Qureos Mentor

Broward County, Florida

<div><div><div><h2 class="jobSectionHeader"><b>REQUIREMENTS AND PREFERENCES</b></h2></div>
<div><p><b>The Broward County Board of County Commissioners' Human Services Department is seeking qualified candidates for a Human Services Supervisor position for its Broward Addiction Recovery Center.</b></p><div><b><br>
General Description:</b><p>
The purpose of this class within the organization is to provide supervisory and administrative case management in a human service environment.</p><p>
This class works under general supervision, independently developing work methods and sequences.</p><b><br>
Minimum Education and Experience Requirements:</b><p>
Requires a Bachelor's degree from an accredited college or university with major coursework in mental health counseling, marriage and family counseling, counseling education, social work, psychology, gerontology, criminology, management or other closely related field.</p><div><div>
Requires two (2) years in social services casework, counseling and/or other closely related experience including six (6) months of lead work/supervisory experience.<div><div>
(One year of relevant experience may be substituted for each year of required education, depending upon area of assignment.)<div><p><b>
Special Certifications and Licenses:</b></p><ul><li>Must possess licensures and/or certifications in 1 (one) of the following: Marriage and Family Therapist (LMFT), Clinical Social Worker (LCSW), Mental Health Counselor (LMHC) or Clinical Psychologist.</li><li>Must possess and maintain a valid Florida Class E Driver's License and be able to maintain authority to drive on County business.</li><li>Must be able to pass a Level II background screening</li></ul></div></div></div></div></div><p><b>
Preferences:</b></p><ul><li>Doctorate from an accredited college or university with major coursework in social work, gerontology, psychology, or closely related field.</li></ul></div><ul><li>Masters from an accredited college or university with major coursework in social work, gerontology, psychology, or closely related field.</li><li>Certified Clinical Trauma Professional (CCTP, Renewal every 1 or 2 years)</li><li>Qualified Supervisor (renewable every 2 years by the Florida Department of Health)</li><li>Certified WELLE Trainer (Annual Renewal)</li><li>Four (4) or more years Trauma Informed Experience</li><li>Bilingual</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>SCOPE OF WORK</b></h2></div>
<p></p><div><div><b>Duties and Responsibilities:</b><p><b>
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.</b></p><p>
Oversees program activities and operations; assigns work and monitors and evaluates performance; provides case consultation on unusual or difficult cases; approves eligibility for services recommended; makes special recommendations to the appropriate administrative superior for service policy waivers.</p><p>
Ensures that staff and consumer safety and well-being are maintained; provides back-up case management and/or counseling in absence of assigned staff member; reviews case records to evaluate the quality of work and to ensure compliance with procedures and requirements.</p><p>
Participates in development of agency and/or program policies, procedures, and work plans in accordance with the performance improvement processes in coordination with management team.</p><p>
Consults with law enforcement, child protective investigators, and other agencies as required; may testify in judicial processes as an expert witness and/or provide deposition and court testimony; assists staff with preparation for same.</p><p>
Assists staff with crisis intervention services for high-risk consumers; may provide direct services to program participants and their non-offending families or other caregivers.</p><p>
Assists in the preparation of the annual budget for the section and agency, as requested and operational goals and objectives; initiates and reviews program office requests for goods and services.</p><p>
Acts as a liaison with community organizations and providers to build integrated networks.</p><p>
Monitors clinical or program participant records for quality of work and to ensure compliance with agency and funder requirements or standards; reviews staff utilization of the agency's electronic client services tracking system or other applications used.</p><p>
Assists with accreditation/certification activities and participates in accreditation/certification reviews; provides in-service training for staff.</p><p>
Attends staff meetings and scheduled training sessions as assigned; participates in staff recruitment activities and employment related decisions including staff performance issues and discipline.</p><p>
Depending upon area of assignment, may be required to work nights/weekends/holidays.</p><p>
Performs related work as assigned.</p><b>
Specific Duties and Responsibilities may include:</b><br>
1. Develop, assign, and oversee daily shift duties to ensure consistent coverage and smooth program operations.<br>
2. Monitor staff performance, address concerns promptly, and promote a positive, professional work environment.<br>
