Qureos Mentor

Capital One

Capital One is a financial services company that offers a range of banking products and services. They focus on innovation and technology to improve customer experiences and change banking for good. The company promotes a diverse and inclusive workplace and provides various career opportunities across multiple fields including engineering, customer care, and data science. Capital One is committed to fostering a culture of growth and collaboration among its associates.

<div>Sr. Associate Process Manager, Incident Management - Hybrid<div><div>
The Enterprise Payments organization is at the core of how we move money at Capital One. We are a dynamic organization that manages our critical money movement rails (ACH, Check, Debit, Faster Payments, and Wires) as well as providing the oversight for our end-to-end payments strategy, operations and risk management for all payment types across the Enterprise. With each day, we approach foundational capacities with Enterprise thinking to optimize how we work in a well-managed way, for both ourselves and our customers.
As a Senior Associate, Process Manager within the Access, Incident and Crisis Management team, you will collaborate with a team whose focus is to provide a high-quality, well-managed Incident Management service to the Enterprise Payments organization, while also ensuring we maintain a strong risk posture to minimize our overall risk footprint.
A common day in this role will include Incident Management monitoring, analysis and reporting. You will be responsible for assessing data to provide top notch recommendations, enabling Enterprise Payments to meet their operational goals.
What would make you successful?<ul><li>
You enjoy working in a role that is fast-paced and tactical in nature</li><li>
You have excellent customer service/relationship management skills</li><li>
You enjoy working as both an individual and team contributor</li><li>
You have excellent time management skills and are used to meeting/exceeding rigorous deadlines</li><li>
You have great communication skills (written &amp; verbal)</li><li>
You are not afraid to dive into data and use it to help formulate direction and decisions</li><li>
You are not afraid to bring new ideas to the table and challenge the status quo</li><li>
You are digitally curious, with a drive to learn more about technology</li><li>
You operate as a self-starter and continuously develop project, process and technology skills</li></ul>
Job Responsibilities<ul><li>
Monitor performance of Enterprise Payments network; respond to technical outages impacting customers and associates through all channels</li><li>
Responsible for ownership and execution of processes critical to the end user support and incident management function</li><li>
Establish and maintain formal process documentation</li><li>
Engage with Senior Leadership as needed, to communicate details and updates relating to high-severity incidents</li><li>
Interface between Enterprise Payments stakeholders and IT in a highly collaborative environment</li><li>
Compile and analyze advanced level reporting that is often complex, which includes gathering, transforming and presenting data to key stakeholders and external partners</li><li>
Partner with upstream and downstream stakeholders and other partners to support intent changes and makes adjustments timely in a well-managed way</li><li>
Participate in internal quality assurance controls and monitoring, including real-time review and editing of communications</li><li>
Partner with global teams to ensure round the clock support and health of the network</li><li>
Interface with Technology teams to assess impacts to operations during multi-user incident events</li><li>
Support ad hoc, enhancement or business-wide projects either independently or through partnership with support teams</li><li>
Foster a culture of openness, collaboration and continuous improvement</li></ul> 
Location: This role is hybrid, where you will be expected to spend 3 days per week working in the office and the remainder of the week working virtually. 
Basic Qualifications<ul><li>
High School Diploma, GED or equivalent certification</li><li>
At least 1 year of experience with data reporting and analytics</li><li>
At least 1 year of process or project management experience</li><li>
At least 2 years of experience using Google Suite</li></ul> 
Preferred Qualifications<ul><li>
Bachelor's Degree or military experience</li><li>
At least 1 year of experience supporting, partnering and interacting with internal business partners</li><li>
At least 2 years of experience with access management or incident management</li><li>
At least 2 years of experience with reporting and analytics</li><li>
At least 2 years of process or project management experience</li><li>
At least 3 years of experience using Google Suite</li><li>
BPM Certification</li></ul> 
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.</div></div>
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $88,800 - $101,300 for Sr. Process Manager 

Richmond, VA: $80,800 - $92,200 for Sr. Process Manager 
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate&rsquo;s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City&rsquo;s Fair Chance Act; Philadelphia&rsquo;s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).</div>

