Urwah Admin

Bupa

<div>
 
 Job Description
 
 
 
 
 Sales Delivery Assistant
 
 
 
 
 Location:
 
 Cairo
 
 
 
 Job Type:
 
 Full-time
 
 
 
 Department:
 
 Sales
 
 
 
 Purpose Of The Role
 
 
 
 To provide administrative support directly related to the sales process, ensuring accurate and timely distribution of work across the Sales area.
 
 
 
 What You&rsquo;ll Do
 
 
 
 Identify and collect appropriate information to produce quotations and/or documents in response to requests or routine enquires.
 
 
 Input specific information into relevant systems to produce quotations for multiple products.
 
 
 Manage and prioritise a variety of workstreams as required to ensure activity remains within SLA&rsquo;
 
 
 Achieve targets relating to productivity and quality measures, using a variety of established technical and administrative processes,
 
 
 Work effectively within a team, whilst also working independently on required activity
 
 
 Complete the re-sectoring of schemes, on all appropriate systems, on instruction from the Sales management team
 
 
 
 What You&rsquo;ll Bring
 
 
 
 Degree-level education or equivalent business experience.
 
 
 Strong decision-making skills within agreed parameters, especially regarding workload priorities.
 
 
 Confident and articulate communicator with the ability to challenge effectively at all levels.
 
 
 Excellent relationship-building and stakeholder management skills.
 
 
 Analytical mindset with the ability to interpret data from multiple sources.
 
 
 Proficiency in MS Office applications.
 
 
 Excellent verbal and written communication skills in English.
 
 
 Strong organizational skills, self-discipline, and ability to work with minimal supervision.
 
 
 Understanding of Treating Customers Fairly (TCF) principles and commitment to Service Excellence.
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Area
 
 
 
 Locations:
 
 
 Egypt - Cairo
</div>

Sales Delivery Assistant

<div>
 
 Job Description
 
 
 
 
 Sales Delivery Service Team Manager
 
 
 
 
 Location:
 
 Cairo
 
 
 
 Job Type:
 
 Full-time
 
 
 
 Department:
 
 Sales
 
 
 
 Purpose Of The Role
 
 
 
 The Service Team Manager (STM) leads and engages a team of Business Support Hub Advisors and Sales Delivery Advisors Onboarding to deliver service excellence, meet productivity targets, and ensure compliance with company and regulatory standards. This role drives operational performance, optimizes team capacity and capability, and supports continuous improvement initiatives in collaboration with other functions. The STM also plays a key role in fostering employee engagement and supporting the Customer Service Manager (CSM) in creating a compliant, customer-focused environment.
 
 
 
 What You&rsquo;ll Do
 
 
 
 
 Leadership &amp; People Performance
 
 
 
 Lead, coach, and develop a team of front-line employees to achieve performance and quality targets.
 
 
 Manage effectively in a hybrid working environment.
 
 
 Role model Bupa values and foster a high-engagement culture.
 
 
 Conduct regular coaching and development sessions, including formal personal development plans.
 
 
 Monitor competency levels and address performance or compliance issues swiftly.
 
 
 Deliver consistent communication through 1:1s, team meetings, and updates.
 
 
 
 Compliance &amp; Performance Metrics
 
 
 
 Deliver team plans aligned with service KPIs and business objectives.
 
 
 Maintain a robust control environment to ensure FCA regulatory compliance.
 
 
 Monitor performance metrics, analyze trends, and take proactive improvement actions.
 
 
 Own risk, incident, and compliance management for the team.
 
 
 
 Customer Experience &amp; Business Improvement
 
 
 
 Support and embed business initiatives that improve service efficiency and customer experience.
 
 
 Lead operational impact assessments for improvement projects and ensure sustainable change.
 
 
 Identify and implement opportunities for innovation and cost-effective service delivery.
 
 
 Benchmark against external best practices to enhance team performance.
 
 
 
 Internal &amp; External Relationships
 
 
 
 Liaise with stakeholders to ensure resource availability and operational delivery.
 
 
 Manage escalated customer queries and complaints, including those from brokers and corporate clients.
 
 
 Support management colleagues in delivering excellent customer and supplier experiences.
 
 
 
 What You&rsquo;ll Bring
 
 
 
 Strong written and verbal English communication skills.
 
 
 Experience managing front-line employees in a customer-focused or regulated environment.
 
 
 
 Contact Center/service Experience Preferred.
 
 
 
 Excellent interpersonal and communication skills.
 
 
 Ability to manage competing priorities and difficult conversations.
 
 
 Commercial mindset and proactive attitude.
 
 
 Strong stakeholder management and influencing skills.
 
