Qureos Mentor

bunq

<div>
 We promise our users a hassle free banking experience; In case they experience an urgent issue with their bunq account, they need reassurance with a quick &amp; straightforward resolution and be sure bunq always has their back when it counts most 🌈 As a SOS Hotline Support Guide, your mission is to provide our users with the empathetic and efficient assistance they need when they reach out to our SOS Hotline, resolving their issues in no time 🚀
 
 
 
 Take ownership
 
 
 
 Make Life Easy for our users by making data-driven decisions with a user-centric approach 🤝
 
 
 <ul>
 <li>
 Serve as the first point of contact for any user calling our SOS Hotline
 </li>
 <li>
 Deliver a top notch customer experience by understanding our user's needs and issue, to provide them with a resolution in the most empathetic way
 </li>
 <li>
 Stay up to date with our processes and master them to help our users as efficiently as you can
 </li>
 <li>
 Collaborate with operational teams, contributing to constantly improve our user's satisfaction and quality of service
 </li>
 <li>
 Make use of our internal AI tools to streamline your work and focus on what truly matters
 </li>
 <li>
 You speak English on a near-native or professional level
 </li>
 <li>
 You're familiar with urgent support roles and know how to deliver high-empathy service
 </li>
 <li>
 You have strong and prompt problem solving skills
 </li>
 <li>
 You excel at time management, especially for handling urgent cases
 </li>
 <li>
 Bonus points if you're familiar with call centre roles
 </li>
 <li>
 You're available to cover morning, evening or night shifts during weekdays and weekends
 </li>
 <li>
 You have a curiosity for AI and are eager to develop your tech abilities
 
 
 </li>
 </ul>
 
 Your space to perform
 
 
 
 ＄ A competitive base gross monthly salary of &euro;1,669
 
 
 🤟 Great, international colleagues who share your mindset
 
 
 👩&zwj;💻 Working hybrid (office presence is only requested Monday to Friday on day shifts) &amp; earn Digital Nomad perks over time
 
 
 🎯 Bonus potential based on the impact you make
 
 
 🌃 Remote evening and night shifts
 
 
 🧳 Digital Nomad program: work remotely 1 week per quarter after 1 year and 3 weeks per quarter after 2 years
 
 
 📚 We support growth with bunq Academy and &euro;1500 annual learning budget
 
 
 🚴&zwj;&female;️ A Multisport gym card for your health and wellbeing
 
 
 🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
 
 
 💻 A MacBook so you can Get Shit Done with us
 
 
 🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
 
 
 ⚕️ Private health insurance, just in case
 
 
 🍻 Friday drinks and other celebrations - bunq style
 
 
</div>

SOS Hotline Support Guide

<div>
 At bunq, we're not just building a banking app; we're reshaping how people around the world experience financial admin. As a Junior CRM Specialist you&rsquo;ll be instrumental in ensuring our users are always informed and feel empowered. You&rsquo;ll build seamless communication journeys that keep our users confident, secure, and always up-to-date with their bunq accounts.
 
 
 Up for this?
 
 
 Kick off your application by taking our assessment and find out if bunq is your perfect match! 🍭 Please note applications close on September 20th&mdash;scroll down to explore our hiring timeline and what comes next.
 
 
 
 Take ownership
 
 
 
 As our Junior CRM Specialist, you&rsquo;ll play a critical role in designing and implementing automated communication journeys to enhance our users' experience:
 
 
 <ul>
 <li>
 Designing and automating CRM journeys based on user actions, backend events, and account changes, ensuring users are proactively informed at every step.
 </li>
 <li>
 Designing engaging emails and notifications with compelling copywriting and visually appealing layouts that align with bunq&rsquo;s innovative brand.
 </li>
 <li>
 Analyzing and optimizing CRM performance by gathering and reporting engagement data to continuously improve messaging strategies.
 </li>
 <li>
 Collaborating across teams to ensure timely and accurate communication with our users.
 </li>
 <li>
 You have a basic understanding of copywriting and visual design to craft engaging, on-brand communication.
 </li>
 <li>
 You possess high autonomous problem-solving skills and thrive in a fast-paced, hands-on environment.
 </li>
 <li>
 You have a basic understanding of coding (e.g., HTML) to tweak and improve communication templates.
 </li>
 <li>
 You&rsquo;re comfortable analyzing data and translating insights into actionable improvements for CRM journeys.
 </li>
 <li>
 You&rsquo;re an excellent communicator and speak English fluently
 
 
 </li>
 </ul>
 
 Your space to perform
 
 
 
 We give you the space and the tools you need to succeed 💪🏼
 
 
 ＄A competitive gross monthly salary of lev3,385 in Sofia + 4% Easter and Christmas bonus in Sofia
 
 
 ﹩ A competitive gross monthly salary of &euro;1,770 in Istanbul
 
 
 🤟 Great, international colleagues who share your mindset
 
 
 👩&zwj;💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
 
 
 🧳 Digital Nomad program: work remotely 1 week per quarter after 1 year and 3 weeks per quarter after 2 years
 
 
 📚 We support growth with bunq Academy and &euro;1500 annual learning budget
 
 
 🚴&zwj;&female;️ A Multisport gym card for your health and wellbeing
 
 
 🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
 
 
 💻 A MacBook so you can Get Shit Done with us
 
 
 🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
 
 
 ⚕️ Private health insurance, just in case
 
 
 💸 Monthly contribution to your phone and internet bills
 
 
 🍻 Friday drinks and other celebrations - bunq style
 
 
 Note: Since we run some parts of our recruitment in groups, timelines may depend on all candidates completing the same step - this way, everyone gets a fair and equal chance. 🌈 In case you are not able to proceed within this timeline and we don&rsquo;t come to an agreement, there is an opportunity for joining the next group.
 
 
 Hiring Timeline and what to expect:
 
 
 <ul>
 <li>
 After applying, you&rsquo;ll go through 2 online assessments (one by one):
 </li>
 <li>
 bunq fit assessment (takes about 20 mins) - please finalize it within 5 days after receiving
 </li>
 <li>
 skills assessment (takes about 30-40 mins) - please finalize it within 5 days after the bunq fit assessment
 </li>
 <li>
 In case it&rsquo;s positive, we&rsquo;ll invite you to a recruiter call to understand better how you match bunq&rsquo;s values and culture.
 </li>
 <li>
 By 1st of October we&rsquo;ll start interviews with the team lead.
 </li>
 <li>
 The final step takes place from 12th to the 24th of October (you can read more about our Get Shit Done day here)
 
 
 </li>
 </ul>
</div>

Junior CRM Specialist

Join bunq and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

bunq

ABOUT_COMPANY

SOS Hotline Support Guide

Junior CRM Specialist