Qureos Mentor

CallCourier (Pvt.) Ltd. | Postex

Job SummaryWe are looking for a dedicated and motivated IR Officer to join our team in Sialkot. The ideal candidate will be responsible for handling customer and merchant complaints, ensuring timely resolutions, and maintaining smooth coordination between internal departments. This role requires strong communication, attention to detail, and problem-solving skills.Key Responsibilities<ul><li>Ensure same-day closure of complaint tickets.</li><li>Handle walk-in customers and self-collection complaints efficiently.</li><li>Coordinate between Customer Service and Operations teams for timely issue resolution.</li><li>Manage escalations, PODs/PORs, and product-related complaints.</li><li>Maintain accurate complaint records and follow up on pending issues.</li><li>Support process improvement by identifying recurring complaint trends.</li></ul>Requirements<ul><li>Education: Bachelor&rsquo;s degree (minimum 14 years of education).</li><li>Experience: Prior experience in logistics, courier, or e-commerce industry preferred.</li></ul>Skills:<ul><li>Excellent verbal and written communication skills.</li><li>Strong coordination and follow-up ability.</li><li>Effective problem-solving and customer-handling skills.</li><li>Proficiency in MS Office (especially Excel and Outlook).</li></ul>Job Type and Schedule<ul><li>Full-time</li><li>On-site (Sialkot branch)</li><li>Must be available during operational hours for coordination and follow-ups</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs37,000.00 per monthWork Location: In person

Issue Resolution officer

Job SummaryThe Branch Manager is responsible for overseeing all branch operations, ensuring smooth day-to-day functioning, timely shipment handling, effective route management, and maintaining service quality standards. The role requires strong leadership, operational control, and people management to ensure the branch achieves its Key Performance Indicators (KPIs).Key Responsibilities<ul><li>Open and close the branch daily; ensure branch readiness before operations begin.</li><li>Supervise shipment arrivals and verify parcel count, condition, and safety.</li><li>Oversee timely de-manifesting and sorting of parcels according to assigned routes.</li><li>Ensure daily forwarding and dispatching of parcels to the respective destinations.</li><li>Maintain adequate rider strength and ensure all sorted parcels are routed daily.</li><li>Monitor preparation and closure of route sheets for all delivery areas.</li><li>Coordinate logistics for client pickups, reverse pickups, replacements, and returns.</li><li>Update parcel statuses and report operational activities to Head Office.</li><li>Conduct courier debriefings and ensure accurate status assignment of parcels.</li><li>Oversee timely COD (Cash on Delivery) collection and deposits in company bank accounts.</li><li>Ensure COD submission updates in the company&rsquo;s operational software (Go-Green).</li><li>Manage branch operating expenses efficiently.</li><li>Delegate tasks to operational staff for undelivered, returned, and reattempted parcels.</li><li>Implement and follow instructions from Head Office promptly.</li><li>Provide justifications for any lagging KPIs within the assigned branch territory.</li></ul>Qualifications &amp; Requirements<ul><li>Education: Bachelor&rsquo;s degree (minimum 14 years of education).</li><li>Experience: Minimum 2 years of relevant branch or operations management experience.</li></ul>Skills:<ul><li>Strong coordination and communication skills.</li><li>Excellent record-keeping and attention to detail.</li><li>Proficiency in Microsoft Excel and operational software.</li><li>Effective people management and team leadership abilities.</li><li>Strong multitasking and time management skills.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Branch Manager

Join CallCourier (Pvt.) Ltd. | Postex and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

CallCourier (Pvt.) Ltd. | Postex

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Issue Resolution officer

Branch Manager