Qureos Mentor

Brothers Plumbing, Heating & Electric

<div>GENERAL DESCRIPTION OF THE JOB:
Dispatch work involves scheduling and routing of service technicians &amp; calls and contacting customers to maximize work to be performed by the service department. Performance of simple clerical work will also be required.
JOB ACTIVITIES:<ul><li>
Ambassador and spokesperson for the company</li><li>
Dispatch service technicians</li><li>
Acts as the spokesman for the customer, communicating to the company: what the
</li></ul>customer wants, when they would like it, and how they would like it done<ul><li>
Communicate effectively with the customer and answer their questions and concerns</li><li>
Assist callers in understanding their problem and communicate fee&rsquo;s, method of
</li></ul>service, and payment options<ul><li>
Utilizes scheduling priorities &amp; tech skills to schedule appointment times and range calls on the schedule</li><li>
Answers phones correctly and in a professional manner.
</li><li>Takes calls correctly using scripts and professional practice steps</li><li>
Enters all customer data in the computer</li><li>
Work as a team with other team members</li><li>
Understand and follow all company philosophies, policies and procedures</li><li>
Understand and follow written and verbal instructions given</li><li>
Represent the company in a professional manner</li><li>
Perform related work as assigned</li><li>
Meet company performance standards per performance reviews</li><li>
Follow all company safety rules and requirements</li><li>
Makes outbound calls to complete Happy Checks using script</li><li>
Offers ICPO&rsquo;s as needed</li><li>
Assists administration however requested</li><li>
Dispatch for profits using map tools (i.e. MapPoint, GPS)</li><li>
Answer and take care of emails received via the service inbox
</li></ul>GENERAL QUALIFICATIONS and REQUIREMENTS:
Experience and Training, Education, Knowledge, Skills &amp; Abilities:<ul><li>
Should have experience in the area of customer service</li><li>
Dispatching experience helpful, but not necessary</li><li>
Knowledge of the Windows Operating system, including Outlook</li><li>
Very proficient typing abilities
</li><li>Use of SuccessWare21. On the job training provided.</li><li>
Basic knowledge of filing systems; including alphabetical and numerical systems</li><li>
Must be able to multi-task. Communicate to multiple people at the same time (clients, CSR&rsquo;s, management, and techs), use many online programs at the same time.
</li><li>Must be a quick learner and able to use computer system shortcuts</li><li>
Being able to prioritize tasks effectively in any given moment
</li><li>Must be adaptable and open to changes</li><li>
Exercise good decision making quickly</li><li>
Must be able to work effectively and with a positive attitude in a high paced environment.</li><li>
On the job training will be provided</li><li>
High school diploma or GED</li></ul>
Other:<ul><li>
Required to sign a Confidentiality agreement with the company</li><li>
Successfully complete all background checks, drug testing and employment screening
</li><li>Neatly groomed per dress code policy</li></ul></div>

Dispatcher

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Brothers Plumbing, Heating & Electric

ABOUT_COMPANY

Dispatcher