 
 Resilience and adaptability in a fast-paced environment.
 
 
 Initiative and sound decision-making within agreed parameters.
 
 
 Thorough internal product knowledge.
 
 
 Strong planning and time management skills.
 
 
 
 Why Bupa?
 
 
 
 We&rsquo;re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose &ndash; helping people live longer, healthier, happier lives and making a better world.
 
 
 We make health happen by being brave, caring and responsible in everything we do.
 
 
 We encourage all of our people to &ldquo;Be you at Bupa&rdquo;. We champion diversity and understand the importance of our people representing the communities and customers we serve. That&rsquo;s why we especially encourage applications from people with diverse backgrounds and experiences.
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Area
 
 
 
 Locations:
 
 
 Egypt - Cairo
</div>

Sales Delivery Service Team Manager

<div><h4 class="jobSectionHeader">Job Description</h4>
<div>Reporting and Data Management:
<ul>
<li>Generate periodic reports (daily, weekly, monthly) for SME Sales performance.</li>
<li>Ensure the accuracy and reliability of data used in reports and dashboards.</li>
<li>Collaborate with IT to automate data pipelines and streamline reporting processes.</li>
</ul>
Data Analysis and Insights:
<ul>
<li>Perform detailed analysis of sales performance and operational efficiency metrics.</li>
<li>Identify patterns and provide recommendations to optimize performance and resources.</li>
<li>Support forcasing efforts with historical and predictive data analysis.</li>
</ul>
Collaboration and Stakeholder Support:
<ul>
<li>Provide ad hoc reports and analysis for strategic and operational decision-making.</li>
<li>Gather and prioritize reporting needs from sales, operations and strategy teams.</li>
<li>Ensure alignment of reports and data outputs with business objectives.</li>
</ul>
Process Improvement and Optimization:
<ul>
<li>Evaluate current reporting processes and propose enhancements to increase efficiency.</li>
<li>Collaborate with IT and the Head of Reporting and Analysis to adopt new tools or systems.</li>
<li>Test and validate new workflows or tools before full-scale implementation.</li>
</ul>
Support for Strategic Projects:
<ul>
<li>Collaborate on projects requiring deep analysis, such as market segmentation or performance benchmarking.</li>
<li>Support the development of strategic presentations with relevant data insights.</li>
<li>Conduct post-initiative analysis to assess impact and outcomes.</li>
</ul></div>
<h4 class="jobSectionHeader">Skills</h4>
<div><ul><li>Power BI, Tableau or Looker.</li>
<li>SQL and Data Manipulation Languages.</li>
<li>Sales Analytics, SME sectors preferred.</li>
<li>Business Analysis.</li>
<li>Process automation &amp; optimization.</li>
<li>Presentation skills (Look &amp; Feel).</li></ul></div></div>

Reporting & Analysis

<div><h4 class="jobSectionHeader">Job Description</h4>
<div>Maintaining proper General Ledger records:
<ul>
<li>Assist in maintaining the General Ledger (GL) system and ensuring the chart of accounts kept accurate and updated</li>
<li>Perform assigned GL account reconciliations and assist in reviewing reconciliations to ensure accuracy and completeness of entries</li>
<li>Support in the preparation of month-end and year-end closing process</li>
<li>Ensure adherence to existing control processes and highlight any irregularities or unusual transactions</li>
</ul>
External Financial Reporting:
<ul>
<li>Assist in preparing the Annual Report &amp; Accounts (ARA), including supporting schedules for financial statements and board reports</li>
<li>Coordinate with external auditors during quarterly and annual audits by providing required data and draft explanations for key variances</li>
<li>Draft financial statement notes and disclosures</li>
<li>Support the audit process by preparing working papers and responding to information requests</li>
</ul>
Internal Financial Reporting:
<ul>
<li>Assist in preparing monthly flash and actuals reports for Bupa UK, including first-draft narratives on variances from plan and prior periods</li>
<li>Contribute to the monthly performance report by compiling data and conducting initial reviews before submission for manager review</li>
<li>Support ad hoc internal reporting requirements and stakeholder queries under manager supervision.</li>
<li>Act as backup support for month-end tasks when the manager is unavailable</li>
</ul>
Internal Financial Reporting:
<ul>
<li>Assist in preparing monthly flash and actuals reports for Bupa UK, including first-draft narratives on variances from plan and prior periods</li>
<li>Contribute to the monthly performance report by compiling data and conducting initial reviews before submission for manager review</li>
<li>Support ad hoc internal reporting requirements and stakeholder queries under manager supervision.</li>
<li>Act as backup support for month-end tasks when the manager is unavailable</li></ul> 


