Qureos Mentor

C Spire

<div><p><b>Our Vision: Be the best at what we do. Our Mission: Improve lives through technology.</b></p><p></p><p><b>
Summary:</b></p>
&ldquo;Customer Inspired&rdquo; isn&rsquo;t our slogan &mdash; it&rsquo;s our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customers&rsquo; lives. It&rsquo;s a challenging goal, but we have a winning team that is looking to grow.<br>
<br>
As the Quality Control &amp; Field Development Specialist, you will ensure the highest standards of installation, maintenance, and repair across FTTH (Fiber-to-the-Home) and HFC (Hybrid Fiber-Coaxial) networks. This role is critical in driving quality assurance, technician development, and continuous improvement initiatives to enhance network reliability and customer satisfaction. You will assess field performance, deliver hands-on training, and implement best practices aligned with company and industry standards.<p></p><p><b>
Responsibilities:</b></p><p></p><p><b>
What You Will Do</b></p><p>
In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.</p><ul><li>Conduct field inspections and audits of FTTH/HFC installations, repairs, and maintenance to ensure compliance with C Spire standards, industry regulations, and safety requirements.</li><li>Perform root cause analysis on service issues, identifying trends and recommending corrective actions to improve performance and reliability.</li><li>Verify signal levels, fiber splicing quality, RF performance, drop routing, grounding, bonding, and pole attachments meet established specifications.</li><li>Document and report non-compliance issues, track resolution progress, and ensure corrective actions are implemented effectively.</li><li>Ensure adherence to OSHA, NESC (National Electrical Safety Code), NEC, and company safety guidelines in partnership with Safety leadership.</li><li>Develop and deliver hands-on training programs for new and existing field technicians covering FTTH/HFC installation, troubleshooting, and maintenance practices.</li><li>Implement on-the-job training (OJT) and mentorship programs to improve technician performance, efficiency, and technical capability.</li><li>Train field teams on the proper use of fiber splicing tools, RF meters, fusion splicers, and coaxial testing equipment.</li><li>Provide ongoing refresher training and continuous learning opportunities to keep technicians current with evolving technologies and industry best practices.</li><li>Collaborate with Engineering, Network Operations, and Field Operations teams to refine installation procedures and improve service delivery processes.</li><li>Identify and recommend process improvements to reduce service call rates, improve first-time installation success, and increase operational efficiency.</li><li>Partner with Training and Development teams to create training manuals, video tutorials, and digital learning materials.</li><li>Work with vendors and manufacturers to introduce new technologies and best practices into field operations.</li><li>Coach field technicians on delivering a seamless, customer-focused service experience, including communication, troubleshooting, and equipment education.</li><li>Monitor and improve customer satisfaction metrics including Net Promoter Score (NPS), repeat service calls, and first-call resolution rates.</li></ul><p></p><p>
This position is an exceptional opportunity to influence field operations quality, develop technical talent, and directly impact customer experience across C Spire&rsquo;s fiber and broadband networks. From Quality Control &amp; Field Development Specialist, you will have a strong springboard into leadership roles within field operations, network quality, or training and development.</p><p></p><p><b>
Qualifications:</b></p><p></p><p><b>
What You Will Bring</b></p><p>
As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external customer experience. To support our Field Operations team, you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement.</p><p></p><p>
In addition to that, we require:</p><ul><li>5+ years of experience in FTTH, HFC, or telecommunications field operations.</li><li>Strong expertise in fiber optics, RF networks, DOCSIS, GPON, Ethernet, and coaxial systems.</li><li>Hands-on experience with fiber splicing, RF signal analysis, and PON diagnostics.</li><li>Familiarity with aerial and underground construction practices including pole climbing, conduit installation, and structured cabling.</li><li>Proficiency with network monitoring tools, troubleshooting software, and handheld test equipment.</li><li>Strong analytical and problem-solving skills with a focus on continuous improvement.</li><li>Excellent communication and presentation skills with the ability to train and mentor field technicians.</li><li>Ability to work independently and collaborate effectively across multiple departments.</li><li>Ability to travel to field locations and work in varying environmental conditions.</li></ul><p></p><p>
We will give special consideration to candidates who have:</p><ul><li>Experience leading teams of field technicians.</li><li>Experience designing and delivering technical training programs.</li><li>OSHA 10 or 30 Certification.</li><li>FOA CFOT (Certified Fiber Optic Technician) or equivalent certification.</li><li>NCTI, SCTE, or BICSI certifications.</li></ul><p></p><p><b>
What You Will Gain</b></p><p>
A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that&rsquo;s just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it.</p><p></p><div>
For our full-time employees we offer:<br>
<ul><li>Competitive Compensation Package</li><li>Blue Cross Blue Shield Health Insurance</li><li>401k Match</li><li>Tuition Assistance Programs</li><li>Complimentary Wireless Service &amp; Device*</li><li>Teladoc Telemedicine</li><li>WellBeacon Wellness Program</li><li>Paid Talent Referral Opportunities</li></ul></div><p></p><p><b>
Physical Requirements / Working Conditions</b></p><p>
Must be able to perform all physical and mental job requirements with or without reasonable accommodation, including driving, lifting up to 50 lbs., distinguishing fiber optic color codes, bending, crawling, working in confined spaces, climbing, working on overhead equipment, and using hand tools and specialized equipment. Must be able to walk, stand, and work in outdoor environments including hot, cold, and wet conditions. Travel is required.</p><ul><li><i>Complimentary wireless service and device available to team members in our wireless footprint.</i></li></ul><p></p><div><div><div><div><div><div><div><p><i>
If you want to work hard, achieve a lot, and make a difference, then C Spire is the place for you.</i></p></div></div></div></div></div></div></div></div><div></div>

