Urwah Admin

Bupa Arabia

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 Job Description
 
 
 
 Role Purpose:
 
 
 The Testing &amp; Quality Trainee supports the QA team in ensuring the quality and stability of software applications by following structured Software Testing Life Cycle (STLC) processes. The role focuses on learning and performing manual testing activities, documenting results, identifying issues under supervision, and contributing to quality improvements. This role is designed to develop the trainee&rsquo;s foundational skills in software testing through practical, hands‑on experience.
 
 
 Key Accountabilities:
 
 
 1- Provide 1st line application support;
 
 
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 Assist in preparing and executing manual test cases under guidance
 
 
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 2- Contribute to defect identification and reporting;
 
 
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 Log defects, gather evidence, and retest after fixes
 
 
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 3- Maintain QA documentation;
 
 
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 Prepare and update test cases, test logs, and test evidence
 
 
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 4- Collaborate with project and technical teams;
 
 
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 Communicate with developers, analysts, and QA team members to clarify issues
 
 
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 5- Support process improvement initiatives;
 
 
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 Follow QA standards and contribute ideas for improvement
 
 
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 Skills
 
 
 
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 Basic understanding of software testing concepts and STLC
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 Ability to write simple test cases and document results
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 Basic troubleshooting and analytical skills
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 Familiarity with any test management or tracking tools (advantage but not required)
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 Exposure to test automation or CI/CD concepts is a plus (not required)
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 Attention to detail
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 Willingness to learn and take feedback
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 Strong communication and teamwork skills
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 Ability to follow structured processes and guidelines
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 Fluent in Arabic and English (spoken and written)
 
 
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 Education
 
 
 Bachelor&rsquo;s degree in Computer Science, Software Engineering, Information Technology, or related
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Trainee - Testing & Quality (Tamheer/Coop)

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 Job Description
 
 
 
 Role Purpose:
 
 
 Support the CareConnect team in driving digital healthcare initiatives, service utilization, and operational reporting.
 
 
 The trainee will assist in project coordination, service monitoring, data analysis, and cross-department collaboration to enhance the delivery and adoption of CareConnect services across Bupa members and SME clients.
 
 
 Key Accountabilities:
 
 
 1- Digital Project Coordination;
 
 
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 Support the team in coordinating digital healthcare initiatives and projects
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 Assist in preparing project documentation such as PID and requirements
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 Follow up with internal stakeholders (IT, Digital, Operations) on project progress
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 Track project milestones and update project status
 
 
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 2- Service Utilization Monitoring;
 
 
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 Monitor utilization of CareConnect services
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 Track usage across different channels (clinic, teleconsultation, instant consultation)
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 Support analysis of service adoption trends
 
 
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 3- Reporting &amp; Dashboard Support;
 
 
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 Assist in preparing performance reports and dashboards
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 Compile data from different internal systems
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 Support data analysis for SME and member segments
 
 
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 4- Customer Experience Insights;
 
 
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 Support collection and review of customer feedback
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 Identify experience gaps in digital and clinic journeys
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 Assist in proposing improvement opportunities
 
 
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 5- Sales &amp; SME Support;
 
 
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 Support preparation of service materials for sales teams
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 Assist in explaining CareConnect offerings for SME clients
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 Help analyze SME service utilization
 
 
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 6- Operational Support;
 
 
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 Assist in coordinating internal meetings and documentation
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 Support preparation of presentations and reports
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 Follow up on action items across teams
 
 
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 Skills
 
 
 
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 Strong interest in digital healthcare and healthcare operations
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 Basic knowledge of data analysis and reporting
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 Familiarity with Microsoft Office (Excel, PowerPoint)
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 Good communication and coordination skills
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 Ability to work in a cross-functional environment
 
 
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 Education
 
 
 Bachelor's degree in Computer Science or related field
</div>

Trainee - Digital Experience (Tamheer/Coop)

<div>
 
 Job Description
 
 
 
 Role Purpose:
 
 
 Responsible for leading and executing the full testing lifecycle for all health insurance, digital, and NPHIES related technology initiatives. This role ensures that every system, integration, and transaction&mdash;spanning eligibility, claims, prior authorization, provider interactions, coding standards, and data exchange meets functional accuracy, performance, security, and regulatory compliance expectations. The Senior Manager oversees hands on test planning, test execution, defect management, automation development, non functional validation, and end to end quality assurance to guarantee reliable, compliant, and high performing solutions.
 
