Qureos Mentor

Canvas Digitals

About the Role:Sybrid is looking for a highly organized and performance-driven Assistant Manager &ndash; Operations to oversee daily call center activities, ensure achievement of sales and service targets, and maintain strong client relationships. The ideal candidate will have strong leadership skills, a strategic mindset, and the ability to manage teams while ensuring operational excellence.Key Responsibilities: Operational Management<ul><li>Oversee daily operations to ensure achievement of Sales, Service, and KPI targets.</li><li>Monitor all call center performance metrics including QA scores, attendance, and productivity.</li><li>Ensure smooth coordination with support departments to achieve operational goals.</li></ul>Team Leadership &amp; Development<ul><li>Supervise Team Leaders and their teams, providing continuous coaching and mentoring.</li><li>Conduct regular performance evaluations and implement improvement plans where necessary.</li><li>Motivate and guide teams to maintain a positive and productive work environment.</li><li>Maintain discipline, integrity, and adherence to company standards across all teams.</li></ul>Client &amp; Stakeholder Management<ul><li>Maintain strong communication with clients regarding daily performance updates, escalations, and operational insights.</li><li>Participate in client calls, business reviews, and meetings to ensure alignment with expectations.</li><li>Ensure client deliverables are met and consistently exceeded.</li></ul>Quality &amp; Process Improvement<ul><li>Implement and uphold quality standards while fostering continuous improvement initiatives.</li><li>Collaborate with QA and Training teams to close performance gaps and enhance service levels.</li><li>Identify process inefficiencies and recommend data-backed improvement strategies.</li></ul>Reporting &amp; Analysis<ul><li>Prepare and deliver daily, weekly, and monthly operational reports to management and clients.</li><li>Analyze performance data to identify trends, root causes, and corrective actions.</li><li>Ensure compliance with company policies, SOPs, and regulatory requirements.</li></ul>Escalation &amp; Issue Handling<ul><li>Manage all escalations promptly and efficiently while following defined protocols.</li><li>Resolve operational challenges to maintain workflow and client satisfaction.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred).</li><li>Proven experience in a Team Leader or Supervisory role within a call center/BPO (Assistant Manager experience is a plus).</li><li>Strong leadership, communication, and problem-solving skills.</li><li>Ability to analyze data, manage teams, and work under pressure.</li><li>Excellent client management and stakeholder communication skills.</li></ul>Job Type: Full-timeExperience:<ul><li>Call center or BPO: 3 years (Preferred)</li></ul>Work Location: In person

Assistant Manager

About the Role:Sybrid is looking for motivated and ambitious Sales Executives to join our growing team in Islamabad! If you&rsquo;re passionate about sales, enjoy connecting with people, and want to build a rewarding career in business development &mdash; this opportunity is for you.As a Sales Executive, you&rsquo;ll be responsible for identifying business opportunities, engaging clients, and driving company growth through effective communication and relationship-building.Key Responsibilities:<ul><li>Identify and pursue new business opportunities to expand the client base.</li><li>Build and maintain strong, long-term relationships with clients.</li><li>Present and promote company services to potential customers.</li><li>Consistently achieve and exceed sales targets and KPIs.</li><li>Collaborate with internal teams to ensure excellent client service.</li><li>Prepare and share regular updates on business development progress.</li></ul>Requirements:<ul><li>Minimum education: Intermediate or O/A Levels.</li><li>Fresh graduates are encouraged to apply &ndash; no prior experience required!</li><li>Excellent English communication (spoken &amp; written) and interpersonal skills.</li><li>Confident, goal-oriented, and proactive attitude.</li><li>Strong problem-solving abilities and teamwork skills.</li></ul>What We Offer:<ul><li>Competitive salary package (flexible depending on experience).</li><li>Attractive performance-based incentives.</li><li>Clear career growth and learning opportunities.</li><li>Supportive and collaborative work culture.</li></ul>Shift Timing: 8:00 PM &ndash; 5:00 AMJob Type: Full-timeApplication Question(s):<ul><li>Are you comfortable working in the night shift?</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Sales Executive

Join Canvas Digitals and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Canvas Digitals

ABOUT_COMPANY

Assistant Manager

Sales Executive