3. Assist as necessary with supervision, monitoring, and oversight of the Community Care Team (CCT) staff<br>
4. Monitor daily operations to ensure adherence to treatment expectations, program policies, client behavioral guidelines, and safety.<br>
5. Support crisis intervention efforts, confirm proper documentation, and guide staff in following de-escalation protocols.<br>
6. Facilitate communication across shifts and unit locations inclusive of all 3 locations to reinforce continuity of care.<br>
7. Attend and participate in supervisory, multidisciplinary, and administrative meetings.<br>
8. Collaborate with counselors, case managers, nursing, and leadership to coordinate client care.<br>
9. Ensure staff complete required documentation (incident reports, shift notes, logs, transportation records, etc.) accurately and on time.<br>
10. Track and report operational concerns, trends, and solutions to leadership.<br>
11. Promote ongoing professional development through coaching, mentoring, modeling, and feedback.<br>
12. Develop and deliver trainings for new systems, updated procedures, identified areas of need improvement, and evolving trends in the human services/substance use treatment fields to ensure staff remain current and competent.<br>
13. Available to testify in judicial processes as an expert witness and/or provide deposition testimony. Assist clinical staff in preparation for court or depositions.<br>
14. Attends and participates in Performance Improvement Committee meetings as assigned.<br>
15. Evaluates staff performance by utilizing human resources tools and maintaining accurate supervision documentation.<br>
16. Understands the role, function, and tasks of all staff on unit with ability to step in and provide coverage as needed.<br>
<br>
<b>Competencies:</b><ul><li><b>
Manages Complexity</b>:<div>
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.</div></li><li><b>
Decision Quality</b>:<div>
Makes good and timely decisions that keep the organization moving forward. Consistently demonstrates strong judgment; may be sought out by others for expertise and guidance. Takes smart, independent action in urgent and non-routine situations, knows when to escalate for others' involvement.</div></li><li><b>
Directs Work</b>:<div>
Provides direction, delegating, and removing obstacles to get work done. Confirms mutual agreement on accountabilities, fostering strong coordination and minimizing duplicated efforts. Communicates delays or problems early so others can manage their own work schedules effectively.</div></li><li><b>
Optimizes Work Processes</b>:<div>
Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.</div></li><li><b>
Ensures Accountability</b>:<div>
Holds self and others accountable to meet commitments. Measures and tracks team's and own performance, and helps the team learn from success, failure, and feedback. Adheres to, and enforces, goals, policies, and procedures.</div></li><li><b>
Manages Conflict</b>:<div>
Handles conflict situations effectively, with a minimum of noise. Seeks out a variety of opinions and options; maintains an open mind; takes steps to ensure conflict remains constructive; avoids polarized or unilateral decisions; seeks agreement on critical issues.</div></li><li><b>
Develops Talent</b>:<div>
Develops people to meet both their career goals and the organization's goals. consistently shares ideas, insight, and best practices to help people reach their development goals and achieve optimal results. Shares targeted feedback in a prompt, constructive, and encouraging manner.</div></li><li><b>
Communicates Effectively</b>:<div>
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.</div></li></ul></div></div><p></p>
<div><h2 class="jobSectionHeader"><b>WORK ENVIRONMENT</b></h2></div>
<p></p><div><div><b>Physical Demands</b>
<p><i>Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.</i></p>
<p>Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.
</p><b>Unavoidable Hazards (Work Environment)</b>
<p><i>Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.</i></p>
<p>None.
</p></div></div><p></p><div><h2 class="jobSectionHeader"><b>SPECIAL INFORMATION</b></h2></div>
<p></p><div><div><b>County Core Values</b><p>
All Broward County employees strive to demonstrate the County's four core behavioral competencies&copy;.</p><ul><li>
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.</li><li>
Customer focus: Building strong customer relationships and delivering customer-centric solutions.</li><li>
Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.</li><li>
Values differences: Recognizing the value that different perspectives and cultures bring to an organization.</li></ul><p><i>
Copyright &copy; 2025 Korn Ferry. ALL RIGHTS RESERVED</i></p><b>
Americans with Disabilities Act (ADA) Compliance</b><p>
Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.</p><b>
County-wide Emergency Responsibilities</b><p><b>
Note:</b> During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.</p><b>
County-wide Employee Responsibilities</b><p>
All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.</p><p>
All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.</p></div></div></div></div><p></p>

