Qureos Mentor

Canon Business Process Services

<div>Overview:
<div>
Under direct supervision, the Field Support Representative (FSR) is assigned to a temporary in-house talent pool which provides replacement and/or short-term administrative services in place of Office Service Reps (and others) who are out of the office. The FSR will be assigned a home location but will be scheduled to visit other client sites within the region to provide multiple disciplines (fax, print, mail, reception and other duties, as assigned).</div><div>
NOTE: This position requires heavy travel (up to 75 %), and requires either reliable public transportation or a clean driving record and a personal vehicle. Business travel expenses will be reimbursed.</div>
Responsibilities:
<h3 class="jobSectionHeader"><b>CUSTOMER SERVICE</b></h3><ul><li>Ensures total customer (internal &amp; external) satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.</li></ul><h3 class="jobSectionHeader"><b>
MAIL/PACKAGES/POUCHES</b></h3><ul><li>Receive, sort, and deliver all incoming mail &amp; packages according to assigned floors and within established time frames. Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations.
</li><li>Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable).</li><li>Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time frames.</li><li>Log outgoing and incoming items as required and review for accuracy/completeness.</li><li>In some locations, may be required to walk and/or deliver by transportation any legal package in a timely and proscribed manner. Secure necessary signatures and documentation to confirm delivery.</li></ul><h3 class="jobSectionHeader"><b>
SUPPLIES/COPYING/FAXING/ADMINISTRATION</b></h3><ul><li>Organize and distribute supplies to client. Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers).</li><li>Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc.</li><li>Estimate runtime on the small to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when requested. Deliver and pick up copy jobs.</li><li>May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings.</li><li>Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles. Where appropriate, generate activity and confirmation reports, and call the receiver to confirm receipt as necessary.</li><li>Perform other administrative duties from inserting, copying and photocopying to faxing as needed.</li><li>Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site.</li></ul><div></div><p><b><br>
May possibly perform any of the following functions at the direction of the Site Manager:</b></p><ul><li>Set up and maintain client&rsquo;s kitchen areas and conference rooms, order food and make coffee.</li><li>Provide reception work such as answering telephones, taking messages and greeting visitors.</li><li>Move boxes, supplies or furniture; replace light bulbs.</li><li>May be requested to perform document scanning.</li><li>Prepare outgoing items for shipping.</li><li>Additional responsibilities that other employees at that site do not perform.</li></ul><div>
May prepare reports in order to measure productivity and prepare billing charges.</div><br>
<div></div>
Qualifications:<br>
<div></div><ul><li>
High school diploma or equivalent</li><li>
1-3 years&rsquo; experience working in a mailroom or professional office environment.</li><li>
Capable of performing the basic job functions under general direction.</li><li>
Basic knowledge of metering, weighting, logging and other shipping procedures.</li><li>
Basic computer skills required.</li><li>
Able to perform routine and some more complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.) with general direction.</li><li>
General supervision and instructions given for routine work and detailed instructions given for new activities or special assignments.</li><li>
Contacts may occasionally be outside own department.
</li><li>Contacts involve the exchange of information or data requiring some explanation or interpretation.
</li><li>Excellent customer service, professional attitude and appearance are a must</li><li>
Ability to work overtime &amp; meet deadlines</li>
Adherence and support of CBPS Core Values: Focusing on Results &amp; Customers, Be Innovative and Quality Driven and Performing Ethically.<br>
<li>
</li></ul><div></div><p><b>PHYSICAL DEMANDS/ WORKING CONDITIONS</b></p><ul><li>
Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing.</li><li>
May lift and/or move up to 50lbs.</li><li>
Mental qualifications include ability to perform mail, delivery, copy and other administrative tasks as requested</li><li>
Good organizational skills</li></ul><p><b>
What We Offer:</b></p><div>
Competitive pay &amp; benefits!</div><div>
Comprehensive training and development programs that prepare employees to advance from within.</div><div>
A company focused on creating a positive work and client environment.</div><div>
Employee discounts on entertainment, products, and services nationwide!</div><div></div><div><b><i><br>
Come Join Our Team!</i></b></div></div>

Field Support Representative I, II, III

Join Canon Business Process Services and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Canon Business Process Services

About Company

Field Support Representative I, II, III