Qureos Mentor

Capital Vacations

Capital Vacations has been an industry leader in resort management since 1979. With over 40 years of experience in managing independent vacation ownership resorts, the company provides full-service management solutions, delivers hospitality excellence, and supports the long-term financial stability of Associations. They are dedicated to creating memorable vacation experiences for families, emphasizing the importance of quality time and lasting memories.

<div>
 The
 
 Regional Director of Hospitality
 
 is responsible for the overall operational performance of designated resort Associations within the region, including hospitality and resort operations; board relations; personnel management; budget development and financial oversight; contract retention and new business development. This role ensures adherence to company standards while providing effective leadership and strategic direction across all departments. By leveraging tools, programs, and best practices developed by
 
 Capital Vacations
 
 , the Regional Director successfully partners with the Regional VP of Hospitality, Boards of Directors of each resort Association assigned to Director to enhance operational excellence, maximize owner and guest satisfaction, and drive sustainable financial results.
 
 
 
 Principal Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Represents Capital Vacations in the development of a Hospitality first culture at all Resorts within designated region. Elevate operations by incorporating tools provided by Capital Vacations to improve operating efficiency and Owner/Guest Satisfaction Scores in adherence with the annual budget.
 </li>
 <li>
 Develops and maintains excellent relationships with the Resort Association&rsquo;s Board of Directors.
 </li>
 <li>
 Increases personnel effectiveness through recruiting, selecting, orienting, training, coaching, counseling, and as required, effective discipline; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities.
 </li>
 <li>
 Monitor provide and participate, when necessary, personnel, owners and guest resolution of issues that are not being effectively handled by the resort general managers and department heads/managers.
 </li>
 <li>
 Represents Capital Vacations with the highest level of personal and professional integrity and character
 </li>
 <li>
 Ensure all Resorts within the designated region meet Capital Vacations and industry standards of excellence
 </li>
 <li>
 Prepares annual budgets consistent with the expectations set forth by the Board of Directors and Regional Vice President of Hospitality in advance of the established Budget Meeting Dates
 </li>
 <li>
 Reviews monthly financial statements and makes necessary operational changes to adhere to budgetary guidelines.
 </li>
 <li>
 Reviews purchases made at the Resort to ensure SOP adherence and budgetary guidelines
 </li>
 <li>
 Takes effective action to control costs without sacrificing quality and service, including daily reviews of the revenue and payroll reports from the Resorts
 </li>
 <li>
 Joins local industry affiliated organizations that may be beneficial to the property or the company as a whole
 </li>
 <li>
 Reviews, monitors, and improves guest service scores and ensures Resorts achieve optimum rankings within their respective Resort tier.
 </li>
 <li>
 Ensures completion of reserve and extensive maintenance projects are on schedule and within budget, including Preventative Maintenance programs for all Resorts.
 </li>
 <li>
 Develops long-term operational and reserve plans for Resorts which support the overall objectives of the Association and the Capital Vacations.
 </li>
 <li>
 Acts as a primary Capital Vacations liaison for the Board of Directors, General Managers, onsite team members, Corporate Partners, vendors, contractors, insurance agencies, and other site-specific contacts
 </li>
 <li>
 Conducts routine Quality Assurance and Risk Management audits to ensure standards and compliance while maintaining written documentation with attention to follow-up.
 </li>
 <li>
 Supervises the establishing of Board of Director and Annual Owner meetings, including dates, times, and locations, and disseminates the information to all necessary parties
 </li>
 <li>
 Supervises and coordinates the completion of all Resort specific action list items, agenda, minutes, meeting notices, proxies, and ballot in preparations for all Board and Owner meetings
 </li>
 <li>
 Is aware of and ensures adherence to all factors relating to safety and health, ensuring timely completion of meetings, training, and pertinent documentation under company policy and the brand standards, as well as federal and state regulations
 </li>
 <li>
 Approves all communications to the Associations within the designated Resorts in the Director&rsquo;s region.
 </li>
 <li>
 Becomes familiar with and operates within both Capital Vacations Policies &amp; Procedures as well as the individual Governing Documents (Declaration, Master Deed &amp; Bylaws, Rules and Regulations) and federal and state laws that may apply.
 </li>
 <li>
 Actively monitor and ensure compliance with all local, state, and federal licensing.
 </li>
 <li>
 Performs any other duties that may be required to ensure proper property operations or budget adherence.
 