Human Services Supervisor

<div><div><div><h2 class="jobSectionHeader"><b>REQUIREMENTS AND PREFERENCES</b></h2></div>
<p></p><div><div>The Broward County Board of County Commissioners is seeking qualified candidates for Librarian, Senior, within the Libraries Division. Additional vacancies may be filled from this recruitment within the library system. This position may be assigned to any library location/section within the Libraries Division based on operational needs.</div><div><b><br>
Benefits of Broward County Employment</b></div><div>
High-Deductible Health Plan - bi-weekly premiums:</div><div>
Single $10.90 / Family $80.79</div><div>
Includes a County Funded Health Savings Account of up to $2000 Annually</div><div>
Consumer Driven Health Plan - bi-weekly premiums:</div><div>
Single $82.58 / Family $286.79</div><div><b><br>
Florida Retirement System (FRS) - Pension or Investment Plan</b></div><div>
457 Deferred Compensation employee match</div><div>
Eleven (11) paid holidays each year</div><div>
Vacation (Paid Time Off) = 2 weeks per year</div><div>
Up to 40 hours of Job Basis Leave for eligible positions</div><div>
Tuition Reimbursement (Up to 2K annually)</div><div><b><br>
This is NOT a remote position, and t</b><b>his announcement will remain active until a sufficient number of applications has been received and may close at any time.</b></div><div><b><br>
Minimum Education and Experience Requirements</b></div><p>
Requires a Master's degree accredited by the American Library Association or an equivalent international degree related to library services.</p><p>
Requires one (1) year of library experience providing services to all ages.</p><b>
Special Certifications and Licenses</b><p>
None.</p><b>
 </b><b>Preferences:</b><ul><li>
Master's degree or higher in Education or related field that is separate but relevant from the Minimum Qualifications</li><li>
ALA Leadership Certificate</li><li>
Sunshine State Library Leadership Institute Certificate</li><li>
Post Master Certificate in Librarianship</li><li>
Certificate in Library Leadership and Management</li><li>
One (1) year Grant Writing experience</li><li>
One (1) year Project Planning experience</li><li>
One (1) year Supervisory/Lead Worker/Supervisor in Charge (SIC) experience</li><li>
One (1) year or more experience working in a cultural institution focused on the history and culture of African-descended people</li><li>
One (1) year or more experience in Archival Management: acquisition, organization, processing and preservation of various types of records</li></ul><div>
The purpose of this position is to plan, supervise and coordinate the activities of a service section. This position will supervise and train staff to ensure excellence in customer service and adherence to the Broward County policies and procedures, resolve day-to-day operational issues and address escalating customer concerns, project or program coordination that appeals to Broward's diverse population, cultivating outreach efforts, supporting division-wide initiatives, and may serve as an Assistant Manager at a Library location/section, or as a member of the Floating Team. This role involves staying updated on contemporary issues, trends, and technology in the library profession. Additionally, this position is also responsible for collection development, youth and adult reference services, programs, and readers advisory. Additional responsibilities include attending workshops, professional meetings, and reading current literature</div><div></div><div><br>
At the African American Research Library and Cultural Center, this role involves staying updated on contemporary issues, trends, and technology in the library profession, particularly in research libraries, archives, and special collections. The position also requires coordinating with Special Collections staff to handle researcher inquiries using databases, acquiring reference materials for the archival collection, and assisting researchers in the reading room. Regularly participate in the curation of research materials; and develop collections in line with the mission of the organization.</div><div></div><div><br>
This position requires the individual to model the highest level of excellent customer service and professionalism to internal and external customers of the Division. Additionally, the essential skills of this position requires an individual who is flexible and adaptable in performing tasks and meeting customers&rsquo; needs.</div><div></div><div><br>
This position will provide reference and technical support to customers of all ages; lead their team to develop and provide high-quality and diverse programs, classes, and events for all ages; accurately collect and report statistics and narrative data for their unit; conduct tours to highlight the collection, culture, art, and services; serve as Supervisor in Charge as assigned; maintain effective relationships with community groups, academic and local stakeholders; regularly participates in outreach activities; and serve on committees and teams to improve service to the public. Other responsibilities include: coordinate and oversee volunteer activities and documenting hours performed; team leader or lead worker on specific assigned projects; and maintaining awareness and responsiveness to the changing needs in the community. This position is also responsible for collection development by participating in selection, de-selection, assessment of the library collection, and assign Librarians a specific section to manage, and other duties as assigned.<br>
</div>
This position will also perform related work as assigned and may be assigned to work at any library location based on operational needs.</div><p></p>
<div><h2 class="jobSectionHeader"><b>SCOPE OF WORK</b></h2></div>
<p></p><div><div><b>General</b><b> Description:</b><p>
Supervises the performance of and performs library services, providing customer service to library patrons. Works under general supervision, independently developing work methods and sequences.</p><p><b>
Duties and Responsibilities</b><b>:</b></p><p><b>
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.</b></p><p>
Provides service to the public answering reference questions, phone calls, providing computer assistance, locating or reserving items for customers, and directing customers to other areas of the library. It is critical that the Librarian, Senior be able to perform public service functions across all sections.</p><p>
