Qureos Mentor

Burq

<div>
 We're looking for a Customer Success Manager to help our growing customer base succeed with our platform. You'll manage a large book of business, driving adoption, retention, and satisfaction while acting as the first line of defense for escalations. You'll be a proactive problem solver who can enable customers to get the most out of our product&mdash;even when they hit bumps in the road.
 
 
 This role is perfect for someone who thrives in a fast-paced startup environment, knows how to juggle multiple accounts, and is passionate about building strong, lasting relationships.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Manage a large, diverse book of accounts, ensuring each customer achieves their business goals using our platform
 </li>
 <li>
 Drive customer retention and reduce churn through proactive outreach, regular check-ins, and value delivery
 </li>
 <li>
 Handle customer escalations with urgency and empathy, working cross-functionally to find quick resolutions
 </li>
 <li>
 Provide training, enablement, and best practice guidance to customers so they can maximize platform adoption
 </li>
 <li>
 Serve as the voice of the customer internally, collaborating with Product, Engineering, and Support to improve features and processes
 </li>
 <li>
 Track account health metrics and identify expansion or upsell opportunities
 </li>
 <li>
 Develop account success plans for strategic customers within your book
 </li>
 <li>
 Contribute to building scalable processes for customer success as our team grows
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 3-5 years of experience in Customer Success in the B2B SaaS space
 </li>
 <li>
 Proven experience managing a large book of accounts with varying needs
 </li>
 <li>
 Previous startup experience&mdash;comfortable with ambiguity, change, and building from scratch
 </li>
 <li>
 Strong understanding of customer retention strategies and handling escalations effectively
 </li>
 <li>
 Excellent communication skills&mdash;able to explain complex solutions simply and clearly
 </li>
 <li>
 Ability to build trust quickly and foster strong customer relationships
 </li>
 <li>
 Organized, self-motivated, and able to manage competing priorities with minimal oversight
 </li>
 <li>
 Familiarity with the last-mile delivery or logistics industry is a plus
 </li>
 </ul>
</div>

Customer Success Manager

<div>We&rsquo;re looking for a Customer Success Manager to help our growing customer base succeed with our platform. You&rsquo;ll manage a large book of business, driving adoption, retention, and satisfaction while acting as the first line of defense for escalations. You&rsquo;ll be a proactive problem solver who can enable customers to get the most out of our product&mdash;even when they hit bumps in the road.
This role is perfect for someone who thrives in a fast-paced startup environment, knows how to juggle multiple accounts, and is passionate about building strong, lasting relationships.
What You&rsquo;ll Do<ul>
<li>
Manage a large, diverse book of accounts, ensuring each customer achieves their business goals using our platform.</li>
<li>Drive customer retention and reduce churn through proactive outreach, regular check-ins, and value delivery.</li>
<li>Handle customer escalations with urgency and empathy, working cross-functionally to find quick resolutions.</li>
<li>Provide training, enablement, and best practice guidance to customers so they can maximize platform adoption.</li>
<li>Serve as the voice of the customer internally, collaborating with Product, Engineering, and Support to improve features and processes.</li>
<li>Track account health metrics and identify expansion or upsell opportunities.</li>
<li>Develop account success plans for strategic customers within your book.</li>
<li>Contribute to building scalable processes for customer success as our team grows.</li>
</ul>
Requirements<ul>
<li>
3-5 years of experience in Customer Success in the B2B SaaS space.</li>
<li>Proven experience managing a large book of accounts with varying needs.</li>
<li>Previous startup experience&mdash;comfortable with ambiguity, change, and building from scratch.</li>
<li>Strong understanding of customer retention strategies and handling escalations effectively.</li>
<li>Excellent communication skills&mdash;able to explain complex solutions simply and clearly.</li>
<li>Ability to build trust quickly and foster strong customer relationships.</li>
<li>Organized, self-motivated, and able to manage competing priorities with minimal oversight.</li>
<li>Familiarity with the last-mile delivery or logistics industry is a plus.</li></ul></div>

Join Burq and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Burq

ABOUT_COMPANY

Customer Success Manager

Customer Success Manager