Qureos Mentor

California Employment Development Department (EDD)

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Job Posting: Division Support Technician
 
Employment Development Department
 
JC-522453 - Division Support Technician
 INFORMATION TECHNOLOGY TECHNICIAN
 
$4,133.00 - $6,613.00 per Month
 New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
 
Final Filing Date: 7/3/2026
 
Job Description and Duties
 
THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.
 
Are you looking for a fast paced and challenging role that offers valuable technical and administrative experience, exposure to Information Technology Branch leadership, and an opportunity to grow your IT career? The Employment Development Department (EDD) is seeking a motivated, enthusiastic Information Technology Technician to support the Infrastructure Services Division (ISD) Division Chief and Management Team.
 
This entry level position is ideal for someone who enjoys variety, is eager to learn, and wants to contribute to important technology related operations that support a large statewide organization.
 
About the Role
 
The Information Technology Technician will provide direct support to the Division Chief and Division Management Team, performing a broad range of duties that may include:
 Assisting with service requests for division staff -including equipment, software, and account needs -consistent with typical IT Technician client service work such as user account management and technology asset tasks.
 Supporting administrative and technical functions related to division projects, research, and process improvement activities.
 Collecting, organizing, and summarizing information -such as legislative analysis responses or research findings -to support executive decision-making.
 Preparing, drafting, and editing communications, documents, and summaries for leadership review.
 Assisting with budget tracking, procurement coordination, and asset inventory maintenance.
 Why Join EDD's Information Technology Branch?
 Gain exposure to a wide variety of IT operations.
 Develop both technical and administrative competencies valuable for advancement.
 Work in a supportive environment committed to employee growth.
 Contribute to meaningful work that supports critical statewide programs.
 This position may be eligible for a hybrid work schedule. The amount of telework is at the discretion of the Department and is subject to change as business needs arise. Employees are required to report to their headquarters office on their assigned in-office days. Travel expenses to and from the assigned headquarters are the responsibility of the employee.
 
This position is headquartered at the New Labor Agency Building (NLAB), a newly remodeled high-rise building. Located in the heart of Downtown Sacramento and in close proximity of the State Capitol and the Golden1 Center, this beautiful and modern building provides the following amenities: Break areas, wellness/lactation rooms, coffee points, a fitness center with private showers, a Career Center for EDD Employees, a micro market, building-wide WiFi, an outdoor terrace, bike storage, nearby public transit options, and much more.
 
Apply today for the opportunity to work in this state-of-the-art building!
 
Working Conditions
 
Visa Sponsorship
 
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.
 
Position Details
 Job Code #: JC-522453
 
Position #(s): 
280-353-1400-010
 Working Title: Division Support Technician
 Classification: INFORMATION TECHNOLOGY TECHNICIAN
 $4,133.00 - $5,538.00 A
 $4,485.00 - $6,011.00 B
 $4,934.00 - $6,613.00 C
 New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
 
# of Positions: 1
 Work Location: Sacramento County
 Telework: Hybrid
 Job Type: Permanent, Full Time
 Work Shift: 8:00 A.M. - 5:00 P.M.
 Work Week: Monday - Friday
 
Department Information
 The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.
 Department Website: http://www.edd.ca.gov
 Special Requirements
 
It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov.
 
Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.
 
If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:
 
Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.
 
Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.
 
Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
 
Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.
 
Examination/Assessment
 
If selected for hire, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.
 
INFORMATION TECHNOLOGY TECHNICIAN
 
Application Instructions
 
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
 
Final Filing Date: 7/3/2026
 
Who May Apply
 
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
 
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
 
How To Apply
 
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
 
Address for Mailing Application Packages
 
You may submit your application and any applicable or required documents to:
 
Employment Development Department
 Mail In Address
 Attn: Job Control #522453
 Human Resource Services Division, MIC 54
 PO Box 826880
 Sacramento, CA 94280-0001
 
Address for Drop-Off Application Packages
 
You may drop off your application and any applicable or required documents at:
 
Employment Development Department
 Drop Off Address
 Attn: Job Control #522453
 EDD/Human Resource Services Division
 1416 9th Street, 1st floor lobby
 Sacramento, CA 95814
 08:00 AM - 04:30 PM
 
Required Application Package Documents
 
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
 
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
 Resume is optional. It may be included, but is not required.
 Statement of Qualifications - A Statement of Qualifications (SOQ) is Required. Please see “Statement of Qualifications Requirements” section for more information about the SOQ.
 Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
 Desirable Qualifications
 In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
 Proven ability to maintain regular, consistent, and predictable attendance.
 Experience maintaining professional and cooperative working relationships with coworkers, management, and stakeholders inside and outside the work unit.
 Ability to plan, organize, and adapt to changing priorities and assignments, and to work effectively under pressure to meet deadlines.
 Demonstrated ability to work effectively in a team-oriented environment, contributing to group efforts and supporting shared goals.
 Strong oral and written communication skills, including the ability to present information clearly and professionally.
 Ability to research information, evaluate sources, and prepare clear summaries.
 Demonstrated ability to accurately collect, organize, and maintain information, records, or asset inventories.
 Flexibility, willingness to learn, and ability to adjust to a fast paced, evolving work environment, particularly when supporting high visibility executive level operations.
 Demonstrated ability to provide comprehensive business support in an office environment, including proficiency with MS365, Word, Excel, SharePoint, and related applications.
 Ability to maintain confidentiality, handle sensitive information with discretion, and exercise tact and professionalism when interacting with staff, customers, and external partners.
 Benefits
 
Contact Information
 
The Hiring Unit Contact is available to answer questions regarding the position or application process.
 
Department Website: http://www.edd.ca.gov
 
Hiring Unit Contact: 
Joseph Wilkie
 (916) 558-9623
 Joseph.Wilkie@edd.ca.gov
 
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
 
EEO Contact: 
EEO Officer
 (916) 654-8434
 Accessibility@edd.ca.gov
 California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
 Statement of Qualifications Requirements
 
A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The SOQ is not a resume or cover letter. Resumes and/or Cover Letters DO NOT take the place of the SOQ. Applications received without an SOQ or an SOQ submitted without following instructions may not receive further consideration and may be excluded from the hiring process.
 
To be considered, your SOQ must follow the instructions. Your SOQ must be typed and not more than one page in length, not less than 12 point font, single-spaced, with margins not less than one inch, including your first and last name at the top of the page. Please restate prompt below in your response and include specific examples.
 
Provide a detailed example of a time when you were required to complete a complex assignment or follow a multi-step procedure. What methods did you use to ensure you completed every step and delivered the assignment on time?
 
Background Investigation Requirement
 
The position(s) may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction history unless they receive a conditional offer of employment.
 
The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s).
 
The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of "Not Qualified."
 
ADDITIONAL DEPARTMENT INFORMATION
 
The Employment Development Department may require a new probation in accordance with applicable probationary period rules.
 
Merit System Principles
 
Information regarding Merit System Principles provided to public employees by the State Civil Service Act can be found on the CalHR website at https://www.calhr.ca.gov/Training/Pages/performance-management-merit-system-principles.aspx
 
Equal Opportunity Employer
 
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
 
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
 
Application Methods: 
Electronic (Using your CalCareer Account)
 By Mail
 Drop-off

INFORMATION TECHNOLOGY TECHNICIAN

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California Employment Development Department (EDD)

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INFORMATION TECHNOLOGY TECHNICIAN