Abrar Admin

Callflow marketing

Key Responsibilities<ul><li>Make outbound calls to potential customers using provided leads</li><li>Explain ACA health insurance benefits in a simple and clear manner</li><li>Identify customer eligibility based on income, household size, and age</li><li>Handle objections professionally and manage different customer behaviors (including screamers)</li><li>Follow DNC (Do Not Call) and TCPA compliance procedures</li><li>Accurately collect and document customer information in CRM</li><li>Transfer qualified and interested customers to the Verifier or Enrollment team</li><li>Maintain call quality, conversion targets, and compliance standards</li></ul>Required Skills &amp; Qualifications<ul><li>Strong English communication skills (listening &amp; speaking)</li><li>Knowledge of ACA, Medicare, or Final Expense (preferred)</li><li>Ability to work night shifts</li><li>Calm, professional attitude with customers</li><li>Matric / Intermediate education (minimum)</li><li>Prior outbound call center experience preferred</li></ul>Job Type: Full-timePay: From Rs40,000.00 per monthWork Location: In person

Call Centre Agent (Night Shift)

Experience: 2 Years Employment Type: Full-TimeTiming: 10am- 5pmLocation: 2nd Floor, Bin Talib Square, Iran Road, Chandni Chowk, RWP.Job SummaryWe are seeking an experienced Project Manager to oversee and coordinate the efforts of the Front-End Developers, PHP/Laravel Developers, Data Analysts, and Social Media/SEO teams. The ideal candidate will ensure timely project delivery, efficient resource allocation, and adherence to quality standards, while fostering collaboration across technology and digital teams.The PM will act as the primary liaison between stakeholders, technical teams, and management, ensuring projects align with business goals and KPIs.Key Responsibilities&middot; Manage end-to-end project planning, execution, and delivery for web development, CRM systems, and digital marketing initiatives.&middot; Coordinate with Front-End (Vue.js), Back-End (PHP/Laravel), Data Analysis, and Social Media/SEO teams to ensure smooth workflow.&middot; Track project progress using tools such as JIRA, Trello, Asana, and communicate updates to stakeholders.&middot; Define project scope, timelines, milestones, and deliverables in alignment with business objectives.&middot; Monitor team performance, identify risks, and implement mitigation strategies.&middot; Facilitate cross-team collaboration and remove blockers to ensure productivity.&middot; Review deliverables for quality, completeness, and alignment with requirements.&middot; Assist in resource planning, task allocation, and workload balancing across teams.&middot; Ensure adherence to development standards, best practices, and Agile methodologies.&middot; Provide guidance and mentorship to junior team members when needed.Required Skills &amp; Experience&middot; Bachelor&rsquo;s degree in Computer Science, IT, Software Engineering, Business, or related field.&middot; Proven experience managing software development and digital teams (2&ndash;3 years).&middot; Hands-on experience with Agile/Scrum methodologies and tools such as JIRA, Strong understanding of web development technologies (PHP/Laravel, Vue.js, Node.js basics).&middot; Familiarity with data analysis tools and digital marketing workflows (SEO, social media management).&middot; Excellent communication, coordination, and stakeholder management skills.&middot; Strong problem-solving, decision-making, and organizational abilities.&middot; Experience in reporting project metrics, timelines, and KPIs to senior management.Good-to-Have Skills&middot; Technical background in PHP/Laravel, Front-End frameworks, or Database design.&middot; Exposure to SaaS projects, CRM systems, or telephony-integrated applications.&middot; Understanding of data visualization tools (Power BI, Tableau) or analytics platforms.&middot; Familiarity with digital marketing tools (Google Analytics, SEMrush, social media dashboards).&middot; Basic understanding of DevOps practices (Docker, CI/CD pipelines).&middot; Certifications in Project Management (PMP, PRINCE2, Scrum Master) preferred.Tools &amp; Workflow&middot; Project Management: JIRA(must), Trello, Asana, Kanban boards&middot; Communication &amp; Collaboration: Microsoft Teams, Zoom&middot; Version Control Awareness: Git/GitHub/GitLab (to understand developers&rsquo; workflows)&middot; Agile/Scrum frameworks for sprint planning, stand-ups, and retrospectivesKey Competencies&middot; Leadership and team management across multiple disciplines&middot; Strong planning, organizational, and time management skills&middot; Excellent interpersonal and communication skills&middot; Problem-solving mindset and ability to mitigate risks proactively&middot; Ability to translate business requirements into actionable tasks for technical and digital teams&middot; Attention to detail while maintaining a big-picture perspective&middot; Flexibility and adaptability to manage multiple projects simultaneouslyJob Type: Full-timePay: Rs120,000.00 - Rs180,000.00 per monthWork Location: In person

