Qureos Mentor

BTI Solutions

<div>Tech Support
Position Summary:
The Tech Support Technician provides essential first-line technical support for end-user computing and office automation (OA) systems. This role ensures business continuity by maintaining hardware, software, network configurations, and conference room equipment. The ideal candidate will manage service tickets, track IT assets, and deliver exceptional customer service to all employees, including executives
Responsibilities:
PC Support and Asset Management Troubleshoot end-user computing hardware, software, and network issues Manage the lifecycle of end-user devices from deployment to retirement Configure software and hardware settings based on company standards Handle IT ticketing systems by logging, tracking, and resolving issues timely Track and audit company IT hardware and software assets Provide high-touch, premium technical support for VIPs and executives Support standard business applications and corporate software tools Maintain conference room AV equipment and shared computing facilities Office Automation (OA) and Operations Deploy and enforce mobile device security and MDM policies Administer basic Windows environment and Active Directory (AD) tasks Support peripherals including printers, scanners, and external devices Perform routine maintenance on office automation systems Monitor and manage software licenses to ensure compliance Assist with IT security audits and regular operational reporting Procure and replace IT consumables like printer toner and accessories Setup and image new workstations for incoming employees
Requirements:<ul><li>
Education: Associate degree in Computer Science, IT, or equivalent work experience</li><li>
Experience: 1&ndash;3 years of experience in technical helpdesk or desktop support roles</li><li>
OS Knowledge: Proficient in configuring and troubleshooting Windows OS environment</li><li>
Hardware Skills: Hands-on experience assembling, repairing, and diagnosing PCs and laptops</li><li>
Soft Skills: Strong communication skills with a customer-centric mindset</li><li>
Problem Solving: Ability to diagnose basic network and software issues methodically</li></ul>
Nice to have qualifications:<ul><li>
Certifications: CompTIA A+, Network+, or Microsoft Certified Fundamentals</li><li>
Directory Services: Basic experience managing user accounts in Active Directory</li><li>
Enterprise Tools: Familiarity with ITSM ticketing tools (e.g., ServiceNow, Jira Service Desk)</li><li>
Language: Bi-lingual (Both Korean and English)</li></ul><h1 class="jobSectionHeader">
Why work at BTI?</h1>
We&rsquo;re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.
We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.</div>

Tech Support

<div>Telematics Validation Engineer// TL // Troy, MI<h2 class="jobSectionHeader">
What We Can Offer</h2>
A thoughtfully designed employee experience that supports professional growth, prioritizes health and well being, and fosters a strong internal community to set you up for success.<h2 class="jobSectionHeader">
The Opportunity</h2>
Driving better future mobility, the Vehicle Component Solutions (VS) company focuses on commercializing environmentally responsible automotive components and core solutions built on proprietary technologies. As a leading provider of core components for global automotive manufacturers, VS supports the rapidly evolving trends shaping the vehicle industry.<h3 class="jobSectionHeader">
As the Validation Engineer &ndash; Contractor, You Will</h3><ul><li>
Perform validation testing for telematics products using test benches and vehicles</li><li>
Execute sanity testing, customer reported issue verification, validation against updated customer specifications, and full test case execution for assigned areas</li><li>
Analyze test results to determine compliance with product specifications</li><li>
Create and maintain test cases aligned with product requirements</li><li>
Utilize defect tracking systems to report, monitor, and manage product issues</li><li>
Set up test benches and perform software updates</li><li>
Conduct field testing and joint field tests with OEM partners</li><li>
Provide OEM support including module flashing, environment configuration, drive test support, and other technical requests as needed</li><li>
Maintain effective collaboration with overseas counterparts to share information and resolve issues</li><li>
Support troubleshooting and resolution of technical challenges</li><li>
Communicate and collaborate with R&amp;D teams across North America and other regions, including Korea</li><li>
Perform other related duties as assigned</li></ul><h2 class="jobSectionHeader">
Qualifications</h2><h3 class="jobSectionHeader">
Education</h3><ul><li>
Bachelor of Science in Engineering or equivalent experience</li></ul><h3 class="jobSectionHeader">
Travel</h3><ul><li>
Ability to travel domestically as required</li></ul><h3 class="jobSectionHeader">
Knowledge Of</h3><ul><li>
Test bench and vehicle setup</li><li>
Telematics systems and technologies</li><li>
Technical specifications and test result analysis</li><li>
Test case development processes and structured test case design</li><li>
Defect and bug tracking systems</li><li>
Vehicle communication protocols</li></ul><h3 class="jobSectionHeader">
Ability To</h3><ul><li>
Learn and adapt to new software, hardware tools, and technologies</li><li>
Work cross functionally across systems, embedded software, servers, wireless carriers, and testing teams</li><li>
Identify and mitigate both technical and organizational challenges</li><li>
Sit and or drive in a vehicle for testing for up to 8 hours per day</li><li>
Continuously learn and explore unfamiliar technologies</li><li>
Demonstrate a strong commitment to quality and attention to detail</li><li>
Communicate clearly and effectively through strong written and verbal skills</li></ul><h2 class="jobSectionHeader">
Preferred:</h2><ul><li><h2 class="jobSectionHeader">
Bilingual in Korean preferred</h2></li><li>
Background in computer science</li></ul><h1 class="jobSectionHeader">
Why work at BTI?</h1>
We&rsquo;re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.
We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.</div>