Sr. Associate Process Manager, Incident Management - Hybrid

<div>Manager, Risk Data Product Manager
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
About the Team
As a Product Manager within the Nexus Risk Data Products organization, you will be joining a team critical to driving the data strategy for the Enterprise Risk Organization (ERO). Our vision is to be the preferred data provider for Enterprise Risk, serving authoritative data products through an intuitive user experience, to power real-time, intelligent risk management. We produce data products that are highly trusted, AI ready, and simpler to manage by centralizing and standardizing data solutions across Enterprise Risk through a modernized data solution.
As a Product Manager in the Nexus Risk Data Products team, you will:<ul><li>
Collaborate with internal and external partners to research, ideate, and deliver reusable data products</li><li>
Apply discovery and research techniques to identify internal customer pain points</li><li>
Break down business epics into features and further into user stories</li><li>
Write acceptance criteria and lead refinement efforts with the engineering team</li><li>
Evaluate and explore new technical approaches to solve customer needs</li><li>
Drive day-to-day prioritization of work, troubleshoot reported issues, and oversee releases</li><li>
Research and troubleshoot data-related issues from the data user communities</li><li>
Conduct data analysis to drive insights into new product features</li></ul> 
The successful candidate will have a strong passion for data; possess a high level understanding of a modern cloud-based data ecosystem; understand data producer and consumer needs and paint points; be well versed in data governance concepts; and has a strong technical background. 
Capital One Product Framework
In this role, you&rsquo;ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:<ul><li>
Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions</li><li>
Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence</li><li>
Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value</li><li>
Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks</li><li>
Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment</li></ul> 
Basic Qualifications:<ul><li>
Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:<ul><li>
A Bachelor's or Master&rsquo;s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing</li></ul></li></ul>
OR<ul><li>
Bachelor's degree in any field and 3 years of Product Management experience</li></ul> 
Preferred Qualifications:<ul><li>
Experience translating business strategy and analysis into consumer facing digital products</li></ul> 
At this time, Capital One will not sponsor a new applicant for employment authorization for this position
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $164,800 - $188,100 for Manager, Product Management 
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate&rsquo;s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City&rsquo;s Fair Chance Act; Philadelphia&rsquo;s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).</div>

Manager, Risk Data Product Manager

<div>Lead Software Engineer, Full Stack
Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who solve real problems and meet real customer needs. We are seeking Full Stack Software Engineers who are passionate about marrying data with emerging technologies. As a Capital One Lead Software Engineer, you&rsquo;ll have the opportunity to be on the forefront of driving a major transformation within Capital One.
What You&rsquo;ll Do:<ul><li>
Lead a portfolio of diverse technology projects and a team of developers with deep experience in distributed microservices, and full stack systems to create solutions that help meet regulatory needs for the company</li><li>
Share your passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal &amp; external technology communities, mentoring other members of the engineering community</li><li>
Collaborate with digital product managers, and deliver robust cloud-based solutions that drive powerful experiences to help millions of Americans achieve financial empowerment</li><li>
Utilize programming languages like JavaScript, Java, HTML/CSS, TypeScript, SQL, Python, and Go, Open Source RDBMS and NoSQL databases, Container Orchestration services including Docker and Kubernetes, and a variety of AWS tools and services</li></ul>
Basic Qualifications:<ul><li>
Bachelor&rsquo;s Degree</li><li>
At least 4 years of experience in software engineering (Internship experience does not apply)</li><li>
At least 1 year experience with cloud computing (AWS, Microsoft Azure, Google Cloud)</li></ul>
Preferred Qualifications:<ul><li>
Master's Degree</li><li>
7+ years of experience in at least one of the following: JavaScript, Java, TypeScript, SQL, Python, or Go</li><li>
3+ years of experience with AWS, GCP, Microsoft Azure, or another cloud service</li><li>
4+ years of experience in open source frameworks</li><li>
1+ years of people management experience</li><li>
2+ years of experience in Agile practices</li><li>
Experience leveraging interactive AI tooling to accelerate productivity, utilizing capabilities beyond basic code completion</li></ul>
At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $197,300 - $225,100 for Lead Software Engineer 
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate&rsquo;s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City&rsquo;s Fair Chance Act; Philadelphia&rsquo;s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).</div>

