Qureos Mentor

cFocus Software Incorporated

<div>cFocus Software seeks a n Incident Responder to support the Administrative Offices of the United States Courts (AOUSC) in Washington, DC. This position will require 4 days a week onsite at the Thurgood Marshall Building and 1 day remote with hours of 8am- 4:30pm.<h2 class="jobSectionHeader">
Position Overview</h2>
The Incident Responder supports the Administrative Office of the U.S. Courts (AOUSC) by delivering advanced cybersecurity incident response and threat hunting services across both cloud and on-premises environments. This role focuses on identifying, analyzing, and mitigating sophisticated cyber threats while strengthening detection capabilities and improving overall security posture.<h2 class="jobSectionHeader">
Key Responsibilities</h2><ul><li>
Provide incident response support for declared security incidents and proactively hunt for threats not detected through automated systems</li><li>
Conduct counterintelligence activities, develop Threat Actor (TA) dossiers, and identify adversary tactics, techniques, and procedures (TTPs)</li><li>
Analyze SIEM alerts and security events to determine risk, impact, and appropriate response actions</li><li>
Collect and analyze forensic data from compromised systems using EDR tools and custom scripts</li><li>
Track and document incidents from initial detection through final resolution</li><li>
Respond to government technical requests via ITSM platforms (e.g., HEAT, ServiceNow)</li><li>
Perform malware triage and root cause analysis</li><li>
Review open-source intelligence for emerging threats and adversary activity</li><li>
Collaborate with court IT personnel to troubleshoot and resolve endpoint detection issues</li><li>
Participate in after-action reviews and provide recommendations for improving security posture</li><li>
Attend Agile Scrum standups and report on assigned Jira tasks</li><li>
Review SOC incident reports and recommend enhancements, escalations, or re-evaluations</li></ul><h2 class="jobSectionHeader">
Required Qualifications</h2><ul><li>
Minimum of 5 years of experience in incident response across cloud and non-cloud environments, including:<ul><li>
Microsoft Azure</li><li>
Microsoft O365</li><li>
Microsoft Active Directory</li><li>
Zscaler</li></ul></li><li>
Minimum of 5 years of experience using Splunk Enterprise Security for incident response</li><li>
Minimum of 5 years of experience collecting and analyzing data using:<ul><li>
EDR tools (CrowdStrike, Qualys)</li><li>
Custom scripts (e.g., Sysmon, Auditd)</li></ul></li><li>
Experience with the following tools and technologies:<ul><li>
Microsoft Sentinel (threat hunting in Azure)</li><li>
Tenable Nessus and SYN/ACK (vulnerability management)</li><li>
NetScout (network traffic analysis)</li><li>
SPUR.us (IP/address enrichment)</li><li>
Mandiant threat intelligence feeds</li></ul></li><li>
Splunk Core Power User certification (required)</li><li>
Must possess one of the following certifications:<ul><li>
GIAC Certified Intrusion Analyst (GCIA)</li><li>
GIAC Certified Incident Handler (GCIH)</li><li>
GIAC Continuous Monitoring (GMON)</li><li>
GIAC Defending Advanced Threats (GDAT)</li></ul></li><li>
Ability to obtain a Low Risk Public Trust Suitability Determination</li></ul><h2 class="jobSectionHeader">
Key Deliverables</h2><ul><li>
QA/Security Analysis review of SOC incident reports</li><li>
Threat Actor (TA) IOC assessments</li><li>
Web Application Firewall (WAF) rule implementations</li><li>
Development of operational templates</li><li>
Advanced SME Incident Response support for Priority 1 events (engagement within 4 hours, 24/7/365)</li><li>
Comprehensive incident reports including:<ul><li>
Executive summary</li><li>
Detailed findings</li><li>
Security impact assessment</li><li>
Timeline of events</li><li>
Actions taken</li></ul></li><li>
Documentation of all work in Jira aligned with Agile processes</li><li>
Creation and maintenance of Standard Operating Procedures (SOPs) and security playbooks</li></ul><h2 class="jobSectionHeader">
Work Environment</h2>
This role requires a strong on-site presence (80%) at the AOUSC facility in Washington, DC, and active participation in a collaborative, Agile-based cybersecurity operations environment.
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Incident Responder

<div>
 
 cFocus Software Inc. is seeking multiple
 
 Call Center Operators
 
 to support the
 
 National Institutes of Health (NIH) Call Center Services (CCS) program
 
 , part of the NIH Center for Information Technology (CIT).
 
 
 The NIH Call Center serves as a critical communications hub for the NIH and operates
 
 24 hours a day, 7 days a week, 365 days a year
 
 . The center is staffed by a dedicated team that provides
 
 voice and data communications, TTY services, paging services, and bilingual support
 
 .
 
 
 We are currently seeking candidates for
 
 various weekday and weekend shifts
 
 . This position will be
 
 onsite at our client&rsquo;s office in Bethesda, MD
 
 .
 
 
 Call Center employees are classified as
 
 essential personnel
 
 by the Department of Health and Human Services (DHHS). Therefore, employees must maintain a
 
 reliable contingency plan to report to the Bethesda office during all scheduled shifts
 
 , including during weather emergencies such as blizzards, hurricanes, road closures, or public transit disruptions.
 