Telematics Validation Engineer// TL // Troy, MI

<div>Logistics Specialist AO7177426<div>
Education and Years of Experience: 
1) Bachelors or higher 
2) 3+ years of experience 
 
Top Three Skills: 
a. Data analytical skill 
b. Transportation experience 
c. Excel skill and SAP 
d. Vendor Management 
 
Position Summary 
We are seeking a highly motivated and experienced Logistic Analyst to collaborate cross-functionally with the Supply Chain Planner, Logistics Planner, Customer Management, and Transportation Operations teams. 
In this role, the Logistic Analyst will ensure that all deliveries are effectively translated into a systemic analysis of large volumes of data within the Transportation Management System (TMS) and Warehouse Management System (WMS). This analysis will support the achievement of sales targets and the fulfillment of customer delivery expectations. 
The ideal candidate will possess strong analytical skills, proficiency in data management, and the ability to work collaboratively across teams to drive operational efficiency and customer satisfaction. 
 
Role and Responsibilities 
<ul><li>Quickly and proactively evaluate and resolve problems that may arise while trucks and drivers are in transit.</li><li>Ability to expect the unexpected and monitor and adjust today and tomorrow&rsquo;s plans throughout the day.</li><li>Participates and/or leads strategic projects related to freight and transportation, implementing improvements in the process and operation that would either reduce costs or increase logistics efficiency.</li><li>Monitor/Negotiate transportation costs ensuring low cost with a high service level, contracts/rates for shipment, storage fees, and distribution status of the product</li><li>Various systems management (internal and external) to accomplish daily/weekly/monthly tasks.</li><li>Ability to proficiently manage multiple tasks/projects while staying organized in day to day activities.</li><li>Work directly with 3PLs to resolve customer complaints and issues.</li><li>Establish and measure KPIs by applying statistical methods that could positively drive the performance of on-time delivery, warehouse inventory management, and product quality</li><li>Documenting and data collection for supporting departments/activities</li><li>Ability to make decisions based on cost and service drivers to better serve the organization.</li><li>Ad-hoc support includes providing ad-hoc support for our sales team, executives, supply chain team, finance team, accounting team, and regulatory team (providing documents, creating reports, and more as requested)</li></ul> 

Required Education/Experience 
<ul><li>Bachelor&rsquo;s Degree preferred and 3+ years of experience in logistics and/or transportation.</li><li>Load Planning/Order Management experience is a plus.</li><li>Knowledge of Transportation Management Systems and Warehouse Management Systems.</li><li>Strong Excel proficiency and skills.</li><li>Excellent written and verbal communication skills.</li><li>Ability to work well in teams and work with remote teammates.</li><li>Works on problems of limited and routine scope where limited analysis of data requires identification of predetermined solutions.</li><li>Exercises judgment within defined practices and policies in selection of methods and techniques for obtaining solutions.</li><li>Typically has general knowledge of logistics operations related to employee&rsquo;s specific area of work, and knowledge of overall logistics operations.</li><li>Is able to identify standard problems within the delivery cycle and makes a recommendation to provide a solution to achieve customer satisfaction.</li><li>Ability to work extended periods of time in an open office environment</li></ul> 

Skills and Qualifications 
<ul><li>Excellent verbal and written communication skills.</li><li>Excellent interpersonal and negotiation skills with a proven ability to create and maintain positive working relationships with vendors, suppliers, shippers, and customers.</li><li>Excellent organizational skills and attention to detail.</li><li>Thorough understanding of company products and logistics.</li><li>Strong analytical and problem-solving skills.</li><li>Proficient with Microsoft Office Suite or related software</li></ul></div><h1 class="jobSectionHeader">
Why work at BTI?</h1>
We&rsquo;re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.
We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.</div>

