Qureos Mentor

CAI (Computer Aid, Inc.)

Req number: R7187
 
Employment type: Full time
 
Worksite flexibility: Onsite Who we are
 CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
 
Job Summary Our client is looking for a Technical Trainer who designs, develops, and delivers IT Training through a variety of channels including classroom, CBT, and seminars.
 
Job Description
 We are seeking a highly skilled and experienced Technical Trainer to join our IT team. This position will be full-time, hybrid, and is a contract position.
 
What You'll Do: 
Learn and master HASTUS to provide ongoing support to Digital Modernization (DM) and the Bus & Rail Scheduling Operations teams
 
Design, develop, and deliver technical training across multiple formats, including classroom, video, CBTs, and seminars
 
Create training materials such as presentations, manuals, videos, and online resources (CBTs)
 
Assess the effectiveness of HASTUS training using evaluations, feedback, and performance metrics; make necessary content adjustments
 
Collaborate with subject matter experts, DM teams, and HR/Payroll to ensure training aligns with organizational goals and operational needs
 
Identify and resolve training‑related issues
 
Communicate and explain complex technical concepts clearly and concisely
 
What You'll Need
 
Required: 
10+ years developing and designing technical training content
 
10+ years delivering technical systems training
 
10+ years in curriculum development and technical training execution
 
8+ years developing training materials such as manuals, presentations, videos, and CBTs
 
2+ years of experience with transit scheduling & daily operations systems (e.g., Trapeze or HASTUS)
 
Bachelor’s degree in Computer Science, Information Systems, or a related field
 
Strong understanding of technical subject matter and relevant technologies
 
Excellent communication, presentation, and facilitation skills
 
Ability to break down and explain complex technical concepts clearly
 
Ability to identify training needs and troubleshoot training‑related issues
 
Physical Demands
 
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
 
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc
 
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
 
Reasonable accommodation statement
 If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.
 
$35.50 - $40.50 per hour
 The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Training Specialist

Req number: R7215
 
Employment type: Full time
 
Worksite flexibility: Onsite Who we are
 CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
 
Job Summary We are looking for a motivated Sr Web Developer ready to take us to the next level! If you have 10+ years of experience working with ASP.NET and 5+ years of experience working with C# and MVC, and are looking for your next career move, apply now.
 
Job Description
 
We are looking for a Sr Web Developer to complete project assignments and participate in the full development life cycle, including requirements analysis and design. This position will be a full-time contract and hybrid (3 days onsite, 2 days remote).
 
What You’ll Do
 
Complete project assignments and participate in the full development life cycle, including requirements analysis and design
 
Collaborate with technical and functional staff on detailed business requirements, understanding business processes, and ensuring alignment with agency standards, federal and state policies
 
Write technical specifications based on conceptual design and stated business requirements
 
Utilize object-oriented techniques and best practices for design, development, unit testing, and deployment
 
Develop code along with unit testing strategies and plans
 
Use Microsoft .NET Framework, an MVC framework, and C# programming language to develop applications
 
Work with the Project Manager to maintain project plans and ensure project milestones are met
 
Prototype, refine, test, and debug programs in collaboration with the PM, technical staff, and end users
 
Independently work with less guidance and collaborate with IDOH external partners as necessary
 
Consider agency web application architecture and business decisions during design
 
Provide EDI (Electronic Data Interchange) support if needed, including requirements analysis, documenting, and communicating results to the EDI team and program team
 
Ensure accurate and appropriate file exchanges with external trading partners and resolve EDI data transmission conflicts
 
Provide helpdesk-level support for EDI claim transactions
 
What You'll Need
 
Required: 
Bachelor’s Degree in Computer Science or related fields with IT experience
 
10+ years of working experience with ASP.NET
 
5+ years of working experience with C#
 
5+ years of working experience with MVC
 
5+ years of work experience in analyzing and addressing security-related issues for applications built in multiple languages
 
5+ years of working experience with Oracle SQL
 
Current working experience with Web Services
 
Excellent verbal and written communication skills
 
Ability to solve complex programming issues
 
Preferred: 
Understanding of EDI file formats
 
Experience in the health industry
 
Physical Demands
 
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
 
Sedentary work that involves sitting or remaining stationary most of the time, with occasional need to move around the office to attend meetings, etc.
 
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
 
#LI-CB1
 
Reasonable accommodation statement
 If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.
 
$59.06 per hour
 The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Sr. Web Developer

Req number: R7204
 
Employment type: Full time
 
Worksite flexibility: Remote Who we are
 CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
 
Job Summary We are looking for a motivated Senior Conversation Designer ready to take us to the next level! If you have expertise in creating intuitive conversational flows for virtual agents, human-centered design thinking, and a strong portfolio showcasing voice or text-based interactions, and are looking for your next career move, apply now.
 
Job Description
 
We are looking for a Senior Conversation Designer who can conceptualize, develop, and deliver compelling natural language interactions for our members and the healthcare providers that serve them. As a Senior Conversation Designer on the Digital Innovation Acceleration team, you’ll expand upon your existing skillset and passion for conversational problem solving and help define the multimodal conversational experiences for our family of chatbots, as well as our emerging voice assistant products. This position will be a full-time contract and remote .
 
Due to the specific legal and contractual requirements associated with this position, only US Citizens will be considered for this role. Candidates must be able to work directly on CAI's W2.
 