Regulatory Reporting:
<ul>
<li>Prepare initial drafts of regulatory returns and submissions to the Insurance Authority, ensuring timely and accurate reporting</li>
<li>Compile data and responses for regulator queries and collaborate with relevant teams for accurate information</li>
<li>Maintain a tracker of regulatory deliverables and coordinate with stakeholders for required inputs</li>
</ul>
Internal Controls:
<ul>
<li>Ensure compliance with established internal control procedures and report any exceptions or process gaps</li>
<li>Support cost center allocation reviews and highlight potential misclassifications for correction</li>
<li>Assist in the documentation and enhancement of financial accounting procedures and control processes</li>
</ul>
Regulatory Reporting:
<ul>
<li>Prepare initial drafts of regulatory returns and submissions to the Insurance Authority, ensuring timely and accurate reporting</li>
<li>Compile data and responses for regulator queries and collaborate with relevant teams for accurate information</li>
<li>Maintain a tracker of regulatory deliverables and coordinate with stakeholders for required inputs</li></ul> 
<div></div>
<div></div><div>Internal Controls:</div>
<div><ul><li>Ensure compliance with established internal control procedures and report any exceptions or process gaps</li>
<li>Support cost center allocation reviews and highlight potential misclassifications for correction</li>
<li>Assist in the documentation and enhancement of financial accounting procedures and control processes</li>
</ul>
Staff Management &amp; Development:
<ul>
<li>Actively participate in team meetings and contribute to process improvement discussions</li>
<li>Provide informal guidance and support to junior team members as needed</li>
<li>Maintain individual development goals and seek feedback for continuous improvement</li>
</ul>
</div></div><h4 class="jobSectionHeader">Skills</h4>
<div><ul><li>Big 4 firms experience</li>
<li>Saudi Insurance experience is a plus</li>
<li>IFRS / SOCPA knowledge</li>
<li>Knowledge of IA reports, rules and guidelines</li>
<li>Competent in both Arabic and English languages written and spoken</li></ul></div></div>

Financial Regulatory & Reporting

<div>Sales Delivery Assistant<div>
Job Description:
Sales Delivery Assistant
Location: Cairo 
Job Type: Full-time 
Department: Sales
Purpose of the Role:
To provide administrative support directly related to the sales process, ensuring accurate and timely distribution of work across the Sales area.
What you'll do:
Identify and collect appropriate information to produce quotations and/or documents in response to requests or routine enquires.
Input specific information into relevant systems to produce quotations for multiple products.
Manage and prioritise a variety of workstreams as required to ensure activity remains within SLA'
Achieve targets relating to productivity and quality measures, using a variety of established technical and administrative processes,
Work effectively within a team, whilst also working independently on required activity
Complete the re-sectoring of schemes, on all appropriate systems, on instruction from the Sales management team
What you'll bring:
Degree-level education or equivalent business experience.
Strong decision-making skills within agreed parameters, especially regarding workload priorities.
Confident and articulate communicator with the ability to challenge effectively at all levels.
Excellent relationship-building and stakeholder management skills.
Analytical mindset with the ability to interpret data from multiple sources.
Proficiency in MS Office applications.
Excellent verbal and written communication skills in English.
Strong organizational skills, self-discipline, and ability to work with minimal supervision.
Understanding of Treating Customers Fairly (TCF) principles and commitment to Service Excellence.
Time Type:
Full time
Job Area:
Locations:
Egypt - Cairo</div></div>
 
Employee mentoring programme, Free flu jabs, Gym membership, Financial planning services, Company pension, Referral programme, Cycle to work scheme, Health &amp; wellbeing programme

