Urwah Admin

Bunge

<div><p>Location : Rajpura</p><p>
City : Rajpura</p><p>
State : Punjab (IN-PB)</p><p>
Country : India (IN)</p><p>
Requisition Number : 40450</p><p><b>
Job Title &ndash; </b>2P /3P Operation &ndash; Contract Manufacturing<br>
<b>Department &ndash; </b>Technical<br>
<b>Job Grade &ndash;</b> Sr. Executive<br>
<b>Reporting to (job title) &ndash;</b> AGM Contract Manufacturing</p><p></p><p><b><br>
Overall purpose of job:</b> Ensure Food Safety, Quality Compliance &amp; timely Production of Bunge Products manufactured at 2P/3P sourcing unit. Product should be consistent as per Bunge requirement.</p><p></p><div><b><br>
Tasks and Responsibilities:</b><br>
<ul><li>Production/ Dispatch execution as per plan by coordinating with 2P units and all other concerned stake holders.</li><li>Highlight the challenges on time in meeting the monthly plan for corrective action.</li><li>Need to inform PM suppliers for tentative requirement of PM during the month so that suppliers can arrange raw material for PM accordingly.</li><li>Follow up to get necessary Crude oil on time in 3P units for production based on Monthly production plans from RKM</li><li>Monitor and control inventory of packaging materials in units and reorder of PM.</li><li>Follow up with procurement team for rate card of different PM SKUs in concerned unit.</li><li>Issue necessary Packaging material POs to vendors by coordinating with Mohali team.</li><li>Follow up with PM suppliers for timely PM delivery in unit.</li><li>Production Planning in 3p units based on dispatch requirements from supply chain and follow up with units</li><li>Quality checking &ndash; Check and ensure that product quality is as per Bunge specs /Legal specs in chemical analysis and PCRO.</li><li>Need to ensure that all PM receipt should be as per Bunge specifications.</li><li>Get necessary dispatch plans from supply chain dept, coordinate with logistics team for trucks and with units for timely loading and dispatch</li><li>Ensure that units are filling all log sheets from material receipts to FG dispatch as per Bunge systems</li><li>Ensure that standards are followed in filling machines, log sheets entered, and preventive maintenance taken care</li><li>QA systems- provide specs, procedures, training in Bunge standards. Ensure all records kept properly for traceability requirements.</li><li>Need to ensure that counter samples are sent from unit to nearest own unit for cross checking the analysis being done in sourcing units. Corrective action in case of any variation in results.</li><li>Keep people management skills and ensure proper coordination between Bunge and units without any frictions affecting the production and dispatch</li><li>Attend quality complaints and follow up units for action plans and necessary closure.</li><li>Provide continuous training for unit people to improve standards of production, process, QA, loading , Housekeeping and other food safety standards.</li><li>Reporting of production/ dispatch/ available stock/ Ready stock for dispatch - details as per the standard MIS report.</li><li>Coordination with unit and Mohali team to get the PM receipt / Oil receipts entries done in SAP.</li><li>Coordination with unit and Mohali team for production entry in SAP.</li><li>Follow up with unit and Mohali team to provide details and get invoice to CFA and STNs for direct dispatch.</li><li>Monthly physical stock count for FG/ Oil and PM stocks. Agree the difference with unit for debit note and clearance of the same without any dispute.</li><li>Follow up with supplier and procurement for implementing any change in PM artwork/ design or Size.</li></ul></div><p></p><p><b><br>
Interface:</b><br>
1. Build relationship with 2P unit management and maintain good rapport to ensure that we get the product as per Bunge requirement from 2P unit.<br>
2. Should have leadership skill and sound subject knowledge to train the persons concerned in 2P/3P units.</p><p></p><p><b><br>
Education, qualifications, special training, experience and skills:</b></p><p>
1. Should be a Oil Technologist having 2-3 Years of experience working in Edible oil field.<br>
2. Sound knowledge about different oils, processing, packing and quality checks techniques/ Basic knowledge of statutory requirement like FSSAI / Weights &amp; Measure etc.<br>
3. Sound knowledge of Packing material quality and check points to ensure right quality PM receipts in plant to pack. Should have leadership quality to educate/ train the persons in unit to ensure receipts as per Bunge need.<br>
4. Good at Leadership and coordination skills to handle all internal &amp; external stake holders. Computer knowledge to generate daily reports and e-mailing related to daily activities.<br>
5. Travel to market &amp; customer point on need basis for complaint handling, product improvements etc</p></div>