What You’ll Do
 
Gather technical and product-specific requirements, create dialogs and flows, and build prototypes to create expressive, scalable, and intuitive conversational content for Voicebots, Virtual Assistants, and omnichannel conversational interfaces, ensuring consistent, innovative experiences across channels
 
Contribute to the development of conversational UI, interactions, and visual tone, and help establish voice and conversation design best practices to ensure a consistent brand experience for all end-users that aligns with organizational content principles
 
Facilitate human-centered experience and product changes using data gathered from user interaction with conversational products, while balancing business needs and feedback from senior subject experts
 
Foster collaboration across multiple teams to solve challenging healthcare needs with human-centered design thinking, and communicate solutions with language and storytelling that is on brand
 
Deliver thoughtful and complete user needs analysis, with clearly prioritized and defined user workflows to inform development and architectural requirements
 
Partner with research insight teams to assess user behavior and language, uncover hidden needs, summarize insights, and communicate them to drive continuous improvement and test prototypes with end-users
 
Champion Conversation Design as a practice, driving cultural change, challenging the status quo, and reimagining customer experiences across channels. Continuously grow your depth of knowledge and apply it to evolve or craft new product opportunities
 
Other duties as assigned or requested
 
What You’ll Need
 
Required: 
Bachelor’s degree in Human-Computer Interaction (HCI), UX Design, UX Content, or a related field, or relevant experience/education in lieu of a bachelor’s degree
 
5 years of experience with a strong portfolio showcasing voice and/or text-based conversational flows for virtual agents or virtual assistants that demonstrate how users complete simple and complex tasks, along with examples of mobile application, responsive web, and other digital interface design capabilities
 
3 years of technical knowledge of conversational design fundamentals, with demonstrated experience designing voice and/or interaction design for conversational chat agents and virtual assistants
 
3 years of effective verbal and written communication skills, with emphasis on grammar and clear language, and the ability to write in different styles and tones suitable for brand, channel, or situational needs
 
Experience in conversational design roles, including research, design, development, copywriting, or support, managing multiple concurrent projects of varying complexity
 
Demonstrated knowledge of natural language technology, API call integration, the tech stack behind modern conversational experiences, and designing for current abilities and limitations
 
Comprehensive understanding of user experience design and user research processes and methodologies
 
Experience creating and aiding in the adoption of conversation design tools, component systems, and frameworks, including CXD research and metrics
 
Highly organized self-starter with the ability to manage multiple projects simultaneously and deliver high-quality work on time in an Agile environment
 
Proficiency in design thinking exercises and human-centered (HCD) facilitation methods to solve complex challenges
 
Ability to present ideas and solutions to teams and senior leaders within an organization, both verbally and in writing
 
Preferred: 
Direct experience with Dialogflow and Voiceflow
 
1 year of demonstrable experience creating conversational interactions in highly regulated industries such as Healthcare, Telecommunications, Consumer and/or Financial Services, and Insurance
 
1 year of expertise in creating accessible designs while adhering to standards, regulations, and guidelines (e.g., WCAG) to advocate for inclusive design for all users
 
1 year of facilitation, collaboration, and consensus-building skills, with experience presenting to large cross-functional teams and senior leadership
 
1 year of familiarity with localization and mapping of content into various languages or multilingual experience
 
UX Writing, Conversation Design, Conversational Copywriting, or AI Training Certification or Coursework
 
Physical Demands
 
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
 
Sedentary work that involves sitting or remaining stationary most of the time, with occasional need to move around the office to attend meetings, etc.
 
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
 
#LI-AL2
 
Reasonable accommodation statement
 If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.
 
$46.00-$50.00 per hr
 The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Senior Conversation Designer

Req number: R7214
 
Employment type: Part time
 
Worksite flexibility: Onsite Who we are
 CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
 
Job Summary As a Security Operations Center (SOC) Analyst, you will monitor our client’s environment for cyberthreats. This position is a weekend shift, Friday – Sunday morning and holidays 10pm – 6am.
 
Job Description
 
We are in need of a Part Time Security Operations Center (SOC) Analyst. This is an onsite position in La Verne, CA.
 
CAI is willing to support individuals in this role in attaining one security certification during the time of employment. Details to be provided.
 
You will work with seasoned Cybersecurity professionals with extensive experience. Many have spoken at conferences such as BlackHat, DEFCON, RSAC and BSides. This is a great opportunity to start your Cyber career and learn from the best.
 
Due to the specific legal and contractual requirements associated with this position, only U.S. citizens will be considered for this role .
 
This position is a weekend 3rd shift, Friday – Sunday morning and holidays, 10:00pm - 6:00am
 
What You’ll Do
 
Provide direct support to client’s team and efforts
 
Monitor for cyberthreats
 
Conducting cyber-threat hunting
 
Support cyber incident response activities
 
On-site analysts may be assigned to the cyber incident response team as the situation may dictate
 
What You’ll Need
 
Required: 
0-1 year of general experience or coursework related to cybersecurity, IT security, or network monitoring
 
Familiarity with security tools, alerting systems, or log analysis
 
Basic understanding of TCP/IP networking
 
Understanding of Windows Core Processes
 
Understanding of Authentication, Authorization, Accounting Processes and Methods
 
Ability to follow structured processes, document findings, and escalate issues
 
Excellent communication skills- written and verbal
 
Able to work independently, requiring minimal supervision to accomplish work
 
Excellent organizational skills
 
Able to multitask effectively and balance multiple projects at once
 
Preferred: 
Cybersecurity certifications such as, ISC(2) CC, ISC(2) SSCP, CompTIA Security +, CompTIA Cybersecurity Analyst +
 
Physical Demands
 
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
 
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
 
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor
 
#LI-JH1
 
Reasonable accommodation statement
 If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.
 
$30.00 - $34.00 per hour
 The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role will include 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Security Operations Analyst (10pm-6am Fri-Sun)

Join CAI (Computer Aid, Inc.) and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

CAI (Computer Aid, Inc.)

About Company

Training Specialist

Sr. Web Developer

Senior Conversation Designer

Security Operations Analyst (10pm-6am Fri-Sun)