Qureos Mentor

CAI (Computer Aid, Inc.)

<div>Security Operations Analyst
Req number:
R7629
Employment type:
Full time
Worksite flexibility:
Onsite<div></div><div>
Who we are</div>
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right&mdash;whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
As a Security Operations Center (SOC) Analyst, you will monitor our client&rsquo;s environment for cyberthreats. This position is onsite Monday - Friday, 6am-2pm.
Job Description
We are in need of a Security Operations Center (SOC) Analyst. This is an onsite, salaried position in La Verne, CA.
CAI is willing to support individuals in this role in attaining one security certification during the time of employment. Details to be provided.
You will work with seasoned Cybersecurity professionals with extensive experience. Many have spoken at conferences such as BlackHat, DEFCON, RSAC and BSides. This is a great opportunity to start your Cyber career and learn from the best.
Due to the specific legal and contractual requirements associated with this position, only U.S. citizens will be considered for this role.
This position is a weekday 1st shift, Monday&ndash; Friday mornings, 6:00am - 2:00pm
What You&rsquo;ll Do<ul><li>
Provide direct support to client&rsquo;s team and efforts</li><li>
Monitor for cyberthreats</li><li>
Conducting cyber-threat hunting</li><li>
Support cyber incident response activities</li><li>
On-site analysts may be assigned to the cyber incident response team as the situation may dictate</li></ul>
What You&rsquo;ll Need
Required:<ul><li>
6 months -1 year of general experience or coursework related to cybersecurity, IT security, or network monitoring</li><li>
Familiarity with security tools, alerting systems, or log analysis</li><li>
Basic understanding of TCP/IP networking</li><li>
Understanding of Windows Core Processes</li><li>
Understanding of Authentication, Authorization, Accounting Processes and Methods</li><li>
Ability to follow structured processes, document findings, and escalate issues</li><li>
Excellent communication skills- written and verbal</li><li>
Able to work independently, requiring minimal supervision to accomplish work</li><li>
Excellent organizational skills</li><li>
Able to multitask effectively and balance multiple projects at once</li><li>
Able to participate in an on-call rotation</li></ul>
Preferred:<ul><li>
Cybersecurity certifications such as, ISC(2) CC, ISC(2) SSCP, CompTIA Security +, CompTIA Cybersecurity Analyst +, or other relevant certifications</li></ul>
Physical Demands<ul><li>
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards</li><li>
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.</li><li>
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor</li></ul>
#LI-JH1
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 &ndash; 8111.
The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.</div>

Security Operations Analyst

<div>Service Desk Analyst
Req number:
R7621
Employment type:
Full time
Worksite flexibility:
Hybrid<div></div><div>
Who we are</div>
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right&mdash;whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
As the Service Desk Analyst, you will communicate clearly, support users in fast-paced environment, follow IT and security standards, and work confidently with Microsoft enterprise technologies.
Job Description
CAI is hiring! We are looking for a Service Desk Analyst for a 6-month+ contract opportunity that is hybrid (3 days/week onsite) in Trenton, NJ. The selected candidate must be a strong communicator who can clearly explain technical concepts to end users while working efficiently in a fast-paced, deadline-driven Help Desk environment and adhering to IT policies, procedures, and security standards. The candidate must be experienced with Microsoft 365, Teams, Windows, Server, Active Directory, core Office tools, and administrative systems, and will handle helpdesk tickets, workflow management, and technical support, including mainframe applications with provided training.
What You&rsquo;ll Do<ul><li>
Maintain a working knowledge of Help Desk and IT Operations procedures</li><li>
Log all incoming problems and requests and actions taken to resolve them</li><li>
Provide first response help desk support to all customers and users</li><li>
Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests</li><li>
Provide support for AOC business applications</li><li>
Provide follow-up status to end-users in accordance with specified support policies and procedures</li><li>
Ensure closed problems are adequately documented</li><li>
Assist with other tasks as assigned by management</li><li>
Notify management of all major incidents, problems immediately and with confidentiality</li><li>
Conduct quantitative and qualitative research related to processes, programs and projects</li><li>
Update Solutions Knowledgebase and Documentation</li><li>
Work with management on new projects, as assigned</li><li>
Provide support to other units and/or divisions when called upon</li></ul>
What You&rsquo;ll Need
Required:<ul><li>
3+ years of professional Experience working in IT Tech</li><li>
2+ years of experience working at a call center creating and troubleshooting tickets</li><li>
1+ year of experience developing technical documentation for customers</li><li>
2+ years of experience as a technical HW and SW Level 2 resource for internal staff</li><li>
2+ years of experience performing desktop support either remote or in-person</li><li>
2+ years of experience providing HW support for desktops / laptops to customers</li><li>
Associate's Degree in any field from an accredited college or university</li></ul>
Preferred:<ul><li>
Experience with State Government</li></ul>
Physical Demands<ul><li>
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards</li><li>
Sedentary work involving sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.</li><li>
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor</li></ul>
#LI-JM1
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 &ndash; 8111.
$26 - $32 per hour
The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.</div>

