Urwah Admin

Bupa

<div><h4 class="jobSectionHeader"><b>Job Description</b></h4>
<p></p><div><p>We are seeking a skilled and motivated physiotherapySpecialist to join Integrated care centre in a leadership role. The successful candidate will play a pivotal role in leading physiotherapy department, selecting staff, ensure training and compliance to regulatory bodies and organization policies monitoring physiotherapists in delivering high-quality patient care and rehabilitation services, he will also be responsible in delivering general and specialized physiotherapy services at ICC. The primary purpose of this role is in overseeing the operations of a physical therapy department in the clinic</p>
<p>
Supervision and Management of Patient Care and administrative duties</p>
<ul>
<li>Oversee daily operations of the physiotherapy department or clinic.</li>
<li>Supervise and evaluate the performance of physiotherapy staff, including therapists, assistants, and aides</li>
<li>Ensure compliance with regulatory standards and industry best practices</li>
<li>Participate in medical equipment selection for PT department in accordance to latest technology, evidence based practices and budget allocation.</li>
<li>Maintain a small caseload of patients, providing high-quality physiotherapy services</li>
<li>Develop and implement individualized treatment plans based on patient assessments</li>
<li>Monitor patient progress and adjust treatment plans as necessary</li>
<li>Participate actively in the interview and selection of all physiotherapists will be hired for BCC.</li>
<li> Manage schedules, ensuring optimal workflow and patient satisfaction</li>
<li>Develop and implement policies and procedures in line with industry standards</li>
<li>Maintain accurate and up-to-date patient records and department documentation</li>
</ul>
<p>Progress Monitoring and Adjustment</p>
<ul>
<li>Regular monitor and evaluate patient progress, with full documentation to the treating physician for optimal outcomes.</li>
<li>Communicate with patients and their families to provide updates on progress and modifications to the treatment plan.</li>
</ul>
<p>Training and Development</p><br>
<p></p>
<ul>
<li>Provide training and professional development opportunities for staff</li>
<li>Conduct performance appraisals and provide constructive feedback</li>
<li>Organize and lead in-service training sessions and workshops</li>
</ul>
<p>Collaboration with Healthcare Team</p>
<ul>
<li>Work closely with physicians, nurses, and other healthcare professionals to coordinate patient care</li>
</ul>
<p>Quality Assurance</p>
<ul>
<li>Evaluate the quality of patient care and implement improvements as needed.</li>
<li>Ensure the facility is clean, safe, and well-maintained always.</li>
<li>Participate in strategic planning and budgeting for the department</li>
</ul>
<p>Professional Development</p>
<ul>
<li>Stay informed about advancements in physiotherapy techniques, research, and technology.</li>
<li>Participate in ongoing professional development opportunities to enhance clinical skills and knowledge</li>
</ul></div><p></p>
<h4 class="jobSectionHeader"><b>Skills</b></h4>
<p></p><div><ul><li>Current and active SCFHS licensure as a Physiotherapy Specialist.</li>
<li>Minimum 5 Years experience in physiotherapy of which 2 at least in leadership role.</li>
<li>Proven experience in providing physiotherapy services, preferably in specialized medical center setting</li>
<li>In-depth knowledge of musculoskeletal, neurological, and cardiopulmonary conditions, and their impact on functional mobility</li>
<li>Proficient in conducting assessments, developing treatment plans, and implementing evidence-based interventions</li>
<li>Strong interpersonal and communication skills to effectively engage with patients, families, and interdisciplinary team members</li>
<li>Excellent documentation and reporting abilities, with attention to detail and accuracy</li>
<li>Ability to work independently, prioritize tasks, and manage time effectively</li>
<li>Compassionate, patient-centered approach and a commitment to delivering high-quality care</li>
<li>Familiarity with relevant safety regulations, infection control protocols, and ethical guidelines</li>
<li>Computer skills</li>
</ul></div><p></p>
<h4 class="jobSectionHeader"><b>Education</b></h4>
<div><p>Bachelor's of Physical Therapy</p></div></div><p></p>