Project Manager – Technology & Digital Teams

Experience: 2 Years Employment Type: Full-TimeTiming : 10am- 5pmLocation : 2nd Floor, Bin Talib Square, Iran Road, Chandni Chowk, RWP.Job SummaryThis role involves assisting in the design, development, and maintenance of user interfaces for web applications, providing an opportunity to enhance technical skills under the guidance of senior developers. Candidates should possess a strong foundation in front-end technologies and a passion for creating dynamic, user-friendly websites. The ideal candidate will be eager to learn and collaborate with back-end developers to integrate front-end components with server-side logic.Key Responsibilities&middot; Develop user interfaces using HTML5, CSS3, and JavaScript (ES6+ syntax).&middot; Implement new features and build reusable components within the Vue.js framework.&middot; Collaborate with UX/UI designers and back-end developers for API integration.&middot; Optimize web pages for performance and ensure feasibility of UI/UX designs.&middot; Debug and resolve functionality issues and bugs.&middot; Manage code changes using version control systems, specifically Git.&middot; Stay updated with new front-end technologies and best practices.Required Skills and Qualifications:&middot; Bachelor&rsquo;s degree in Computer Science, Software Engineering, IT, or related field.&middot; 1 to 2 years of experience in front-end development, with a focus on Vue.js.&middot; Proficiency in HTML5, CSS3, and JavaScript (ES6+ syntax).&middot; Familiarity with the Vue.js framework.&middot; Experience with Git.&middot; Strong problem-solving and communication skills.&quot;Good to Have&quot; :&middot; Basic understanding of back-end concepts, including frameworks like Laravel or building applications with Node.js.&middot; Knowledge of the Vue.js ecosystem or frameworks like Next.js.&middot; Experience with JavaScript testing frameworks.&middot; Experience with build tools like Webpack or Vite, and CSS preprocessors.Tools &amp; Workflow&middot; Version Control: Git, GitHub, GitLab&middot; Front-End Build Tools: Webpack, Vite&middot; CSS Preprocessors: SASS, LESS&middot; Task Management: Jira, Trello, Asana, Kanban boards&middot; Communication: Slack, Microsoft Teams&middot; Browser Dev Tools: Chrome DevTools, Firefox Developer ToolsKey Competencies&middot; Attention to detail and strong visual design sense&middot; Ability to write clean, maintainable, and reusable code&middot; Understanding of responsive and cross-browser design&middot; Strong analytical and debugging skills&middot; Team collaboration and effective communication&middot; Quick learner with the ability to adapt to new technologies&middot; Commitment to best practices and coding standardsJob Type: Full-timePay: Rs60,000.00 - Rs100,000.00 per monthWork Location: In person

Junior Front-End Developer (Vue.js)

Experience: 2 Years Employment Type: Full-TimeTiming: 10am- 5pmLocation: 2nd Floor, Bin Talib Square, Iran Road, Chandni Chowk, RWP.Job Summary:We are looking for a Global SEO Specialist to lead and execute SEO strategies across multiple countries and markets. The role focuses on driving organic traffic growth, improving keyword rankings globally, and optimizing content for international audiences. You will work closely with content, marketing, and development teams to scale SEO performance worldwide.Key Responsibilities:&middot; Develop and execute global SEO strategies for multiple regions and languages&middot; Perform international keyword research (US, UK, EU, APAC, etc.)&middot; Optimize on-page SEO (content, metadata, internal linking, schema)&middot; Manage technical SEO (site audits, page speed, crawlability, indexing)&middot; Implement and manage hreflang and country/language targeting&middot; Analyze SEO performance using analytics and reporting tools&middot; Track rankings, traffic, conversions, and ROI across regions&middot; Collaborate with content writers to align content with SEO goals&middot; Monitor competitors and global SEO trends&middot; Stay updated with Google algorithm changes and SEO best practicesTools &amp; Technologies:&middot; Google Search Console, Google Analytics (GA4)&middot; Ahrefs, SEMrush, Screaming Frog&middot; Google Keyword Planner&middot; PageSpeed Insights, Lighthouse&middot; CMS platforms (WordPress, Webflow, custom CMS)&middot; Excel / Google Sheets&middot; Basic HTML, CSS knowledgeRequired Qualifications:&middot; Bachelor&rsquo;s degree in Marketing, Digital Marketing, or related field&middot; Proven experience as an SEO Specialist for global/international websites&middot; Strong understanding of technical, on-page, and off-page SEO&middot; Experience handling multi-language and multi-country SEO&middot; Excellent analytical and problem-solving skillsPreferred Qualifications:&middot; Experience with content-driven SEO and editorial planning&middot; Knowledge of JavaScript SEO&middot; Familiarity with conversion rate optimization (CRO)&middot; Experience working with remote global teamsWhat We Offer:&middot; Opportunity to work on global brands and markets&middot; Fully remote or flexible work options&middot; Performance-based growth and incentives&middot; Collaborative, international team environmentJob Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Global SEO Specialist

