Urwah Admin

Bupa

<div><h4 class="jobSectionHeader">Job Description</h4> 
<div>Role Purpose: 


Execute and complete specific deliverables and activities that analyze, validate, standardize the data-gathering process as well as report statistical data &amp; performance metrics from multiple sources (e.g. insurance processing, performance metrics, clinical operations, demographics, costing reports .. etc) in order to fulfil our business and customers&rsquo; needs. 


Healthcare Data Analysis: 

<ul><li>Design data models that integrate patient data from multiple sources to create complete views of health data.</li></ul> 

<ul><li>Analyse members health risk segmentation and chronic cases profiling (e.g., chronic disease, cancer, hepatic disease, renal failure).</li></ul> 

<ul><li>Investigate data to find patterns and trends.</li></ul> 


Performance Analysis and Reporting: 

<ul><li>Pull and integrate data from multiple sources.</li></ul> 

<ul><li>Analyze data to assist in delivering optimal healthcare management and decision making.</li></ul> 

<ul><li>Publish monthly reports for mega accounts including different dimensions.</li></ul> 

<ul><li>Develop reports and presentations.</li></ul> 

<ul><li>Ensure accurate and timely completion of daily and monthly reports of all performance metrics.</li></ul> 

<ul><li>Communicate analytical insights with management.</li></ul> 


Data Cleansing: 

<ul><li> Apply advanced categorization of services with standardized and concise mapping.</li></ul> 

<ul><li> Ensure proper validation of doctor names in the data, specialties, modifying and validating of the unified service coding process.</li></ul> 


Analysis and reporting transformation initiatives: 

<ul><li>Collaborate with the different business units and functions to execute the assigned objectives related to big data projects and digital enhancements, transformations and implementations.</li></ul> 

<ul><li>Interpret and validate data to be incorporated into advanced analytics and ML models.</li></ul> 

<ul><li>Automate the manual reports through power</li></ul></div> 

<h4 class="jobSectionHeader">Skills</h4>
<div><ul><li>Intermediate to advanced skill level with MS Excel and PowerPoint and Power BI.</li></ul> 

<ul>
<li>Data analysis including healthcare claims data manipulation</li></ul> 

<ul>
<li>Ability to interpret both high level and detailed view of the data</li></ul></div></div>

Performance Analysis & Reporting (TPA)

<div><h4 class="jobSectionHeader">Job Description</h4>
<div>To accomplish contract administration, pricing &amp; cost effectiveness and network design of the providers through the implementation of the agreed department action plans to achieve quality, accessible and affordable healthcare within the agreed timescales

Contract Administration:
<ul><li> Implement the set of contracts&rsquo; uniformity and standards with all providers.</li></ul>
<ul><li> Excute contracting new providers ,new service codes and the renewal of contracts in accordance with applicable guidelines and instructions</li></ul>
<ul><li> Maintain contracts&rsquo; compliance with the regulatory, renewals and licensing requirements</li></ul>
<ul><li>Follow up contracting administration to ensure timely processing and finalization</li></ul>

Benchmarking:
<ul><li> Engage in the Identifying of frequently billed items according to providers distribution</li></ul>
<ul><li> Collect price range for each frequent item per network according to providers distribution</li></ul>
<ul><li> Collect prices/quotations for other items/services whenever needed (experienced) or requested.</li></ul>
<ul><li> Support other business units in pricing services and items</li></ul>
<ul><li> Apply standard optical and dental pricing models.</li></ul>
<ul><li> Implement the benchmarks and related guidelines in the providers&rsquo; agreements and pricing</li></ul>

Pricing ,Discounts and Codings:
<ul><li> Implement the revamped coding systems</li></ul>
<ul><li> Resolve the defaults of the invalid &amp; duplicate service codes and overbilling with the assigned providers</li></ul>
<ul><li> Coordinate, internally and externally, for the resolution of coding and pricing defaults.</li></ul>
<ul><li> Engage in business obligations of ICD 10-am implementation</li></ul>
<ul><li> Ensure that new prices ,contracts and amendments are uploaded in the operating systems.</li></ul>
<ul><li> Ensure the implementation of discounts ,PPD and volume discounts</li></ul>

Cost Effectiveness:
<ul><li> Identify items potential areas for price reductions to achieve business targets with the assigned providers</li></ul>
<ul><li> Identify providers and services&rsquo; potential for bundling(in &amp; out patients) and expansion of surgical packages</li></ul>
<ul><li> Negotiating price reductions and bundling with the assigned providers</li></ul>
<ul><li> Conduct studies for the financial impacts of proposal and agreements of new contracts/service codes and renewals</li></ul>

