Qureos Mentor

BUNQ

<div><div><div><div><h2 class="jobSectionHeader"><b>Ready to get shit done?</b></h2></div><div><div>
At bunq, we make life easy. That means from the moment a user signs up, their journey should be smooth, fast, and hassle-free. When our automated systems need a human touch for verification, our users count on you and your team to be swift, precise, and deliver exceptional service from day one. You'll lead a team of User Verification (KYC) agents, ensuring we welcome our users instantly and securely, so they can start banking with us right away   </div><p></p><p><b><br>
Take ownership</b></p><p>
As our User Verification Team Lead, you will:</p><ul><li><div>
Manage User Verification backlogs efficiently, ensuring we always remain proactive and our users don't have to wait.</div></li><li><div>
Find gaps in our processes and propose fixes that boost our operational efficiency, making processes better for both our users and your team.</div></li><li><div>
Support and motivate your team of User Verification Agents to reach their KPIs and grow professionally, fostering a culture of excellence and continuous improvement   </div></li></ul><p><b>
You&rsquo;ll thrive in our environment if this sounds like you:</b></p><ul><li><div>
You have great empathy and high emotional intelligence, allowing you to understand our users' needs and frustrations.</div></li><li><div>
You're a structured thinker who can make decisions independently and confidently.</div></li><li><div>
You're tenacious and relentless, you don't stop until the job is done and our users are happy.</div></li><li><div>
You have a proactive mindset and are excited about integrating AI into daily tasks to make our processes even smarter   </div></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
This challenge is perfect for you if</b></h2></div><div><ul><li><div>
You're fluent in English.</div></li><li><div>
You have proven skills in leading a team of User Verification Agents.</div></li><li><div>
You have a good knowledge of performance management and coaching, and you love helping your team grow.</div></li><li><div>
You have a deep understanding of KYC, KYB, and EDD.</div></li><li><div>
You possess excellent communication skills and can inspire your team to achieve their best   </div></li></ul><p><i>
Curious to see how we make life easy? - try the </i><i>bunq app</i><i>, it only takes 5 minutes to sign up.</i></p><p></p><p><b><br>
Your space to perform</b></p><p>
We give you the space and the tools you need to succeed     </p><p>
   Great, international colleagues who share your mindset</p><p>
  &zwj;   Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.</p><div>
   We support growth with bunq Academy and &euro;1500 annual learning budget<br>
<ul><li>️ A Multisport gym card for your health and wellbeing (in Turkey)</li></ul></div><p>
     Flex Benefits: &euro;70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle.</p><p>
   Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices   ) (In Turkey)</p><p>
   Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration</p><p>
   We reward tenure with a dedicated travel budget: &euro;1.5k after 2 years and &euro;3k after 4 years to visit another core office.</p><p>
   A MacBook so you can Get Shit Done with us</p><div>
   Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options<br>
<ul><li>️ Private health insurance, just in case</li></ul></div><p>
   Monthly contribution to your phone and internet bills (in Turkey)</p><p>
   Friday drinks and other celebrations - bunq style</p><p></p><p><i><br>
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace.</i></p></div></div></div><p></p><div><div><div><div><div><div><br>
Hybrid</div></div></div><div></div><div><div><div><div><div>
Istanbul</div></div></div><div><div><div>
/</div></div><div><div>
Sofia</div></div></div></div></div><div></div><div><div><div>
Support &amp; Operations</div></div></div><div></div><div><div><div><div>
40</div></div><div><div>
hours per week</div></div></div></div></div></div></div></div><div></div>

