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Buncombe County Government

<div>This job posting expires at 11:59PM on December 10, 2025. No applications can be submitted after 11:59PM on December 10, 2025.<br>
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Job Title: Information Technology Technician I<br>
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Department: Information Technology<br>
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External Hiring Range: 24.71 - 29.29<br>
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Compensation Grade: 2101<br>
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Pay Range: $24.71 - $35.64<br>
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Posted Internally and Externally<br>
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Buncombe County offers in-office, hybrid, and remote positions. Employees in positions that are approved for remote work must work at a location within a 2-hour drive from the position's assigned Buncombe County facility.<div></div><div><br>
We are seeking a dedicated and customer-focused Information Technology Technician I to join our IT support team. This role is part of a 7-person team reporting directly to the Service Desk Manager. The technician will provide first-level technical support to end users, ensuring timely resolution of hardware, software, and network issues.</div><div><br>
Key Responsibilities:</div><ul><li><div>
Provide general IT support for desktops, laptops, mobile devices, printers, and other peripherals.</div></li><li><div>
Respond to service desk tickets, and walk-up requests in a professional and timely manner.</div></li><li><div>
Troubleshoot and resolve issues related to Windows OS, Microsoft Office, email, and other enterprise applications.</div></li><li><div>
Assist with user account management, including password resets.</div></li><li><div>
Participate in a rotating on-call schedule (one week per month) to support after-hours IT needs.</div></li><li><div>
Document support activities and solutions in the ticketing system.</div></li><li><div>
Collaborate with team members to escalate and resolve complex issues.</div></li></ul><div></div><div>
Typical Work Schedule:</div><ul><li><div>
Adheres to assigned work schedule as outlined in the Department and County attendance policies and procedures.</div></li><li><div>
Position is required to be part of a 24/7 on call rotation team.</div></li><li><div>
Regular, predictable attendance is essential</div></li></ul><div></div><ul><li><i>Note: This position has been identified as an emergency essential position and as such employees in this position may be needed to work, including after-hours, weekends and during a public emergency (to include but not limited to: floods, ice storms, disease outbreak, terrorist attack, etc.).</i></li></ul><div><br>
Purpose of the position:</div><div>
This primary purpose of this position is to provide a wide range of basic services to support, fix, and maintain the hardware and software of the organization's computer systems.</div><div></div><div><br>
Minimum Education, Training and/or Experience (required at time of hire):</div><div>
Associate's degree in computer science or related field and a minimum of two (2) years of experience in information systems support; or an equivalent combination of education and experience</div><div></div><div><br>
Additional Training and Experience: Certifications offered by Microsoft and CompTIA are preferred.</div><div></div><div><br>
License or Certification Required by Statute or Regulation: Valid driver&rsquo;s license is required.</div><div></div><div><br>
Physical Requirements:</div><div>
The work is primarily medium work requiring exerting up to 50 pounds of force occasionally and/or up to 30 of force frequently, and/or up to 10 pounds of force to move objects. Additionally, the following physical abilities are required: balancing, climbing, crawling, crouching, feeling, fingering, grasping, handling, hearing, kneeling, lifting, mental acuity, pulling pushing, reaching, repetitive motion, speaking, standing. Stooping, talking, visual acuity and walking/mobility. While most work is completed in an office environment, occasional time may be spent out of doors moving equipment or responding to work requests.</div><div></div><div>
Essential Functions of the position:</div><ul><li><div>
Support all computer installations and new configurations and changes; maintain and repair computers and all related peripheral devices, including moving systems, removing old hardware, setting up new systems, and transferring all user data; maintain an inventory of installed software, and manage software licensing.</div></li><li><div>
Maintain a ticketing system and prioritize requests; Respond to service requests in person or over the phone; Set up equipment, ensuring proper installation of cables, operating systems, or appropriate software; Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.</div></li><li><div>
Work with hardware and software vendors to verify timely product delivery and assures new equipment is installed and ready to operate on schedule.</div></li><li><div>
Provide on-boarding support for new employees; create user accounts and manage access control based on company policy; answer user inquiries regarding computer software or hardware operation to resolve problems.</div></li><li><div>
Refer major hardware or software problems or defective products to vendors or Tier II or Tier III support for service, occasionally having to refer to Network Engineer or Network Manager.</div></li><li><div>
Performs other related duties as assigned.</div></li></ul><div></div><div><br>
Knowledge, Skills, Abilities:</div><ul><li><div>
Knowledge of practices and procedures involved in the use, maintenance, and repair of computer equipment.</div></li><li><div>
Knowledge of and ability to articulate regulatory and compliance information.</div></li><li><div>
Knowledge of operation of computer equipment and accompanying technology including, but not limited to, monitors, desktop computers, printers, and other external devices.</div></li><li><div>
Knowledge of regulations and procedures for disposal of used or outdated computer equipment.</div></li><li><div>
Ability to read technical manuals; research and maintain a level of knowledge of new technology and equipment.</div></li><li><div>
Ability to follow complex oral and written instructions</div></li><li><div>
Ability to evaluate software or hardware and recommends improvements or upgrades.</div></li><li><div>
Ability to develop training materials and procedures or trains users in the proper use of hardware or software; trains users and develops documentation.</div></li><li><div>
Ability to Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.</div></li><li><div>
Ability to set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.</div></li><li><div>
Ability to assist with software installs and upgrades.</div></li><li><div>
Ability to work with venders and refer major hardware or software problems or defective products to vendors or senior staff for service.</div></li><li><div>
Ability to maintain courteous and tactful relationships co-workers and the general public.</div></li></ul><div></div><div><br>
In order to uphold internal pay parity and equity, salaries are non-negotiable for new and current Buncombe County employees. All new employees are paid according to their years of relevant education and experience above minimum requirements for the position and employees have the opportunity to obtain pay increases via cost of living increases and promotions.</div><div></div><div>
Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture, one that fully engages all of our employees, honoring and building on each employee's unique experiences, opinions, and perspective.</div><div></div><div>
It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race, natural hair or hairstyles, ethnicity, creed, color, sex, sexual orientation, gender identity or expression, national origin or ancestry, marital or familial status, pregnancy, veteran status, religious belief or non-belief, age, or disability or any other legally protected class under federal or NC State law. EEO practices and employment decisions regarding recruitment, hiring, assignment, promotion and compensation shall not be based on any of these protected classes. In addition, the County expressly prohibits any form of workplace harassment or discrimination.</div></div>

Information Technology Technician I

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Buncombe County Government

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Information Technology Technician I