Qureos Mentor

C Square Consulting (Pvt.) Ltd

Key Responsibilities:<ul><li>Engage with prospective clients to understand their business requirements, challenges, and objectives.</li><li>Conduct in-depth needs analysis and gather relevant information to propose tailored software solutions.</li><li>Develop and design technical solutions that align with the client's needs, showcasing the features and benefits of our software products.</li><li>Deliver compelling presentations and demonstrations to effectively communicate how our software meets client requirements.</li><li>Serve as a subject matter expert on our software products, providing technical advice and recommendations to potential clients.</li><li>Collaborate with the sales team to propose the most suitable software configurations, integrations, and customizations to meet client expectations.</li><li>Work closely with product development, implementation, and support teams to ensure a seamless transition from pre-sales to post-sales activities.</li><li>Provide feedback to the product development team based on client needs and market trends to enhance the software offering.</li><li>Create and present detailed proposals, scope of work documents, and other technical documentation to support the sales process.</li><li>Collaborate with the sales team to develop accurate pricing and licensing models for the proposed solutions.</li><li>Build and maintain strong relationships with clients, earning their trust and confidence in our software solutions.</li><li>Provide ongoing support and consultation to clients during the sales process, addressing any technical concerns or inquiries they may have.</li><li>BRD evaluation to meet customer requirements</li><li>BRD evaluation for financial affairs and costing.</li><li>Creation of BOQ.</li><li>Review of rfp and creation of financial proposal.</li><li>Technical support to sales team for client meetup.</li><li>Coordination with genesys team for license costing.</li><li>Day to day coordination with customers from first meetup till po issuance</li></ul>Job description:An ideal incumbent must have:<ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li><li>1-2 years of experience in a pre-sales, solutions consulting, or sales engineering role within the software industry.</li><li>Excellent technical knowledge of software solutions, architectures, and relevant technologies.</li><li>Strong communication, presentation, and negotiation skills.</li><li>Ability to translate technical information into understandable business terms for clients.</li><li>Customer-focused mindset with exceptional problem-solving abilities.</li><li>Willingness to travel and participate in client meetings and presentations.</li></ul>Job Type: Full-timeWork Location: In person

Pre-Sales Consultant

Company DescriptionC Square (Pvt) Limited is a customer experience market leader, providing customer engagement solutions using conventional, traditional and digital channels integrated by AI and Genesys platform.Requirements:<ul><li>Minimum 1 year of experience in a related role.</li><li>Strong knowledge of VoIP and/or SIP technologies.</li><li>Proficiency in Linux OS (Fedora based); experience with Dockers and Kubernetes is a plus.</li><li>Hands-on experience with solutions with omni-channel capabilities (Genesys experience is a plus).</li><li>Proficiency in troubleshooting tools like Wireshark, tcpdump, etc.</li><li>Sound understanding of Networking concepts.</li><li>Knowledge of databases like MSSQL and Oracle, including query building.</li><li>Strong troubleshooting skills and a problem-solving mindset.</li><li>Excellent communication skills with prior experience in client support.</li><li>Basic programming knowledge for troubleshooting purposes.</li></ul>Key Responsibilities:<ul><li>Handle tickets on the Ticket Portal and resolve client issues efficiently.</li><li>Diagnose and troubleshoot technical problems.</li><li>Coordinate with relevant teams internally to ensure seamless operations.</li><li>Collaborate with client business and IT teams to understand and address issues and requirements.</li><li>Implement RFCs and lead projects.</li><li>Perform on-site visits for support and implementation as needed.</li><li>Share knowledge within the team to foster collective growth.</li></ul>Job Type: Full-timeWork Location: In person

Support Engineer

Join C Square Consulting (Pvt.) Ltd and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

C Square Consulting (Pvt.) Ltd

ABOUT_COMPANY

Pre-Sales Consultant

Support Engineer