Physiotherapy

<div><p>Job Description:</p><p><b>
Credit Control Administrator
</b></p><p><b>District 5, </b><b>Cairo, Egypt
</b></p><p><b>Full time
</b></p><p>Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.<br>
</p><p><b>Role Overview</b></p>
<p>The Credit Administrator is part of the Credit Control Team, with accountability for the management of a portfolio of all customer type debt and with responsibility for ensuring that customer payments are processed accurately and efficiently in line with or exceeding agreed targets. Reporting to the Credit Control Team Leader, the Credit Administrator is a member of the Bupa Egypt Finance team and works closely with the Bupa Global Finance Operations Team.</p>
<p><b>What you'll do:</b></p><ul><li>
Manage a portfolio of credit control tasks</li><li>
Processing insurance premium payments</li><li>
Maintaining Bupa customer account balances</li><li>
Handle the unapplied collection list to clear outstanding receivables</li><li>
Liaising with customers to ensure effective credit control</li><li>
Ensuring adherence to regulatory standards, such as Anti-Money laundering compliance and sanction compliance</li><li>
To account manage a personal portfolio of debt and credit control related tasks through inbound and outbound telephone contact</li><li>
Take ownership of the enquiries and liaise between departments/ suppliers/ intermediaries to provide a 'seamless service' to customers</li><li>
Take accountability for the daily administrative tasks required in line with set service standards and process parameters</li><li>
Ensure that receipts from customers are being processed on a daily basis in line with agreed processes and service targets</li><li>
Ensure the timely reconciliation of accounting and statements as required and investigation of unreconciled items are resolved within agreed SLAs</li><li>
Identify opportunities, whether system based, process based or performance based to reduce debtor volumes, improve efficiency and improve customer experience</li><li>
Ensure that any identified control weaknesses are escalated to the Credit Control Team Leader, particularly around segregation of duties, money laundering and financial crime concerns and access controls within the payments process</li><li>
Where required support other parts of Finance, e.g. assisting with the clearance of bank reconciling items</li></ul>
<p><b>What you'll bring:</b></p><ul><li>
Experience in credit control, preferably in a similar industry</li><li>
A track record of achieving and exceeding targeted business results/KPIs, including achievement and evidence of high-volume transactional work</li><li>
Highly numerate with ability to process financial data quickly, and strong attention to detail</li><li>
Experience of dealing directly with customers and communicating to them in a clear, concise and professional manner</li><li>
Fluent English</li><li>
Proficient with Microsoft excel</li><li>
Bachelor's Degree from Commerce, Accounting or Finance</li></ul>
<p><b>Why Bupa?
</b><br>
We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.<br>
</p><p>Time Type:</p>
Full time<p>
Job Area:</p>
Finance &amp; Accounting<p>
Locations:</p>
Egypt - Cairo</div>

Credit Control Administrator

<div><h4 class="jobSectionHeader"><b>Job Description</b></h4>
<p></p><div><div><ul><li>Assists in data collection, cleaning, and pre-processing</li>
<li>Conduct exploratory data analysis to uncover trends, patterns, and anomalies, and forecast capacity</li>
<li>Develop machine learning models</li>
<li>Collaborate with cross-functional teams to understand business requirements</li>
<li>Experience in writing SQL, and using programming languages such as Python and R</li>
<li>Assists in designing, developing, and maintaining reports and visual dashboards using IBM Cognos, Power BI and Tableau</li>
<li>Collect, clean, and analyze data from various sources</li>
<li>Create and maintain low-code/no-code internal tools developed in Microsoft Power Platform</li>
<li>Perform analysis and exploration on data to aid in decision-making processes</li>
<li>Document processes and maintain detailed records of reports, dashboards, and analyses</li></ul><br>
</div>
</div><p></p><h4 class="jobSectionHeader"><b>Skills</b></h4>
<p></p><div><h4 class="jobSectionHeader"><b>Skills</b></h4>
<div><ul><li>Good Communication Skills</li>
<li>Good English Language</li>
<li>Computer Skills</li>
<li>Microsoft Skills</li>
</ul>
<p> <b>Education:</b></p>
<p>
MIS, Data Science, Computer Science, or Statistics</p></div></div></div><p></p>