Senior Executive - Contract Manufacturing

<div><p>Location : Mohali</p><p>
City : Mohali</p><p>
State : Punjab (IN-PB)</p><p>
Country : India (IN)</p><p>
Requisition Number : 41247</p><p><b>
Role Purpose Statement</b></p><p>
The overall responsibility of the Risk Specialist is the accurate and timely annual review of counterparties, assigning accurate credit limits considering potential exposure of Business partners to existing business partners as well as new counterparties. Detailed annual review includes the evaluation of financial statements, checking customer's payment history and payments terms allowed mark to market limits, PFE calculations and securing open credit with Insurance. Preparation of scorecard is also an important activity applicable for the limits above the threshold &gt;350K USD. Approvals to be obtained for higher grades/credit limits as per Bunge Global Credit Policy. It's a critical role as activities and deliverables of this role directly impacts the Bunge's business with its business partners across the globe.</p><p></p><p><b><br>
Main Accountabilities</b></p><ul><li>
Perform annual review of existing counterparties and assign the credit limits ensuring accuracy and timeliness.</li><li>
Support centralized risk team with other tasks like industry updates in Delta, validating the Insurance and others.</li><li>
Bulk review - exemption from detailed annual review basis payment history.</li><li>
Intuitive Grading in case of insufficient financial information</li><li>
Credit history and compliance checks.</li><li>
Blcoked Order management/order release</li><li>
Create risk reports using Tableau desktop version.</li><li>
Coaching trainees and newcomers onto the company and helping team members to work in a collaborative manner to achieve the desired objectives.</li><li>
Build good relationships with the teams/departments involved.&rdquo;</li></ul><p></p><p><b><br>
Knowledge and Skills
</b></p><p><b>Behavior</b></p><ul><li>
Improve Bunge's outcomes by making data-driven decisions, keeping the customer at the forefront of all they do, and proactively gaining insight into the global strategy.</li><li>
Collaborate, effectively communicate with others and take the initiative to continually develop themselves.</li><li>
Pursue opportunities to solve problems and take action while maintaining the ability to manage work, even in times of challenge or change.&quot;</li></ul><p></p><p><b><br>
Technical</b></p><ul><li>
Knowledge in finance/Credit risk/trading concepts (e.g.: Assigning credit limit, evaluating business financials to assess credit worthiness of the partners, Payment history, preparing credit scorecards etc.</li><li>
Experience in accounting and finance, Credit Risk, coordination with stakeholders and follow-through to eventual issue resolution and documentation.</li><li>
Spanish language skillset required to communicate with customers/commercial group.</li><li>
Excellent communication and presentation skills</li><li>
The successful applicant will be a detailed-oriented, results-driven, tenacious team player. He/she will have demonstrated an ability to lead the discussion on reconciliation and analysis with key stakeholders (e.g.: commercial organization, finance partner team and market risk teams).</li><li>
Ability to provide high quality level of customer service to internal &amp; external stakeholders.</li><li>
Ability to work independently, efficiently and deliver high quality output under time pressure.</li><li>
Independent and meticulous with figures</li><li>
Strong written &amp; oral communications skills in English and Spanish</li><li>
Strong problem solving &amp; organizational skills.</li><li>
Experience in managing people and processes through a sustained period of change.</li><li>
Excellent computer skills and competency in Microsoft Office (Word, PowerPoint, Excel, Outlook)</li></ul><p></p><p><b><br>
Education &amp; Experience</b></p><p>
 University degree (Graduation, MBA, CMA or CA)</p><p>
3-5 years of working experience in finance/accounting/risk, credit function, preferably in Ag industry.</p><p></p><p><b><br>
Distinct Advantage of Joining Bunge</b></p><ul><li>
Experience working in a similar Shared Services Centre setup.</li><li>
Experience in processing high volumes of transactions</li><li>
Experience in SAP</li><li>
Strong customer service, communication skills/soft skills</li><li>
Working exposure in commodity industry</li></ul><p></p><p><br>
Bunge (NYSE: BG) is a world leader in sourcing, processing and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge&rsquo;s expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe. The company is headquartered in St. Louis, Missouri and has 25,000 employees worldwide who stand behind more than 350 port terminals, oilseed processing plants, grain facilities, and food and ingredient production and packaging facilities around the world.</p><p>
Bunge is an Equal Opportunity Employer. Veterans/Disabled</p></div>