Network Design and management:
<ul><li>Identify areas for potential network redesign to achieve business objectives of affordable care.</li></ul>

Volume Allocation:
<ul><li> Monitor the implementation of stepladder and referral systems with regular updates to achieve best practice and cost effectiveness.</li></ul>
<ul><li> Identify providers fitting network of anchors and centers of excellence</li></ul>
<ul><li>Engage in building partner relationship with strategic providers</li></ul>

Coordination and Communications:
<ul><li> Coordinate with the operating team and technical stakeholders to ensure the implementation of addition /deletion of contracts/providers ,amendments and significant contract milestone .</li></ul>
<ul><li> Coordinate with provider relation and stakeholders targets &amp; plans of negotiation.</li></ul></div>
<h4 class="jobSectionHeader">Skills</h4> 
<div><ul><li> Bachelor degree (in medicine is preferrable</li></ul>
<ul><li> Post graduation training in business ,coding or insurance is preferrable</li></ul>
<ul><li> Medical practice</li></ul>
<ul><li> Hospital management</li></ul>
<ul><li> Healthcare insurance business</li></ul>
<ul><li> Computer skills and coding</li></ul>
<ul><li> Data analysis</li></ul>
<ul><li> 2 years in healthcare insurance business</li></ul>
<ul><li> 2 years in data analysis</li></ul>
<ul><li> 1 year in medical practice</li></ul>
<ul><li>1 year in hospital management is preferrable</li></ul></div></div>

PR Contract Management

<div><h4 class="jobSectionHeader">Job Description</h4> 
<div>Role Purpose:

Kubernetes &amp; Cloud Engineer is responsible for implementing and maintaining cloud infrastructure and container platforms. This role focuses on deploying, automating, and supporting cloud workloads and Kubernetes environments to ensure high availability, scalability, and operational efficiency.

Kubernetes and Cloud Engineer will work closely with cloud architects and DevOps teams to support the deployment and management of cloud-native applications and containerized workloads. 


Key Accountabilities:

1-Deploy and manage Kubernetes clusters:
Deploy and manage Kubernetes clusters and containerized workloads in cloud environments.

2-Build and maintain Infrastructure as Code templates:

Build and maintain Infrastructure as Code templates using Terraform or similar tools. 


3-Support the implementation and maintenance of CI/CD:
Support the implementation and maintenance of CI/CD pipelines for automated deployments. 


4-Monitor and maintain cloud platform health: 
Monitor and maintain cloud platform health, performance, and reliability. 


5-Implement observability solutions for cloud: 
Implement observability solutions for cloud and container environments. 


6-Troubleshoot infrastructure: 
Troubleshoot infrastructure and platform issues across cloud environments.</div> 

<h4 class="jobSectionHeader">Skills</h4> 
<div><ul><li>Experience with Kubernetes, Docker, and container orchestration.</li></ul> 

<ul>
<li>Infrastructure-as-Code tools such as Terraform or Ansible.</li></ul> 

<ul>
<li>Experience with CI/CD tools such as Jenkins, GitHub Actions, or Cloud Build.</li></ul> 

<ul>
<li>Knowledge of Linux system administration and networking concepts.</li></ul> 

<ul>
<li>Experience with monitoring tools such as Prometheus, Grafana, or Stack driver.</li></ul></div> 

<h4 class="jobSectionHeader">Education</h4>
<div>Bachelor&rsquo;s degree in computer science, Information Technology, or related field.</div></div>

Kubernetes & Cloud Engineer

<div><h4 class="jobSectionHeader">Job Description</h4> 
<div>Role Purpose: 


The Head of Infrastructure and Reliability Operations is responsible for leading the organization&rsquo;s infrastructure operations and ensuring the reliability, availability, and performance of enterprise IT platforms. This role oversees the operational management of core infrastructure services including compute, virtualization, storage, networking, operating systems, and platform services across on-premises and cloud environments. 


The role focuses on delivering stable, secure, and highly available infrastructure services, establishing operational excellence, and implementing reliability engineering practices to ensure business-critical systems operate efficiently and meet defined service level objectives. 


The position requires strong leadership in infrastructure operations, service reliability, incident management, and operational automation, with the goal of maintaining resilient platforms that support the organization&rsquo;s digital services and business operations. 


Key Accountabilities: 


1-Lead the enterprise infrastructure operations: 


Lead the enterprise infrastructure operations function responsible for compute, storage, network, virtualization, and platform services 


2-Ensure the availability, stability, and performance: 
Ensure the availability, stability, and performance of all infrastructure platforms supporting critical business applications. 


3-Oversee the operation of datacenter infrastructure: 
Oversee the operation of datacenter infrastructure and hybrid cloud environments. 


