Qureos Mentor

bunq

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 Our users trust bunq to keep their money safe. That means spotting, reporting, and preventing bad actors before they can do harm. Your challenge in this mission is to strengthen our reporting operations, and ensure that we meet local laws and regulations &mdash; helping us keep Making Life Easy for our users 🚀
 
 
 Up for it? Kick off your application by taking our assessment and find out if bunq is your perfect match!
 
 
 
 Take ownership
 
 
 
 Your mission is to protect our users by making sure suspicious activity is flagged and reported in line with legal and regulatory requirements 🔎 As our Reporting Agent in User Quality, you will:
 
 
 <ul>
 <li>
 Ensure compliance by reporting suspicious activity to the appropriate FIUs and implementing country-specific financial crime reporting requirements.
 </li>
 <li>
 Establish clear procedures and continuously improve reporting processes through gap analysis and automation to enhance scalability, accuracy, and regulatory alignment.
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 <li>
 Monitor reporting performance using analytics tools like Retool, Looker, and GSheets, while managing all open CAP items within required deadlines.
 </li>
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 Familiar with AML, EDD, and financial crime reporting requirements &mdash; through work or studies 📕
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 Skilled in investigation, problem solving, and critical thinking, with a strong sense of ethics in line with responsible banking
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 Data-driven and detail-oriented, with experience using reporting or analytics tools 👩🏻&zwj;💻
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 A solution-based thinker who keeps the user&rsquo;s trust front and center 🌱
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 An effective and quick communicator in English 💬
 
 
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 </ul>
 
 Your space to perform:
 
 
 
 🤟 Join forces with great colleagues across the globe to truly make life easy for our users banking
 
 
 🌟 Make lasting impact by working on complex &amp; exciting challenges
 
 
 👩&zwj;💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly
 
 
 🧳 Digital Nomad program: 1 week/quarter after 1 year, 3 weeks/quarter after 2 years
 
 
 ✈️ Carousel program: work from other bunq offices based on your performance and tenure
 
 
 📚 Accelerate your career growth with bunq Academy and &euro;1500 annual learning budget
 
 
 🚴&zwj; A MultiSport gym card for your health and wellbeing (in Bulgaria and Turkey)
 
 
 🚴 A massive discount with Urban Sports Club for your wellbeing (in Netherlands)
 
 
 🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
 
 
 🍪 Lunch and snacks at the office
 
 
 ⚕️ Private health insurance, just in case (in Bulgaria and Turkey)
 
 
 💰 An optional pension plan with monthly contribution from bunq (in Netherlands)
 
 
 💸 Monthly contribution to your phone and internet bills
 
 
 🍻 Friday drinks and other celebrations - bunq style
 
 
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Reporting Agent

<div>
 As a Legal Account Restriction Guide, your mission is to handle legal account restrictions with accuracy, speed, and empathy, so our users feel safe, informed, and supported &mdash; even when things get complicated.
 
 
 
 Why this matters:
 
 
 
 At bunq, our mission is to Make Life Easy &mdash; for our users, our teams, and the world around us.
 
 
 When users face legal restrictions on their account, they need to know their money is safe, their rights are protected, and their case is being handled with care. You&rsquo;ll be the one to make that happen &mdash; ensuring legal compliance without leaving users in the dark.
 
 
 As a Legal Account Restriction Guide, you&rsquo;ll be the calm in the storm, making sure users understand what&rsquo;s happening, what&rsquo;s next, and what we&rsquo;re doing to help.
 
 
 Take ownership:
 
 
 As a Legal Account Restriction Guide, you&rsquo;ll take charge of key responsibilities that directly impact our users&rsquo; trust, bunq&rsquo;s legal compliance, and the speed of our operations.
 
 
 
 Your key responsibilities:
 
 
 
 <ul>
 <li>
 Handle legal account restrictions such as bankruptcies, garnishments, and court orders with full legal accuracy.
 </li>
 <li>
 Communicate clearly with users, explaining restrictions, timelines, and next steps in a way they understand and trust.
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 Use AI and automation tools to process cases efficiently and accurately.
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 Spot and fix process gaps, constantly improving how we handle legal cases without adding friction.
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 Collaborate across teams, keeping legal, compliance, and operations aligned on each case.
 