Logistics Specialist AO7177426

<div>Korean Bilingual Supply Chain Analyst AO7177611
Top Skills:
Korean High/Fluent speak and read and write
Business Analysis Med/2 yrs
Process Improvement Med/2-4 yrs
Key Notes: Korean speaking to help with communications. Support team with organizing and tracking progress of all of project requests, gather and consolidate feedback on open actions, gather process and systems follow up information, manage Excel trackers.
Summary:
The main function of a supply chain analyst is to coordinate and expedite the flow of work and materials within or between departments of an establishment according to production schedule. A typical supply chain analyst is responsible for reviewing and distributing production, work and shipment schedules and compiling reports on inventory levels, cost, etc.
Job Responsibilities:
� Examine documents, materials and products, and monitor work processes in order to assess completeness, accuracy and conformation to standards and specifications.
� Review documents such as production schedules, work orders, and staffing tables to determine personnel and materials requirements, and material priorities.
� Record production data, including volume produced, consumption of raw materials, and quality control measures.
� Requisition and maintain inventories of materials and supplies necessary to meet production demands.
Skills:
� Verbal and written communication skills, attention to detail, problem solving and interpersonal skills.
� Ability to analyze costs related to manufacturing, labor and materials.
� Ability to accurately document and record customer/client information.
� Knowledge of applicable laws and regulations related to shipping and production.
� Previous experience with computer applications, such as Microsoft Word and Excel.
Education/Experience:
� High school diploma or GED required.
� 2-4 years related experience required.<h1 class="jobSectionHeader">
Why work at BTI?</h1>
We&rsquo;re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.
We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.</div>

Korean Bilingual Supply Chain Analyst AO7177611

<div>Business Analyst (Korean Bilingual) AO717246
Job Title: Mobile Service Coordinator<div> 
Education and Years of Experience: 
1) Bachelors Degree, or high school degree or an equivalent level of work experience. 
2) Would have over 1 year of experience in the telecom or customer service industry, 3 years in project management experience 
 
Top Skills: 
<ul><li>Excel, communication, user support</li><li>Comprehensive use of Microsoft Office applications operating in Windows XP</li><li>Strong Project Management skills and the ability to prioritize in a complex working environment</li></ul> 

Position Summary: 
The role involves managing test and work communication lines and devices for internal departments. Key responsibilities include handling carrier service lines, pre-production sample registration, SIM card operations, and mobile device lifecycle management. The position also requires project management skills to oversee multiple projects, update reports, and ensure compliance with company policies. 
Essential Duties and Responsibilities include the following: Other duties may be assigned. In this position, either directly or through others, the incumbent will:</div><div> 
GSCMS (Operation) 
<ul><li>Coordinate and manage SIM card operations such as data entry, inventory management, new account activations, cancellations, and re-issuances as needed.</li><li>Input and analyze data through internal system and optimize monthly costs.</li><li>Assist HQ visitor and users with SIM card access, VOC reports, and solutions.</li><li>Share improvements and experiences in operation troubleshooting and diagnostics.</li><li>Coordinate with US based mobile carriers on contract negotiation to align internal requirements.</li><li>Communicate with HQ and local management to ensure overall operation status</li><li>Upload each invoice into the internal system that require with HQ format</li><li>Manage communication expense and invoices arise from various activities</li></ul></div><div> 
MMS (Backup operation) 
<ul><li>The MMS operations Coordinator is responsible for managing the lifecycle of mobile devices used for internal business communications. This role ensures efficient device distribution, inventory oversight, carrier coordination, and support for mobile-related service requests, while optimizing operational costs and maintaining compliance with company policies.</li><li>Key Responsibilities:</li><li>Activate mobile carrier services for internal users with IMEI# and eSIM through the internal asset request management system.</li><li>Liaise with carrier service representatives to resolve internal service issues and troubleshoot mobile device inquiries.</li><li>Manage mobile device and accessories inventory; conduct physical audits when necessary.</li><li>Process and fulfill service requests, including new hire onboarding, upgrades, loaners, repairs, returns, carrier changes, and transfers within defined timelines.</li><li>Retrieve mobile devices from former users and upgrade users, ensuring secure handling and reassignment of mobile devices.</li><li>Perform monthly audits of service usage and carrier invoices to identify trends and reduce unnecessary expenses.</li><li>Respond to internal inquiries related to mobile communications and escalate complex issues to appropriate stakeholders.</li><li>Oversee compliance with internal asset request procedures, company policies, and carrier-specific features.</li></ul> 

NASMS (Backup operation) 
<ul><li>Coordinate all Pre-production Samples that from HQ for testing and training purpose.</li><li>Coordinate and manage Samples, such as tracking, inventory management, distributions, extension, audits, assign, and scrap.</li><li>Communicate with HQ senders and local users to ensure the overall status of the operation and shipping</li><li>Guide users for the bi-annual sample inventory audit. If needed, physical scanning for all samples with the Users</li><li>Analyze monthly sample delivery and operation results based on reports.</li><li>Evaluate monthly mobile service operation results and report them to upper management.</li><li>Work with Retail Operations, Security, and Financial Strategy teams in case they need sample status or bulky registration and guide what to do.</li><li>Arrange small offices&rsquo; requests to the corresponding area&rsquo;s sample coordinator. i.e. Atlanta, Englewood, Others.</li><li>Communicate with the HQ PI and R&amp;D Development team in case of any interface errors between myProject and NASMS or sender errors.</li><li>Follow up with active end-users and/or their managers for unconfirmed, expired, or unreturned device transactions to ensure the company's assets are managed securely.</li></ul> 

