Qureos Mentor

Canvas Digitals

We are looking for a skilled and proactive VoIP Engineer / Vicidial Specialist to manage, optimize, and scale our contact center voice infrastructure. The ideal candidate will have hands-on expertise in Vicidial, SIP technologies, Linux systems, and call center telephony environments. This role plays a critical part in ensuring call quality, uptime, and campaign efficiency across operations.Key Responsibilities:Vicidial &amp; Dialer Operations<ul><li>Configure, manage, and optimize Vicidial (v10 / v11) environments.</li><li>Support inbound, outbound, and blended contact center campaigns.</li><li>Tune dial levels, hopper behavior, and performance settings for maximum efficiency.</li><li>Troubleshoot real-time call issues including call drops, audio delays, and sound quality problems.</li><li>Manage SIP trunks, carriers, and interconnections to ensure stable call routing.</li><li>Troubleshoot and diagnose SIP/RTP issues (latency, jitter, one-way audio, etc.).</li><li>Work with Asterisk-based VoIP systems for dial-plan and server-level tasks.</li><li>Integrate and support Kamailio, FreeSWITCH, or similar SIP components (preferred).</li></ul>Linux &amp; Infrastructure Management<ul><li>Administer and maintain Linux servers (Debian, CentOS, Rocky, openSUSE, etc.).</li><li>Monitor system health, logs, and performance metrics for stability and uptime.</li><li>Perform basic MySQL/MariaDB maintenance, backups, and routine database operations.</li></ul>Required Skills &amp; Qualifications:<ul><li>Proven experience in Vicidial, VoIP, and SIP-based telephony systems.</li><li>Strong understanding of SIP, RTP, and Asterisk.</li><li>Hands-on experience with Linux administration.</li><li>Ability to troubleshoot call flows, routing issues, and dialer performance.</li><li>Understanding of call center operations, dialer logic, and campaign mechanics.</li><li>Familiarity with Kamailio / FreeSWITCH / SBCs is a plus.</li><li>Strong analytical and problem-solving abilities.</li><li>Ability to work independently and collaborate with cross-functional teams.</li></ul>Preferred Experience:<ul><li>Previous experience in a contact center / VoIP service provider environment.</li><li>Exposure to carrier management, load balancing, and voice routing.</li></ul>Why Join Us:<ul><li>Opportunity to own and scale mission-critical voice infrastructure.</li><li>Collaborative environment with ownership and growth potential.</li><li>Exposure to modern contact center and VoIP technologies.</li></ul>Job Type: Full-timePay: Up to Rs80,000.00 per monthWork Location: In person

VoIP Engineer

Join Canvas Digitals and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Canvas Digitals

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VoIP Engineer