Risk Analyst - Spanish Language

<div><p>Location : Mohali</p><p>
City : Mohali</p><p>
State : Punjab (IN-PB)</p><p>
Country : India (IN)</p><p>
Requisition Number : 39025</p><div>
Business Title- Manager - Data Governance and Data Quality<br>
Global Job Title-Mgr I Strategy &amp; Trans<br>
Global Function-Business Services<br>
Global Department-Strategy and Transformation<br>
Reporting to Data Governance Lead<br>
<br>
Role Purpose Statement-The person will be part of our Data Governance team and will help drive the successful implementation and adoption of the Collibra Data Governance platform including Collibra Data quality. The person need to understand the Collibra Meta Model: Asset, Domain, Community, metadata ingestions using templates.<br>
<br>
Main Accountabilities-<br>
<ul><li>8-10 Years of Experience in Data Governance and Data Quality</li><li>Good hands-on experience in Collibra stack of tools such as Collibra DIC and DQ.</li><li>Establish data quality, data lineage, and metadata management processes within Collibra.</li><li>Exposure to GCP, Data Privacy, Data Domains, API&rsquo;s</li><li>Monitor and report on data governance metrics and KPIs, identifying areas for improvement and implementing corrective actions.</li><li>Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.&quot;</li></ul>
<br>
Knowledge and Skills-<br>
<br>
Behavior-&quot;Use knowledge of Bunge&rsquo;s business, structure and strategy to develop innovative solutions to improve results or eliminate problems.<br>
Build partnerships, appropriately influence to gain commitment, foster talent and coach others to grow in current or future roles.<br>
Drive results through high standards, focus on key priorities, organization, and preparing others for change.&quot;<br>
<br>
Technical-&quot;&bull; Accept responsibility/accountability for assigned tasks<br>
<ul><li>Break problems into manageable pieces and follow an organized approach to resolve them</li><li>Plan tasks to create deliverables and effectively execute that plan with little direction from supervisor</li><li>Deliver high-quality results on time</li><li>Show willingness and ability to increase contribution and level of responsibility and proactively seek to do so.&quot;</li></ul></div><p><br>
<br>
Education &amp; Experience-</p><p>
&quot;&bull; Education: Bachelor of Engineering /Master of Computer Science/ Master of Science from premier institutes</p><p>
Skills: Collibra stack of tools (DIC, DQ) Data Warehouse / Data Modeling, ETL&quot;</p><p>
Bunge (NYSE: BG) is a world leader in sourcing, processing and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge&rsquo;s expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe. The company is headquartered in St. Louis, Missouri and has 25,000 employees worldwide who stand behind more than 350 port terminals, oilseed processing plants, grain facilities, and food and ingredient production and packaging facilities around the world.</p><p></p><p><br>
Bunge is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, transgender status, national origin, citizenship, age, disability or military or veteran status, or any other legally protected status. Bunge is an Equal Opportunity Employer. Minorities/Women/Veterans/Disabled</p></div>