Experience: 2 Years Employment Type: Full-TimeTiming : 10am- 5pmLocation : 2nd Floor, Bin Talib Square, Iran Road, Chandni Chowk, RWP.Job SummaryWe are looking for a PHP Full-Stack Laravel Developer with experience in building CRM systems and integrating telephony/voice systems (SIP protocols / VoIP protocols, AI-driven voice integrations). The ideal candidate should be capable of developing clean, maintainable, and scalable web applications and supporting SaaS-style platforms.This role involves working closely with cross-functional teams including frontend developers, data analysts, and operations to deliver high-quality web applications for call center and SaaS environments.Key Responsibilities<ul><li>Develop and maintain Laravel-based web applications (backend + frontend integration).</li><li>Work on CRM systems and telephony integrations (AI voice, SIP protocols, call flows).</li><li>Design and consume RESTful APIs for internal and third-party integrations.</li><li>Assist in building SaaS modules, including user roles, dashboards, and reporting.</li><li>Write clean, maintainable, and documented code following MVC architecture and best practices.</li><li>Collaborate with frontend developers (Vue.js/JS frameworks) to integrate UI with backend services.</li><li>Participate in testing, debugging, and deployment of web applications.</li><li>Support long-term maintenance and performance optimization of existing systems.</li></ul>Required Skills &amp; Experience<ul><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, IT, or related field.</li><li>1&ndash;2 years of professional experience in PHP &amp; Laravel development.</li><li>Hands-on experience with database design and optimization (MySQL / PostgreSQL).</li><li>Understanding of CRM workflows and experience with call center systems or telephony integration.</li><li>Basic frontend skills: HTML, CSS, Bootstrap, JavaScript, jQuery.</li><li>Experience with REST API development and integration.</li><li>Knowledge of version control (Git/Bitbucket).</li><li>Problem-solving mindset and ability to work in a team-oriented Agile environment.</li></ul>Good to Have<ul><li>Exposure to SaaS platforms and multi-role user systems.</li><li>Experience with Node.js, Vue.js, or Next.js.</li><li>Familiarity with AI-driven or voice-based application integration.</li><li>Experience with cloud services (AWS, Firebase, or similar).</li></ul>Tools &amp; Workflow<ul><li>Version Control: Git / Bitbucket</li><li>Project Management: Jira / Trello / Asana</li><li>Agile / Scrum methodology</li><li>DevOps basics: Docker, CI/CD pipelines (desirable)</li></ul>Key Competencies<ul><li>Clean and maintainable coding practices</li><li>Understanding of domain-driven design principles</li><li>Ability to work on telephony integrations</li><li>Team collaboration and effective communication</li><li>Strong analytical and problem-solving skills</li></ul>Why Join Us<ul><li>Work on real-world SaaS and CRM systems with telephony integrations.</li><li>Opportunity to learn and grow in AI-driven web applications.</li><li>Exposure to end-to-end project ownership and cloud technologies.</li></ul>Supportive environment for professional development and long-term career growthJob Type: Full-timePay: Rs70,000.00 - Rs120,000.00 per monthWork Location: In person

Full-Stack Laravel Developer (PHP)