 
 
 Current shifts:
 
 
 <ul>
 <li>
 
 Monday &ndash; Friday:
 
 8:00 AM &ndash; 4:45 PM
 
 
 </li>
 <li>
 
 Monday &ndash; Friday:
 
 3:00 PM &ndash; 11:00 PM
 
 
 </li>
 </ul>
 Responsibilities and Duties
 
 The NIH Call Center acts as a
 
 communications clearinghouse
 
 for all institutes within the NIH research community, including NIH personnel, patients, global health organizations, and healthcare practitioners.
 
 
 The call center
 
 receives and facilitates more than 300,000 calls annually
 
 , along with additional voice and data communications across several service areas, including:
 
 <ul>
 <li>
 
 General information services
 
 </li>
 <li>
 
 Critical medical emergency communications
 
 </li>
 <li>
 
 Paging services
 
 </li>
 <li>
 
 Physician and clinical staff scheduling
 
 </li>
 <li>
 
 Communication with NIH Fire and Rescue
 
 </li>
 <li>
 
 Domestic and international connectivity
 
 </li>
 <li>
 
 Social work support
 
 </li>
 <li>
 
 Voicemail transcription
 
 </li>
 <li>
 
 Audio teleconferencing
 
 </li>
 </ul>
 Key Responsibilities
 <ul>
 <li>
 
 Provide
 
 internal and external customer service via telephone
 
 , serving as the first line of support for NIH staff, patients, and external stakeholders.
 
 </li>
 <li>
 
 Respond to
 
 incoming inquiries by telephone and email
 
 , assist callers with problem resolution, and initiate follow-up communications when required.
 
 </li>
 <li>
 
 
 Accurately document call activity and inquiries
 
 in the appropriate systems.
 
 </li>
 <li>
 
 Ensure
 
 &ldquo;no-fail&rdquo; calls
 
 , including medical emergencies such as
 
 Code Blue, STAT, OR Team, and Rapid Response
 
 , are handled promptly and according to established procedures.
 
 </li>
 <li>
 
 Facilitate communication with
 
 NIH Fire and Rescue
 
 to support the needs of the NIH community and surrounding areas.
 
 </li>
 <li>
 
 Provide
 
 paging services
 
 for a wide range of announcements, from critical care alerts to daily notifications.
 
 </li>
 <li>
 
 Maintain a comprehensive understanding of
 
 call center policies, procedures, services, and systems
 
 to deliver high-quality customer service.
 
 </li>
 <li>
 
 Maintain
 
 strict confidentiality
 
 in accordance with cFocus Software Inc., state, and federal policies and regulations.
 
 </li>
 <li>
 
 Represent
 
 cFocus Software Inc., the National Institutes of Health, and the Federal Government
 
 in a professional and positive manner at all times.
 
 </li>
 <li>
 
 Escalate calls to
 
 supervisors or technical support staff
 
 as defined by internal procedures.
 
 </li>
 <li>
 
 Communicate clearly with users to ensure they understand the steps necessary to resolve their concerns or issues.
 
 </li>
 <li>
 
 Maintain a
 
 positive and collaborative attitude
 
 in a fast-paced environment that requires teamwork, cross-training, efficiency, and continuous improvement.
 
 </li>
 <li>
 
 Participate actively in
 
 team meetings, training sessions, and program events
 
 .
 
 </li>
 </ul>
 Qualifications and SkillsRequired
 <ul>
 <li>
 
 
 High school diploma or an associate degree
 
 
 </li>
 <li>
 
 
 Approximately two (2) years of call center experience preferred
 
 
 </li>
 <li>
 
 Proficiency with
 
 Microsoft Office and similar applications
 
 
 </li>
 <li>
 
 Experience using the
 
 Internet and multiple web browsers
 
 
 </li>
 <li>
 
 Excellent
 
 written and verbal communication skills
 
 
 </li>
 <li>
 
 Ability to
 
 accurately and efficiently process information and tasks
 
 
 </li>
 <li>
 
 Ability to perform effectively in a
 
 fast-paced, deadline-driven environment
 
 
 </li>
 <li>
 
 Ability to work under
 
 standards-based performance metrics
 
 
 </li>
 </ul>
 Preferred
 <ul>
 <li>
 
 
 Telephony experience is a plus
 
 
 </li>
 <li>
 
 Experience working in a
 
 &ldquo;no-fail&rdquo; call center environment
 
 
 </li>
 <li>
 
 Experience in a
 
 healthcare or medical service environment
 
 
 </li>
 <li>
 
 
 Bilingual language skills
 
 
 </li>
 </ul>
 Contingencies
 
 Employment is contingent upon
 
 client acceptance and successful completion of a background investigation
 
 , which may include:
 
 <ul>
 <li>
 
 Criminal and/or credit checks
 
 </li>
 <li>
 
 Drug screening
 
 </li>
 <li>
 
 Employment and education verification
 
 </li>
 <li>
 
 Reference checks
 
 </li>
 </ul>
 
 Candidates must also successfully complete
 
 required onsite training
 
 .
 
 Benefits and Perks
 <ul>
 <li>
 
 
 Comprehensive Medical, Dental, and Vision Insurance
 
 
 </li>
 <li>
 
 
 401(k) with 4% employer match
 
 
 </li>
 <li>
 
 
 Paid Time Off (PTO)
 
 
 </li>
 <li>
 
 
 Short-Term and Long-Term Disability Insurance
 
 
 </li>
 </ul>
 
 
</div>

Call Center Operator (Full-Time & Part Time)

Join cFocus Software Incorporated and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

cFocus Software Incorporated

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Incident Responder

Call Center Operator (Full-Time & Part Time)