 
 This role requires deep expertise in health insurance operations and NPHIES workflows, coupled with strong technical testing capabilities. The Senior Manager drives quality execution across manual testing, automation, performance testing, and data validation while embedding structured, repeatable testing practices across teams. Through rigorous test execution, continuous improvement, and strict adherence to health interoperability standards.
 
 
 Key Accountabilities:
 
 
 1-QA Planning &amp; Execution:
 
 
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 Develop test plans, test scenarios, and test scripts for all releases.
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 Lead hands on execution of SIT, functional, system integration, and regression testing.
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 Ensure readiness of test environments, test data, and entry/exit criteria.
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 Manage defect triage, reporting, and closure.
 
 
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 2-Health Insurance &amp; NPHIES Testing:
 
 
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 Conduct hands on testing for eligibility, claims, prior authorization, membership, benefits, provider network, and policy modules.
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 Execute testing for NPHIES transactions: Eligibility, eClaims, eAuthorizations, Clinical Coding, Payments, and Attachments.
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 Validate business rules, product configurations, and actuarial logic.
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 Execute end-to-end process testing across TPA and insurance systems.
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 Ensure compliance with NHIC, CCHI, NPHIES standards.
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 Conduct interoperability and integration testing with external stakeholders.
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 Validate coding standards: ICD 10 AM, DRG etc.
 
 
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 3-Test Automation Execution:
 
 
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 Develop automated test scripts for UI, API, and NPHIES flows.
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 Execute automated regression cycles and maintain automation suites.
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 Integrate automation into CI/CD pipelines for continuous testing.
 
 
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 4-Non Functional Testing:
 
 
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 Conduct load, stress and volume tests for insurance and NPHIES APIs.
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 Validate API performance and stability under peak loads.
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 Execute basic security testing (vulnerabilities, access validation, API security).
 
 
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 5-Reporting &amp; Metrics:
 
 
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 Prepare daily/weekly test reports, dashboards, and traceability matrices.
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 Publish quality status, defect summaries, and readiness reports to stakeholders.
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 Ensure test documentation, evidence, and audit trails are maintained.
 
 
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 Skills
 
 
 
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 Extensive hands on experience in functional, integration, regression, UAT, E2E testing
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 Strong domain expertise in health insurance, covering:
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 Eligibility
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 Claims (Submission, Adjudication, Rejection workflows)
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 Prior Authorization
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 Provider Network
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 Membership &amp; Benefits
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 Proven experience executing NPHIES testing (Eligibility, eClaims, eAuthorizations, Clinical Coding transactions)
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 Hands on validation of coding standards: ICD 10 AM,
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 Strong experience in API testing using Postman, SoapUI
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 Experience executing automation testing (UI/API/Mobile App)
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 Experience conducting performance, load, and volume testing
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 Strong stakeholder management and cross functional coordination skills
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 Excellent defect management, test documentation, and reporting capabilities
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 Ability to interpret regulatory requirements from NPHIES, NHIC, and CCHI
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 Strong analytical, troubleshooting, and problem solving skills
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 Ability to work in fast paced environments with strict deadlines
 
 
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 Education
 
 
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 Bachelor&rsquo;s degree in Computer Science, Software Engineering, Information Technology, or related fi
 
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Manager – Testing and Quality

Join Bupa Arabia and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Bupa Arabia

About Company

Trainee - Testing & Quality (Tamheer/Coop)

Trainee - Digital Experience (Tamheer/Coop)

Manager – Testing and Quality