User Verification Team Lead

<div><div><div><div><h2 class="jobSectionHeader"><b>Ready to get shit done?</b></h2></div><div><div>
As a Support Experience Guide, you're the human expert who steps in when our AI agent Finn needs a helping hand. You don't just fix problems; you make our users feel heard and build trust that lasts. Every interaction isn't just a closed ticket, it's a lesson that makes Finn smarter for next time. Finn is smart, but you're the genius behind the curtain   ✨</div><p></p><h4 class="jobSectionHeader"><b><br>
Take Ownership:</b></h4><ul><li><div>
Ensure our users feel supported, understood, and never left behind.</div></li><li><div>
Drive radical solutions for the underlying issues that push our users to reach out to support.</div></li><li><div>
Guide our AI in every interaction into becoming smarter.</div></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
This challenge is perfect for you if</b></h2></div><div><ul><li><div>
You&rsquo;re naturally curious and always looking to improve how things work.</div></li><li><div>
You stay calm when things get hectic, and bring a positive, solution-driven mindset.</div></li><li><div>
You&rsquo;re the kind of person others rely on, steady, thoughtful, and proactive.</div></li><li><div>
You are fully comfortable working in English.</div></li><li><div>
You're available to cover morning and evening shifts during weekdays and weekends (occasionally)</div></li></ul><p></p><p><b><br>
Your space to perform</b></p><p>
We give you the space and the tools you need to succeed     </p><p>
   Great, international colleagues who share your mindset</p><p>
  &zwj;   Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.</p><p>
   Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration</p><p>
   We reward tenure with a dedicated travel budget: &euro;1.5k after 2 years and &euro;3k after 4 years to visit another core office</p><p>
﻿   We support growth with bunq Academy and &euro;1500 annual learning budget</p><ul><li>️ A Multisport gym card for your health and wellbeing</li></ul><p>
  ﻿ Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices   )</p><p>
﻿   A MacBook so you can Get Shit Done with us</p><div>
   Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options<br>
<ul><li>️ Private health insurance, just in case</li></ul></div><p>
   Friday drinks and other celebrations - bunq style﻿</p><p></p><p><i><br>
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace.</i></p></div></div></div><p></p><div><div><div><div><div><div><br>
Hybrid</div></div></div><div></div><div><div><div><div><div>
Istanbul</div></div></div></div></div><div></div><div><div><div>
Support &amp; Operations</div></div></div><div></div><div><div><div><div>
32</div></div><div><div><ul><li></li></ul></div><div><div>
40</div></div></div><div><div>
hours per week</div></div></div></div></div></div></div></div><div></div>

Support Experience Guide

<div><p>At bunq, we're not just building a banking app; we're reshaping how people around the world experience financial freedom. As our Product Owner - Billing &amp; Savings, your mission is to build and maintain the engine of trust between bunq and its users: a billing system that is always transparent, and a savings platform that offers outstanding value.</p><p></p><p>
Up for this?</p><p>
Kick off your application by taking our assessment and find out if bunq is your perfect match!</p><p></p><p><b>
Take Ownership</b></p><p>
As our Product Owner - Billing &amp; Savings, you will manage the end-to-end lifecycle of our billing and savings products.</p><ul><li>
Implement all pricing and billing changes with accuracy, maintaining a bug-free system to ensure users are always charged exactly what they were promised.
</li><li>Drive our savings proposition by constantly monitoring market interest rates, proposing competitive changes, and flawlessly implementing them across all our savings products.
</li><li>Ensure both our billing and savings products are intuitive, transparent, and fully compliant with regulatory requirements across all markets.</li></ul><ul><li>
You have deep expertise in building and expanding complex financial products, particularly in billing, pricing, or savings.
</li><li>You have proven UX skills and a user-centric mindset, always starting from the user's perspective to create simple, intuitive experiences.
</li><li>You are familiar with the banking regulatory requirements across different markets.
</li><li>You are a skilled project manager, able to anticipate roadblocks, drive results, and deliver on time.</li><li>
You are fluent in English - able to communicate effectively in a global team, ensuring collaboration and clarity across all project stages.</li></ul><p></p><p><i>
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace</i></p><p></p><p><i>
Curious to see how we make life easy? - try the </i><i>bunq app</i><i>, it only takes 5 minutes to sign up.</i></p><p></p><p><b>
Your space to perform</b></p><p>
We give you the space and the tools you need to succeed</p><p>
 Great, international colleagues who share your mindset</p><p>
&zwj; Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.</p><p>
 We support growth with bunq Academy and &euro;1500 annual learning budget</p><div>
 A massive discount with Urban Sports Club for your wellbeing (in the Netherlands)<br>
<ul><li>️ A Multisport gym card for your health and wellbeing (in Turkey)</li></ul></div><p>
 Flex Benefits: &euro;70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle.</p><p>
 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices ) (In Turkey and Netherlands)</p><p>
 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration</p><p>
 We reward tenure with a dedicated travel budget: &euro;1.5k after 2 years and &euro;3k after 4 years to visit another core office.</p><p>
 A MacBook so you can Get Shit Done with us</p><p>
 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options</p><div>
 An optional pension plan with monthly contribution from bunq (in Netherlands)<br>
<ul><li>️ Private health insurance, just in case (in Turkey or Bulgaria)</li></ul></div><p>
 Monthly contribution to your phone and internet bills (in Turkey and Netherlands)</p><p>
 Friday drinks and other celebrations - bunq style</p></div>