 
 </li>
 </ul>
 
 General Statement
 
 - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
 
 
 
 Job Requirements
 
 
 
 Education, Essential Training / Certifications, and Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent industry or job-related experience
 </li>
 <li>
 Minimum of 5 years of progressive management experience in multi-site hotel, resort, or hospitality operations, with a demonstrated track record of operational excellence, team leadership, financial performance, and guest satisfaction.
 
 
 </li>
 </ul>
 
 Skills, Knowledge, And Abilities
 
 
 
 <ul>
 <li>
 Strong and influential relationship management skills.
 </li>
 <li>
 Performance Management skills that include staffing, management proficiency, coordination, coaching, and developing standards
 </li>
 <li>
 Knowledge of financial planning and strategy
 </li>
 <li>
 Process improvement skills
 </li>
 <li>
 Strong decision-making skills
 </li>
 <li>
 Strategic planning skills
 </li>
 <li>
 Quality management skills
 </li>
 <li>
 Must have strong organizational skills with the ability to manage multiple efforts and brands simultaneously
 
 
 </li>
 </ul>
 
 Time requirements
 
 : This is an exempt position that allows flexibility in daily activities. The position requires flexibility of work hours, the number of days worked each week and will require some weekends. Effective management will result in the appropriate time necessary to meet deadlines
 
 
 <ul>
 <li>
 Regular Hours, On-Call, and Weekend
 
 
 </li>
 </ul>
 Travel: Must be available to travel between managed properties
 
 
 <ul>
 <li>
 Over 50%
 </li>
 </ul>
</div>

Regional Director of Hospitality- Atlantic Region

<div>
 Recruiting Coordinator &ndash; Florida Region
 
 
 Location: Orlando, FL
 
 
 Schedule: Monday&ndash;Friday | 8:00 AM &ndash; 5:00 PM
 
 
 Occasional evenings, weekends, overtime, and travel as business needs require
 
 
 The Florida Recruiting Team Is Expanding!
 
 
 
 About The Role
 
 
 
 Capital Vacations is seeking a dynamic, organized, and results-driven Recruiting Coordinator to support hiring efforts across our Florida portfolio, including Orlando, Cocoa Beach, Daytona Beach, and Hollywood Beach.
 
 
 This role is ideal for someone who enjoys connecting with people, building relationships, and thrives in a fast-paced, high-volume recruiting environment. The Recruiting Coordinator will play a key role in sourcing, screening, interviewing, and coordinating talent across multiple departments while helping build strong candidate pipelines to support ongoing growth throughout the region.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Source and attract top talent through Indeed, social media, employee referrals, networking, job fairs, and other recruiting channels
 </li>
 <li>
 Conduct phone screens and initial candidate interviews to identify qualified talent
 </li>
 <li>
 Build and maintain active candidate pipelines for current and future hiring needs
 </li>
 <li>
 Schedule and coordinate interviews with hiring managers and leadership teams
 </li>
 <li>
 Partner with site leaders to understand staffing needs and support upcoming training classes and hiring goals
 </li>
 <li>
 Maintain accurate candidate records and recruiting activity within ATS systems and tracking reports
 </li>
 <li>
 Support employer branding initiatives through LinkedIn, Facebook, Instagram, and other social media platforms
 </li>
 <li>
 Represent Capital Vacations at recruiting events, career fairs, and community outreach initiatives
 </li>
 <li>
 Assist with recruiting administration, reporting, onboarding coordination, and special projects as needed
 </li>
 <li>
 Monitor recruiting metrics and activity levels to ensure hiring objectives are achieved across supported markets
 </li>
 <li>
 Travel occasionally to support recruiting events, new hire classes, and hiring initiatives at Florida locations
 
 
 </li>
 </ul>
 What We're Looking For
 
 
 <ul>
 <li>
 Previous recruiting, staffing, sales, customer service, hospitality, or talent acquisition experience preferred
 </li>
 <li>
 Strong communication and relationship-building skills
 </li>
 <li>
 Comfortable making outbound calls, conducting interviews, and engaging candidates throughout the recruiting process
 </li>
 <li>
 Ability to work in a fast-paced, production-driven environment with multiple open positions and hiring deadlines
 </li>
 <li>
 Experience using Indeed, LinkedIn, social media recruiting tools, or applicant tracking systems preferred
 </li>
 <li>
 Proficiency in Microsoft Outlook, Teams, Excel, and other Microsoft Office applications
 </li>
 <li>
 Strong organizational skills with the ability to manage multiple priorities simultaneously
 </li>
 <li>
 Positive attitude, strong work ethic, and a passion for helping people find career opportunities
 </li>
 <li>
 Ability to meet recruiting activity goals, screening metrics, and hiring objectives while maintaining a positive candidate experience
 
 
 </li>
 </ul>
 Why Join Capital Vacations?
 
