Qureos Mentor

BSH Home Appliances Group

<div>
 
 
 Job Description:
 
 
 
 
 Role Overview:
 
 As a Key Account Manager for Ecommerce, you will be responsible for driving the success of our key accounts through exceptional relationship management, strategic planning, and market insights. You will lead a team of account managers while collaborating closely with various departments to maximize account potential and achieve overall business objectives.
 
 
 
 Key Responsibilities:
 
 
 <ol>
 <li>
 
 Business Planning:
 
 
 (Weight: 20)
 
 </li>
 </ol>
 <ul>
 <li>
 Own and drive P&amp;L responsibility for online channels (e.g., Amazon, Flipkart, Zepto, Blinkit, 3 P sellers etc.).
 </li>
 <li>
 Develop and execute annual business plans aligned with company growth objectives.
 </li>
 <li>
 Track and analyze sales trends, ROI, pricing, and promotions to achieve revenue and profitability targets.
 </li>
 <li>
 Identify and unlock new growth opportunities within existing and emerging online marketplaces.
 </li>
 </ul>
 
 
 
 
 2:
 
 Data Analytics &amp; Portfolio management:
 
 
 (Weight: 15)
 
 .
 
 <ul>
 <li>
 Portfolio analytics with real time data analysis and In sighting/ and building portfolio choices alongside with category management
 
 
 team.
 </li>
 <li>
 Track key performance metrics such as GMV, ASP, conversion rates, and category share.
 </li>
 <li>
 Leverage data insights to drive decision-making on pricing, promotion, and assortment.
 </li>
 <li>
 Provide monthly/ Quarterly periodic performance reports and competitor benchmarking to management
 </li>
 <li>
 Ensure timely listing/ registration, pricing accuracy, and content optimization for all SKUs.
 </li>
 <li>
 Partner with category and supply chain teams for new product launches and exclusive online offerings.
 </li>
 <li>
 Develop financial offers for end consumers based on seasonality and market competition.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Key account Management:
 
 
 (Weight: 10)
 
 </li>
 <li>
 Conduct joint business planning with key accounts to align on sales targets, promotions, and assortment strategy.
 </li>
 <li>
 Negotiate commercial terms, margins, and visibility investments to optimize profitability.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Stock Planning and Coordination:
 
 
 (Weight: 30)
 
 </li>
 <li>
 Plan stock levels in coordination with SCM teams to ensure daily billing and efficient inventory management.
 </li>
 <li>
 
 Contract Management:
 
 
 (Weight: 5)
 
 </li>
 <li>
 Review and sign contracts with online dealers, ensuring all agreements meet company standards and regulations.
 </li>
 <li>
 
 Collaboration with Digital Marketing:
 
 
 (Weight: 5)
 
 </li>
 <li>
 Conduct weekly meetings with the digital marketing team to review analytics, optimize digital content, and evaluate ongoing campaigns.
 </li>
 <li>
 Plan and execute digital campaigns, traffic-driving activities, and brand
 
 promotions
 
 on partner platforms.
 </li>
 <li>
 Collaborate with internal marketing &amp; category teams for performance marketing, SEO, and influencer tie-ups for building brand and category performance
 </li>
 <li>
 
 Financial Coordination:
 
 
 (Weight: 10)
 
 </li>
 <li>
 Manage payment processes and reconciliation with online dealers in collaboration with the commercial team.
 </li>
 <li>
 
 Performance Review:
 
 
 (Weight: 5)
 
 </li>
 <li>
 Conduct monthly reviews with online partners to assess sales promotions and event calendars, driving continual improvement in performance.
 </li>
 <li>
 
 Customer Service Improvement:
 
 </li>
 <li>
 Foster discussions with the customer service team to address customer escalations and identify opportunities for service delivery improvements.
 </li>
 <li>
 
 Team Leadership and Development:
 
 </li>
 <li>
 Conduct regular team meetings to review performance, address challenges, and celebrate successes.
 </li>
 <li>
 
 Reporting and Insights:
 
 </li>
 <li>
 Prepare comprehensive reports on account performance, presenting key insights and recommendations to senior management.
 </li>
 <li>
 Utilize data analytics to monitor client behavior, market dynamics, and competitive landscape.
 </li>
 <li>
 
 Cross-Departmental Collaboration:
 
 </li>
 <li>
 Liaise with various departments, including supply chain, logistics, and customer service, to ensure seamless account management.
 </li>
 <li>
 Advocate for client needs within the organization to foster a customer-centric approach.
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred.
 </li>
 <li>
 Minimum 10 years of experience in key account management, with a strong focus on the ecommerce sector.
 </li>
 <li>
 Proven track record of driving sales growth and managing high-value accounts.
 </li>
 <li>
 Exceptional leadership skills with experience in team management and development.
 </li>
 <li>
 Strong analytical and problem-solving abilities, with a data-driven mindset.
 </li>
 <li>
 Excellent communication and presentation skills, able to engage with senior stakeholders.
 </li>
 <li>
 Comprehensive knowledge of ecommerce platforms, digital marketing, and online sales strategies.
 </li>
 </ul>
 
 
</div>

Key Account Manager- E-commerce

Join BSH Home Appliances Group and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

BSH Home Appliances Group

ABOUT_COMPANY

Key Account Manager- E-commerce