Qureos Mentor

BTF Group

<p>Job Purpose: The company provides free shared bachelor accommodation and transportation.<br>Client Management To ensure excellent customer service standards, respond efficiently to customer inquiries and maintain high customer satisfaction by managing incoming calls and Outbound calls.<br>Customer Relationship To provide end to end support to customers (walk-in and phone calls), ensuring availability of committed products and on-time delivery.<br>Customer Retention Solve issues of customers related to orders, pick up, delivery and quality of requested products.<br> </p> <p> <br><b>Primary duties and responsibilities:<br></b>The ideal candidate is an energetic with good communication skills who can take incoming calls, answer inquiries about products, manage and escalate customer inquiries and build a quality relationship with our customers. <br>Answer incoming calls or make outgoing calls and requests on Whatsapp chat from customers with inquiries on products availability, order and delivery status.<br>Make necessary changes as requested by customers regarding the modification of ordered products.<br>Take advance booking for products and arrange for scheduled delivery.<br>Coordinate with customers and find the delivery time and location.<br>Arrange customer requested products from any of companys branches or procure locally from other vendors.<br>Contact customers to respond to queries with alternate products choice in case of non-availability of requested products.<br>Contact customers about the delay in delivery of products.<br>Follow up customers for pick up of products from Head Office location.<br>Administer and prioritize customer orders and ensure delivery of all orders within the required timeframe.<br>Maintain accuracy of all data and verify the same for all customer services<br>Perform other duties as and when needed.</p>

Telesales cum Customer Support Executive - Tamil

<p>Ecommerce Executive - Online Order Processing and Product Listing - Tamil</p> <p>Job Purpose: The company provides free shared bachelor accommodation and transportation.<br>Online Operations To ensure website is functioning properly, listing products on the website, managing inventories, processing orders received through website, email, whatsapp, social media platforms, process online payments, and order fulfilment. Solve customers issues related to orders, pick-up, delivery, and quality. Ensure smooth operations in coordination with other teams.<br>Reporting Analyse sales data and market trends to identify growth opportunities.<br> </p> <p> <br><b>Primary duties and responsibilities:<br></b> <br>Order Management<br>Answer "incoming or make outgoing calls and provide chat support" about product availability, quality, order status, and delivery status.<br>Process orders received through online channel.<br>Build constructive dialogues with customers and propose alternate product choices in the event of the non-availability of requested products.<br>Maintain the accuracy of all data and verify the same for all customer services.<br> </p> <p> <br><b>Digital Marketing<br></b>Perform SEO activities (keyword research, image optimization, organic traffic, conversion rates, user engagement, link building, web analytics tools, etc.).<br>Provide creative ideas for content marketing and update website.<br>Collaborate with designers to improve user experience.<br>Track, report and analyze website analytics.<br>Research and analyze competitor advertising link.<br>Keep up-to-date with the latest trends and best practices in the market<br>Perform other duties as and when needed.</p>

Ecommerce Executive - Online Order Processing and Product Listing

<p> <strong>Job Profile:</strong> <br> </p> <ul> <li>We are seeking a highly motivated and results-oriented E-commerce Manager to lead and optimize our online platform's growth and operations, with a strong focus on the Middle Eastern market, particularly the UAE</li> <li>The ideal candidate will possess deep expertise in digital marketing, operational excellence, brand strategy, and product lifecycle management</li> <li>This role demands a balance of technical proficiency, team leadership, and market insight to drive growth, engagement, and customer satisfaction</li> </ul> <p> <strong>Job Responsibilities:</strong> </p> <ul> <li>Digital Marketing ExpertiseDevelop and execute performance-driven SEO, SMM, PPC, and email marketing campaigns tailored to regional gifting behaviors</li> <li>Manage and optimize paid media budgets across platforms (Google Ads, Meta, etc)</li> <li>Leverage tools like Google Analytics, SEMrush, HubSpot, and Meta Business Suite for campaign tracking and insights</li> <li>Implement personalization strategies based on user psychology and gifting intent (eg</li> <li>, occasion-based targeting, emotional triggers)</li> <li>Monitor and improve conversion funnels, retargeting strategies, and A/B testing initiatives</li> <li>Operational Excellence</li> <li>Lead and coordinate the e-commerce team across delivery, order fulfillment, customer service, and vendor management</li> <li>Ensure timely and accurate execution of gifting orders, especially during peak seasons and regional holidays</li> <li>Implement dashboards and SOPs for real-time tracking of logistics, inventory, and customer satisfaction</li> <li>Collaborate with production and packaging teams to maintain quality and consistency</li> <li>Brand Promotion &amp; Strategic Tie-upsDrive brand visibility through influencer collaborations, corporate gifting partnerships, and seasonal campaigns</li> <li>Develop and execute strategic tie-ups with local businesses and premium brands</li> <li>Craft emotionally resonant brand narratives tailored to Middle Eastern cultural nuances and gifting traditions</li> <li>Analyze brand performance metrics and adjust strategies for long-term positioning</li> <li>Product Launch &amp; Catalogue ManagementPlan and execute new product launches aligned with regional gifting occasions (eg, Eid, Ramadan, National Day)</li> <li>Define pricing strategies based on market trends, competitor analysis, and perceived value</li> <li>Manage catalogue hygiene, bundling strategies, and add-on product integrations</li> <li>Collaborate with design and merchandising teams to ensure visual appeal and discoverability.</li> </ul><div><span style="font-size: 11px;"><br></span></div><div><div style=""><span style="font-size: 11px;"><b>Role: Catalog Manager</b></span></div><div style=""><span style="font-size: 11px;">Industry Type: Retail</span></div><div style=""><span style="font-size: 11px;">Department: Merchandising, Retail &amp; eCommerce</span></div><div style=""><span style="font-size: 11px;">Employment Type: Full Time, Permanent</span></div><div style=""><span style="font-size: 11px;">Role Category: eCommerce Operations</span></div><div style=""><span style="font-size: 11px;">Education</span></div><div style=""><span style="font-size: 11px;">UG: Any Graduate</span></div><div style=""><span style="font-size: 11px;">PG: Any Postgraduate</span></div><div style=""><span style="font-size: 11px;">Doctorate: Doctorate Not Required</span></div></div>

Ecommerce Manager

Join BTF Group and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

BTF Group

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Telesales cum Customer Support Executive - Tamil

Ecommerce Executive - Online Order Processing and Product Listing

Ecommerce Manager