Product Owner - Billing & Savings

<div><div><div><div><h2 class="jobSectionHeader"><b>Ready to get shit done?</b></h2></div><div><div>
At bunq, we're more than just a bank - we're on a mission to transform how people experience banking! As our <b>HR Operations Specialist</b>, you will be responsible for the flawless execution of bunq's core HR processes. You will own some of the crucial processes in the employee lifecycle, from onboarding and contract management to offboarding. Your focus will be on ensuring these critical processes are handled with precision and efficiency, identifying and fixing operational issues to provide a reliable and structured experience for all employees.</div><p><br>
Is this your kind of challenge? If so, we'd love to have you on board.</p><p><b><br>
Take ownership:</b></p><p>
As our <b>HR Operations Specialist</b>, you&rsquo;ll take ownership and make an impact by:</p><ul><li><div><b>
Ensure a Seamless Onboarding Experience</b>: Oversee and execute every aspect of onboarding, from laptops to system access, removing bottlenecks, and ensuring new hires hit the ground running while feeling welcomed and fully equipped for success from day one.</div></li><li><div><b>
Flawlessly Handle Critical Processes</b>: Deliver flawless execution of high-stakes and legally sensitive processes such as visas, pre-employment screenings, and contract renewals with 100% accuracy &mdash; enabling business continuity and ensuring security and confidence for every new team member.</div></li><li><div><b>
Enhance HR Efficiency</b>: Identify inefficiencies in existing processes and implement structural improvements to raise the bar on how we administer benefits, onboarding logistics, and more. Use your problem-solving skills to design employee-centric solutions that eliminate complexity and friction.</div></li><li><div><b>
Communicate Clearly and Empathetically</b>: Serve as a reliable point of contact, effectively communicating essential information to employees and candidates with clarity, empathy, and professionalism &mdash; ensuring every step is understood and every question thoughtfully answered.</div></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
This challenge is perfect for you if</b></h2></div><div><ul><li><div><b>
HR experience</b>: Particularly in operational roles where delivering accurate and time-sensitive results is paramount.</div></li><li><div><b>
Impeccable Attention to Detail</b>: You excel at managing high-stakes administrative processes with precision and safeguarding compliance in legally sensitive tasks.</div></li><li><div><b>
Structured Problem-Solving Skills</b>: You&rsquo;re skilled in identifying recurring challenges, analyzing root causes, and implementing practical, employee-centric solutions that improve processes structurally and long term.</div></li><li><div><b>
User-Centric Expertise</b>: Experience redesigning processes to make systems clearer, easier, and friction-free for employees, ensuring improved employee satisfaction and productivity.</div></li><li><div><b>
Clear and Compassionate Communication</b>: You're a natural at explaining complex information in simple terms, handling sensitive situations professionally while ensuring employees feel supported and understood   .</div></li><li><div><b>
Proactive Mindset</b>: You look for ways to not just maintain current HR operations but to elevate them. Efficiency, structure, and foresight guide your methodology.</div></li><li><div><b>
Flawless Execution of Logistics</b>: From onboarding tools and credentials to visa applications, your execution inspires trust and confidence by ensuring every detail is accounted for.</div><p></p><p><i><br>
Curious to see how we make life easy? - try the </i><i>bunq app</i><i>, it only takes 5 minutes to sign up.</i></p></li></ul><p><b>
Your space to perform</b></p><p>
We give you the space and the tools you need to succeed     </p><p>
   Great, international colleagues who share your mindset</p><p>
  &zwj;   Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.</p><p>
   Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration</p><p>
   We reward tenure with a dedicated travel budget: &euro;1.5k after 2 years and &euro;3k after 4 years to visit another core office</p><p>
﻿   We support growth with bunq Academy and &euro;1500 annual learning budget</p><ul><li>️ A Multisport gym card for your health and wellbeing</li></ul><p>
  ﻿ Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices   )</p><p>
﻿   A MacBook so you can Get Shit Done with us</p><div>
   Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options<br>
<ul><li>️ Private health insurance, just in case</li></ul></div><p>
   Friday drinks and other celebrations - bunq style﻿</p><p></p><p><i><br>
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace.</i></p></div></div></div><p></p><div><div><div><div><div><div><br>
Hybrid</div></div></div><div></div><div><div><div><div><div>
Istanbul</div></div></div></div></div><div></div><div><div><div>
People</div></div></div><div></div><div><div><div><div>
40</div></div><div><div>
hours per week</div></div></div></div></div></div></div></div><div></div>

