Qureos Mentor

Calyxo

<div><div>Calyxo, Inc. is a medical device company headquartered in Pleasanton, California, USA. The company was founded in 2016 to address the profound need for improved kidney stone treatment. Kidney stone disease is a common, painful condition that consumes vast amounts of healthcare resources each year. Our team is led by executives and investors with a proven track record of commercializing paradigm-shifting devices to meet unmet needs within urology.

Are you ready to change the future of kidney stone treatment? We are seeking high achievers who want to be part of a dynamic team working in a fun, diverse atmosphere.</div>
In This Role, You Will:
<ul>
<li>Responsible for all VAC (Value Analysis Committee) submission documentation for new customers and following up until approved.</li>
<li>Collaborate with Customer, Sales, Legal and Finance to support the internal New Account setup process upon or during VAC approval.</li>
<li>Generate, analyze and distribute customer onboarding reports.</li>
<li>Generate quotations for sales, maintain ERP system and generate quote to sales metrics for organization. Partner with Sales to analyze choices and financial capacities of each customer and suggest suitable solutions within company guidelines</li>
<li>Monitor inbox and delegate sales leads to appropriate sales and staff members</li>
<li>Facilitate the equipment upgrade process with customers and sales.</li>
<li>Support Equipment Evaluation program and coordinate the purchase conversion with Sales and Customers.</li>
<li>Ensure customer satisfaction by answering incoming/outbound calls and emails in a friendly, engaged and enthusiastic manner.</li>
<li>Review and respond to all emails with professionalism, accurate information and timely follow up.</li>
<li>Document customer interactions by recording details of any inquiries, requests or feedback per Standard Operating Procedures.</li>
<li>Maintains knowledge of and adheres to all processes, policies and procedures.</li>
<li>Escalates issues as necessary for guidance from others.</li>
<li>Work with Customer Service Management in identifying and documenting areas of process changes and/or improvements.</li>
<li>Collaborate with internal departments on and maintain all source documents used to facilitate a VAC submission. This will include leading the ECO process with Quality.</li>
<li>May support order entry process in times of need.</li>
<li>Other duties as assigned.</li>
</ul>
Who You Will Report To:
<ul>
<li>Manager, Sales Support</li>
</ul>
Requirements:
<ul>
<li>Education: High school diploma</li>
<li>Minimum 5 year's experience in a customer service role or equivalent combination of education and experience</li>
<li>Work location: Remote (West Coast)</li>
<li>Travel: 10%</li>
<li>Full time employment</li>
<li>Excellent interpersonal and phone etiquette skills.</li>
<li>High degree of attention to detail and ability to multi-task in a fast-paced environment</li>
<li>Problem Resolution, follow-up, planning and organizational skills, including ability to meet deadlines.</li>
<li>Must be able to work independently and on a team utilizing effective time management.</li>
<li>Must be proficient with typing and the use of MS Word, Excel, Outlook, Teams.</li>
<li>Must have ability to learn quickly and adapt to new technologies and applications.</li>
<li>Netsuite, SalesForce, QuickBooks system experience preferred</li>
<li>Must be able to work at a computer workstation for extended periods of time.</li>
<li>Medical Device experience required.</li>
<li>Compliance with relevant county, state, and Federal rules regarding vaccinations.</li>
</ul>
What We Offer:

At Calyxo, you will be part of a knowledgeable, high-achieving, experienced and fun team. You will work in a diverse work environment with experienced, proven leaders and have an opportunity to shape our company culture. You will experience constant learning and dynamic challenges to help you grow and be the best version of yourself.
We also offer a compensation plan as follows:
<ul>
<li>Competitive base salary range of $79,000 - $95,000</li>
<li>Stock options &ndash; ownership and a stake in growing a mission-driven company</li>
<li>Employee benefits package that includes 401(k), healthcare insurance and Paid Time Off (PTO)</li>
</ul><div>
Calyxo is deeply committed to fostering an environment where diversity and inclusion are not only valued but also prioritized. We believe a diverse and inclusive community empowers us to act courageously, care deeply, and dream boldly to impact people in big ways. Diverse viewpoints bring diverse capabilities, which strengthen our focus and fuel our growth. 
 
