Qureos Mentor

Byonyks Pvt Ltd

About UsByonyks Pvt. Ltd. is a medical devices company developing innovative healthcare solutions, including Automated Peritoneal Dialysis (APD) machines. As we continue to expand our field operations and support patients and healthcare facilities, we are seeking a technically skilled and responsible Diploma Holder Technician to support installation, maintenance, and field-level technical services.Key Responsibilities<ul><li>Install, commission, and de-install APD machines at hospitals, clinics, and patient locations.</li><li>Perform preventive and corrective maintenance of medical devices as per approved procedures and service manuals.</li><li>Diagnose and troubleshoot basic electrical, electronic, and mechanical faults in APD machines.</li><li>Replace components, perform functional testing, and ensure devices are operational and safe for use.</li><li>Provide on-site technical support to healthcare staff, patients, and caregivers when required.</li><li>Assist users with basic operational guidance and handling instructions under supervision.</li><li>Maintain accurate service reports, maintenance logs, and installation documentation.</li><li>Coordinate with the Field Engineering and Customer Support teams for service scheduling and issue escalation.</li><li>Follow company SOPs, quality standards, and medical device safety requirements during all field activities.</li><li>Support senior engineers during complex troubleshooting, upgrades, or field corrective actions.</li></ul>Requirements<ul><li>Diploma (DAE) in Electrical, Electronics, Biomedical, Mechatronics, or a related technical field.</li><li>0&ndash;3 years of relevant technical or field service experience (fresh candidates may apply).</li><li>Basic understanding of electro-mechanical systems and technical equipment.</li><li>Ability to read and understand basic technical manuals, drawings, and instructions.</li><li>Willingness to travel and work in field-based environments.</li><li>Responsible, disciplined, and safety-conscious approach to work.</li><li>Basic communication skills for interaction with healthcare staff and internal teams.</li></ul>Preferred<ul><li>Experience working with medical devices, dialysis equipment, or hospital systems.</li><li>Familiarity with preventive maintenance practices and service documentation.</li><li>Willingness to learn medical device regulations and quality requirements.</li></ul><ul><li>Good interpersonal communication is a plus(English spoken)</li></ul>Why Join Us?<ul><li>Work with life-saving healthcare and dialysis technologies</li><li>Gain hands-on experience in medical device field engineering</li><li>Learn structured service, maintenance, and quality practices</li><li>Work in a professional, safe, and growth-oriented environment</li></ul>Job Type: Full-timeEducation: Diploma (DAE) &ndash; Engineering (Required)Location: Lahore (but can sent to other cities as well)Work Location: In personJob Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthExperience:<ul><li>Relevant: 3 years (Preferred)</li></ul>Willingness to travel:<ul><li>75% (Preferred)</li></ul>Work Location: In person

Technician – Field Engineering (APD Machines)

Position: Embedded QA Engineer Department: Embedded QA Experience: Fresh to 2 Years Qualification: BS in Electrical Engineering / Computer Engineering Open Positions: 2 Location:DHA Phase 3, Lahore (On-site)We are hiring an Embedded QA Engineer to ensure the quality, reliability, and robustness of embedded software and firmware used in complex electronic systems. This role focuses on systematic verification and validation across unit, integration, and system levels to support the delivery of high-quality, certifiable products. The selected candidate will work closely with embedded software engineers to identify defects, validate fixes, and ensure stable hardware-software integration.Key Responsibilities:<ul><li>Design, develop, and execute comprehensive test plans and test cases for embedded firmware and software.</li><li>Develop automated test scripts using Python or C for functional and regression testing.</li><li>Perform unit-level, integration-level, and full system-level validation.</li><li>Validate system functionality, performance, and robustness under various operating conditions.</li><li>Verify real-time behavior and timing constraints in RTOS-based systems.</li><li>Test microcontroller-based systems and hardware-software interactions.</li><li>Utilize instrumentation and debugging tools to analyze embedded system performance.</li><li>Identify, document, and track defects using version control and defect-tracking tools.</li><li>Collaborate with development teams to isolate root causes and verify corrective actions.</li><li>Maintain detailed test documentation and contribute to quality and release readiness processes.</li></ul>Preferred Skills &amp; Tools:<ul><li>Strong understanding of embedded systems architecture.</li><li>Knowledge of microcontrollers and Real-Time Operating Systems (RTOS).</li><li>Familiarity with communication protocols such as SPI, I2C, and UART.</li><li>Proficiency in Python or C for test automation.</li><li>Experience with version control systems (e.g., Git).</li><li>Familiarity with defect-tracking and issue management tools.</li><li>Strong analytical, troubleshooting, and documentation skills.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs150,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Embedded QA Engineer

