Qureos Mentor

Burke & Herbert Bank & Trust

<div><div><div><b>Job Description</b></div><p>
Edit</p></div><div><div><div>
English (US)</div></div><div><br>
</div></div><div></div><br>
<div><div><div><div>Job Posting Title</div><div><b>
Customer Service Teller
</b></div></div></div><p><b>Job Description</b></p><div></div><div><div><div><div><div><div><div><div><div><div><p><b><br>
JOB DESCRIPTION</b></p><p><b>
Summary/Objective</b></p><p>
Under the direction of the Branch Management, performs a variety of duties related to all phases of teller work, including proper receiving and handling of deposits, checks and payments; cross-sells to customers. Supports the brand promise.</p><p><b><br>
Essential Functions</b></p><ul><li>
Receives and handles deposits of all types, ensuring the proper endorsement on negotiable instruments within these deposits.</li><li>
Adheres at all times to the &ldquo;check cashing policy&rdquo; and &ldquo;limitation of authority policy&rdquo; as indicated in Reg CC.</li><li>
Issues cashiers&rsquo; checks and redeems Savings Bonds.</li><li>
Reconciles cash and transactions each day to within the &ldquo;teller difference standards&rdquo; and reports results through submission of teller daily balance sheet.</li><li>
Consistently demonstrates a helpful, friendly attitude.</li></ul><ul><li>
Maintains proper amounts of currency and coin in drawer.</li><li>
Understands role in case of robbery, whether victim or bystander, and knows proper post-robbery procedures.</li><li>
Maintains neat and orderly work area and ensures that all negotiable instruments and confidential records are properly secured.</li><li>
Adheres to all security procedures.</li></ul><ul><li>
Sells and/or refers Bank products and services to customers and prospects.</li><li>
The duties of this position must be performed from the physical branch or bank location in order to best service the needs of the customers or support the Bank facilities</li></ul><p><b>
Skills/Abilities</b></p><ul><li>
Strong customer service and sales skills.</li><li>
Ability to communicate clearly with the public.</li><li>
Good math skills and must be able to perform accurate work.</li><li>
Understand security issues involving money and checks preferred.</li><li>
Good comfort level with handling United States currency.</li><li>
Ability to handle and count money accurately.</li></ul><p></p><p><b><br>
Education and Experience</b></p><ul><li>
High School diploma or equivalent preferred.</li><li>
Sales and customer service experience preferred.</li><li>
Experience in handling United States currency preferred.</li><li>
Basic Computer Skills required.</li></ul><p></p><p><br>
This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.</p><p></p><p><b><br>
Physical Demands</b></p><p>
This position requires manual dexterity, the ability to lift files and opening cabinets. This position requires bending, stooping or standing as necessary.</p><p></p><p><br>
This position is classified as non-exempt, and as such it is paid on an hourly basis. The pay range for this position is $16.00 - $18.00 per hour. Other compensation includes overtime paid at one and one-half times the normal hourly rate for any hours worked in excess of 40 in a workweek. Eligible for incentive compensation.</p><p></p><p><b><br>
Travel</b></p><p>
Travel may be required for this position.</p><p></p><p><br>
This position is classified as full-time and the benefits package includes health insurance, dental insurance, vision insurance. Employees may select from coverage options which range from employee only to family coverage. Full-time employees receive Paid Time Off (PTO), a paid holiday schedule, paid bereavement, and paid parental leave. Benefits also include company paid life insurance and paid long-term disability coverage. Our bank also offers a 401(k) with a company match.</p><p></p><p><b><i><br>
Equal Employment Opportunity/M/F/disability/protected veteran status</i></b></p><p></p><p><br>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p></div></div></div></div></div></div></div></div></div></div></div></div><p></p>