4-Establish operational governance, standards: 

Establish operational governance, standards, and best practices across infrastructure teams. 


Reliability and Service Availability 


5-Implement and lead Site Reliability Engineering (SRE): 


Implement and lead Site Reliability Engineering (SRE) and operational reliability practices to ensure high service availability. 


6-Define and monitor Service Level Objectives (SLOs): 
Define and monitor Service Level Objectives (SLOs), Service Level Agreements (SLAs), and operational performance metrics.</div> 

<h4 class="jobSectionHeader">Skills</h4> 
<div><ul><li>Deep understanding of enterprise infrastructure technologies, including:</li></ul> 

<div>
<ul><li>Server platforms and operating systems (Linux / Windows)</li></ul></div> 

<div>
<ul><li>Virtualization platforms (VMware or similar)</li></ul></div> 

<div>
<ul><li>Enterprise storage and backup solutions</li></ul></div> 

<div>
<ul><li>Network infrastructure and connectivity</li></ul></div> 

<ul>
<li>Experience with monitoring, observability, and infrastructure management tools.</li></ul> 

<ul>
<li>Knowledge of high availability, disaster recovery, and capacity management practices.</li></ul> 

<ul>
<li>Familiarity with automation tools and infrastructure management frameworks.</li></ul> 

<ul>
<li>Understanding of cloud infrastructure platforms (GCP, OCI, AWS, or Azure).</li></ul></div> 

<h4 class="jobSectionHeader">Education</h4>
<div>Bachelor&rsquo;s degree in computer science, Information Technology, or related field.</div></div>

Infrastructure & Reliability Operations Lead

<div><h4 class="jobSectionHeader">Job Description</h4> 
<div>Role Purpose: 


The Head of Cloud Engineering will lead the design, implementation, and operations of the organization&rsquo;s cloud platforms across multi-cloud environments (primarily GCP, AWS, Azure and OCI). This role is responsible for establishing the cloud engineering strategy, building high-performing engineering teams, and ensuring that cloud infrastructure is scalable, secure, resilient, and aligned with enterprise architecture and business objectives. 


The role requires strong leadership in cloud platforms, automation, DevOps practices, and cloud-native technologies, with a focus on delivering reliable and cost-optimized cloud services across the organization. 


Key Accountabilities: 


1-Lead the cloud engineering function: 
Lead the cloud engineering function, defining standards, architecture principles, and operational practices for cloud platforms. 


2-Design and oversee scalable, secure, and resilient cloud: 
Design and oversee scalable, secure, and resilient cloud infrastructure across hybrid and multi-cloud environments 


3-Establish and drive adoption of Infrastructure as Code (IaC): 


Establish and drive adoption of Infrastructure as Code (IaC) practices using Terraform, Ansible, or similar tools. 


4-Develop and implement CI/CD frameworks: 
Develop and implement CI/CD frameworks to enable automated infrastructure deployment and application delivery. 


5-Ensure governance frameworks, and regulatory requirements: 
Ensure cloud environments comply with enterprise security policies, governance frameworks, and regulatory requirements. 


6-High-performing cloud engineering team: 
Build and manage a high-performing cloud engineering team, including architects and engineers.</div> 

<h4 class="jobSectionHeader">Skills</h4> 
<div><ul><li>Strong expertise in GCP, OCI, AWS, or Azure cloud platforms.</li></ul> 

<ul>
<li>Infrastructure-as-Code tools such as Terraform or Ansible.</li></ul> 

<ul>
<li>Experience with CI/CD tools (GitHub Actions, Jenkins, Cloud Build).</li></ul> 

<ul>
<li>Deep understanding of network architecture, VPC design, and cloud security.</li></ul> 

<ul>
<li>Experience with containerization and Kubernetes platforms.</li></ul> 

<ul>
<li>Knowledge of monitoring and observability tools such as Prometheus, Grafana, or Stack driver.</li></ul></div> 

<h4 class="jobSectionHeader">Education</h4>
<div>Bachelor&rsquo;s degree in computer science, Information Technology, or related field.</div></div>

Cloud Platform Engineering Lead

<div><h4 class="jobSectionHeader">Job Description</h4>
<div>Execute Bupa brand Marketing strategy and positioning, supporting how the brand is perceived while building awareness and brand imagery. 