Background/Experience 
(Minimum qualifications required to perform this job) 
<ul><li>The Operation Program coordinator must have a high school degree or an equivalent level of work experience.</li><li>Strong Project Management skills and the ability to prioritize in a complex working environment</li><li>Would have over 1 year of experience in the telecom or customer service industry.</li><li>Ability to communicate articulately, both verbally and in writing.</li><li>Comprehensive use of Microsoft Office applications operating in Windows XP.</li></ul> 

Necessary Skills/Attributes 
<ul><li>Strong problem solving and analytical skills, communication (verbal and written) skills, and organizational and documentation skills</li><li>Requires full proficiency in the use of Microsoft Office Suite products</li><li>Have the ability to interact professionally with a diverse group of engineers, managers, vendors, and subject matter experts both internally and externally</li><li>Ability to develop and maintain excellent leadership skills, including proactive employee, co-worker, and customer working relationships with all appropriate levels within the company. The ability to provide clarification and understanding to influence others in the acceptance and approval of ideas and plans.</li><li>Excellent leadership skills to widely gain respect and influence.</li><li>Ability to fulfill clearly defined objectives, time schedules, and provide specific functional direction with an implied knowledge of task alternatives and decision-making experience.</li><li>Must be able to communicate in writing, through email and reports, or orally present matters to an audience that may include less technically oriented listeners.</li><li>Works independently and in a team environment, in order to achieve personal and team goals and complete assignments within established time frames. Perform to complete tasks and objectives that are clearly defined and guided by upper management.</li><li>Must be able to move and lift objects of up to 40 lbs.</li></ul></div><h1 class="jobSectionHeader">
Why work at BTI?</h1>
We&rsquo;re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.
We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.</div>

Business Analyst (Korean Bilingual) AO717246

<div>Business Analyst (Entry Level) AO7167765<div>
Job Description Summary: 
The Business Analyst will assist CE&rsquo;s monthly forecasting &amp; closing process as well as financial reporting directly to management. Supporting alongside CE Finance &amp; AR Manager, this role will assist the financial analysis and reporting, forecasting, closing, ad hoc accounting, and various relevant duties. 
 
Key Responsibilities and Duties: 
<ul><li>Conduct business forecasts, including comprehensive forecasts of overhead expenses as well as of business environmental changes to provide better financial visibility to management.</li><li>Prepare and perform month-end closing from a managerial standpoint, using SAP Controlling (CO) module while closely monitoring expenses/cost allocation of various profit segments/cost centers.</li><li>Prepare internal monthly Managerial Reports to provide financial and operational insights for performance monitoring, improved decision-making, and strategic planning.</li><li>By reviewing monthly/quarterly/yearly Profit &amp; Loss (P&amp;L) statements and other financial reports, conduct actual vs. target gap analysis in order to track sales and cost fluctuations.</li><li>Investigate irregular financial trends by linking financial information with business results, performing variance analyses, and maintaining close communication with relevant business teams/divisions to identify the root cause.</li><li>During monthly forecast process, review and analyze Sales data (price change, quantity change, etc.) to understand the business impact for communication with CFO/controller and HQ GBM counterparts.</li><li>Submit purchase orders for monthly expenses and maintain communication with vendors.</li><li>Establish and document business procedures for workflow efficiency.</li><li>Miscellaneous relevant duties not listed, as needed.</li></ul> 
Skills And Qualifications 
<ul><li>A bachelor's degree in accounting or finance or a related field from a four-year college or university.</li><li>2+ years of relevant experience preferred.</li><li>Must have Microsoft Office Suite of PC software applications experience.</li><li>Proficient in Excel required.</li><li>Data manipulation and analysis skill required.</li><li>Have accounting experience utilizing SAP Software (Preferred).</li><li>Bi-lingual Korean/English (Verbal/Written) required.</li><li>Ability to apply mathematical principles as needed.</li><li>Ability to analyze business trends and communicate information clearly and concisely.</li><li>Ability to work independently and manage time to meet deadlines.</li><li>Detail-oriented and organized.</li></ul></div>
Education and Years of Experience: 
1) A bachelor's degree in accounting or finance or a related field from a four-year college or university. 
2) 2+ years of relevant experience preferred. 
 
Top Skills: 
Analytical and quantitative skills, data manipulation and analysis, detail oriented<h1 class="jobSectionHeader">
Why work at BTI?</h1>
We&rsquo;re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.
We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.</div>

Business Analyst (Entry Level) AO7167765

Join BTI Solutions and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.