Customer Service Teller

<div><div><div><b>Job Description</b></div><p>
Edit</p></div><div><div><div>
English (US)</div></div><div><br>
</div></div><div></div><br>
<div><div><div><div>Job Posting Title</div><div><b>
Customer Service Teller
</b></div></div></div><p><b>Job Description</b></p><div></div><div><div><div><div><div><div><div><div><div><div><p><b><br>
JOB DESCRIPTION</b></p><p><b>
Summary/Objective</b></p><p>
Under the direction of the Branch Management, performs a variety of duties related to all phases of teller work, including proper receiving and handling of deposits, checks and payments; cross-sells to customers. Supports the brand promise.</p><p><b><br>
Essential Functions</b></p><ul><li>
Receives and handles deposits of all types, ensuring the proper endorsement on negotiable instruments within these deposits.</li><li>
Adheres at all times to the &ldquo;check cashing policy&rdquo; and &ldquo;limitation of authority policy&rdquo; as indicated in Reg CC.</li><li>
Issues cashiers&rsquo; checks and redeems Savings Bonds.</li><li>
Reconciles cash and transactions each day to within the &ldquo;teller difference standards&rdquo; and reports results through submission of teller daily balance sheet.</li><li>
Consistently demonstrates a helpful, friendly attitude.</li></ul><ul><li>
Maintains proper amounts of currency and coin in drawer.</li><li>
Understands role in case of robbery, whether victim or bystander, and knows proper post-robbery procedures.</li><li>
Maintains neat and orderly work area and ensures that all negotiable instruments and confidential records are properly secured.</li><li>
Adheres to all security procedures.</li></ul><ul><li>
Sells and/or refers Bank products and services to customers and prospects.</li><li>
The duties of this position must be performed from the physical branch or bank location in order to best service the needs of the customers or support the Bank facilities</li></ul><p><b>
Skills/Abilities</b></p><ul><li>
Strong customer service and sales skills.</li><li>
Ability to communicate clearly with the public.</li><li>
Good math skills and must be able to perform accurate work.</li><li>
Understand security issues involving money and checks preferred.</li><li>
Good comfort level with handling United States currency.</li><li>
Ability to handle and count money accurately.</li></ul><p></p><p><b><br>
Education and Experience</b></p><ul><li>
High School diploma or equivalent preferred.</li><li>
Sales and customer service experience preferred.</li><li>
Experience in handling United States currency preferred.</li><li>
Basic Computer Skills required.</li></ul><p></p><p><br>
This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.</p><p></p><p><b><br>
Physical Demands</b></p><p>
This position requires manual dexterity, the ability to lift files and opening cabinets. This position requires bending, stooping or standing as necessary.</p><p></p><p><b><br>
Travel</b></p><p>
Travel may be required for this position.</p><p></p><p><br>
This position is classified as full-time and the benefits package includes health insurance, dental insurance, vision insurance. Employees may select from coverage options which range from employee only to family coverage. Full-time employees receive Paid Time Off (PTO), a paid holiday schedule, paid bereavement, and paid parental leave. Benefits also include company paid life insurance and paid long-term disability coverage. Our bank also offers a 401(k) with a company match.</p><p></p><p><b><i><br>
Equal Employment Opportunity/M/F/disability/protected veteran status</i></b></p><p></p><p><br>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p></div></div></div></div></div></div></div></div></div></div></div></div><p></p>

