Urwah Admin

Bupa

<div><h4 class="jobSectionHeader">Job Description</h4>
<div><ul><li>Support the Internal Audit team in the planning, execution, and reporting of internal audit engagements, including scoping, risk assessment, development of audit programs, completing workpaper and developing the final report.</li>
<li>Participate in the follow-up activities to update and validate the management response of audit recommendations.</li>
<li>Supporting/ participating in Internal Audit Department projects related to system development, maturity enhancement, and data analytics initiatives.</li>
<li>Supporting the Internal Audit Functions: Audit Operation, Audit Excellence, and Follow-up activities.</li>
</ul></div>
<h4 class="jobSectionHeader">Skills</h4>
<div><ul><li>Basic knowledge of Microsoft Excel (formulas, sorting, filtering).</li>
<li>Good analytical thinking and data literacy.</li>
<li>Professional communication (Written &amp; Verbal) in both Arabic and English.</li>
<li>Attention to details.</li>
<li>Knowledge of risks and controls.</li>
<li>Time and project management.</li>
<li>Basic understanding of business or financial concepts is a plus.</li>
</ul></div>
<h4 class="jobSectionHeader">Education</h4>
<div>Accounting, Finance, Business Administration, Or any other related field</div></div>

Internal Audit Operations

<div><h4 class="jobSectionHeader">Job Description</h4>
<div>Role Purpose:

Is responsible for answering customer inquiries face to face, over the phone and e-mail, ensuring that all calls and member requests are processed as per the company standards and provide a competent, courteous, efficient and proactive point of contact for customers and hospital staff. Follow up as needed on all inquiries to ensure resolution satisfies customer, hospital and company expectations.

Key Accountabilities:

1- High level of customer service and professionalism:
<ul>
<li>Follow customer service procedures as outlined in the manual to comply with the department&rsquo;s procedures and standards.</li>
<li>Maintain a thorough knowledge of all departments, our company network of hospitals, products and services so that customers are provided accurate information on its provider and proceed general queries with confidence.</li>
<li>Deal competently with customer complaints and take all possible actions to resolve the issues to their fullest satisfaction with minimal intervention of team leaders.</li></ul> 


2- Team Support:
<ul>
<li>Work effectively both individually and as part of a team to achieve both individual and department goals and objectives.</li>
<li>Strive consistently to promote a positive team spirit.</li>
<li>Contribute to the team positively.</li>
</ul>
3- Providers' compliance:
<ul>
<li>Ensure that the hospital is compliant with the agreed upon standards of service with our company and that they deliver such standards to the members.</li>
<li>Ensure that the hospital is utilizing the swipe card and fingerprint machines in addition to the website and any of the technical services linked to our company.</li>
<li>Play a support role for the hospital staff and enable coaching and training on BUPA services to the hospital staff</li>
</ul>
4- Complaints management:
<ul>
<li>Solve the customer complaints without the need of further escalations</li>
<li>Ensure the proper follow up of the recovery plan</li>
<li>Ensure that the complaints are entered into the complaints system tracker so as to take preventive actions</li>
</ul>
5- Relationship building:
<ul>
<li>To establish excellent relationships with the providers insurance directors</li>
<li>To conduct regular visits to the front lines at the point of service &amp; to listen to their concerns and feedback</li>
<li>To co-ordinate with provider relation on a recognition mechanism for the providers</li>
<li>To ensure that the image of the providers in front of the customers is strengthened giving further boost to the partnership framework</li>
</ul>
6- Professional appearance and commitment.
<ul>
<li>To ensure the office, customer area and their personal appearance is at the highest level of cleanliness, order and professional look.</li>
</ul></div>
<h4 class="jobSectionHeader">Skills</h4>
<div><ul><li>Healthcare, customer service, front desk</li>
<li>Multi-cultural with interpersonal and communication skills, excellent planning</li>
<li>Commercial skills in combination with service focused mindset</li>
</ul></div>
<h4 class="jobSectionHeader">Education</h4>
<div>Bachelor's degree in Business, Healthcare or equivalent in related medical field.</div></div>

Health Coordination (TPA)

<div>Job Description:<h2 class="jobSectionHeader">
Customer Support Hub Admin
</h2>Location: Cairo, Egypt 
Job Type: Full‑time
<h2 class="jobSectionHeader">Purpose of the Role</h2>
The Purpose of this role is to support the customer service and customer relations departments in multiple administration
 
functions and processes. You will be providing administrative services to benefit our customers and colleagues.
 
