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BWS Plumbing, Heating and Air Conditioning

About BWSAt Better Way Service, we don&rsquo;t just fix HVAC and plumbing systems&mdash;we create a better experience for our customers and our team.We are a family-owned company (since 2009) built on strong values, high standards, and a commitment to doing things the right way. Our team is made up of professionals who take pride in their work, follow a proven process, and show up every day ready to win.We are growing&mdash;and we&rsquo;re looking for a Service Manager who can lead from the front, develop people, and drive performance across both our HVAC and Plumbing service teams.Position OverviewThe Service Manager is responsible for leading the day-to-day operations of our HVAC and Plumbing service departments. This role is about leadership, accountability, and results.You will coach technicians, enforce processes, drive KPIs, and ensure that every customer receives a 5-star experience&mdash;every time.This is not a sit-behind-a-desk role. This is a hands-on leadership position that requires presence in the field, strong communication, and the ability to develop people.What You&rsquo;ll Be Responsible ForLeading the Team<ul><li>Coach, train, and develop HVAC &amp; Plumbing service technicians</li><li>Conduct regular ride-alongs and one-on-one meetings</li><li>Hold the team accountable to performance, process, and professionalism</li><li>Recruit, interview, and onboard top talent</li></ul>Driving Performance<ul><li>Own and manage key service KPIs, including:</li><li>Revenue per technician</li><li>Average ticket</li><li>Membership conversions</li><li>Turnover opportunities</li><li>Callback percentage</li><li>Set clear expectations and ensure goals are consistently met</li><li>Identify gaps and implement solutions to improve performance</li></ul>Running the Day-to-Day<ul><li>Oversee scheduling and dispatch flow with the call center</li><li>Ensure technicians follow the BWS service process on every call</li><li>Maintain high standards for job quality and efficiency</li><li>Support technicians in the field when needed</li></ul>Delivering a 5-Star Experience<ul><li>Handle escalated customer concerns with professionalism and urgency</li><li>Ensure every customer interaction reflects BWS standards</li><li>Monitor reviews, callbacks, and overall satisfaction</li></ul>Managing Equipment &amp; Inventory<ul><li>Oversee service truck stock and organization</li><li>Coordinate with warehouse on parts and equipment</li><li>Ensure tools, vehicles, and materials are properly maintained</li></ul>Working as a Leadership Team<ul><li>Collaborate with Install, Sales, and Call Center leadership</li><li>Contribute to company growth strategies and planning</li><li>Help refine pricing, promotions, and service offerings</li></ul>What We&rsquo;re Looking For<ul><li>5+ years in HVAC and/or Plumbing service</li><li>Proven leadership experience (Service Manager, Field Supervisor, Lead Tech, etc.)</li><li>Strong understanding of residential service operations</li><li>Experience with ServiceTitan (preferred)</li><li>A leader who:</li><li>Holds people accountable</li><li>Leads by example</li><li>Communicates clearly and directly</li><li>Takes ownership and drives results</li></ul>What Success Looks Like at BWS<ul><li>Technicians are improving, confident, and following process</li><li>KPIs are consistently being hit or exceeded</li><li>Customers are leaving 5-star reviews</li><li>The team is aligned, accountable, and motivated</li><li>The department is growing in both revenue and efficiency</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary + performance-based bonus structure</li><li>Company vehicle or vehicle allowance</li><li>Health benefits</li><li>Paid time off + holidays</li><li>Ongoing training and leadership development</li><li>Opportunity to grow with a rapidly expanding company</li></ul>Why BWS<ul><li>Strong culture built on accountability and teamwork</li><li>Clear processes and expectations&mdash;no guessing</li><li>Leadership that supports you and expects excellence</li><li>Real opportunity to make an impact and grow</li></ul>Ready to Lead the Team?If you&rsquo;re a leader who wants to build people, drive results, and be part of something growing&mdash;we want to talk.Pay: $50,000.00 - $100,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Work Location: In person

Service Manager - HVAC and Plumbing

Join BWS Plumbing, Heating and Air Conditioning and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

BWS Plumbing, Heating and Air Conditioning

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Service Manager - HVAC and Plumbing