Pre- Authorizations

<div><h4 class="jobSectionHeader"><b>Job Description</b></h4><br>
<p></p><div><p>The Registrar Nephrology is a physician in specialty training who delivers comprehensive nephrology care exclusively through virtual platforms. The role focuses on the assessment, diagnosis, and management of acute and chronic kidney diseases using telehealth technologies, ensuring safe, evidence-based, and patient-centred care under consultant supervision, while supporting continuity of care and chronic disease management<br>
<br>
Virtual Patient Consultations and clinical Management:<br>
 Conduct video and phone consultations for patients with nephrology-related conditions.<br>
 Assess and manage chronic kidney disease (CKD), hypertension, electrolyte disorders, proteinuria, haematuria, nephrolithiasis, and post-AKI follow-up.<br>
 Review laboratory results and imaging remotely and adjust management plans accordingly.<br>
 Identify red flags requiring urgent in-person assessment or hospital referral.<br>
 Develop individualized treatment and monitoring plans in collaboration with consultants.<br>
 Ensure accurate and timely documentation in the electronic medical record (EMR).<br>
 Arrange virtual follow-ups and coordinate care with primary providers.<br>
<br>
Chronic Disease Management and Continuity of Care:<br>
 Monitor CKD progression using laboratory trends and patient-reported outcomes.<br>
 Provide virtual counselling on lifestyle modification, diet, fluid balance, and medication adherence.<br>
 Support anaemia of CKD, CKD-MBD, and blood pressure management remotely.<br>
 Collaborate with dietitians and allied health professionals via telehealth platforms.<br>
 Coordinate dialysis preparation education and timely referrals when indicated.<br>
<br>
Quality Assurance, Patient Safety, and Compliance:<br>
 Adhere to nephrology clinical guidelines, telemedicine regulations, and ethical standards.<br>
 Ensure safe prescribing practices, including dose adjustments in renal impairment.<br>
 Monitor and counsel patients regarding medication side effects and warning signs.<br>
 Report patient safety concerns and adverse events to the Quality Department.<br>
 Participate in virtual audits, quality improvement initiatives, and clinical reviews.<br>
<br>
Telehealth Platform Proficiency and Digital Care Delivery:<br>
 Utilize telemedicine platforms for video consultations, secure messaging, and lab result reviews.<br>
 Maintain accurate, complete, and confidential digital patient records.<br>
 Optimize use of remote monitoring data (e.g. home blood pressure readings).<br>
 Participate in telehealth training and collaborate with IT support for system optimization<br>
<br>
Patient Experience and Satisfaction:<br>
 Communicate diagnoses and management plans clearly and empathetically.<br>
 Provide education on kidney disease progression, treatment options, and red-flag symptoms.<br>
 Address patient concerns and follow-up questions promptly via telehealth channels.<br>
 Encourage adherence to treatment plans and follow-up schedules<br>
<br>
Multidisciplinary and Consultant Collaboration:<br>
 Collaborate virtually with nephrology consultants for case discussions and escalation of care.<br>
 Coordinate care with primary care physicians, nurses, pharmacists, and dietitians.<br>
 Participate in multidisciplinary virtual meetings and care planning.<br>
Professional Development and Teaching:<br>
 Maintain up-to-date knowledge in nephrology.<br>
 Attend CME, workshops and conferences.
 <br>
Participate in case discussion and academic activity.
 <br>
Support teaching and supervision of junior doctors when required.</p></div><br>
<p></p>
<h4 class="jobSectionHeader"><b>Skills</b></h4><br>
 <p></p><div><ul><li>Medical degree (MBBS or equivalent) from an accredited institution.</li>
<li>Completion of Internal Medicine residency from an accredited program.</li>
<li>Nephrology training/fellowship (in progress or completed).</li>
<li>Saudi Commission for Health Specialties (SCFHS) classification and registration as Registrar Nephrology.</li>
<li>Strong clinical judgment with expertise in CKD and renal pharmacology.</li>
<li>Experience or strong interest in telemedicine-based care.</li>
<li>Proficiency in EMR systems and telehealth platforms.</li>
<li>Excellent communication, analytical, and organizational skills.</li>
<li>Commitment to patient safety, quality improvement, and continuous professional development.</li></ul></div><br>
<p></p>
<h4 class="jobSectionHeader"><b>Education</b></h4>
<div><p>Medicine &amp; Surgery</p></div></div><p></p>