Calyxo is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected characteristics

Legal authorization to work in the United States is required. In compliance with federal law, all persons hired will be required to verify their identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Disclaimer:

At Calyxo, we prioritize a transparent and structured interview process to ensure the best fit for both our candidates and our team. Please be aware of the following:
<ul>
<li>Structured Interview Process: Our hiring process includes multiple stages of interviews where you will have the opportunity to communicate directly with Calyxo employees. This ensures that you gain a comprehensive understanding of the role and our company culture.</li>
<li>Verification of Identity: We do not extend job offers without first meeting candidates, either virtually or in person. This step is crucial to maintain the integrity of our hiring process and to ensure mutual alignment.</li>
<li>Beware of Scams: Calyxo will never request sensitive personal information, such as your full name, address, phone number, or identification documents, via email or online forms before an official interview. Calyxo representatives will always contact you using an email format of firstname.lastname@calyxoinc.com. If you receive a request for information from any other domain, please contact us directly at info@calyxoinc.com to verify the legitimacy of the communication.</li>
</ul>
We appreciate your interest in joining Calyxo and look forward to getting to know you through our official channels.</div></div>

Sales Support Specialist - Remote, USA

<div><div>Calyxo, Inc. is a medical device company headquartered in Pleasanton, California, USA. The company was founded in 2016 to address the profound need for improved kidney stone treatment. Kidney stone disease is a common, painful condition that consumes vast amounts of healthcare resources each year. Our team is led by executives and investors with a proven track record of commercializing paradigm-shifting devices to meet unmet needs within urology.

Are you ready to change the future of kidney stone treatment? We are seeking high achievers who want to be part of a dynamic team working in a fun, diverse atmosphere.</div>
Summary:

The Clinical Specialist is a focused individual who has a passion for patient care and physician and staff education. This person will proctor cases to excellence and independently cover CVAC procedures, training the surgical team on the safe and effective uses of the device. The Clinical Specialist works closely with the surgical team members to provide clinical product assistance to the surgeon by being familiar with the surgical procedure, instruments, supplies, and equipment.

The Clinical Specialist will train the surgical team on instrument preparation prior to cases and during the surgical procedure. This role will manage inventory needs in the account and any accompanying administrative requirements.

This role is not considered for pathway to a Territory Sales Manager at Calyxo Inc, due to the tenure and experience required to execute the Territory Sales Manager role.

Ideal candidates will live in the targeted geographical area.

This position can cover any CVAC case in the territory, region, or at times, the nation, as assigned. The Clinical Specialist will also provide clinical support for physician training and sales training programs.

In This Role, You Will:
<ul>
<li>Provide clinical case coverage as assigned</li>
<li>Train the surgical team to assist in good patient outcomes and verbally support cases during training period</li>
<li>Acquire and maintain current knowledge of perioperative surgical technology practice and hospital policies and procedures</li>
<li>Develop technical acumen to a level to serve as an educational resource</li>
<li>Demonstrate appropriate interactions with all hospital service providers</li>
<li>Maintain and prepare equipment and kits for surgery, including Quality Control audits of equipment and kits</li>
<li>Troubleshoot equipment according to standard procedure</li>
<li>Provide intra-operative clinical product support</li>
<li>Ensure that 100% of received inventory and returned inventory matches shipping documents</li>
<li>Reconcile inventory/usage as well as missing inventory</li>
<li>Assist in the delivery of procedural training to physicians and medical staff</li>
<li>Be an effective member of the commercial team and play a key role in ensuring positive clinical outcomes</li>
<li>In partnership with TSM, perform account management: such as Account Set Up, Clinical Engagement, Case Support and Clinical Outcomes</li>
<li>In Partnership with TSM, support education of APPs, Office and Hospital Staff</li>
<li>In partnership with TSM, help facilitate and support Residency Education</li>
<li>Ensure compliance with all company policies, including the quality policy, on label promotion and interactions with health care professionals</li>
<li>In this role, you will collaborate with Clinical Specialist teams to review and discuss case presentations and peer to peer knowledge sharing</li>
<li>Other duties as assigned</li>
</ul>
 Who You Will Report To:
<ul>
<li> Regional Clinical Manager (RCM)</li>
</ul>
 Clinical Specialist I Requirements:
<ul>
<li>Clinical experience such as:
<ul><li>Scrub Tech</li>
<li>X-Ray Tech</li>
<li>RN or BSN</li>
<li>Laser Tech</li>
</ul>
</li></ul>Clinical Specialist II Requirements:
<ul>
<li>In addition to all of the above:</li>
<li>Industry experience (1-3 years)</li>
<li>Prior Employment as a Clinical Specialist with a medical device company or experience working with Mobile Litho Provider Companies</li>
<li>Comfortable with the pace required to be successful in a start-up</li>
<li>Ability to provide intraoperative procedural guidance</li>
<li>Willingness to travel outside of the designated territory</li>
</ul>
Sr. Clinical Specialist Requirements:
<ul>
<li>In addition to all of the above</li>
<li>Industry experience: 3+ years of full-time employment by a medical device company as a clinical specialist (or comparable position) focused on case coverage and patient outcomes (not equipment/service provider).</li>
<li>Clinical experience: Intraoperative Coaching Experience</li>
<li>OR experience: Fluent in Staff and Support Training</li>
<li>Track record of success. Urology experience preferred.</li>
<li>Understands the medical device industry</li>
<li>Comfortable with the pace required to be successful in a start-up</li>
<li>Ability to provide intraoperative procedural guidance</li>
<li>Understands sales processes and training</li>
<li>Willingness to travel outside of the designated territory</li>
</ul>
General Requirements:
<ul>
<li>Experience in surgical technique and sterile procedures in the operating room</li>
<li>Experience utilizing fluoroscopy is a plus</li>
<li>Customer relationship and procedural skill development are highly desired</li>
<li>Highly desirable candidates will have a degree or certification in a medical-related field (ex: LPN, RN, Surg Tech, Rad Tech, etc).</li>
<li>Able to travel by car up to 90%</li>
<li>Compliance with relevant county, state, and federal rules regarding vaccinations.</li></ul> 