Job Summary:We are seeking a professional, well-presented, and proactive Customer Care Representative &ndash; Front Desk &amp; Internal Coordination to join our team.He/she is the primary point of contact for patients, clinics, and caregivers. This role ensures a professional, empathetic, and well-coordinated experience while supporting internal teams through effective communication and structured coordination in a healthcare/medical device setting.Key Responsibilities:Front Desk &amp; External Interaction<ul><li>Greet and assist patients, caregivers, clinic staff, and visitors with professionalism and empathy.</li></ul>Internal Coordination<ul><li>Coordinate effectively with Technical Support, Field Service, Logistics, Sales, and Operations teams.</li><li>Ensure accurate relay of information, follow-ups, and escalations across departments.</li><li>Track open requests and ensure timely resolution in line with SOPs.</li></ul>Documentation &amp; Compliance<ul><li>Maintain accurate records of interactions in CRM or internal systems.</li><li>Ensure patient confidentiality and compliance with HIPAA, data privacy, and internal policies.</li><li>Follow approved scripts, SOPs, and communication standards consistently.</li></ul>Customer Experience<ul><li>Deliver a patient-centric service experience with empathy, patience, and professionalism.</li><li>Handle concerns calmly and escalate issues appropriately when required.</li><li>Contribute to continuous improvement of front-desk and customer care processes.</li><li>Handle inbound and outbound calls, emails, and walk-in inquiries related to medical devices and services (non-clinical).</li><li>Receive and manage calls from U.S.-based patients for general information, guidance, and service-related inquiries, following approved scripts and SOPs.</li><li>Communicate clearly and confidently, ensuring understanding and reassurance for patients and caregivers.</li><li>Guide visitors on processes, documentation, and next steps in a structured manner.</li></ul>Key Competencies:<ul><li>High level of integrity and professionalism.</li><li>Strong interpersonal skills and the ability to build rapport with clients and colleagues.</li><li>Sales-oriented mindset with a proactive approach to customer engagement.</li><li>Attention to detail and problem-solving skills.</li><li>Ability to handle confidential information with discretion.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree or equivalent (preferred).</li><li>Experience in customer care, front desk operations, or healthcare-related support roles (medical device experience preferred).</li><li>Proficiency in MS Office and CRM or customer management systems.</li></ul>Preferred Skills &amp; Attributes<ul><li>Good verbal and written communication skills with a clear, professional accent.</li><li>Bilingual capability (English and Urdu preferred)</li><li>Ability to communicate effectively with patients, caregivers, and healthcare professionals.</li><li>Strong interpersonal, organizational, and multitasking skills.</li><li>Detail-oriented with strong follow-up discipline.</li></ul>Working Conditions<ul><li>On-site, front-desk role in a healthcare/medical device environment.</li><li>May require coordination beyond standard office hours depending on operational needs.</li></ul>Performance Metrics<ul><li>Patient, caregiver, and clinic satisfaction levels</li><li>Accuracy and completeness of documentation</li><li>Effectiveness and timeliness of internal coordination</li><li>Compliance with SOPs and service quality standards</li></ul>Job Type: Full-timePay: Rs60,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Customer Care Representative – Front Desk & Internal Coordination

Join Byonyks Pvt Ltd and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Byonyks Pvt Ltd

About Company

Technician – Field Engineering (APD Machines)

Embedded QA Engineer

Customer Care Representative – Front Desk & Internal Coordination