Key Accountabilities:

1- Execute brand Strategies &amp; Campaigns:
<ul>
<li>Execute the full year initiative master plan.</li>
<li>Execute the brand campaigns and communication across various channels driving awareness on Bupa Value Proposition</li>
<li>Collaborate with cross-functional teams to ensure brand consistency</li>
<li>Execute the campaign launch strategy with Marketing Communication, activation and media buying teams.</li>
<li>Support the Trade Team in Commercial activations (Client specific awarness)</li></ul> 


2- Measure &amp; Report on Brand Performance:
<ul>
<li>Monitoring brand performance and brand perception metrics</li>
<li>Provide actionable insights and recommendation for improvement</li>
<li>Analyze the effectiveness of branding initiatives, making recommendations for improvement, planning future KPIs, and forecasting performance</li></ul> 


3- Execute Brand Guidelines:
<ul>
<li>Execute brand guidelines across all assets and communications</li>
<li>Deploy Bupa offices at hospitals and clients premises following our brand guideline.</li>
<li>Understand the Global Brand Guidelines and best practice</li>
<li>Review and evaluate all agency work to ensure compliance with the brand guidelines. Communicate with the agency as needed.</li></ul> 


4- Manage Budget &amp; Agency:
<ul>
<li>Manage external agencies and vendors in development and execution of campaigns</li>
<li>Continuously track allocated budget and ensure budget utilization (without over or under spending)</li>
</ul></div>
<h4 class="jobSectionHeader">Skills</h4>
<div><ul><li>+5 years of experience</li>
<li>Minimum of 3 years in brand building and overall experience of no less then 5 years in all marketing areas</li>
<li>A solid understanding of marketing concepts and execution</li>
<li>Strong analytical skills with the ability to identify correlations and commonalities</li>
<li>Profecient in both Arabic and English language (written &amp; spoken)</li>
<li>Excellent computer skills with capabilities in web search, excel, power point and word</li>
<li>Hands on experience in new communication development and repositioning brands</li>
<li>Bachelor&rsquo;s Degree in Business Administration or Marketing</li>
<li>Ideally FMCG and Service experience</li>
</ul></div>
<h4 class="jobSectionHeader">Education</h4>
<div>Business Administration or Marketing</div></div>

Brand Management

<div>Job Description:
New Business &amp; Membership Advisor
Cairo, Egypt
Hybrid
We make health happen:
Ensure an exceptional customer experience for our customers by swiftly and accurately responding to and resolving all customer requests and queries. Customer contact will be across all communication channels - phone, email, web chat, letter and walk in customer. This is a diverse and skilled customer facing role where you will be responsible for resolving all customer queries to the customer's complete satisfaction without the need to refer the customer on. This will include resolving complex and challenging situations from all customer groups - individual, Corporate, and Intermediaries. Your individual performance will be a key contribution to the department achieving all targets for quality, productivity, compliance and regulation. You will be a customer service champion, putting the customer at the centre of everything you do and putting forward ideas for the continual improvement of the customer experience
Key Responsibilities<ul><li>
Responding to enquiries from members, intermediaries, groups, and providers via calls, emails, and in-person visits-evaluating situations and providing appropriate advice or action.</li><li>
Applying business criteria and detailed knowledge of Bupa Global products to make informed decisions and deliver customer-focused solutions.</li><li>
Handling complaints by investigating, coordinating with relevant departments, and resolving issues promptly to retain customers.</li><li>
Managing membership changes including enrolments, cancellations, and updates in line with Bupa Global's business rules.</li><li>
Building strong relationships with group secretaries and intermediaries to support business growth and customer satisfaction.</li><li>
Communicating with account managers regarding group exceptions, presenting all necessary information for decision-making.</li><li>
Recognizing and challenging potential fraudulent information, using initiative and appropriate communication methods to resolve issues.</li>
</ul>What We're Looking For
<ul><li>Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management.</li><li>
Previous experience of a complex and multi skilled customer facing roles within a contact centre setting.</li><li>
A track record of achieving and exceeding productivity and quality targets.</li><li>
Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.</li><li>
Ability to give and receive feedback to / from all business areas.</li><li>
Excellent written and verbal communication skills - Be able to clearly articulate information required from an internal or external customer either by drafting a bespoke letter, e-mail or over the telephone.</li><li>
Excellent problem solving and prioritization skills, with close attention to detail and initiative are essential, together with the ability to make sound business decisions.</li>
</ul>Why Bupa
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to &rdquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you require information regarding this role in an alternative format, please email: careers@bupa.com
Time Type:
Full time
Job Area:
Call Centre
Locations:
Egypt - Cairo</div>
 
Gym membership, Cycle to work scheme, Additional leave, Private medical insurance, Free flu jabs, Referral programme, Private dental insurance, Company pension, Financial planning services, Employee mentoring programme, Health &amp; wellbeing programme, Paid volunteer time

BEI Membership Advisor

Join Bupa and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.