Service Desk Analyst

<div>Grant Analyst
Req number:
R7624
Employment type:
Full time
Worksite flexibility:
Hybrid<div></div><div>
Who we are</div>
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right&mdash;whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
We are looking for a motivated Grant Analyst ready to take us to the next level! If you have extensive knowledge of Federal and State laws, policies and procedures as they pertain to the Finance and Programmatic Divisions and are looking for your next career move, apply now.
Job Description
We are looking for a Grant Analyst to provide expertise for ensuring subrecipient adherence to state and federal grant requirement. This position will be full-time and hybrid in Indianapolis, IN.
What You'll Do<ul><li>
This position leads oversight activities related to operational processes, financial stewardship, and data integrity for funded subrecipients</li><li>
This position assists in establishing monitoring systems to anticipate barriers, conducting risk-based reviews, validating fiscal and programmatic compliance, and strengthening subrecipient capacity to meet grant requirements</li><li>
Working within the broader governance framework&mdash;including the Executive Oversight Committee, State Steering Committee, Advisory Committee, and Regional Grant Initiative, and Office of Grant Administration to provide oversight and performance monitoring</li><li>
Their work ensures that each region&rsquo;s strategy is data-driven, compliant, and aligned with Indiana&rsquo;s long-term vision for rural health transformation</li><li>
Develop and implement risk-based subrecipient monitoring processes in accordance with state and federal grant requirements.</li><li>
Conduct desk reviews, on site, and virtual monitoring of subrecipients to assess compliance with programmatic, fiscal, and reporting requirements</li><li>
Analyze finance documentation including invoices, expenditure reports, ledgers, and supporting documentation to verify allowable expenses and anticipate barriers to fiscal stewardship.</li><li>
Act as knowledgeable resource for finance and administration to Division Directors</li><li>
Utilize PeopleSoft Financials to monitor and report sub-award spending throughout the fiscal year</li><li>
Maintain and make accessible financial files</li><li>
Analyze data submitted by sub-recipients for accuracy, completeness, and alignment with program performance measures and reporting requirement</li><li>
Identify compliance risks and develop corrective action plans in collaboration with subrecipients to promote grant stewardship and partnerships</li><li>
Provide technical assistance and guidance to subrecipients to strengthen grant management practices, documentation methods, and reporting processes</li><li>
Maintain detailed monitoring records, reports, and audit trails to demonstrate grant administration activities, best practices, and audit readiness</li><li>
Coordinate with internal program, finance, and data staff to manage queries, barriers, or tasks related to subrecipient grant monitoring</li><li>
Track corrective actions, follow-up actions, and resolution of findings to ensure timely remediation and sustain subrecipient compliance</li><li>
Contribute to the development of continuous improvement of formal subrecipient monitoring tools, templates, and procedures</li><li>
Support internal staff and subrecipients in the preparation of state and federal audits by compiling documentation, responding to audit inquiries, and assisting with audit resolution activities</li></ul> 
What You'll Need
Required:<ul><li>
A master's degree or commensurate exp is required, with 4-6 years' program evaluation, QA, grant oversight/administration, data analysis, data management</li><li>
Extensive knowledge of Federal and State laws, policies and procedures as they pertain to the Finance and Programmatic Divisions</li><li>
Some knowledge of business administration practices and procedures and basic accounting</li><li>
Thorough ability to extend standard procedures and methods and develop new procedures and methods to deal with unprecedented situations</li><li>
Thorough ability to work cooperatively with staff and representatives of state, local and federal agencies</li><li>
Extensive ability to read data processing printouts, analyze data and prepare reports</li><li>
Advanced knowledge of appropriate PeopleSoft Financials modules</li><li>
Advanced knowledge of Microsoft Excel, Outlook, Word and other Microsoft products</li><li>
Ability to learn and navigate reporting system such as but not limited to RedCap and GrantSolutions</li><li>
Advanced ability to develop new or modify existing policies and procedures</li><li>
Considerable ability to apply problem solving techniques to address issues at the State and local level</li><li>
Considerable ability to communicate verbally and in writing with individuals or in group situations.</li><li>
Extensive communication skills both verbal and written</li></ul>
Preferred:<ul><li>
Experience with CMS-funded programs or federal cooperative agreements</li><li>
Familiarity with Indiana&rsquo;s rural health landscape, including hospitals, FQHCs, EMS, and community based organizations</li><li>
Experience in chronic disease prevention, cardiometabolic health, or community-clinical integration</li><li>
Experience in lifestyle medicine, diabetes prevention, hypertension management, or related frameworks</li></ul>
Physical Demands<ul><li>
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards</li><li>
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.</li><li>
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.</li></ul>
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 &ndash; 8111.
$25 - $30 per hour
The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.</div>

