;ve owned a platform migration or major product rollout across many customers or locations.</li><li>
Experience in home services, field services, restaurants, retail, or other multi-location / SMB-dense industries.</li><li>
Startup experience.</li></ul><div></div> 
Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.</div>

AI Customer Strategy Lead

<div><h2 class="jobSectionHeader">About Broccoli AI</h2>
Broccoli AI is building the AI operating system for home service businesses.
We work with plumbing, HVAC, and electrical contractors, the people who keep homes running, and we replace fragmented tools and manual workflows with AI agents that actually do the work.
Our AI assistants answer phones, book jobs, follow up with customers, and drive revenue, fully integrated into systems like ServiceTitan.
We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we've built. Today:<ul><li>
Hundreds of contractors use Broccoli to run their front office</li><li>
We've grown from $0 to millions in ARR in under a year</li><li>
We're trusted by both single-location operators and the largest PE-backed roll-ups</li></ul><h2 class="jobSectionHeader">
Raised $25M+ from Khosla Ventures and YC 
</h2><h2 class="jobSectionHeader">
The Role</h2>
The hardest part of bringing AI into a contractor's operations isn't the software &mdash; it's getting the people at the desk and in the field confident enough to trust it and use it well. This role owns that.
It's a two-sided job, and both sides run on AI. You'll teach our customers how to use a product that is itself AI-native &mdash; and you'll use AI to build the training, spot where customers get stuck, and generate documentation faster than a traditional education team ever could.
It's a foundational, build-from-scratch role: instead of following a playbook, you'll write it. There's no dedicated owner today &mdash; just early proof (a handful of job aids, a few videos, some onboarding notes) and a lot of open space. You'll be the first person to own customer education end-to-end: build on what exists, then decide what it becomes. You're not tied to any one format &mdash; video, in-product guidance, live sessions, interactive walkthroughs, or something no one's tried yet &mdash; whatever gets customers confident.
The goal is simple: every customer goes live and gets value from Broccoli without needing a person in the room for every step.<h2 class="jobSectionHeader">
What You'll Do</h2><ul><li>
Own customer education end to end and build it into a scalable system.</li><li>
Design the framework and roadmap for the education system.</li><li>
Teach the people who work with Broccoli day to day how to get the most out of an AI-native product &mdash; choosing the formats that fit each audience, from job aids to video to in-product guidance and beyond.</li><li>
Use AI to build the material: draft lessons, produce docs, and analyze friction faster than a traditional team could.</li><li>
Design education around the key moments customers interact with Broccoli, so adoption feels natural and low-friction from day one.</li><li>
Meet customers where they are: connect what they already do to how Broccoli helps, so getting started feels obvious, not intimidating.</li><li>
Build a certification program that turns proficiency into something measurable.</li></ul><div> 
</div><h2 class="jobSectionHeader">
What We're Looking For</h2><ul><li>
4+ years building training, education, or instructional content that real people used to adopt a tool.</li><li>
Built education or training programs from the ground up &mdash; not just run someone else's.</li><li>
Can produce, not just plan &mdash; you can ship a job aid, a video, or a walkthrough yourself without a big team behind you.</li><li>
Turn messy, real-world workflows into clear, confidence-building lessons.</li><li>
AI-native &mdash; you use Claude and other AI tools daily to build training, analyze friction, and move faster than a traditional team could.</li><li>
Opinionated about formats and tools, and curious enough to try approaches others haven't.</li><li>
Comfortable being the first and only owner of a function, deciding what matters and what waits.</li><li>
Comfortable getting fluent in a trade-heavy customer base fast &mdash; our customers are plumbers, HVAC techs, and electricians, and you'll need to speak their language.</li></ul><div> 
</div><h2 class="jobSectionHeader">
Bonus Points</h2><ul><li>
Experience in home services (HVAC, plumbing, electrical, roofing) &mdash; e.g., you've supported teams on tools like ServiceTitan, or run operations inside one.</li><li>
Startup experience.</li><li>
Spanish fluency.</li></ul>
Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.</div>

AI Customer Education Lead

<div><h1 class="jobSectionHeader">About Broccoli</h1> 
We work with plumbing, HVAC, and electrical contractors &mdash; the people who keep homes running &mdash; and we replace fragmented tools and manual workflows with AI agents that actually do the work.
Our AI assistants answer phones, book jobs, follow up with customers, and drive revenue &mdash; fully integrated into systems like ServiceTitan.
We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we&rsquo;ve built. Today:<ul><li>
Hundreds of contractors use Broccoli to run their front office</li><li>
We&rsquo;ve grown from $0 millions in ARR in under a year</li><li>
We&rsquo;re trusted by both single-location operators and the largest PE-backed roll-ups</li><li>
Raised $25M+ from Khosla Ventures and YC</li></ul><h2 class="jobSectionHeader">
The Role</h2>
We&rsquo;re hiring an AI Solution Engineer to help our customers successfully adopt and operate Broccoli in their day-to-day business.
This is a highly technical, customer-facing role for someone who enjoys troubleshooting complex issues, working directly with users, and partnering cross-functionally to improve product quality and customer outcomes. You&rsquo;ll be on the front lines helping contractors and internal teams resolve issues, surface patterns, and make our AI systems more reliable over time.
You&rsquo;ll work closely with Engineering and Customer Success to solve problems quickly, improve internal processes, and help shape how support operates as we scale.<h2 class="jobSectionHeader">
What You&rsquo;ll Do</h2><ul><li>
Resolve customer issues across product, workflow, and technical support queues</li><li>
Troubleshoot deeply using logs, internal tools, SQL, and other debugging workflows</li><li>
Investigate issues related to AI agents, call flows, messaging, booking workflows, and platform integrations</li><li>
Partner with Engineering and Product to escalate bugs, document patterns, and close feedback loops</li><li>
Communicate clearly with customers and internal teams about issues, expectations, and resolutions</li><li>
Help define and improve support processes, documentation, and quality standards as the team grows</li><li>
Support a wide range of customers, from SMB operators to larger enterprise accounts</li><li>
Contribute to a strong customer experience while balancing speed, quality, and technical rigor</li></ul><h2 class="jobSectionHeader">
What You&rsquo;ll Bring</h2><ul><li>
3+ years of experience in technical support, product support, solutions engineering, or a similar customer-facing technical role</li><li>
Strong troubleshooting instincts and the ability to work through ambiguous technical issues</li><li>
Experience reading logs, investigating system behavior, and using ticketing/support tools like Zendesk or similar</li><li>
Comfort working directly with customers and managing communication throughout issue resolution</li><li>
Interest in AI products and enthusiasm for working in a fast-moving environment where AI is central to the product and day-to-day work</li><li>
Strong judgment, ownership, and willingness to learn quickly</li><li>
Education is not a major factor; we care more about relevant experience and capability</li></ul><h2 class="jobSectionHeader">
Nice to Have</h2><ul><li>
Experience supporting SaaS products in a ticket-based environment</li><li>
Experience with SQL, JavaScript, APIs, or light scripting</li><li>
Experience in AI, communications, VoIP, or workflow automation products</li><li>
Experience supporting mid-market or enterprise customers</li><li>
Experience working closely with Product and Engineering on escalations and bug reporting</li></ul><h2 class="jobSectionHeader">
Role Details</h2><ul><li>
Location: Lehi, Utah</li><li>
In-office: Hybrid</li><li>
Team fit: We&rsquo;re looking for someone excited about AI, comfortable in a startup environment, and eager to help build the future of support at Broccoli</li></ul></div>

AI Solution Engineer