Nephrology

<div><h4 class="jobSectionHeader"><b>Job Description</b></h4>
<p></p><div><p>To ensure that specific BUPA products are sold to the retail customers based on the leads generated, as per the need of the customer and ensuring that all the sales processes are followed ensuring high customer satisfaction thereby helping the Retail Sales business achieve their targets.</p><br>
<p></p>
<ul>
<li>Follow set KPI's by team leader for number of calls, visits and proposals.</li>
<li>Search for new leads by different sources (Net - calls - territory Management - Referrals - CRM &hellip; etc)</li>
<li>Ensure submitting the quotation within department KPI's (72 hours).</li>
<li>Ensure high standard written correspondences in Arabic &amp; English</li>
<li>Fulfill Renewal book target</li>
<li>Track all sales stages from identification of prospect, calls, meetings, follow ups, pricing and agreement signature, relation</li>
<li>Ensure premium collection according to Finance policy</li>
<li>Ensure Premium collection in accordance to BA credit control policy</li>
<li>Achieving 100 % of Outstanding collection</li>
<li>Ensure that the daily sales report is sent to the Team Leader</li>
<li>Ensure that a monthly report of all the accounts that have been won &amp; lost</li>
<li>Maintain awareness of market trends and competitors</li>
<li>Meet minimum weekly sales call standards and complete all reporting, forecasting in a timely manner</li>
<li>Maintain awareness of market trends and competitors' practices and pass on the intelligence to the retail sales management</li>
<li>Ensure that the customer is completely satisfied with the interaction during the interaction.</li>
<li>Follow up on customer query &amp; request which requires interaction with other departments (Membership - Customer Service - Pre-Auth - Claim - Finance &hellip;etc)</li>
<li>Ensure monthly visit or when needed to build good relationship with the client &amp; apply the loyalty program</li>
<li>Comply with all regulatory requirements of SAMA &amp; CCHI to mitigate any compliance risk</li>
</ul></div><p></p>
<h4 class="jobSectionHeader"><b>Skills</b></h4>
<p></p><div><ul><li>Should have good grasp in written and spoken English &amp; Arabic</li>
<li>Ability to work under pressure</li>
<li>Drive to perform at high levels</li></ul></div></div><p></p>