The role holder will be required to work within the teams and be required to hold good relationships with all key stakeholders
 
internally and externally 
 
Key accountabilities will include completion and management of the Customer Service / Relations Dept, administrative tasks,
 
such as logging and raising complaints/dissatisfactions raised by our members, responding to customer complaint enquires,
 
providing call downloads to colleagues, administering initial bereavement contacts, simple payment transactions, managing
 
mailboxes and templated letters to customers
What You'll Do
<div>The accountabilities and responsibilities of the role will vary according to the specific assignment(s) at any one time: -
 
 
<ul><li>To ensure customer activity requirements are met and service level agreements are achieved ensuring we are keeping
</li></ul>the promises we have made to our customers.
 
<ul><li>To work to agreed key performance and productivity measures, meeting and exceeding these targets.
</li><li>To provide exceptional customer service to our customers through a variety of different communication platforms.
</li><li>Interpret information from a variety of sources, be it written, verbal or from analytical support functions, to support
</li></ul>appropriate decision making and impactful actions.
 
<ul><li>Tenaciously acquire information in a structured manner from a variety of sources and in a variety of formats to support
</li></ul>decision making with utmost integrity, from a clinical, policy and regulatory perspective
 
<ul><li>Accurately and consistently record information to aid continuity and excellence in individual customer experience, as well
</li></ul>as continuous improvement of the function as a whole.
 
<ul><li>Management of all Customer Relations Departments administrative activity
</li><li>Logging and raising complaints and dis-satisfactions raised by our members
</li></ul></div><div>Tracking of all volumes of work produced, highlighting any improvements upwards to direct line manager.
 
<ul><li>Collection, Scanning and attachment of all customer correspondence.
</li><li>Swift queue management and task distribution.
</li><li>Liaising with internal and external stakeholders
</li><li>Share success and flag challenges and ideas in a timely and constructive manner to support excellent customer
</li></ul>experience and continuous improvement of the function.
 
<ul><li>Multiskilled over different areas of work the team complete to ensure we can deliver the outcomes to our customers
</li></ul>within the agreed time scales.
 
<ul><li>Quickly and effectively respond to change to support an enhanced customer proposition including automation.
</li><li>Work with key stakeholders to complete and enhance the customer experience.</li></ul></div>
<h2 class="jobSectionHeader">What You'll Bring</h2>
<div>The role holder is expected to have the following qualification(s), skills and experience:
 
 
<ul><li>exceptional interpersonal skills and a genuine desire to provide an exceptional service to every customer.
</li><li>resilience, driven by results and enjoy working as part of a team and individually.
</li><li>Flexibility and multi-tasking
</li><li>Confident using a PC is helpful
</li><li>Customer focussed
</li><li>Making the fair treatment of our customers central to all you do
</li><li>Strong team player
</li><li>Well developed communication and interpersonal skills 
</li></ul></div>Time Type:
Full time
Job Area:
Administration
Locations:
Egypt - Cairo</div>
 
Free flu jabs, Paid volunteer time, Employee mentoring programme, Private medical insurance, Additional leave, Cycle to work scheme, Company pension, Gym membership, Financial planning services, Referral programme, Health &amp; wellbeing programme, Private dental insurance

Customer Support Hub Admin

<div>Job Description:
Individual Segment Manager
Cairo, Egypt
Full Time, Hybrid
About Bupa
Bupa's purpose is longer, healthier, happier lives and making a better world.
Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.
Bupa Global
Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, anywhere in the world, whether at home or when studying, living, travelling or working abroad.
Bupa Global has offices around the world including London and Brighton (UK), Miami (USA), Dubai (UAE, in partnership with OIC), and Hong Kong (China) as well as regional offices in mainland China, Singapore, Egypt, Mexico, the Dominican Republic, Bolivia, Brazil, Panama, Guatemala and Ecuador.
Role Overview
Responsible for fully managing the Individual Segment and achieve profitable growth of the segment working across all distribution channels to deliver against AOP. The role will be responsible for defining and delivering the sales strategy specific to renewal retention and identifying appropriate growth initiatives to deliver against the segment ambitions locally. Proactive sales leadership and management driving &amp; developing the necessary sales capability to successfully deliver against plan. Working with supporting functions specific to segment to ensure our pricing, proposition, marketing, claims and service enable planned results.
What you will do
<ul><li>Contributory owner of segment P&amp;L locally with ultimate responsibility residing with the CEO - ownership for all segment business written by the Egypt team, contributing to the definition &amp; execution of growth strategy</li><li>
Sales leadership of Egypt segment team (renewals) ensuring necessary activities, learning interventions &amp; support to enable a successful sales team</li><li>
Contributes to a sales led approach to product, proposition &amp; pricing for Egypt (key interface into supporting functions) to ensure retention results are maximised</li><li>
Sales owner working in collaboration with marketing owner to drive/inform marketing activity &amp; campaign management for segment retention and growth</li><li>
Contribute to the identification of &amp; delivery of initiatives to optimise portfolio performance of segment delivering or exceeding growth requirements. This includes extending partnerships with banks and other institutes that can contribute to growth initiatives</li><li>
Relationship and client management for key connections across segment (Distributor &amp; Client)</li><li>
Pro-actively seek out new business and renewal opportunities through effective Pipeline management and existing customer contact strategies to ensure ongoing growth of segment in a targeted way to deliver profitable business to ensure business targets are achieved</li><li>
Develop the skills and capabilities of those involved in Sales through coaching the team to ensure capability is optimised ensuring sales quality &amp; efficient service delivered by our teams</li><li>
Ensure that all sales activities are completed in a compliant way, ensuring that the relevant governing bodies' protocols are fulfilled</li>
</ul>What you will bring
<ul><li>7 years of experience in Sales in the health insurance market, or other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management</li><li>
Previous experience in a service industry of handling large, blue chip accounts and selling at Senior/Board Level</li><li>
Demonstrated track record in achieving new business targets, retention activities and continually demonstrating application in this key area</li><li>
Leadership experience, has led sales teams through change and/or growth.</li><li>
Business/commercial acumen on pricing/contract issues</li><li>
Strong negotiation skills</li><li>
Skill and ability to adopt a &rdquo;consultative&rdquo; approach to effect problem solving and to explore options which ensure potential within a client account is maximised for the benefit of Bupa Global</li><li>
Fluent understanding of risk and pricing strategy</li><li>
Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes</li>
</ul>Time Type:
Full time
Job Area:
Strategy, Change &amp; Transformation
Locations:
Egypt - Cairo</div>
 