<div>Sales Delivery Service Team Manager<div>
Job Description:
Sales Delivery Service Team Manager
Location: Cairo 
Job Type: Full-time 
Department: Sales
Purpose of the Role:
The Service Team Manager (STM) leads and engages a team of Business Support Hub Advisors and Sales Delivery Advisors Onboarding to deliver service excellence, meet productivity targets, and ensure compliance with company and regulatory standards. This role drives operational performance, optimizes team capacity and capability, and supports continuous improvement initiatives in collaboration with other functions. The STM also plays a key role in fostering employee engagement and supporting the Customer Service Manager (CSM) in creating a compliant, customer-focused environment.
What you'll do:
Leadership &amp; People Performance
Lead, coach, and develop a team of front-line employees to achieve performance and quality targets.
Manage effectively in a hybrid working environment.
Role model Bupa values and foster a high-engagement culture.
Conduct regular coaching and development sessions, including formal personal development plans.
Monitor competency levels and address performance or compliance issues swiftly.
Deliver consistent communication through 1:1s, team meetings, and updates.
Compliance &amp; Performance Metrics
Deliver team plans aligned with service KPIs and business objectives.
Maintain a robust control environment to ensure FCA regulatory compliance.
Monitor performance metrics, analyze trends, and take proactive improvement actions.
Own risk, incident, and compliance management for the team.
Customer Experience &amp; Business Improvement
Support and embed business initiatives that improve service efficiency and customer experience.
Lead operational impact assessments for improvement projects and ensure sustainable change.
Identify and implement opportunities for innovation and cost-effective service delivery.
Benchmark against external best practices to enhance team performance.
Internal &amp; External Relationships
Liaise with stakeholders to ensure resource availability and operational delivery.
Manage escalated customer queries and complaints, including those from brokers and corporate clients.
Support management colleagues in delivering excellent customer and supplier experiences.
What you'll bring:
Strong written and verbal English communication skills.
Experience managing front-line employees in a customer-focused or regulated environment.
Contact center/service experience preferred.
Excellent interpersonal and communication skills.
Ability to manage competing priorities and difficult conversations.
Commercial mindset and proactive attitude.
Strong stakeholder management and influencing skills.
Resilience and adaptability in a fast-paced environment.
Initiative and sound decision-making within agreed parameters.
Thorough internal product knowledge.
Strong planning and time management skills.
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.
We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to &quot;Be you at Bupa&quot;. We champion diversity and understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Time Type:
Full time
Job Area:
Locations:
Egypt - Cairo</div></div>
 
Employee mentoring programme, Free flu jabs, Gym membership, Financial planning services, Company pension, Referral programme, Cycle to work scheme, Health &amp; wellbeing programme

<div>New Business Specialist<div>
Job Description:
New Business Specialist
Cairo - Egypt
Full Time (40 hours per week)
Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
We offer Hybrid working so once you have completed the initial training and are competent in your role you are given the freedom to work from home some days and maintain a great work life balance.
Role overview:
Ensure a seamless onboarding experience for our customers, brokers and group secretaries by swiftly and accurately carrying out comprehensive enrolment services for BUPA Global, for all new members /groups and individual.
Customer contact will be across all communication channels - phone, email.
This is a diverse and skilled customer facing role where you will be responsible for resolving all enrolment queries to the customer's (including brokers and group secretaries) complete satisfaction without the need to refer the customer on.
Your individual performance will be a key contribution to the department achieving all targets for quality, productivity, compliance, and regulation.
You will be an enrolment subject matter expert, putting the customer at the centre of everything you do and using your enrolment knowledge to put forward ideas for the continuous improvement of the customer onboarding experience.
What you'll do:
<ul><li>Take end to end ownership for the resolution of all customer and internal Bupa Global enrolment enquiries. Case manage all queries through to resolution.</li><li>
Accurately maintain and update customer records on the customer management system. Ensure that records are accurately updated whenever a customer makes contact.</li><li>
Obtain all missing information for forms that come into the team directly from the customer/broker/group by telephone/email.</li><li>
Input member/group details into the operating system accurately within agreed quality levels and service level agreements.</li><li>
Be an expert in processing new groups and individuals from the initial referral from the Sales Department in accordance with our Service Standards and customer expectations. To be an expert in all business rules and underwriting rules.</li></ul>
Key Experience:<ul><li>
Graduate level with a medical background is desirable</li><li>
Knowledge of insurance and work experience within teams in Financial Services organisation or in a health care sector is desirable</li><li>
Knowledge of Python/RPA or any relevant background in automation/onboarding is desirable</li><li>
Good spoken and written English is essential</li><li>
A track record of achieving and exceeding productivity and quality targets in a high performing team environment
</li><li>Proven experience of building and delivering strong customer servicing within a contact centre setting, coupled with experience of case managing customer queries thorough to resolution</li><li>
Good communicator and negotiator with some experience of corporate level negotiation</li></ul>
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to &quot;Be you at Bupa&quot;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you require information regarding this role in an alternative format, please email: careers@bupa.com
Time Type:
Full time
Job Area:
Commercial &amp; Analytics
Locations:
Egypt - Cairo</div></div>
 
Employee mentoring programme, Free flu jabs, Gym membership, Financial planning services, Company pension, Referral programme, Cycle to work scheme, Health &amp; wellbeing programme

New Business Specialist

Join Bupa and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Bupa

ABOUT_COMPANY

Sales Delivery Assistant

Sales Delivery Service Team Manager

Reporting & Analysis

Financial Regulatory & Reporting

Sales Delivery Assistant

Sales Delivery Service Team Manager

New Business Specialist