Lead Software Engineer, Full Stack

<div>Lead Software Engineer
Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who solve real problems and meet real customer needs. We are seeking Front End Software Engineers who are passionate about using cutting-edge open source frameworks with emerging technologies. As a Capital One Lead Software Engineer, you&rsquo;ll have the opportunity to be on the forefront of driving a major transformation within Capital One.
What You&rsquo;ll Do:
<ul><li>Work with a team of developers with deep experience in distributed microservices and full stack systems
</li><li>Perform software development on Front End Applications leveraging a test-driven development pattern
</li><li>Own the technical design and development of cross-functional, multi-platform application systems
</li><li>Share your passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal &amp; external technology communities, and mentoring other members of the engineering community
</li><li>Collaborate with digital product managers, and deliver robust cloud-based solutions that drive powerful experiences to help millions of Americans achieve financial empowerment
</li><li>Utilize programming languages like JavaScript (Angular, React, Node), HTML/CSS, TypeScript and Java, open source frameworks, RESTful web services, and work on cross-browser and cross-device development
</li></ul>Basic Qualifications:
<ul><li>Bachelor&rsquo;s Degree
</li><li>At least 4 years of professional software engineering experience (Internship experience does not apply)
</li><li>At least 1 year experience with cloud computing (AWS, Microsoft Azure, Google Cloud)
</li></ul>Preferred Qualifications:
<ul><li>Master's Degree
</li><li>7+ years of experience in at least one of the following: JavaScript, React, Angular, Node, TypeScript, or Java
</li><li>4+ years of experience in open source frameworks
</li><li>1+ years of people management experience
</li><li>2+ years of experience in Agile practices
</li><li>Experience leveraging interactive AI tooling to accelerate productivity, utilizing capabilities beyond basic code completion
</li></ul>At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $197,300 - $225,100 for Lead Software Engineer 
 
 
 
 
 
 
 
 
 
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate&rsquo;s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City&rsquo;s Fair Chance Act; Philadelphia&rsquo;s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).</div>

Lead Software Engineer

<div>Lead Relationship Manager (Remote-Eligible)
Our US &amp; Canadian Markets team is seeking a Lead Relationship Manager to join our Strategic Client Management team. This role will focus on working with companies of key importance to Discover Global Network to overcome long-standing acceptance objections.
Responsibilities:
<ul><li>Strategic Growth: Identifying and engaging contacts, developing proposals and negotiating agreements to maximize network growth
</li><li>Business Development: Creating business cases for new development activities with internal and external partners
</li><li>Relationship Management: Serving as the liaison between external accounts, maintaining relationships with decision-makers, and advising clients on acceptance and operational efficiencies
</li><li>Client Portfolio Management: Exploring new partnership opportunities and managing a portfolio of clients to retain, grow, and drive existing and new business by increasing acceptance and volume
</li><li>Risk &amp; Compliance: Actively managing and evaluating risk and customer-impacting issues, and ensuring compliance with new processes during contract and pricing negotiations
</li><li>Market Analysis: Performing market analyses to maintain knowledge of industry trends, the competitive environment, and the opportunity pipeline to increase network transaction volume and revenue generation
</li><li>Client Engagement: This is a client-facing role requiring approximately 25-30% travel
</li></ul>The Ideal Candidate will possess:
<ul><li>Strong negotiation and communication skills at the C-Suite level, including the ability to tailor communication across different leadership levels
</li><li>Deep knowledge of the payments industry, particularly debit and credit pricing
</li><li>Demonstrated entrepreneurial drive, proactive approach, and ability to anticipate market trends within the vertical
</li><li>Resiliency to navigate adversity in a fast paced environment
</li></ul>Basic Qualifications:
<ul><li>High School Diploma, GED or equivalent certification
</li><li>At least 4 years of business development, sales, strategy or relationship management experience within the financial services or payments industry
</li></ul>Preferred Qualifications:
<ul><li>Bachelor's Degree in Business, Finance or Marketing
</li><li>5+ years of business development, sales, strategy or relationship management experience within the financial services or payments industry
</li></ul>Capital One is open to hiring a Remote Employee for this opportunity.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Remote (Regardless of Location): $109,900 - $125,400 for Lead Relationship Management 
 