Free flu jabs, Paid volunteer time, Employee mentoring programme, Private medical insurance, Additional leave, Cycle to work scheme, Company pension, Gym membership, Financial planning services, Referral programme, Health &amp; wellbeing programme, Private dental insurance

Individual Segment Manager

<div>Job Description:
Customer Service Consultant
Cairo, Egypt
Fixed Term
We make health happen
We're expanding our customer service team in Cairo and looking for customer-focused advisors to work in rotational shifts. You'll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you'll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you're passionate about delivering exceptional service and putting customers first, we'd love to hear from you.
Key Responsibilities
<ul><li>Authorize or reject treatment requests before procedures</li><li>
Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues</li><li>
Manage membership updates, billing inquiries, and document issuance</li><li>
Coordinate international medical appointments and support cross-departmental communication</li><li>
Investigate and resolve complaints, ensuring customer satisfaction</li><li>
Maintain accurate system records and support new team members</li><li>
Collaborate with providers and internal teams to deliver seamless service</li></ul>
What We're Looking For
<div>Able to demonstrate that you pay due regard to customers and treat them fairly by: 
<ul><li>Being able to explain the impact that your role and actions have on the fair treatment of customers</li><li>Being able to explain the potential implications for customers who are not treated fairly by you or others</li><li>Making the fair treatment of customers central to all that you do</li><li>Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills</li></ul></div>
Why Bupa
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to &rdquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you require information regarding this role in an alternative format, please email: careers@bupa.com
Time Type:
Full time
Job Area:
Call Centre
Locations:
Egypt - Cairo</div>
 
Free flu jabs, Paid volunteer time, Employee mentoring programme, Private medical insurance, Additional leave, Cycle to work scheme, Company pension, Gym membership, Financial planning services, Referral programme, Health &amp; wellbeing programme, Private dental insurance

