Qureos Mentor

CAI (Computer Aid, Inc.)

Req number: R7367
 
Employment type: Full time
 
Worksite flexibility: Onsite Who we are
 CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
 
Job Summary We are looking for a motivated Program Specialist ready to take us to the next level! If you have 2+ years of experience in an administrative assistant role, and are looking for your next career move, apply now.
 
Job Description
 
We are looking for a Program Specialist to perform adoption eligibility tasks such as reviewing and processing status reports, preparing NRAE packets, making copies as requested, managing electronic files, distributing mail, and preparing adoption finalization packets. This position will be full-time contract and onsite .
 
What You’ll Do
 
Works as professional staff within the Eligibility Unit performing multiple adoption eligibility tasks such as reviewing and processing status reports, preparing NRAE packets, making copies as requested, managing electronic files, opening and appropriately distributing mail, and preparing adoption finalization packets
 
Reviews and prepares various files for completion such as adoption payment files
 
Answers inquiries from adoptive parents concerning case status
 
Completes activities while ensuring compliance with applicable federal and state policies and procedures
 
The position may also determine Title IV-E (Foster Care and Adoption Assistance) program eligibility based upon defined federal and state regulations, policies, and procedures
 
Interprets and analyzes fiscal data and other information about children and families to enhance and maintain the Department's various federal and state funding recoveries
 
It may require interaction with Family Case Managers, supervisors, and Local Office Directors to request and clarify information when making determinations
 
This role requires effective verbal and written communication skills
 
What You’ll Need
 
Required: 
High school diploma
 
Prior experience in an administrative assistant position, at least 2 years consecutive duration in the same position
 
Working knowledge of Microsoft Word, Outlook, PowerPoint, and Excel
 
Effective written and verbal communication skills
 
Attention to detail and proofreading skills
 
Organizational skills with the ability to prioritize tasks effectively and multitask
 
Preferred: 
Previous experience in a position that demanded a high level of confidentiality
 
Working knowledge of MaGIK and/or KidTracks
 
Knowledge of federal and state regulations related to child services and adoption eligibility
 
Physical Demands
 
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
 
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
 
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
 
#dnp
 
Reasonable accommodation statement
 If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.
 
$25.67 per Hour
 The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Program Coordinator

Req number: R7362
 
Employment type: Full time
 
Worksite flexibility: Onsite Who we are
 CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
 
Job Summary We are looking for a motivated Business Analyst ready to take us to the next level! If you have strong documentation, requirements gathering, and great communication skills, and are looking for your next career move, apply now.
 
Job Description
 
We are looking for a Business Analyst who will support IT documentation and requirements gathering efforts. This role partners with cross‑functional teams to translate business and technical needs into clear, high‑quality documentation while operating independently and delivering results in a fast‑paced environment. This position will be a contract role and onsite in Miramar, FL.
 
Due to the specific legal and contractual requirements associated with this position, this role will be direct employment with CAI. This position does not offer work authorization sponsorship now or in the future.
 
What You’ll Do
 
Gather, analyze, and document business and technical requirements in collaboration with IT and cross‑functional stakeholders
 
Translate complex IT concepts into clear, concise documentation for technical and non‑technical audiences
 
Support process analysis to identify gaps, risks, and improvement opportunities
 
Maintain accurate documentation, standards, and artifacts throughout the engagement
 
Communicate effectively with stakeholders, providing clear updates, insights, and recommendations
 
What You'll Need
 
Required: 
3+ years of experience in a Business Analyst, IT Analyst, or similar business/technical contract role
 
Proficiency with relevant hardware, software, or equipment
 
Familiarity with ticketing systems and documentation practices
 
Preferred: 
Ability to work independently and in team and cross‑functional environments
 
Strong verbal and written communication skills with solid analytical capabilities
 
Physical Demands
 
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
 
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
 
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
 
#LI-AL2
 
Reasonable accommodation statement
 If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.
 
$40.00 per hour
 The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Business Analyst

We are looking for a bilingual customer service-oriented Bilingual Service Desk Analyst to provide Level 1 technical support to both English and Italian speaking users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge and customer service skills via phone, email, or chat. This position will be part-time and remote.What You&rsquo;ll Do<ul><li>Provide General IT end-user support</li><li>Utilize excellent customer service skills and exceed customers&rsquo; expectations</li><li>Interact via telephone, e-mail, chat and one on one with customers to identify and diagnose technical issues and problems</li><li>Provide first level support including but not limited to: resetting passwords, troubleshooting hardware remotely (Laptops, iPads, Desktops, Printers, etc.), troubleshooting software (proprietary software and other applications utilized by the client), and other &ldquo;how-to&rdquo; questions</li><li>Properly escalate unresolved issues to the next level of support with strong supporting documentation</li><li>Following documented processes to resolve customer issues</li><li>Ensure proper recording, categorization, documentation, and closure of all tickets</li><li>Analyze the impact and urgency of customer&rsquo;s issues and prioritize appropriately</li><li>Recommend procedure modifications or improvements</li><li>Drive positive results in Customer Experience through timely responses and professional interaction</li><li>Demonstrate self-direction in meeting targets for performance metrics to achieve daily individual work goals and team monthly metrics</li><li>Preserve and grow your knowledge of Service Desk procedures, products, and services</li><li>May perform other job duties as directed by Team Lead or Service Delivery Leader</li></ul>What You&rsquo;ll NeedRequired:<ul><li>Minimum 6 months&rsquo; experience in a Service Desk role and/or technical support role</li><li>Minimum 6 months' of customer service experience in a professional industry</li><li>High School Diploma or GED</li><li>Bilingual in English and Italian languages (both written and oral)</li><li>Strong troubleshooting and documentation skills</li><li>Excellent customer service skills</li><li>Strong attention to detail and strong communication skills (both written and oral)</li><li>Excellent work ethic</li><li>Problem-solving skills</li><li>Solution driven</li><li>Ability to work weekdays from 7:30am &ndash; 11:30am EST</li></ul>Preferred:<ul><li>Associate degree preferred in related field.</li></ul>Physical Demands<ul><li>Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.</li><li>Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.</li><li>Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor.</li></ul>Reasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 &ndash; 8111.Equal Employment Opportunity Policy StatementCAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.Pay: $18.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: Remote

Part-Time Bilingual (Italian/English) Service Desk Analyst

Join CAI (Computer Aid, Inc.) and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

CAI (Computer Aid, Inc.)

About Company

Program Coordinator

Business Analyst

Part-Time Bilingual (Italian/English) Service Desk Analyst