HR Operations Specialist

<div><p>At bunq, we're not just building a banking app; we're reshaping how people around the world experience financial freedom. As our Automation and Retool Engineering Lead, you will be the force multiplier for our entire operation. Your mission is to empower our internal teams with world-class tooling and automation, enabling them to provide instant and effective help to our users and multiply their own productivity.<br>
<br>
As the Automation and Retool Engineering Lead, you will own the health, strategy, and velocity of our internal tooling and automation ecosystem.</p><ul><li>
Lead, mentor, and grow a high-performing team of Retool and automation engineers, fostering a culture of quality, speed, and continuous improvement.</li><li>
Own the technical roadmap and architectural vision for our internal tools stack (including Retool, n8n, and other low-code platforms), ensuring it remains scalable, secure, and bug-free.</li><li>
Constantly challenge the status quo by identifying operational bottlenecks and driving the development of new automations and tools that have a measurable impact on business efficiency and user satisfaction.</li></ul><ul><li>
Proven experience in people leadership, with a strong track record of hiring, mentoring, and developing engineering teams to achieve high performance.</li><li>
A solid technical foundation in frontend development, JavaScript, and/or low-code engineering, with hands-on experience using tools like Retool and n8n.</li><li>
Exceptional project management skills, with the ability to translate high-level business goals into a prioritized technical roadmap and hold your team accountable for delivery.</li><li>
A strategic mindset with the ability to assess complex technical ecosystems, identify risks, and make critical decisions about tooling and architecture.</li><li>
Excellent communication skills in English, with the ability to collaborate effectively with operational teams, product leaders, and other stakeholders to get it done.</li></ul><p><b><br>
Your space to perform</b></p><p>
We give you the space and the tools you need to succeed</p><p>
 Great, international colleagues who share your mindset.</p><p>
&zwj; Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.</p><p>
 We support growth with bunq Academy and &euro;1500 annual learning budget.</p><div>
 A massive discount with Urban Sports Club for your wellbeing (in the Netherlands).<br>
<ul><li>️ A Multisport gym card for your health and wellbeing (in Turkey).</li></ul></div><p>
 Flex Benefits: &euro;70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle.</p><p>
 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices ) (In Turkey and Netherlands).</p><p>
 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration.</p><p>
 We reward tenure with a dedicated travel budget: &euro;1.5k after 2 years and &euro;3k after 4 years to visit another core office.</p><p>
 A MacBook so you can Get Shit Done with us.</p><p>
 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options.</p><div>
 An optional pension plan with monthly contribution from bunq (in Netherlands).<br>
<ul><li>️ Private health insurance, just in case (in Turkey or Bulgaria).</li></ul></div><p>
 Monthly contribution to your phone and internet bills (in Turkey and Netherlands).</p><p>
 Friday drinks and other celebrations - bunq style.</p><p></p><p><i>
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace.</i></p><p><i><br>
Curious to see how we make life easy? - try the </i><i>bunq app</i><i>, it only takes 5 minutes to sign up.</i></p></div>