 
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 </ul>
 
 What you&rsquo;ll work on right away:
 
 
 
 &rarr;
 
 Manage incoming legal orders
 
 , apply restrictions accurately, and track them through resolution.
 
 
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 Support users during restrictions
 
 , sending clear, timely updates.
 
 
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 Lift or adjust restrictions
 
 as soon as legal conditions allow, ensuring user access is restored fast.
 
 
 &rarr;
 
 Keep a clean audit trail
 
 , documenting actions and decisions for transparency and compliance.
 
 
 &rarr;
 
 Improve processes using data
 
 , helping bunq move faster while staying 100% compliant.
 
 
 
 Do you have what it takes?
 
 
 
 <ul>
 <li>
 Analytical problem-solver &rarr; You find root causes and fix them with scalable solutions.
 </li>
 <li>
 AI-first mindset &rarr; You use tech to simplify, streamline, and improve every step of the process.
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 Data-driven &rarr; You rely on insights, not assumptions, to make decisions and improve performance.
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 Process optimizer &rarr; You spot inefficiencies and improve them without sacrificing compliance.
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 User-first approach &rarr; You always think about our users and how we can make life easier during tough times.
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 Great collaborator &rarr; You work closely with legal, compliance, and ops to get things done smoothly.
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 Detail-focused and resilient &rarr; You&rsquo;re calm under pressure and never miss a critical step.
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 Legal expert &rarr; You know the ins and outs of account freezes, garnishments, and legal user rights.
 
 
 </li>
 </ul>
 
 Checking If We&rsquo;re a Match
 
 
 
 Finding the right fit is a two-way street. At bunq, we offer a wealth of opportunities and perks, but we also expect commitment and excellence in return. Our "Get Shit Done" culture isn&rsquo;t for everyone, and that&rsquo;s okay.
 
 
 Before you apply, start with some self-reflection by visiting the Our Culture, Your Mission, and Our Story pages. See if you resonate with what we&rsquo;re all about. We want you to genuinely thrive and find joy in your work at bunq.
 
 
 
 Your space to perform
 
 
 
 We give you the space and the tools you need to succeed 💪🏼
 
 
 🤟 Great, international colleagues who share your mindset
 
 
 👩&zwj;💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
 
 
 🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
 
 
 🚀 We reward tenure with a dedicated travel budget: &euro;1.5k after 2 years and &euro;3k after 4 years to visit another core office
 
 
 ﻿📚 We support growth with bunq Academy and &euro;1500 annual learning budget
 
 
 ﻿🚴&zwj;&female;️ A Multisport gym card for your health and wellbeing
 
 
 🚌﻿ Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
 
 
 ﻿💻 A MacBook so you can Get Shit Done with us
 
 
 🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
 
 
 ⚕️ Private health insurance, just in case
 
 
 🍻 Friday drinks and other celebrations - bunq style﻿
 
 
 All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace.
 
 
</div>

Compliance Agent (Legal Account Restriction)

<div>
 We&rsquo;re all about giving our users a smooth, worry-free banking experience while keeping their money safe from fraudsters 🛡️ As a Fraud Ops Analyst, you&rsquo;ll be the go-to person for spotting any suspicious activity, protecting users at every stage, and making sure we stay compliant with all the rules.
 
 
 You&rsquo;ll handle everything related to fraud cases, take charge of tricky situations, and come up with smart ideas to make our processes even better for a safer and smoother banking experience.
 
 
 
 Take Ownership
 
 
 
 <ul>
 <li>
 Become a detective in fraud prevention, using your in-depth investigation and problem-solving skills to protect our users from suspicious activity 🕵️&zwj;&male;️
 </li>
 <li>
 Keep an eye out for potential risks, using your knowledge of fraud monitoring and prevention to stay one step ahead
 </li>
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 Bring empathy and effective communication into every interaction to provide the best support possible
 </li>
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 You have knowledge of fraud monitoring and prevention
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 You speak English fluently and have strong communication skills, while showing empathy
 </li>
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 You're a problem solving enthusiast, and can prioritize your work when needed
 </li>
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 You thrill at leading thorough investigations, using your attention to detail for efficient resolution
 </li>
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 You already have a advantage if you're familiar with the financial/banking sector, and if terms like KYC, KYB, payment and compliance operations ring a bell
 </li>
 <li>
 Your expertise in KYC and PayOps, as these will be strong advantages when tackling fraud cases and improving our processes will be a plus.
 