What We Offer:

At Calyxo, you will be part of a knowledgeable, high-achieving, experienced, and fun team. You will work in a diverse work environment with experienced, proven leaders and have an opportunity to shape our company culture. You will experience constant learning and dynamic challenges to help you grow and be the best version of yourself.

We also offer a compensation plan as follows:
<ul>
<li>Competitive salary
<ul><li>Total Compensation: $100,000 - $140,000 annually
<ul><li>Base Salary: $80,000, $100,000, or $120,000 per year (DOE)</li>
<li>Annual Variable Bonus: $20,000</li>
</ul></li><li>Plus, generous allowances such as:
<ul><li>Auto Allowance: $9,600</li>
<li>Cell Phone/Internet Allowance: $1,800</li>
</ul></li></ul></li><li>Stock options: ownership and a stake in growing a mission-driven company</li>
<li>Employee benefits package that includes 401(k), healthcare insurance and paid vacation</li></ul><div> 
Calyxo is deeply committed to fostering an environment where diversity and inclusion are not only valued but also prioritized. We believe a diverse and inclusive community empowers us to act courageously, care deeply, and dream boldly to impact people in big ways. Diverse viewpoints bring diverse capabilities, which strengthen our focus and fuel our growth. 
 
Calyxo is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected characteristics

Legal authorization to work in the United States is required. In compliance with federal law, all persons hired will be required to verify their identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Disclaimer:

At Calyxo, we prioritize a transparent and structured interview process to ensure the best fit for both our candidates and our team. Please be aware of the following:
<ul>
<li>Structured Interview Process: Our hiring process includes multiple stages of interviews where you will have the opportunity to communicate directly with Calyxo employees. This ensures that you gain a comprehensive understanding of the role and our company culture.</li>
<li>Verification of Identity: We do not extend job offers without first meeting candidates, either virtually or in person. This step is crucial to maintain the integrity of our hiring process and to ensure mutual alignment.</li>
<li>Beware of Scams: Calyxo will never request sensitive personal information, such as your full name, address, phone number, or identification documents, via email or online forms before an official interview. Calyxo representatives will always contact you using an email format of firstname.lastname@calyxoinc.com. If you receive a request for information from any other domain, please contact us directly at info@calyxoinc.com to verify the legitimacy of the communication.</li>
</ul>
We appreciate your interest in joining Calyxo and look forward to getting to know you through our official channels.</div></div>

Sacramento, CA based Clinical Specialist - Remote, USA

Manchester or Concord, NH based Clinical Specialist - Remote, USA

Charleston, WV based Clinical Specialist - Remote, USA

Join Calyxo and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Calyxo

About Company

Sales Support Specialist - Remote, USA

Sacramento, CA based Clinical Specialist - Remote, USA

Manchester or Concord, NH based Clinical Specialist - Remote, USA

Charleston, WV based Clinical Specialist - Remote, USA