Manager- Data Governance & Data Quality

<div><p>Location : Mohali</p><p>
City : Mohali</p><p>
State : Punjab (IN-PB)</p><p>
Country : India (IN)</p><p>
Requisition Number : 41233</p><div></div><div><div>
</div><div></div><div><div><div><b>Job Description</b></div></div><br>
<div><div><b>
Business Title</b></div><div> Manager - Sales Operations</div></div><br>
<div><div><b>
Global Job Title</b></div><div> Mgr I Customer Services</div></div><br>
<div><div><b>
Global Function</b></div><div> Business Services</div></div><br>
<div><div><b>
Global Department</b></div><div> Customer Services (DEP_BBS2)</div></div><br>
<div><div><b>
Organizational Level</b></div><div> 7</div></div><br>
<div><div><b>
Reporting to</b></div><div> SR. MANAGER/AGM - Customer Service &amp; Sales Support</div></div><br>
<div><div><b>
Size of team reporting in and type</b></div><div> 7 to 10</div></div><div></div><div><div><b><br>
</b></div></div><br>
<div><div><b>
Role Purpose Statement</b></div><div> Position will be responsible for service delivery management and transformation of Customer Service &amp; Sales Support function from BBS MOH; individual will be leading a team engaged in service delivery of Customer Service &amp; Sales Support, Controls adherence and period end closing &amp; reporting for different regions within BEMEA/BAS/BNA.
<br>
Identify improvement / automation opportunities within existing process and drive improvement initiatives towards digitalization of Customer Service &amp; Sales Support function.
<br>
An ideal candidate is a proactive, deadline driven task manager with an eye for process improvement. You are motivated by making an impact on your workplace and thrive on recognizing a challenge, implementing a solution, monitoring success and continuously thinking outside the box to optimize new or existing processes.
<br>
Passionate about helping clients succeed and committed to delivering exceptional customer service.<br>
Empathetic, patient, and understanding when dealing with clients facing financial challenges.</div></div><div></div><div><div><b><br>
</b></div></div><br>
<div><div><b>
Main Accountabilities</b></div><div> . Operational Leadership and Team Management:<br>
a. Oversee the end-to-end Customer Service &amp; sales order process, ensuring accurate, timely, and efficient order entry, processing, and fulfilment.<br>
b. Collaborate with the sales, logistics, and finance teams to ensure alignment on order priorities, timelines, and product availability.<br>
c. Monitor order volumes, identify bottlenecks, and implement corrective actions to improve order cycle times.<br>
d. Develop and enforce standard operating procedures (SOPs) for the Customer Service &amp; Sale management process.<br>
e. Ensure service delivery excellence across global teams, meeting or exceeding client KPIs and SLAs.<br>
f. Manage budgets and optimize resource allocation for efficiency and cost-effectiveness.<br>
g. Own the strategy for managing customer claims, ensuring quick resolution and maintaining high customer satisfaction levels.<br>
h. Lead cross-functional teams to address claims issues that may require investigation or coordination with multiple departments.<br>
i. Develop and implement policies to streamline the claims resolution process, reducing the frequency and impact of claims.<br>
2. Customer Support &amp; Guidance Oversight:<br>
a. Monitor team performance to ensure that customer issues, concerns, and questions are resolved promptly and professionally.<br>
b. Act as an escalation point for complex customer issues that require higher-level intervention or strategic problem-solving.<br>
c. Ensure that the team is offering expert financial guidance and consistent communication to clients throughout their participation in the program.<br>
<br>
3. Strategic Account Management:<br>
a. Ensure the team is addressing high-value clients and at-risk cases with the appropriate attention and action plans.<br>
b. Develop and implement strategies for customer retention, minimizing churn, and maximizing the likelihood of successful program completion.<br>
c. Collaborate on improving customer satisfaction and service offerings by identifying opportunities for cross-functional initiatives and improvements.<br>
d. Lead process optimization initiatives across Customer Service &amp; Sale functions to improve operational efficiency and customer experience.<br>
e. Drive automation, AI and technology adoption within the order management and claims processes to enhance scalability, reduce manual errors, streamline workflows and improve client outcomes.<br>
f. Design and execute change management strategies to ensure smooth transitions during transformations.<br>
g. Engage with global teams and clients to foster collaboration, trust, and buy-in for transformation initiatives.<br>
 Reporting &amp; Performance Metrics:<br>
<br>
a. Provide regular reports and dashboards on team performance, customer satisfaction, and program outcomes to senior leadership.<br>
b. Analyze key customer success metrics to assess the health of the customer base, identify potential risks, and ensure the achievement of business goals.<br>
<br>
5. Customer-Centric Approach:<br>
<br>
a. Passionate about helping clients succeed and committed to delivering exceptional customer service.<br>
b. Empathetic, patient, and understanding when dealing with clients facing financial challenges.<br>
c. Build and maintain relationships with internal teams and external clients, fostering open and transparent communication.<br>
d. Regularly provide updates to leadership and clients on performance, challenges, and opportunities.<br>
e. Act as a trusted advisor to senior management, providing insights and recommendations on improving customer satisfaction and operational performance.<br>
<br>
7. Key Competencies:<br>
<br>
a. Global Mindset: Ability to understand and adapt to cultural nuances and global business practices.<br>
b. Customer-Centric Approach: Prioritize client satisfaction and proactively address their needs.<br>
c. Transformational Leadership: Drive innovation and navigate complexity to achieve organizational goals.<br>
d. Resilience: Thrive in a dynamic environment with competing priorities.</div></div><div></div><div><div><br>
</div></div><br>
<div><div><b>
Knowledge and Skills</b></div></div><br>
<div></div><div><div><b>
Behavior</b></div><div> Make decisions aligned to Bunge&rsquo;s global strategy, business needs and financial goals and explore new perspectives by driving innovation.<br>
Cultivate strong relationships and networks, effectively influence others, and develop talent to excel in their current and future roles.<br>
Develop data driven strategies aligned with Bunge&rsquo;s priorities, energize others to action through clear and compelling communication.</div></div><br>
<div><div>
</div></div><br>
<div></div><div><div><b>
Technical</b></div><li>Ability to partner with other BBS Team Managers to optimize processes across the SSC</li></div><br>
<div><div>
</div><li>In depth knowledge of end-to-end OTC process</li></div><br>
<div><div>
</div><li>Strong knowledge SAP environment.</li></div><br>
<div><div>
</div><li>Process Transition &amp; Transformation</li></div><br>
<div><div>
</div><div> Reporting &amp; Analytics (Advance Excel, SharePoint, PowerBI or Tableau knowledge will be an added advantage)</div></div><br>
<div><div><b>
Education &amp; Experience</b></div><div><li>Bachelor&rsquo;s degree in business administration, Supply Chain Management, or a related field (MBA or equivalent preferred).</li><br>
<li>12+ years of experience in Customer Service &amp; Sales Support operations, shared services, or BPO environments, with at least 5 years in a senior leadership role.</li><br>
<li>Proven experience leading large teams and managing cross-functional initiatives in a fast-paced, dynamic environment.</li><br>
<li>Expertise in driving organizational transformation, change management, and stakeholder engagement.</li><br>
<li>Strong understanding of supply chain, logistics, and customer service operations.</li><br>
<li>Familiarity with technologies (e.g., SAP., BI Tools, SharePoint and SaleForce etc.) and automation tools is highly desirable.
</li><br>
<li>Experience working in a similar Shared Services Centre setup a distinct advantage</li><br>
<li>Strong Customer Service &amp; Sales Support Domain expertise (end to end OTC function).</li><br>
<li>Six Sigma or GB/Black Belt, Project Management and People management skills.</li></div></div></div></div><div></div><p><br>
Bunge (NYSE: BG) is a world leader in sourcing, processing and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge&rsquo;s expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe. The company is headquartered in St. Louis, Missouri and has 25,000 employees worldwide who stand behind more than 350 port terminals, oilseed processing plants, grain facilities, and food and ingredient production and packaging facilities around the world.</p><p>
Bunge is an Equal Opportunity Employer. Veterans/Disabled</p></div>