Grant Analyst

<div>Service Desk Analyst
Req number:
R7601
Employment type:
Full time
Worksite flexibility:
Remote<div></div><div>
Who we are</div>
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right&mdash;whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests.
Job Description
We are looking for a customer service-oriented Service Desk Analyst to provide Level 1 technical support to both users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge and customer service skills via phone, email, or chat. This position will be full-time and remote and 2nd shift.
What You&rsquo;ll Do<ul><li>
Provide General IT end-user support including:</li><li>
Utilize excellent customer service skills and exceed customers&rsquo; expectations</li><li>
Interact via telephone, e-mail, chat, and one on one with customers to identify and diagnose technical issues and problems</li><li>
Provide first level support including but not limited to: resetting passwords, troubleshooting hardware remotely (Laptops, iPads, Desktops, Printers, etc.), troubleshooting software (proprietary software and other applications utilized by the client), and other &ldquo;how-to&rdquo; questions</li><li>
Properly escalate unresolved issues to the next level of support with strong supporting documentation</li><li>
Following documented processes to resolve customer issues.</li><li>
Ensure proper recording, categorization, documentation, and closure of all tickets</li><li>
Analyze the impact and urgency of customer&rsquo;s issues and prioritize appropriately</li><li>
Recommend procedure modifications or improvements</li><li>
Drive positive results in Customer Experience through timely responses and professional interaction</li><li>
Demonstrate self-direction in meeting targets for performance metrics to achieve daily individual work goals and monthly team metrics</li><li>
Preserve and grow your knowledge of Service Desk procedures, products, and services</li><li>
May perform other job duties as directed by Team Lead or Service Delivery Leader</li></ul>
What You&rsquo;ll Need
Required:<ul><li>
Minimum 6-12 months&rsquo; experience in a Service Desk role and/or technical support role</li><li>
Minimum 6-12 months of customer service experience in a professional industry</li><li>
High School Diploma or GED</li><li>
Strong troubleshooting and documentation skills</li><li>
Excellent customer service skills</li><li>
Strong attention to detail and strong communication skills (both written and oral)</li><li>
Excellent work ethic</li><li>
Problem-solving skills</li><li>
Solution driven</li><li>
Ability to work weekdays from 1:00pm-9:00pm EST</li></ul>
Preferred:<ul><li>
Associate degree preferred in related field.</li></ul>
Physical Demands<ul><li>
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.</li><li>
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.</li><li>
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor.</li></ul>
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 &ndash; 8111.
$18.00 per hour
The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.</div>

We are looking for a bilingual customer service-oriented Bilingual Service Desk Analyst to provide Level 1 technical support to both English and Italian speaking users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge and customer service skills via phone, email, or chat. This position will be part-time and remote.What You&rsquo;ll Do<ul><li>Provide General IT end-user support</li><li>Utilize excellent customer service skills and exceed customers&rsquo; expectations</li><li>Interact via telephone, e-mail, chat and one on one with customers to identify and diagnose technical issues and problems</li><li>Provide first level support including but not limited to: resetting passwords, troubleshooting hardware remotely (Laptops, iPads, Desktops, Printers, etc.), troubleshooting software (proprietary software and other applications utilized by the client), and other &ldquo;how-to&rdquo; questions</li><li>Properly escalate unresolved issues to the next level of support with strong supporting documentation</li><li>Following documented processes to resolve customer issues</li><li>Ensure proper recording, categorization, documentation, and closure of all tickets</li><li>Analyze the impact and urgency of customer&rsquo;s issues and prioritize appropriately</li><li>Recommend procedure modifications or improvements</li><li>Drive positive results in Customer Experience through timely responses and professional interaction</li><li>Demonstrate self-direction in meeting targets for performance metrics to achieve daily individual work goals and team monthly metrics</li><li>Preserve and grow your knowledge of Service Desk procedures, products, and services</li><li>May perform other job duties as directed by Team Lead or Service Delivery Leader</li></ul>What You&rsquo;ll NeedRequired:<ul><li>Minimum 6 months&rsquo; experience in a Service Desk role and/or technical support role</li><li>Minimum 6 months' of customer service experience in a professional industry</li><li>High School Diploma or GED</li><li>Bilingual in English and Italian languages (both written and oral)</li><li>Strong troubleshooting and documentation skills</li><li>Excellent customer service skills</li><li>Strong attention to detail and strong communication skills (both written and oral)</li><li>Excellent work ethic</li><li>Problem-solving skills</li><li>Solution driven</li><li>Ability to work weekdays from 7:30am &ndash; 11:30am EST</li></ul>Preferred:<ul><li>Associate degree preferred in related field.</li></ul>Physical Demands<ul><li>Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.</li><li>Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.</li><li>Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor.</li></ul>Reasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 &ndash; 8111.Equal Employment Opportunity Policy StatementCAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.Pay: $18.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: Remote

Part-Time Bilingual (Italian/English) Service Desk Analyst

Join CAI (Computer Aid, Inc.) and explore 5   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

CAI (Computer Aid, Inc.)

About Company

Security Operations Analyst

Service Desk Analyst

Grant Analyst

Service Desk Analyst

Part-Time Bilingual (Italian/English) Service Desk Analyst