Riverwoods, IL: $109,900 - $125,400 for Lead Relationship Management 
 
 
 
 
 
 
 
 
 
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate&rsquo;s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City&rsquo;s Fair Chance Act; Philadelphia&rsquo;s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).</div>

Lead Relationship Manager (Remote-Eligible)

<div>Director, Product Management, GRCx
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
About the Team
At Capital One, risk management is not just part of the business. It is the business. In our fast-paced, rapidly evolving world, it is critical that we transform our risk management practices and capabilities to keep up with the needs of the business, our customers and stakeholders. The GRCx (GRC Product and Data) Team is on a mission to modernize our approach to risk management with technology, moving from reactive to proactive, and from manual to automated. As a Product Leader, you'll be at the heart of this change, helping to drive the transformation of critical products that support our core business. Rich and our most senior leaders have declared an imperative to transform risk management. Our team will lead the charge to transform our product, tech, data investments that will support this imperative.
If you are a professional who loves tackling complex problems and driving meaningful transformation, we would love for you to join our GRCx team and help us build the future of risk management.
Capital One Product Framework
In this role, you&rsquo;ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:<ul><li>
Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions</li><li>
Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence</li><li>
Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value</li><li>
Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks</li><li>
Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment</li></ul>
Basic Qualifications:<ul><li>
Bachelor's degree in any field and 5 years of Product Management experience</li></ul>
Preferred Qualifications:<ul><li>
Experience translating business strategy and analysis into consumer facing digital products</li></ul>
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $230,400 - $263,000 for Director, Product Management 

Richmond, VA: $209,500 - $239,100 for Director, Product Management 
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate&rsquo;s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City&rsquo;s Fair Chance Act; Philadelphia&rsquo;s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).</div>

Director, Product Management, GRCx

<div>Concierge Gen Ops Specialist, Associate - Velocity Black (Remote)
Velocity Black, a Capital One company, harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age.
By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world&rsquo;s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365.
What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way.
Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion &amp; belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas &ndash; and are routinely recognized as one of the best companies to work for.
We are looking for someone passionate about customer experience with strong existing knowledge of what it takes to be the most high-value-add concierge. The ideal candidate will be an energetic, ambitious, and determined person who wants to take their career in the customer service and concierge space to the next level.
General Responsibilities:<ul><li>
Communicating with clients, restaurants, vendors, and team members to deliver great service across dining, experiences, travel and luxury goods.</li><li>
Sourcing content ideas to submit to our Content Team on a weekly basis</li><li>
Completing end-to-end member requests</li></ul>
What we are looking for:<ul><li>
Adaptability and multitasking</li><li>
&lsquo;Yes first&rsquo; mentality</li><li>
General knowledge of high end experiences, luxury goods, and restaurants</li><li>
Experience working with high net worth individuals and clients</li><li>
Entrepreneurial, problem-solving attitude</li><li>
Excellent, clear and effective verbal and written communication skills</li><li>
Experience in a collaborative and transparent environment</li><li>
Ability to work in high-pressure environment with tight deadlines</li><li>
Flexible working hours - available to work on evenings and weekends</li></ul>
Basic Qualifications:
<ul><li>High School Diploma, GED, or Equivalent Certification
</li><li>At least 2 years of Luxury Hospitality experience</li></ul>
Preferred Qualifications:<ul><li>
Bachelors Degree</li><li>
3+ years of experience in Luxury hospitality</li></ul>
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Remote (Regardless of Location): $66,700 - $76,100 for Premium Customer Agent II 

Richmond, VA: $66,700 - $76,100 for Premium Customer Agent II 
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate&rsquo;s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City&rsquo;s Fair Chance Act; Philadelphia&rsquo;s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).</div>

Concierge Gen Ops Specialist, Associate - Velocity Black (Remote)

Join Capital One and explore 39   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.