Qureos Mentor

Butzel Long

<div><div>9.16.2025</div>
<div><p><b>
LOCATION:</b> Troy</p>
<p><b>
GENERAL PURPOSE: </b>Butzel is seeking an IT Support Analyst I to join its Information Technology Department in the Firm&rsquo;s Troy office. The position reports to the Chief Information Officer and is responsible for delivering outstanding, proactive internal client support to the Firm&rsquo;s staff across its multiple offices. The IT Support Analyst I will provide occasional Break-Fix support, Video Conference support, and Equipment setups (MAC).</p>
<p><b>
RESPONSIBILITIES:</b></p>
<ul>
<li>Provide first-contact Help Desk support to all Butzel Long users via phone, e-mail, help desk ticketing software, or other channels, as appropriate.</li>
<li>Document all customer contact according to established team processes.</li>
<li>Provide resolution to reported technical issues in accordance with established Knowledge Base Articles.</li>
<li>Assign more complex Application, Break-Fix, and Network related issues to other team members based upon team procedures.</li>
<li>Identify potential global issues and notify team leadership.</li>
<li>Maintain awareness of team activities and global issues in order to provide accurate and timely status to Users.</li>
<li>Review existing Help Desk tickets on a regular basis and provide appropriate follow-up with Users.</li>
<li>Coordinate with other team members and the help desk vendor to resolve reported issues within an established timeframe to ensure optimal customer satisfaction.</li>
<li>Identify opportunities for process improvement and collaborate with team members with respect to documentation and implementation of these process improvements.</li>
<li>Provide occasional after-hours call support on a rotational basis with other team members.</li>
<li>Perform other hardware and software technical support tasks as assigned.</li>
</ul>
<p><b>SKILLS AND ABILITIES:</b></p>
<ul>
<li>Demonstrated ability to work in a fast-paced collaborative environment.</li>
<li>High-level competency with Microsoft Windows 11 / Office 365 products and software, and related processes.</li>
<li>Basic understanding of Active Directory and application integration including OU, security group, distribution lists, and group policy administration.</li>
<li>Prior experience supporting desktops, laptops, and other technology in an office setting is essential.</li>
<li>Qualified candidates will possess strong customer service skills with a desire to learn and grow within a collaborative team environment.</li>
</ul>
<p><b>EDUCATION, EXPERIENCE AND/OR TRAINING:</b></p>
<ul>
<li>Associates Degree with one to two years of experience</li>
<li>Minimum of two (2) years of prior experience in a Help Desk support capacity, supporting multiple users</li>
</ul>
<p><i>To submit your resume or for more information regarding this career opportunity, please contact </i><i>recruiting@butzel.com</i><i>.</i></p></div></div>

Technical Support Analyst

Join Butzel Long and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Butzel Long

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Technical Support Analyst