Automation and Retool Engineering Lead

<div><div><div><div><h2 class="jobSectionHeader"><b>Ready to get shit done?</b></h2></div><div><div>
As <b>Transaction Reviews Team Lead</b>, your mission is to <b>stop fraud before it happens, let genuine payments flow instantly, and protect our users without slowing them down. </b>Why this matters:<br>
At bunq, we make life easy. That means every payment should be <b>fast, safe, and stress-free</b>. When something looks off, users count on us to act fast &mdash; with precision, clarity, and care.<br>
You&rsquo;ll lead a team of transaction review agents that while ensuring we&rsquo;re always one step ahead without compromising the user experience.</div><p></p><p><b><br>
Take ownership</b></p><ul><li><div>
Ensure high accuracy in Transaction Reviews by maintaining a low error rate in identifying and blocking suspicious transactions while ensuring legitimate transactions are processed smoothly</div></li><li><div>
Manage escalations efficiently by making sure user inquiries regarding transaction reviews are addressed within the required timeframe</div></li><li><div>
Work on continuously improving our review processes by keeping up with evolving suspicious patterns and regulatory requirements</div></li></ul><p></p><p><b><br>
You&rsquo;ll thrive in our environment if this sounds like you:</b></p><ul><li><div>
Your keen attention to detail allows you to spot anomalies in transactions while ensuring error rates remain low</div></li><li><div>
You&rsquo;re familiar with AI and machine learning models, and you know how to leverage them to streamline processes and enhance accuracy</div></li><li><div>
You know how to handle escalations and user inquiries efficiently, ensuring swift resolution with solutions for long-term impact</div></li><li><div>
You&rsquo;re passionate about working in a data-driven environment</div></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
This challenge is perfect for you if</b></h2></div><div><ul><li><div>
You're fluent in English</div></li><li><div>
You&rsquo;re familiar withtransaction monitoring, compliance regulations, and have experience managing operational processes</div></li><li><div>
You&rsquo;ve successfully led a team before and know how to inspire and influence your team to achieve their best</div></li><li><div>
You understand compliance standards and regulatory requirements, enabling you to ensure adherence while improving how things are done</div></li><li><div>
You can develop realistic schedules and operational plans to tackle backlogs while maintaining high quality and accuracy</div></li></ul><p></p><p><i><br>
Curious to see how we make life easy? - try the </i><i>bunq app</i><i>, it only takes 5 minutes to sign up.</i></p><p></p><p><b><br>
Your space to perform</b></p><p>
We give you the space and the tools you need to succeed   </p><p>
   Great, international colleagues who share your mindset</p><p>
  &zwj;   Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly</p><p>
   We support growth with bunq Academy and &euro;1500 annual learning budget</p><ul><li>️ A Multisport gym card for your health and wellbeing</li></ul><p>
   Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices   )</p><p>
   Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration</p><p>
   We reward tenure with a dedicated travel budget: &euro;1.5k after 2 years and &euro;3k after 4 years to visit another core office</p><p>
   A MacBook so you can Get Shit Done with us</p><p>
   Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options</p><ul><li>️ Private health insurance, just in case</li></ul><p>
   Monthly contribution to your phone and internet bills</p><p>
   Friday drinks and other celebrations - bunq style</p><p></p><p><i><br>
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace.</i></p></div></div></div><p></p><div><div><div><div><div><div><br>
Hybrid</div></div></div><div></div><div><div><div><div><div>
Istanbul</div></div></div></div></div><div></div><div><div><div>
Support &amp; Operations</div></div></div><div></div><div><div><div><div>
45</div></div><div><div>
hours per week</div></div></div></div></div></div></div></div><div></div>

Transaction Reviews Team Lead

Join BUNQ and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.