Experience: 2 Years Employment Type: Full-TimeTiming: 10am- 5pmLocation: 2nd Floor, Bin Talib Square, Iran Road, Chandni Chowk, RWP.Job SummaryWe are seeking an experienced Project Manager to oversee and coordinate the efforts of the Front-End Developers, PHP/Laravel Developers, Data Analysts, and Social Media/SEO teams. The ideal candidate will ensure timely project delivery, efficient resource allocation, and adherence to quality standards, while fostering collaboration across technology and digital teams.The PM will act as the primary liaison between stakeholders, technical teams, and management, ensuring projects align with business goals and KPIs.Key Responsibilities<ul><li>Analyze CRM and calls (Inbound) datasets including call logs, lead management, customer journeys, and agent performance</li><li>Monitor and report on call center KPIs (AHT, ASA, FCR, conversion rates, talk time, call drop rates)</li><li>Develop and optimize SQL queries for reporting and data extraction</li><li>Work with NoSQL databases for semi-structured CRM and interaction data</li><li>Support PHP-based CRM applications by validating data flows and reports</li><li>Create dashboards and automated reports for operations and management</li><li>Apply basic statistical and data science techniques to identify trends and patterns</li><li>Ensure data quality, accuracy, and consistency across CRM systems</li><li>Collaborate with operations, IT, and business teams to improve CRM efficiency</li></ul>Required Skills &amp; Experience&middot; Bachelor&rsquo;s degree in Data Science, Computer Science, Statistics, Mathematics, or related field&middot; Working knowledge of NoSQL databases (MongoDB, Cassandra, etc.)&middot; Strong proficiency in SQL (MySQL / PostgreSQL or similar)&middot; Basic to intermediate experience with PHP (understanding backend logic and data flows)&middot; Experience working with CRM systems (custom CRM, Salesforce, Zoho, or similar)&middot; Understanding of telephonic call center metrics and workflows&middot; Data analysis and reporting skills (Excel, Google Sheets, or BI tools)&middot; Ability to translate business requirements into data insights.Good-to-Have Skills<ul><li>Project experience in CRM, call center analytics, or business analytics</li><li>Exposure to machine learning basics (regression, classification, clustering)</li><li>Experience working with real-world datasets</li><li>Knowledge of data cleaning, preprocessing, and feature engineering</li></ul>Tools &amp; Workflow&middot; Databases: MySQL, PostgreSQL, MongoDB, Elasticsearch&middot; Programming: PHP (basic to intermediate), Python (preferred), SQL&middot; Data Analysis &amp; Visualization: Excel, Google Sheets, Power BI, Tableau, Metabase&middot; Data Science Libraries: Pandas, NumPy, Matplotlib, Seaborn (basic exposure)&middot; CRM &amp; Call Center Tools: Custom CRM, Salesforce, Zoho, Dialer systems, IVR, CTI logs&middot; Other Tools: REST APIs, Git, basic ETL tools, Jupyter NotebookKey Competencies&middot; Leadership and team management across multiple disciplines&middot; Strong planning, organizational, and time management skills&middot; Excellent interpersonal and communication skills&middot; Opportunity to work closely with operations and CRM teams&middot; Hands-on exposure to real-time call center data&middot; Growth opportunities in data analytics and CRM optimization&middot; Collaborative and fast-paced work environmentJob Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Data Analyst

Experience: 2 Years Employment Type: Full-TimeTiming: 10am- 5pmLocation: 2nd Floor, Bin Talib Square, Iran Road, Chandni Chowk, RWP.Job Summary:We are looking for a creative and research-driven Content Writer to produce high-quality blog content for a global audience. The role requires writing SEO-optimized, engaging, and informative blogs that drive traffic, educate readers, and support brand authority across international markets.Key Responsibilities:&middot; Write SEO-optimized blog posts for global audiences&middot; Research topics, keywords, and competitor content&middot; Create long-form and short-form blog content (800&ndash;2500+ words)&middot; Create content strategy&middot; Ensure content is original, engaging, and audience-focused&middot; Update and optimize existing blogs for SEO performance&middot; Follow brand voice, style guidelines, and content calendars&middot; Use data and insights to improve content performanceTools &amp; Technologies:&middot; Google Docs / Microsoft Word&middot; Grammarly, Hemingway&middot; SEO tools (Ahrefs, SEMrush, Surfer SEO)&middot; WordPress or similar CMS&middot; Google TrendsRequired Qualifications:&middot; Bachelor&rsquo;s degree in Marketing, or related field&middot; Proven experience writing blogs for international audiences&middot; Strong command of written English&middot; Understanding of SEO writing principles&middot; Ability to meet deadlines and manage multiple topicsPreferred Qualifications:&middot; Experience in Digital Marketing writing&middot; Knowledge of content marketing funnels&middot; Experience writing for US, UK, and global markets&middot; Familiarity with content performance metricsWhat We Offer:&middot; Opportunity to write for a global audience&middot; Flexible work environment&middot; Consistent writing volume and long-term projects&middot; Growth into Content Strategist or Editor rolesJob Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthWork Location: In person

Content Writer

Join Callflow marketing and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.