<div><p><b>Community Bank Manager</b></p><p><b>
CLASSIFICATION</b></p><p>
Exempt</p><p><b>
REPORTS TO</b></p><p>
Market Manager</p><p><b>
JOB DESCRIPTION</b></p><p><b>
Summary/Objective</b></p><p>
Leads a branch team in delivering the Bank&rsquo;s brand promise and in meeting the Bank&rsquo;s business objectives. Serves as a leader, coach, and role model for team members in developing new customer relationships, solidifying existing customer relationships and delivering high-quality customer experiences. Achieves assigned sales goals. Ensures efficient and effective branch operations.</p><p><b><br>
Essential Functions</b></p><ul><li>
Coaches, manages, and trains team members to deliver high-quality sales and service experiences consistently in the Bank&rsquo;s branches.</li><li>
Consistently employs the 7 sales management practices: new customer onboarding, lobby management, huddles, white boards, coaching, and sales team meetings.</li><li>
Motivates team members to achieve assigned sales goals.</li><li>
Serves as a role model for team members and colleagues in the delivery of the Bank&rsquo;s brand promise.
</li><li>Develops and maintains strong knowledge across the full range of products and services that the Bank has to offer.
</li><li>Leads branch team in executing effective operational and quality control procedures to provide high-quality, efficient customer service, ensure compliance, and mitigate risks.</li><li>
Develops business outside of the branch to identify opportunities for new business banking relationships. Manages relationships with business banking customers in partnership with Relationship Managers and Treasury Management team.</li><li>
Identifies opportunities for consumer mortgage relationships and presents quality leads to Mortgage Loan Officers.</li><li>
Identifies opportunities for wealth management relationships and present quality leads to Wealth Advisors.</li><li>
Represents the Bank within the community. Identifies and participates in community and business events for the purpose of increasing awareness of and interest in Burke &amp; Herbert Bank. Participates in Bank sponsored activities and events, including evening management meetings and weekend functions.</li><li>
Develops solid understanding of the assigned branch market. Identifies opportunities for new business. Monitors and communicates local competitive activities.
</li><li>Solves complex customer servicing issues and handles difficult customers effectively.</li><li>
Manages and mitigates operational risks by following established policies and procedures and making sound business decisions.</li><li>
Mentors and develops team of branch representatives with varying skill sets and experience (tellers, sales and service representatives, customer service representatives, assistant managers) to achieve sales, service, and operational excellence. Ensures effective team member communications. Identifies and supports training and development opportunities. Provides ongoing coaching. Prepares performance evaluations. Recommends team member promotions and takes disciplinary action or terminates as appropriate.</li><li>
Prepares information/reports on branch performance/market trends as requested by senior management.</li><li>
Attends educational functions, classes, and training and development sessions as assigned by Senior Management.</li><li>
The duties of this position must be performed from the physical branch or bank location in order to best service the needs of the customers or support the Bank facilities.</li></ul><p></p><p><b><br>
Skills/Abilities</b></p><ul><li>
Strong coaching, motivational, and training skills focusing on sales, service and operations.</li><li>
Excellent oral and written communication skills.</li><li>
Strong organizational skills.</li><li>
Proven sales experience to include developing strong business relationships and meeting/exceeding sales goals.</li><li>
Strong analytical and decision-making skills.</li><li>
Ability to resolve problems effectively and efficiently.</li><li>
Strong ability to handle difficult customers.</li><li>
Strong knowledge of bank products and services and branch operations.</li></ul><p><b>
Education and Experience</b></p><ul><li>
Bachelor&rsquo;s Degree preferred.</li><li>
Five plus years of commercial branch banking experience.</li><li>
Basic Microsoft Office and Internet Skills.</li></ul><p><b>
Supervisory Responsibility</b></p><p>
This position has supervisory responsibilities.</p><p><b>
Work Environment</b></p><p>
This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.</p><p><b>
Physical Demands</b></p><p>
This position requires manual dexterity, the ability to lift files and opening cabinets. This position requires bending, stooping or standing as necessary.</p><p><b>
Travel</b></p><p>
Travel may be required for this position.</p><p></p><p><br>
This position is classified as full-time and the benefits package includes health insurance, dental insurance, vision insurance. Employees may select from coverage options which range from employee only to family coverage. Full-time employees receive Paid Time Off (PTO), a paid holiday schedule, paid bereavement, and paid parental leave. Benefits also include company paid life insurance and paid long-term disability coverage. Our bank also offers a 401(k) with a company match.</p><p>
Eligible for incentive compensation.</p><p></p><p><b><i><br>
Equal Employment Opportunity/M/F/disability/protected veteran status</i></b></p><p></p><p><br>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p></div>

Community Bank Manager

Join Burke & Herbert Bank & Trust and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Burke & Herbert Bank & Trust

About Company

Customer Service Teller

Customer Service Teller

Community Bank Manager