Customer Service Consultant

<div>Job Description:
Business Development Manager
Egypt - Hybrid
Full Time
About Bupa
Bupa's purpose is longer, healthier, happier lives and making a better world.
Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.
Bupa Global
Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, anywhere in the world, whether at home or when studying, living, travelling or working abroad.
Bupa Global has offices around the world including London and Brighton (UK), Miami (USA), Dubai (UAE, in partnership with OIC), and Hong Kong (China) as well as regional offices in mainland China, Singapore, Egypt, Mexico, the Dominican Republic, Bolivia, Brazil, Panama, Guatemala and Ecuador.
The core deliverables for the Business Development Manager - Egypt, include but are not limited to:<ul><li>
Contribute to the identification of &amp; delivery of initiatives to optimise portfolio performance of segment, delivering or exceeding growth requirements.</li><li>
Proactively manage the full sales cycle - from prospecting and consultation to closing .</li><li>
Pro-actively seek out new business opportunities through effective lead generation, prospecting and pipeline management to ensure ongoing growth of segment , to deliver profitable business and target achievement</li><li>
To develop new and strong business relationships with a defined number of key potential B2B customers on both SME &amp; Corporate scale</li><li>
Seek new opportunities in market matching the IPMI clients profile</li><li>
Ensure that all sales activities are completed in a compliant way, ensuring that the relevant governing bodies' protocols are fulfilled .</li><li>
To report clear &amp; accurate pipeline data and forecasting</li><li>
To consistently deliver a strong sales presentation deck</li><li>
To build strong robust sales development plans and identify commercial opportunities, and preferred provider agreements for Bupa Global</li><li>
Securing B2B business - through tender management, presentation and negotiation</li><li>
To work extensively with colleagues to leverage One Bupa opportunity</li></ul>
Commercial<ul><li>
Work closely with pricing and risk to drive sustainable value creating growth</li><li>
Demonstrate expert understanding of risk and pricing</li><li>
Act with integrity at all times to protect the reputation of the Bupa brand</li></ul>
Culture<ul><li>
Model the culture and take responsibility for the maintenance and development of reputation and relationships with key stakeholders such as customers and other internal and external stakeholders</li><li>
Drive a competitive, results driven, engaged, motivated and energetic sales environment</li></ul>
Competencies:
The role holder is expected to have an intermediate level of competence in the following areas:
Strategic thinking
Ability to see the bigger picture, planning ahead, and putting thought into action, anticipating and preparing for various outcomes, considering the medium to long term &amp; build plans to grow the business with initiatives identified taking us towards this longer term end game
Commercial Judgement
The ability to understand our business and deliver the business performance needed to achieve our purpose and goals.
Engage and Influence
The ability to build connections and partnerships in own business area and beyond through formal and informal channels. Able to use insights and relationships to influence others and get things done.
Customer Obsession
Obsessive about Bupa' s current and potential customers. Your every activity and decision has our customers' needs at the core.
Outcome Focused
The ability to set and achieve personal goals that deliver on Bupa's strategic framework and business/functional goals.
Managing Risk and Compliance
The ability to plan and implement appropriate measures to reduce the likelihood of an event adversely affecting Bupa's ability to achieve its objectives and/or to complete day
to day activities in a manner which is consistent with legal, regulatory and customer expectations.
Experience and Qualifications:
The role holder is expected to have the following experience and qualification/s
<ul><li>Sales background in the global health insurance market 3+ years or more, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management.</li><li>
Previous experience in a service industry of handling large, blue chip accounts and selling at Senior/Board Level.</li><li>
Demonstrated track record in achieving new business targets, and continually demonstrating application in this key area.</li><li>
Business/commercial acumen on pricing/contract issues.</li><li>
Good understanding of the business development process and the interdependencies of pricing, risk management, marketing, distribution, product development, systems, legal and operational aspects of running a medical insurance business</li><li>
Skill and ability to adopt a &rdquo;consultative&rdquo; approach to effect problem solving and to explore options which ensure potential within a client account is maximised for the benefit of Bupa Global</li><li>
Fluent understanding of risk and pricing strategy</li><li>
Fluent in English ( spoken and written)</li><li>
Proffeciency in CRM tools</li><li>
Excellent interpersonal, communication , negotiation . and influencing skills are required with emphasis on achieving results and successful outcomes.</li><li>
Knowedge of the Egyptian healthcare market is desirable</li></ul>
Delivering fair outcomes for consumers and understanding your regulatory obligations:
<ul><li>Put fair treatment of customers at the heart of what you say and do. Be courageous and speak up if you believe our products or services do not deliver what we have led our customers to expect.</li></ul>
<ul><li>Be accountable and take ownership for ensuring you are familiar with all regulatory requirements that fall within the remit of your role and comply with them at all times. Seek guidance if you need support understanding your regulatory requirements. Notify, without delay, any potential or actual breach of regulation.</li></ul>
<ul><li>To maintain governance and control requirements, ensuring all internal governance requirements are met, including full compliance with all policies, audit actions, monitoring actions and risk appetite.</li></ul>
Conduct Standards and Rules:
<ul><li>You must act with integrity</li><li>
You must act with due skill, care and diligence</li><li>
You must be open and cooperative with the FCA, the PRA and other regulators</li><li>
You must pay due regard to the interests of customers and treat them fairly</li><li>
You must observe proper standards of market conduct</li></ul>
Fitness and Propriety:
You must take reasonable steps to ensure the areas you are accountable for are managed with appropriate due skill, care and diligence to comply with PRA and FCA requirements. Failure to do so could result in fines and suspensions by the regulators and consequently could also impact on the role holder's ability to continue to perform in role
Time Type:
Full time
Job Area:
Business Development
Locations:
Egypt - Cairo</div>
 
Free flu jabs, Paid volunteer time, Employee mentoring programme, Private medical insurance, Additional leave, Cycle to work scheme, Company pension, Gym membership, Financial planning services, Referral programme, Health &amp; wellbeing programme, Private dental insurance

Business Development Manager - ESS

Join Bupa and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.