Manager - Customer Service & Settlements

<div><p>Location : Kandla</p><p>
City : Kandla</p><p>
State : Gujar&#257;t (IN-GJ)</p><p>
Country : India (IN)</p><p>
Requisition Number : 41104</p><p><b>
Business Title:</b> Senior Officer - Maintenance<br>
<b>Country/Region:</b> India<br>
<b>Reporting to: </b>Assistant Manager - Maintenance<br>
</p><p><b>Role Purpose Statement: </b>To carry out planned or unplanned maintenance activity and repair activity on various Maintenance systems of the plant.<br>
<br>
<b>Main Accountabilities:</b><br>
Checking the routine shift work to be done &amp; complete any work pending related to maintenance.<br>
Carry out Routine / Break down / Preventive Maintenance of all plant related Machines &amp; equipment.<br>
Physically inspections of pumps, valves, rotary equipment etc.to ensure proper functioning of the plant and utilities.<br>
Attending any kinds of trouble shooting or leakage problems in the plant, problem solving or providing alternate solution for restarting the plant quickly in case of any breakdown.<br>
Ensuring proper implementation of SOP during Maintenance.<br>
Ensuring strict implementation of safety.<br>
To understand global SHE requirement and follow the global guidelines.<br>
To guide/train the people and ensure implementation of SHE system.<br>
To provide active support to SHE Management system implementation for critical items work permit.<br>
System, accident /incident reporting, safety training etc. Provide support to organization to meet SHE target.<br>
Proper take over &amp; handover of charge during starting and ending of the shift. Maintaining Log look<br>
<br>
<b>Knowledge and Skills:</b><br>
<b>Behavior</b><br>
<br>
<b>Technical:</b><br>
Pumps, Valves, Machines, Rotary equipment&rsquo;s, Motors, Grinding M/c., Drilling M/c., Welding M/c., Cutting M/c., Lath M/c., Hydraulic Press, Alfa Level Separator Tools, proper use of all other tools &amp; tackles required for maintenance etc<br>
<br>
<b>Education &amp; Experience:</b><br>
ITI (Fitter/MMCP/Turner)<br>
3-4 Years of Experience</p><p><br>
Bunge (NYSE: BG) is a world leader in sourcing, processing and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge&rsquo;s expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe. The company is headquartered in St. Louis, Missouri and has 25,000 employees worldwide who stand behind more than 350 port terminals, oilseed processing plants, grain facilities, and food and ingredient production and packaging facilities around the world.</p><p>
Bunge is an Equal Opportunity Employer. Veterans/Disabled</p></div>