Quality Control & Field Development Specialist

<div><p><b>Our Vision: Be the best at what we do. Our Mission: Improve lives through technology.</b></p><p></p><p><b>
Summary:</b></p>
&ldquo;Customer Inspired&rdquo; isn&rsquo;t our slogan &mdash; it&rsquo;s our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customer&rsquo;s lives. It&rsquo;s a challenging goal, but we have a winning team that is looking to grow.
<br>
<br>
As a Home Services Advocate, you will serve as the first point of contact for residential customers experiencing issues with home services such as video, phone, and internet. You will resolve concerns, escalate complex issues, and deliver prompt, professional support that reflects C Spire&rsquo;s digital-first, customer-centric approach. Your mission is to create seamless customer experiences through knowledgeable, timely, and friendly service while helping us exceed performance goals for efficiency and satisfaction.<p></p><p><b>
Responsibilities:</b></p><p></p><div><p><b>
What You Will Do</b></p></div><div><p>
In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.</p></div><div><ul><li>Meet or exceed productivity standards, including but not limited to AHT, calls per rep, idle time, and one-call resolution.</li></ul></div><div><ul><li>Take ownership of each customer contact to efficiently and effectively resolve billing, equipment, and service issues.</li></ul></div><div><ul><li>Follow troubleshooting, escalation, and dispatch procedures accurately and professionally.</li></ul></div><div><ul><li>Provide accurate service and equipment information with a professional and courteous demeanor.</li></ul></div><div><ul><li>Demonstrate the ability to understand and explain complex technical concepts in simple terms.</li></ul></div><div><ul><li>Maintain working knowledge of internal products, services, and competitor offerings.</li></ul></div><div><ul><li>Navigate personal computers, handheld devices, video components, internet platforms, and accessories.</li></ul></div><div><ul><li>Enter accurate information into customer management systems and complete required documentation during the call.</li></ul></div><div><ul><li>Work constructively and cooperatively with teammates and leadership.</li></ul></div><div><ul><li>Research and resolve issues independently, using available tools and critical thinking skills.</li></ul></div><div><ul><li>Stay adaptable to new products, applications, and operational updates.</li></ul></div><div><ul><li>Meet or exceed customer satisfaction standards based on survey and quality evaluation results.</li></ul></div><div><ul><li>Maintain an organized workspace, comply with dress code, and meet schedule and attendance expectations.</li></ul></div><div><ul><li>Protect company assets from fraud and unnecessary risk.</li></ul></div><div><ul><li>Perform additional duties as assigned by management.</li></ul></div><div><p>
This position is an exceptional introduction to customer advocacy and support for residential services, as there is plenty of room to grow and learn from outstanding individuals in the field. From Home Services Advocate you will have a perfect springboard into all areas of C Spire and develop robust career skills.</p></div><p></p><p><b>
Qualifications:</b></p><p></p><div><p><b>
What You Will Bring</b></p></div><div><p>
As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external candidate experience. To support our home services team you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement.</p></div><div><p>
In addition to that, we require:</p></div><div><ul><li>High school diploma or recognized equivalent.</li></ul></div><div><ul><li>Two years of customer service or general business experience.</li></ul></div><div><ul><li>Strong communication, reading, spelling, and typing skills.</li></ul></div><div><ul><li>High degree of comfort with technology-based solutions and products.</li></ul></div><div><p>
We will give special consideration to candidates who have:</p></div><div><ul><li>Four-year college degree.</li></ul></div><div><ul><li>Experience with troubleshooting or telecommunications services and equipment.</li></ul></div><p></p><div><p><b>
What You Will Gain</b></p></div><div><p>
A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that&rsquo;s just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it. We also offer:</p></div><div><ul><li>Competitive Compensation Package</li></ul></div><div><ul><li>Blue Cross Blue Shield Health Insurance</li></ul></div><div><ul><li>Tuition Assistance Programs</li></ul></div><div><ul><li>Complimentary Wireless Service &amp; Device*</li></ul></div><div><ul><li>401k Match</li></ul></div><div><ul><li>Teladoc Telemedicine</li></ul></div><div><ul><li>WellBeacon Wellness Program</li></ul></div><div><ul><li>Paid Talent Referral Opportunities</li></ul></div><div><ul><li>Tailored learning paths for every position</li></ul></div><div><p><b>
Physical Requirements and Working Conditions</b></p></div><div><p>
Must be able to sit for long periods and use computer keyboard and/or mouse while viewing a computer screen. Must be willing to work a flexible schedule including Saturdays. Occasional kneeling, standing, and movement around the call center or lab are required.</p></div><div><ul><li>Complimentary wireless service and device available to team members in our wireless footprint.</li></ul></div><p></p><div><div><div><div><div><div><div><p><i>
If you want to work hard, achieve a lot, and make a difference, then C Spire is the place for you.</i></p></div></div></div></div></div></div></div></div><div></div>

Home Services Advocate I

Join C Spire and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

C Spire

About Company

Quality Control & Field Development Specialist

Home Services Advocate I