SME Account Management

<div><p>Job Description:</p><p><b>
Business Development Manager</b></p>
<p><b>Location status</b>: Hybrid<br>
<b>Location:</b> South Africa c/o Dubai</p><p><b>
Additional Location: </b>Kenya - Nairobi<br>
<b>Contract type</b>: Permanent<br>
<b>Shift pattern:</b> Full-time</p>
<p><b>We make health happen</b></p>
<p>At Bupa, our purpose is simple: we help people live longer, healthier, happier lives - and make a better world. With no shareholders, we reinvest our profits to improve care and experience for our customers.</p>
<p>As our Business Development Manager, you'll play a key role in making health happen for employer groups across Africa. You'll grow our presence by building trusted relationships with brokers and businesses, and by tailoring solutions that give more people access to quality international health cover.</p>
<p>What makes this role stand out? You'll own the sales plan for your segment, shape go‑to‑market initiatives, and partner with pricing, proposition and marketing colleagues to bring customer‑ready offers to life. You'll be measured on clear, practical outcomes - building a healthy pipeline, improving conversion, and growing average deal size - all in service of our mission.</p>
<p><b>Key Responsibilities</b></p><ul><li><p>
Own and deliver the segment sales strategy and plan, working closely with segment managers and the wider commercial team, with clear timelines and measures.</p></li><li><p>
Build and manage high quality prospect pipeline across key markets and channels, with a focused broker engagement approach.</p></li><li><p>
Develop compelling proposals and presentations that clearly explain the Bupa proposition; negotiate fair, sustainable terms.</p></li><li><p>
Strengthen broker and client relationships, including onboarding priority brokers and supporting training to enable growth.</p></li><li><p>
Track performance and market insight, providing regular forecasts and feedback; keep sales activity records accurate and up to date.</p></li><li><p>
Champion compliant selling and risk awareness, escalating potential issues and meeting regulatory and governance requirements.</p></li><li><p>
Collaborate with pricing, proposition and marketing to inform campaign activity and optimise distribution; complete CRM and reporting to agreed standards.</p></li><li><p>
Model Bupa's culture and values, acting with integrity and putting customers at the heart of decisions.</p></li>
</ul><p><b>What We're Looking For</b></p>
<p>We're looking for someone who's confident, curious and commercially minded - and who cares about doing the right thing for customers.</p><ul><li><p>
A sales background in global health insurance or relevant financial services (e.g., life insurance, banking or wealth), with success managing large corporate accounts.</p></li><li><p>
First‑hand experience working with Africa markets and broker‑led distribution.</p></li><li><p>
A track record of winning new business and meeting targets through practical, consultative selling.</p></li><li><p>
Strong commercial judgement, including pricing and contract know‑how, and the ability to read financials and act on them.</p></li><li><p>
Excellent communication and influencing skills, with the ability to build partnerships and negotiate fair outcomes.</p></li><li><p>
Comfortable in a regulated environment, with a commitment to treating customers fairly and following governance requirements.</p></li><li><p>
Leadership experience: you've supported teams through change and growth.</p></li>
</ul><p><b>Why Bupa</b></p>
<p>We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.</p>
<p>We encourage all of our people to &rdquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.</p>
<p>Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.</p>
<p>If you require information regarding this role in an alternative format, please email: careers@bupa.com.</p>
<p>Time Type:</p>
Full time<p>
Job Area:</p><p>
Locations:</p>
Kenya - Nairobi, South Africa c/o Dubai</div>

Business Development Manager

<div><h4 class="jobSectionHeader"><b>Job Description</b></h4>
<p></p><div><p>Support the PA Operations team in gathering business and system requirements, coordinating issue resolution, and preparing Project Initiation Documents (PIDs), reports, visuals, and presentations, while gaining hands-on exposure to enterprise systems and operational processes.</p>
<p><b>
Requirements &amp; Documentation Support:</b></p>
<ul>
<li>Assist in gathering and documenting business and system requirements</li>
<li>Prepare and update Project Initiation Documents (PIDs) and basic process documentation</li>
</ul>
<p> <b>Issue &amp; Ticket Coordination:</b></p>
<ul>
<li>Support issue and ticket tracking and follow-ups</li>
<li>Coordinate with IT teams, vendors, and internal stakeholders on resolution status</li>
</ul>
<p><b>Reporting &amp; Visuals Support:</b></p>
<ul>
<li>Create PowerPoint presentations, visuals, and simple dashboard mockups</li>
<li>Support preparation of management and operational reports</li>
</ul>
<p><b>Operational Tracking &amp; Reporting:</b></p>
<ul>
<li>Maintain operational trackers and basic KPIs</li>
<li>Support data validation and reporting accuracy checks</li>
</ul>
<p><b>Stakeholder &amp; Meeting Support:</b></p>
<ul>
<li>Document meeting minutes and action items</li>
<li>Follow up on assigned actions and support cross-functional coordination</li>
</ul></div><p></p>
<h4 class="jobSectionHeader"><b>Skills</b></h4><br>
<p></p><div><ul><li>Good Communication Skills</li>
<li>Good English Language</li>
<li>Computer Skills</li>
<li>Microsoft Skills</li>
<li>Bachelor MIS/Computer Science/Business Administration</li></ul></div></div><p></p>

Business Analyst

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