Qureos Mentor

Cambly

<div>[Remote, Freelance] Student Support Specialist
Overview: Cambly is transforming how the world learns English. With millions of learners across the globe and thousands of native English-speaking tutors, we've created a platform where real conversations lead to real fluency. We're not just another language app&mdash;we're building authentic human connections that break down barriers and open up opportunities.
The support we provide to our learners is a crucial part of this authentic human connection. This is where you come in.
We are looking for a proactive and independent Customer Support Specialist to support our learners in Turkish-speaking markets. In this remote-based contractor role, you will be responsible for ensuring a seamless learning experience by providing high-quality support services.
Important Notes:<ul><li>
Please include a short cover letter when submitting your CV. We&rsquo;d love to hear directly from you about who you are, your aspirations, and your motivation for supporting our learners.</li><li>
We are looking for a partner for a long-term collaboration.</li></ul>
What Gives You a Head Start:<ul><li>
Being an empathetic team player with high problem-solving skills.</li><li>
A strong sense of autonomy and a proactive, inquisitive spirit.</li><li>
Being a tech-savvy self-learner.</li><li>
Prior experience living or studying abroad, or working within a start-up.</li></ul>
Scope of Services (What You Will Do):<ul><li>
Inquiry Management: Independently handle and resolve learner inquiries through various communication channels in a timely and professional manner.</li><li>
Problem Solving: Provide accurate information to ensure learners&rsquo; needs are fully understood, and their issues are effectively resolved.</li><li>
Coordination: Liaise with cross-functional partners and the global support community to address complex learner feedback.</li><li>
Insight Sharing: Observe user trends and share insights to support continuous product and process improvements.</li><li>
Service Quality: Maintain service excellence in line with established quality and efficiency benchmarks (SLAs).</li></ul>
Qualifications:<ul><li>
Minimum 6 months of experience in Customer Success or Support roles.</li><li>
Native-level proficiency in Turkish with excellent grammar and writing skills.</li><li>
Intermediate level proficiency in spoken and written English (essential for global team coordination).</li><li>
Strong self-motivation and the ability to operate independently with high accountability.</li><li>
A university degree and a strong interest in the EdTech/Language learning industry.</li></ul>
Service Conditions &amp; Availability:<ul><li>
Location: Fully remote. You are expected to utilize your own reliable computer and high-speed internet connection.</li><li>
Availability: To ensure timely responses within the Istanbul/Turkiye time zone, service delivery is expected to align with standard Turkish business hours.</li></ul>
Our Culture: Our support team is committed to providing the best assistance possible because we truly understand the challenges of learning a new language. We are life-long learners ourselves, and we believe this curiosity makes the world a better place. We provide a flexible, supportive, and fun environment to help you bring your best self to the team. If you share these values, let&rsquo;s connect!</div>

Student Support Specialist

Join Cambly and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Cambly

About Company

Student Support Specialist