Qureos Mentor

Capgemini Engineering

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 Get the future you Want!
 
 
 
 At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world&rsquo;s most innovative companies unleash their potential. From autonomous cars to life‑saving robots, our digital and software technology experts think outside the box as they provide unique R&amp;D and engineering services across industries. Join us for a career full of opportunities &mdash; where you can make a difference and where no two days are the same.
 
 
 
 
 
 
 Your Role
 
 
 
 We are seeking an experienced
 
 L1/L2 NOC Manager
 
 with deep operational expertise in mission‑critical network environments. You will oversee 24/7 network operations, drive service excellence, and lead a high‑performing NOC team to ensure optimal infrastructure performance and minimal downtime.
 
 
 As the designated
 
 SPOC
 
 , you will serve as the primary liaison for major incidents, operational performance, and stakeholder communications, ensuring seamless coordination and continuous improvement across the NOC function.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead and manage L1/L2 NOC engineering teams, ensuring consistent delivery of high‑quality operations and service continuity.
 </li>
 <li>
 Oversee 24/7 monitoring of network infrastructure, systems, and applications to maintain high availability and meet strict SLAs.
 </li>
 <li>
 Implement, optimize, and maintain SOPs, runbooks, workflows, and operational documentation.
 </li>
 <li>
 Manage the incident lifecycle, including triage, escalation, RCA, and implementation of corrective and preventive actions.
 </li>
 <li>
 Drive ITIL‑aligned processes across incident, problem, and change management.
 </li>
 <li>
 Serve as the SPOC for major incidents, customer updates, and leadership communication.
 </li>
 <li>
 Collaborate with cross‑functional engineering, cloud, and infrastructure teams to resolve complex technical issues.
 </li>
 <li>
 Define and track KPIs for operational performance, service quality, team productivity, and SLA adherence.
 </li>
 <li>
 Identify and execute automation and process improvement initiatives to enhance operational maturity.
 </li>
 <li>
 Lead vendor management activities and enforce compliance with service agreements.
 </li>
 <li>
 Conduct periodic service reviews with stakeholders to present metrics, trends, risks, and improvement plans.
 </li>
 </ul>
 
 
 
 
 
 Your Profile
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Information Technology, Engineering, or a related field.
 </li>
 <li>
 
 14+ years overall experience, including 10+ years of deep NOC operations experience.
 
 </li>
 <li>
 
 Must have hands‑on Tier‑1 (L1) operator‑level experience
 
 , including front‑line network surveillance, first‑level fault handling, TT creation, and real‑time incident management for telecom operators.
 </li>
 <li>
 Proven leadership experience managing 24/7 operational teams.
 </li>
 <li>
 Strong expertise in networking technologies, protocols, and infrastructure components (switches, routers, firewalls, load balancers).
 </li>
 <li>
 Hands‑on experience with network monitoring systems, ticketing tools, and ITSM platforms.
 </li>
 <li>
 Strong understanding of ITIL best practices, with the ability to govern incident/problem/change processes.
 </li>
 <li>
 Excellent communication and stakeholder management capabilities, including executive‑level engagement.
 </li>
 <li>
 Demonstrated ability to solve complex network issues and drive operational excellence.
 </li>
 </ul>
 
 
 
 
 
 Preferred Certifications
 
 
 <ul>
 <li>
 ITIL Foundation / Intermediate
 </li>
 <li>
 CCNP, CCIE, or equivalent advanced networking certification
 </li>
 <li>
 Additional operational leadership or service‑management certifications are a strong plus
 </li>
 </ul>
 
 
 
 
 
 What You&rsquo;ll Love About Working Here
 
 
 <ul>
 <li>
 Flexible work arrangements (remote options, flexible hours) supporting work&ndash;life balance.
 </li>
 <li>
 Career growth programs and diverse professions designed to help you explore opportunities and build skills.
 </li>
 <li>
 Access to valuable certifications in the latest technologies within a global community of experts.
 </li>
 </ul>
 
 
 
 
 
 About Capgemini
 
 
 
 Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With a strong 55+ year heritage, Capgemini is trusted by clients to unlock the value of technology across the breadth of their business needs, delivering end‑to‑end services and solutions from strategy and design to engineering &mdash; fueled by market‑leading capabilities in AI, generative AI, cloud, and data, combined with deep industry expertise and a robust partner ecosystem.
 
</div>

Field Operations Manager - Network Operations Center

<div>
 
 &bull; Develop strategies/solutions to solve problems in logical yet creative ways, leveraging state-of-the-art machine learning, deep learning and GEN AI techniques.
 
 
 &bull; Technically lead a team of data scientists to produce project deliverables on time and with high quality.
 
 
 &bull; Identify and address client needs in different domains, by analyzing large and complex data sets, processing, cleansing, and verifying the integrity of data, and performing exploratory data analysis (EDA) using state-of-the-art methods.
 
 
 &bull; Select features, build and optimize classifiers/regressors, etc. using machine learning and deep learning techniques.
 
 
 &bull; Enhance data collection procedures to include information that is relevant for building analytical systems, and ensure data quality and accuracy.
 
 
 &bull; Perform ad-hoc analysis and present results in a clear manner to both technical and non-technical stakeholders.
 
 
 &bull; Create custom reports and presentations with strong data visualization and storytelling skills to effectively communicate analytical conclusions to senior officials in a company and other stakeholders.
 
 
 &bull; Expertise in data mining, EDA, feature selection, model building, and optimization using machine learning and deep learning techniques.
 
 
 &bull; Strong programming skills in Python.
 
 
 &bull; Excellent communication and interpersonal skills, with the ability to present complex analytical concepts to both technical and non-technical stakeholders.
 
 
 
 
 
 
 
 
 Primary Skills :
 
 
 - Excellent understanding and hand-on experience of data-science and machine learning techniques &amp; algorithms for supervised &amp; unsupervised problems, NLP and computer vision and GEN AI. Good applied statistics skills, such as distributions, statistical inference &amp; testing, etc.
 
 
 - Excellent understanding and hand-on experience on building Deep-learning models for text &amp; image analytics (such as ANNs, CNNs, LSTM, Transfer Learning, Encoder and decoder, etc).
 
 
 - Proficient in coding in common data science language &amp; tools such as R, Python.
 
 
 - Experience with common data science toolkits, such as NumPy, Pandas, Matplotlib, StatsModel, Scikitlearn, SciPy, NLTK, Spacy, OpenCV etc.
 
 
 - Experience with common data science frameworks such as Tensorflow, Keras, PyTorch, XGBoost,etc.
 
 
 - Exposure or knowledge in cloud (Azure/AWS).
 
 
 - Experience on deployment of model in production.
 
</div>

Data scientist- Python- AI/ML GEN AI- Across india

Join Capgemini Engineering and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Capgemini Engineering

About Company

Network Operations Center Manager

Field Operations Manager - Network Operations Center

Data scientist- Python- AI/ML GEN AI- Across india