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C D General Trading LLC

Job Title: Logistics Assistant Location: CityDrinks, Kezad Khalifa Industrial Zone Department: Logistics Reports To: Logistics ManagerAbout CityDrinksCityDrinks is a leading beverage distribution company specializing in both alcoholic and non-alcoholic beverages. We are committed to timely deliveries, operational excellence, and providing exceptional service to our customers.Important: Only applicants who submit a recent photo with their application will be considered. No photo, no application.Job SummaryThe Assistant Logistics supports the planning, coordination, and execution of logistics and distribution activities. This role assists in ensuring products are delivered efficiently, safely, and on time while supporting the logistics team in day-to-day operations.Key Responsibilities- Assist in managing daily logistics operations, including warehousing, transportation, and distribution.- Support the logistics team, including warehouse staff, drivers, and dispatch personnel.- Help ensure timely and accurate delivery of products to customers, coordinating with dispatchers and customer service teams.- Assist in route planning, monitoring transportation costs, and optimizing delivery schedules.- Implement and follow logistics policies and procedures to improve efficiency and reduce costs.- Assist in resolving logistics issues and operational problems promptly.- Ensure compliance with company policies, health, and safety standards.- Help prepare reports on logistics performance, costs, and productivity for management review.- Support the allocation and monitoring of drivers&rsquo; daily or weekly delivery loads.- Conduct training sessions for drivers to ensure compliance, safety, and efficiency standards.Qualifications &amp; Skills- 1&ndash;3 years of experience in logistics, supply chain, or warehouse operations; FMCG or beverage industry experience is a plus.- Good organizational, planning, and problem-solving skills.- Strong communication and teamwork abilities.- Familiarity with logistics software, and MS Office.- Ability to work in a fast-paced, dynamic environment.- Knowledge of transportation and distribution regulations is an advantage.What CityDrinks Offers- Opportunity to grow and develop within a leading beverage distribution company.- Exposure to all aspects of logistics a- Competitive salary and benefits based on experience.Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per monthAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Can you join immediately ? </li><li>No photo, no application.</li><li>Do you have experience in E-commerce company ?</li></ul>

Logistics Assistant

Job TitleCustomer Service Team LeaderAbout CityDrinksCityDrinks is a distribution company specializing in beverage (including alcoholic‑beverage) products. The Customer Service Team Leader will play a key role in ensuring customers receive high‑quality service, while overseeing the team that handles orders, dispatch, returns, and customer support.Key Responsibilities* Lead, supervise, and manage the customer service team on a daily basis &mdash; assign tasks, manage schedules/rotas or shifts, and ensure adequate coverage.* Coach, train, mentor and develop customer service staff (and possibly dispatch staff) to maintain high standards of customer interaction and operational performance.* Serve as first escalation point for complex or sensitive customer issues &mdash; investigate complaints or problems, decide on resolution actions and ensure timely follow‑up.* Monitor and evaluate team performance metrics (customer satisfaction, service levels, complaint resolution times, workload distribution, etc.), prepare reports for management, and propose improvements.* Ensure proper handling of order processing, returns, exchanges, cancellations or voids &mdash; maintaining records and documentation as per company policies.* Coordinate with other departments (procurement, logistics/dispatch, inventory/warehouse, receiving) to ensure smooth order fulfilment, dispatch, delivery scheduling, and overall customer experience &mdash; bridging customer service and operations.* Contribute to the development and implementation of customer‑service policies, standard operating procedures (SOPs), and best practices aimed at improving efficiency and customer satisfaction.*Maintain data integrity: ensure accurate entry and update of customer and order information in customer‑service or CRM systems, and proper documentation of all interactions and resolutions.Qualifications &amp; Skills- Proven experience in customer service &mdash; ideally several years, with at least 1&ndash;2 years in a supervisory or team‑lead role.- Strong leadership and people‑management skills: ability to motivate, coach, evaluate, and develop staff.- Excellent communication (verbal and written), problem‑solving, and interpersonal skills &mdash; able to handle difficult or escalated customer issues professionally and calmly.- Organizational skills and ability to multitask in a fast‑paced environment; comfort with handling operational duties plus customer service workload.- Familiarity with customer‑service software/CRM systems, order‑processing systems, or dispatch/logistics support tools (preferred).- High school diploma is generally required; further education (e.g. business degree) or relevant certification is a plus.- Flexibility to assist across functions when needed &mdash; e.g. assist dispatch operations, resolve logistics‑related customer complaints, manage returns or exchanges.- Good computer skills are a plus, including MS Office and CRM systems. - Experience with e-commerce business is a plus.What CityDrinks Offers- A key leadership role, with responsibility for an important function (customer service + order fulfilment) in a fast‑paced, dynamic company.- Opportunity for professional development and growth &mdash; training, team management experience, cross‑department collaboration.- Competitive salary and benefits (depending on experience).Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per monthAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Would you be willing to work in the alcoholic beverages industry?</li><li>Would you be able to start immediately?</li></ul>

Customer Service Team Leader

Join C D General Trading LLC and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

C D General Trading LLC

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Logistics Assistant

Customer Service Team Leader