Senior Officer - Maintenance

<div></div><div><div><div><div><div><b>Job Description</b></div></div><br>
<div><div><b>
Business Title</b></div><div> Team Lead &ndash;Trade Contract</div></div><br>
<div><div><b>
Global Function</b></div><div> Business Services</div></div><br>
<div><div><b>
Global Department</b></div><div> Global Trade Execution</div></div><br>
<div><div><b>
Reporting to</b></div><div> Team Lead-Trade Contract</div></div><br>
<div><div><b>
Role Purpose Statement</b></div><div> Will be responsible for full operational control and end-to-end contract entry and issuance activities. He is responsible for People management encompassing the end-to-end processes of talent acquisition, talent optimization, and talent retention while providing continued support for the business and guidance for the employees of an organization . Able to champion the work load distribution to efficiently deliver the Global KPI&rsquo;s of Trade Contract. This role requires end to end visibility of Commodity value chains to holistically define/change the operation model as and when required. bit early</div></div><div></div><div><div><b><br>
</b></div></div><br>
<div><div><b>
Main Accountabilities</b></div><div><li>Support and share insight on the Budget planning.</li><br>
<li>Monitor Daily contract entry and issuance meet Global KPIs, across all value chains on a daily basis.</li><br>
<li>Ensure global projects like CLM, DocuSign and SENDA are successfully managed, rolled out and implemented in the team.</li><br>
<li>Ability to impart domain knowledge to the team to build a pool of subject matter experts (SMEs).</li><br>
<li>Handle and resolve critical issues and propose solutions.</li><br>
<li>Provide support in process transitions and work on process stabilization, have well defined control process, SOPs and KPIs.</li><br>
<li>Lead and provide guidance to the team to effectively communicate and handle all day-to-day operational related activities with various stakeholders.</li><br>
<li>Handle succession planning, identify training needs and work on resource development to build a self-reliant and efficient team.</li><br>
<li>Liaison with legal and compliance on critical issues that require special attention/exceptions and ensure timely resolution.</li><br>
<li>Accountable for tracking performance and driving best in class KPIs.</li><br>
<li>Review of third party issued contracts to ensure Bunge risk is well covered.</li><br>
<li>Ensure document retention in accordance with Company&rsquo;s policies and procedure requirements.</li><br>
<li>Perform Month End Checks for Team and ensure accounting queries are resolved within the agreed deadline</li><br>
<li>Work in coherence to achieve self and team goals.</li><br>
<br>
Additional responsibilities:<br>
<br>
<li>Preparing monthly reports and scorecards.</li><br>
<li>Manage work allocation and leaves plan of the team.</li><br>
&bull; Ensure Control mechanism, compliance checks are always in place. &bull; Ensuring SOX and other statutory requirements are met and clean audit reports.<br>
<li>Ensuring close coordination with team to have smooth closure of month end activities.</li><br>
<li>Identify and propose ways of process improvement as per Industry leading practices.</li><br>
<li>Help in designing of the Contract Lifecycle Management (CLM) tool as per Organization requirement.</li><br>
<li>Manage change in CLM and ensure new changes are implemented.</li><br>
<li>Lead User Accessibility Testing (UAT).</li><br>
<li>Handle exceptions generated, perform root cause analysis to resolve current issues and act proactively to avert potential issues in future</li><br>
<li>Provide guidance and support to the team, knowledge sharing and best practices for talent optimization and retention.</li></div></div><div></div><div><div><br>
</div></div><br>
<div><div><b>
Knowledge and Skills</b></div></div><br>
<div></div><div><div><b>
Behavior</b></div><div> Improve Bunge's outcomes by making data-driven decisions, keeping the customer at the forefront of all they do, and proactively gaining insight into the global strategy.<br>
Collaborate, effectively communicate with others and take initiative to continually develop themselves.<br>
Pursue opportunities to solve problems and take action while maintaining the ability to manage work, even in times of challenge or change.</div></div><br>
<div><div>
</div></div><br>
<div></div><div><div><b>
Technical</b></div><div><li>Relevant experience in handling entry and issuance of commodity contracts for bulk and container shipments of Agri-commodities, with good knowledge of GAFTA, FOSFA contracts&rsquo; rules.</li><br>
<li>Good knowledge of concepts and procedures related to contract life cycle of commodity contracts and execution, related terms &amp; guidelines, including expertise in Incoterms, logistics and shipping documents.</li><br>
<li>Ability to work independently, efficiently and deliver high quality output under time pressure</li><br>
<li>Experience in managing people and processes through a sustained period of change</li><br>
<li>Strong written &amp; oral communications skills in English. Knowledge of any other foreign languages will be an added advantage</li><br>
<li>Computer proficient and competency in Microsoft Office (Word, PowerPoint, Excel, Outlook).</li><br>
<li>Experience in working with SAP system.</li></div></div><div></div><div><div><br>
</div></div><br>
<div><div><b>
Education &amp; Experience</b></div><div><li>5-7 years of work experience in a similar role or with International Commodity company.</li><br>
<li>Minimum Education Qualification &ndash; Graduation, Post-graduation or MBA in International Business would be an advantage.</li><br>
<li>Relevant experience in handling commodity contracts with good knowledge of GAFTA, FOSFA contract rules is desirable.</li></div></div></div></div><div></div><p><br>
Bunge (NYSE: BG) is a world leader in sourcing, processing and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge&rsquo;s expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe. The company is headquartered in St. Louis, Missouri and has 25,000 employees worldwide who stand behind more than 350 port terminals, oilseed processing plants, grain facilities, and food and ingredient production and packaging facilities around the world.</p><p></p><p><br>
Bunge is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, transgender status, national origin, citizenship, age, disability or military or veteran status, or any other legally protected status. Bunge is an Equal Opportunity Employer. Minorities/Women/Veterans/Disabled</p></div>