 
 </li>
 </ul>
 
 Your space to perform
 
 
 
 We give you the space and the tools you need to succeed 💪🏼
 
 
 🤟 Great, international colleagues who share your mindset
 
 
 👩&zwj;💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
 
 
 🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
 
 
 🚀 We reward tenure with a dedicated travel budget: &euro;1.5k after 2 years and &euro;3k after 4 years to visit another core office
 
 
 ﻿📚 We support growth with bunq Academy and &euro;1500 annual learning budget
 
 
 ﻿🚴&zwj;&female;️ A Multisport gym card for your health and wellbeing
 
 
 🚌﻿ Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
 
 
 ﻿💻 A MacBook so you can Get Shit Done with us
 
 
 🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
 
 
 ⚕️ Private health insurance, just in case
 
 
 🍻 Friday drinks and other celebrations - bunq style﻿
 
 
 All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace.
 
 
</div>

Fraud Ops Analyst

<div>
 Our users&rsquo; trust is our most valuable asset. We&rsquo;re looking for a sharp User Review Agent to protect our users through Enhanced Due Diligence (EDD). You&rsquo;ll help defend against financial crime, ensure we stay compliant in a fast-moving regulatory landscape, and keep bunq ready for scrutiny from regulators like the DNB (Dutch National Bank) 🏦
 
 
 Ready to take on the challenge? Kick off your application by taking our assessment!
 
 
 
 Take Ownership
 
 
 
 Your mission is to keep our users compliant to bunq's policies and the law, while investigating any potential deviations 🔎 As our User Review Agent, you will:
 
 
 <ul>
 <li>
 Be our first line of defense, conducting reviews of user accounts and transactions to spot anything that looks out of place.
 </li>
 <li>
 Keep an eye on account activity, helping us protect our users from suspicious behavior.
 </li>
 <li>
 Play a vital role in helping bunq stay compliant with policies and regulations.
 </li>
 <li>
 Build trust by making our compliance process feel simple and straightforward.
 </li>
 <li>
 You bring some initial experience with financial investigations and are motivated to develop in EDD, KYC &amp; KYB.
 </li>
 <li>
 You&rsquo;re aware of EDD&rsquo;s role in preventing financial crime and want to be part of that mission.
 </li>
 <li>
 You&rsquo;re comfortable handling both personal and business accounts to ensure they meet our due-diligence standards.
 </li>
 <li>
 You&rsquo;re fluent in English, ready to connect and collaborate with an international team
 </li>
 <li>
 You care about giving our users a smooth, positive experience.
 
 
 </li>
 </ul>
 Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.
 
 
 
 Your space to perform
 
 
 
 We give you the space and the tools you need to succeed 💪🏼
 
 
 🤟 Great, international colleagues who share your mindset
 
 
 👩&zwj;💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
 
 
 📚 We support growth with bunq Academy and &euro;1500 annual learning budget
 
 
 🚴&zwj;&female;️ A Multisport gym card for your health and wellbeing (in Turkey)
 
 
 🇧🇬 Flex Benefits: &euro;70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle.
 
 
 🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳) (In Turkey)
 
 
 🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
 
 
 🚀 We reward tenure with a dedicated travel budget: &euro;1.5k after 2 years and &euro;3k after 4 years to visit another core office.
 
 
 💻 A MacBook so you can Get Shit Done with us
 
 
 🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
 
 
 ⚕️ Private health insurance, just in case
 
 
 💸 Monthly contribution to your phone and internet bills (in Turkey)
 
 
 🍻 Friday drinks and other celebrations - bunq style
 
 
 All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace.
 
 
</div>

User Review Agent

Join bunq and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

bunq

ABOUT_COMPANY

Reporting Agent

Compliance Agent (Legal Account Restriction)

Fraud Ops Analyst

User Review Agent