Supervises, trains, counsels, and evaluates assigned staff, participates in interview panels, ensures mandatory trainings are completed. Maintains building and public service schedules; coordinates work schedules, attendance, and reviews payroll for the unit; provides guidance and assists with duties and tasks. Ensures that staff are trained in all aspects of summer learning program.</p><p>
Contributes to a safe environment by addressing customer code of conduct violations and escalating matters to the Supervisor in Charge (SIC) and/or contacting appropriate authorities as needed. This position regularly serves as SIC and may serve as the Assistant Manager for a library branch.</p><p>
Assesses and maintains the library collection frequently to ensure that it is responsive to customers' needs for updated and relevant materials; orders new and replacement materials.</p><p>
Develops and delivers programs for customers of all ages to meet the educational, informational, and recreational needs of the community, and provides an attractive and stimulating environment to learn and grow; plans and develops special exhibits.</p><p>
Assists in all aspects of summer learning program that will meet the needs of all age ranges. This includes booking entertainment, providing and presenting programs, decorating, setting up displays, registration and prizes; promoting events in print and electronic formats.</p><p>
Demonstrates an understanding of the current literature, trends, and developments in the field of library science appropriate to the areas of assignment, and professional library principles, practices, and techniques.</p><p>
Prepares booklists, bookmarks, website information, and promotional literature; prepares book displays, promotional flyers, signs and bibliographies; prepares and issues public relations materials and press releases promoting library services and events via print and electronic media; develops library outreach programs to encourage new library users; prepares statistics and narrative reports, and creates other professional communications as needed.</p><p>
Maintains an attractive and stimulating environment in the public service area; creates displays to promote use of library resources.</p><p>
Meets with direct reports and provides training; provides progress updates to supervisor on work in various areas of responsibility through meetings and reports as appropriate.</p><p>
Handles unexpected events that may require immediate attention, communications, and problem solving skills.</p><p>
Performs related work as assigned.</p></div><div><b>
Competencies</b><ul><li><b>
Tech Savvy</b>:<div>
Anticipates and adopts innovations in business-building digital and technology applications. Successfully leverages the latest technologies to increase performance. Quickly embraces and masters new technological advances adopted by the organization. May help others learn the terminology.</div></li><li><b>
Manages Complexity</b>:<div>
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.</div></li><li><b>
Decision Quality</b>:<div>
Makes good and timely decisions that keep the organization moving forward. Knows when to act independently and when to escalate issues. Integrates various inputs, decision criteria, and trade-offs to make effective decisions. Typically makes good independent decisions.</div></li><li><b>
Action Oriented</b>:<div>
Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Identifies what needs to be done and acts quickly. Shows optimism and enthusiasm that affects others positively. Works independently but knows when to ask for help.</div></li><li><b>
Plans and Aligns</b>:<div>
Plans and prioritizes work to meet commitments aligned with organizational goals. Outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.</div></li><li><b>
Optimizes Work Processes</b>:<div>
Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.</div></li><li><b>
Ensures Accountability</b>:<div>
Holds self and others accountable to meet commitments. Tracks performance and strives to remain effective, learning from both successes and failures. Readily takes on challenges or difficult tasks and has reputation for delivering on commitments.</div></li><li><b>
Builds Effective Teams</b>:<div>
Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Holds constructive dialogue with the team regularly; takes multiple perspectives into account when making decisions. Commits to and prioritizes the team's decisions in most situations; conveys team spirit.</div></li><li><b>
Communicates Effectively</b>:<div>
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.</div></li><li><b>
Courage</b>:<div>
Steps up to address difficult issues, saying what needs to be said. Readily shares own ideas and opinions on controversial topics; is comfortable with open debate and constructive criticism. Demonstrates clear conviction in adversity; persists courageously in difficult circumstances.</div></li></ul></div></div><p></p>
<div><h2 class="jobSectionHeader"><b>WORK ENVIRONMENT</b></h2></div>
<p></p><div><div><b>Physical Demands</b>
<p><i>Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.</i></p>
<p>Performs sedentary work that involves walking or standing some of the time and involves exerting up to 20 pounds of force on a regular and recurring basis or sustained keyboard operations.</p>
<b>Unavoidable Hazards (Work Environment)</b>
<p><i>Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.</i></p>
<p>None.
</p></div></div><p></p><div><h2 class="jobSectionHeader"><b>SPECIAL INFORMATION</b></h2></div>
<p></p><div><div><b>County Core Values</b><p>
All Broward County employees strive to demonstrate the County's four core behavioral competencies&copy;.</p><ul><li>
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.</li><li>
Customer focus: Building strong customer relationships and delivering customer-centric solutions.</li><li>
Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.</li><li>
Values differences: Recognizing the value that different perspectives and cultures bring to an organization.</li></ul><p><i>
Copyright &copy; 2025 Korn Ferry. ALL RIGHTS RESERVED</i></p><b>
Americans with Disabilities Act (ADA) Compliance</b><p>
Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.</p><b>
County-wide Emergency Responsibilities</b><p><b>
Note:</b> During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.</p><b>
County-wide Employee Responsibilities</b><p>
All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.</p><p>
All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.</p></div></div></div></div><p></p>

Librarian, Senior FT

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Broward County, Florida

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Human Services Supervisor

Librarian, Senior FT