Team Lead- Trade Contracts

<div><p>Location : Mohali</p><p>
City : Mohali</p><p>
State : Punjab (IN-PB)</p><p>
Country : India (IN)</p><p>
Requisition Number : 39429</p><div><div>
</div><div></div><div><div><div><b>Job Description</b></div></div><br>
<div><div><b>
Business Title</b></div><div> Manager- OTC</div></div><br>
<div><div><b>
Global Job Title</b></div><div> Mgr I Customer Services</div></div><br>
<div><div><b>
Global Function</b></div><div> Business Services</div></div><br>
<div><div><b>
Global Department</b></div><div> Customer Services (DEP_BBS2)</div></div><br>
<div><div><b>
Organizational Level</b></div><div> 7</div></div><br>
<div><div><b>
Reporting to</b></div><div> SR. MANAGER/AGM - Customer Service &amp; Sales Support</div></div><br>
<div><div><b>
Size of team reporting in and type</b></div><div> 7 to 10</div></div><div></div><div><div><b><br>
</b></div></div><br>
<div><div><b>
Role Purpose Statement</b></div><div> Position will be responsible for service delivery management and transformation of Customer Service &amp; Sales Support function from BBS MOH; individual will be leading a team engaged in service delivery of Customer Service &amp; Sales Support, Controls adherence and period end closing &amp; reporting for different regions within BEMEA/BAS/BNA.<br>
Identify improvement / automation opportunities within existing process and drive improvement initiatives towards digitalization of Customer Service &amp; Sales Support function.<br>
An ideal candidate is a proactive, deadline driven task manager with an eye for process improvement. You are motivated by making an impact on your workplace and thrive on recognizing a challenge, implementing a solution, monitoring success and continuously thinking outside the box to optimize new or existing processes.<br>
Passionate about helping clients succeed and committed to delivering exceptional customer service.<br>
Empathetic, patient, and understanding when dealing with clients facing financial challenges.</div></div><div></div><div><div><b><br>
</b></div></div><br>
<div><div><b>
Main Accountabilities</b></div><div> . Operational Leadership and Team Management:<br>
a. Oversee the end-to-end Customer Service &amp; sales order process, ensuring accurate, timely, and efficient order entry, processing, and fulfilment.<br>
b. Collaborate with the sales, logistics, and finance teams to ensure alignment on order priorities, timelines, and product availability.<br>
c. Monitor order volumes, identify bottlenecks, and implement corrective actions to improve order cycle times.<br>
d. Develop and enforce standard operating procedures (SOPs) for the Customer Service &amp; Sale management process.<br>
e. Ensure service delivery excellence across global teams, meeting or exceeding client KPIs and SLAs.<br>
f. Manage budgets and optimize resource allocation for efficiency and cost-effectiveness.<br>
g. Own the strategy for managing customer claims, ensuring quick resolution and maintaining high customer satisfaction levels.<br>
h. Lead cross-functional teams to address claims issues that may require investigation or coordination with multiple departments.<br>
i. Develop and implement policies to streamline the claims resolution process, reducing the frequency and impact of claims.<br>
2. Customer Support &amp; Guidance Oversight:<br>
a. Monitor team performance to ensure that customer issues, concerns, and questions are resolved promptly and professionally.<br>
b. Act as an escalation point for complex customer issues that require higher-level intervention or strategic problem-solving.<br>
c. Ensure that the team is offering expert financial guidance and consistent communication to clients throughout their participation in the program.<br>
<br>
3. Strategic Account Management:<br>
a. Ensure the team is addressing high-value clients and at-risk cases with the appropriate attention and action plans.<br>
b. Develop and implement strategies for customer retention, minimizing churn, and maximizing the likelihood of successful program completion.<br>
c. Collaborate on improving customer satisfaction and service offerings by identifying opportunities for cross-functional initiatives and improvements.<br>
d. Lead process optimization initiatives across Customer Service &amp; Sale functions to improve operational efficiency and customer experience.<br>
e. Drive automation, AI and technology adoption within the order management and claims processes to enhance scalability, reduce manual errors, streamline workflows and improve client outcomes.<br>
f. Design and execute change management strategies to ensure smooth transitions during transformations.<br>
g. Engage with global teams and clients to foster collaboration, trust, and buy-in for transformation initiatives.<br>
 Reporting &amp; Performance Metrics:<br>
<br>
a. Provide regular reports and dashboards on team performance, customer satisfaction, and program outcomes to senior leadership.<br>
b. Analyze key customer success metrics to assess the health of the customer base, identify potential risks, and ensure the achievement of business goals.<br>
<br>
5. Customer-Centric Approach:<br>
<br>
a. Passionate about helping clients succeed and committed to delivering exceptional customer service.<br>
b. Empathetic, patient, and understanding when dealing with clients facing financial challenges.<br>
c. Build and maintain relationships with internal teams and external clients, fostering open and transparent communication.<br>
d. Regularly provide updates to leadership and clients on performance, challenges, and opportunities.<br>
e. Act as a trusted advisor to senior management, providing insights and recommendations on improving customer satisfaction and operational performance.<br>
<br>
7. Key Competencies:<br>
<br>
a. Global Mindset: Ability to understand and adapt to cultural nuances and global business practices.<br>
b. Customer-Centric Approach: Prioritize client satisfaction and proactively address their needs.<br>
c. Transformational Leadership: Drive innovation and navigate complexity to achieve organizational goals.<br>
d. Resilience: Thrive in a dynamic environment with competing priorities.</div></div><div></div><div><div><br>
</div></div><br>
<div><div><b>
Knowledge and Skills</b></div></div><br>
<div></div><div><div><b>
Behavior</b></div><div> Make decisions aligned to Bunge&rsquo;s global strategy, business needs and financial goals and explore new perspectives by driving innovation.<br>
Cultivate strong relationships and networks, effectively influence others, and develop talent to excel in their current and future roles.<br>
Develop data driven strategies aligned with Bunge&rsquo;s priorities, energize others to action through clear and compelling communication.</div></div><br>
<div><div>
</div></div><br>
<div></div><div><div><b>
Technical</b></div><li>Ability to partner with other BBS Team Managers to optimize processes across the SSC</li></div><br>
<div><div>
</div><li>In depth knowledge of end-to-end OTC process</li></div><br>
<div><div>
</div><li>Strong knowledge SAP environment.</li></div><br>
<div><div>
</div><li>Process Transition &amp; Transformation</li></div><br>
<div><div>
</div><div> Reporting &amp; Analytics (Advance Excel, SharePoint, PowerBI or Tableau knowledge will be an added advantage)</div></div><br>
<div><div><b>
Education &amp; Experience</b></div><div><li>Bachelor&rsquo;s degree in business administration, Supply Chain Management, or a related field (MBA or equivalent preferred).</li><br>
<li>12+ years of experience in Customer Service &amp; Sales Support operations, shared services, or BPO environments, with at least 5 years in a senior leadership role.</li><br>
<li>Proven experience leading large teams and managing cross-functional initiatives in a fast-paced, dynamic environment.</li><br>
<li>Expertise in driving organizational transformation, change management, and stakeholder engagement.</li><br>
<li>Strong understanding of supply chain, logistics, and customer service operations.</li><br>
<li>Familiarity with technologies (e.g., SAP., BI Tools, SharePoint and SaleForce etc.) and automation tools is highly desirable.</li><br>
<li>Experience working in a similar Shared Services Centre setup a distinct advantage</li><br>
<li>Strong Customer Service &amp; Sales Support Domain expertise (end to end OTC function).</li><br>
<li>Six Sigma or GB/Black Belt, Project Management and People management skills.</li></div></div></div></div><div></div><p><br>
Bunge (NYSE: BG) is a world leader in sourcing, processing and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge&rsquo;s expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe. The company is headquartered in St. Louis, Missouri and has 25,000 employees worldwide who stand behind more than 350 port terminals, oilseed processing plants, grain facilities, and food and ingredient production and packaging facilities around the world.</p><p></p><p><br>
Bunge is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, transgender status, national origin, citizenship, age, disability or military or veteran status, or any other legally protected status. Bunge is an Equal Opportunity Employer. Minorities/Women/Veterans/Disabled</p></div>

Manager- Sales Operations (OTC)

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