 
 <ul>
 <li>
 Opportunity to join a growing and expanding Talent Acquisition team
 </li>
 <li>
 Clear career advancement and internal growth opportunities
 </li>
 <li>
 Competitive compensation package
 </li>
 <li>
 Comprehensive medical, dental, and vision benefits
 </li>
 <li>
 Health Savings Account (HSA) options
 </li>
 <li>
 401(k) with company participation
 </li>
 <li>
 Paid Time Off and paid holidays
 </li>
 <li>
 Employee travel perks and resort discounts
 </li>
 <li>
 Collaborative, energetic, and supportive work environment
 </li>
 <li>
 Opportunity to make a direct impact on the growth and success of our Florida operations
 
 
 </li>
 </ul>
 Ready to Grow With Us?
 
 
 If you're looking for an exciting opportunity to build your recruiting career with a fast-growing hospitality organization, we'd love to hear from you. Apply today and become part of the Capital Vacations team!
 
 
 This version feels more like a recruiter you're actually trying to hire in Orlando&mdash;sales-minded, high-energy, pipeline-focused, and growth-oriented without sounding intimidating.
</div>

Recruiting Coordinator – Florida Region

<div>Capital Vacations is the fastest growing company within our sector of the Hospitality Industry. We pride ourselves on delivering best-in-class service and providing access to over 90 internal club destinations, plus thousands more external options. Our mission is simple: to provide quality vacations to our valued members and guests.
We're looking for dynamic individuals to join our fast-paced team, driven by success and rewarded with industry-leading compensation plans.
The Quality Assurance Representative continues the sales process with an intent to maintain the integrity of the Capital product. This role verifies the accuracy of Owner and purchase information with the Owner while explaining the contract paperwork ethically and ensuring the new Owner leaves with a feeling of satisfaction and confidence in the purchase. The QA Representative maintains proper sales procedures while decreasing the rescission rate of the Resort.
The Ideal Candidate:
<ul><li>Flexibility to work weekends and holidays.</li>
<li>Professional demeanor with a tenacious attitude.</li>
<li>Detailed-oriented with strong problem solving skills.</li>
<li>Great opportunity for former loan processors, contracts processors, closing agents, title agents, bank tellers as well as sales representatives.</li>
</ul>
Principal Duties and Responsibilities
<ul><li>Provides Customer Service to Owners during the closings, as well as before and after the cancellation period of any purchase. Ensures that our newest Owner leaves with confidence in the purchase.</li>
<li>Assists with contracts, processes and other functions in the office as needed or requested.</li>
<li>Verifies all documents for accuracy; checks contracts for errors and omissions.</li>
<li>Adheres to regulation and company policies/procedures concerning the Timeshare closing process.</li>
<li>Handles misrepresentation concerns and client disputes and reports when necessary.</li>
<li>Makes recommendations and assists on site Sales Management Team regarding corrective counseling, training, up to termination for misrepresentations.</li>
<li>Protects the company from misrepresentations.</li>
<li>Must close a &ldquo;Reasonable Percentage&rdquo; (within 10% of the average number of closings of other Quality Assurance Representatives at the same site/department) of closings occurring each month.</li>
<li>Downloads each closing, labels and appropriately files within the required timeframe to qualify for Monthly Tier bonus as outlined on the Quality Assurance Compensation Plan.</li>
<li>Downloads QA recordings, labels and files appropriately within 24 hours for closing at the site level and 72 hours for closing on a roadshow. Labels and saves the files while following the correct procedures. One missing recording is below the Minimum Performance Standards.</li>
<li>Maintains a low net cancellation rate while maintaining the integrity of Capital Vacations ownership. Net cancellation percentage of 15% or higher is below the Minimum Performance Standards.</li>
<li>One or more contract(s) placed on suspense in a monthly period is below the Minimum Performance Standards.</li>
<li>Handles cancellations by phone or walk-in; works to retain cancellations as owners and, if unsuccessful, completes necessary documents according to cancellation procedures.</li>
<li>All other duties as requested.</li>
</ul>
Education, Essential Training / Certifications, and Experience:
<ul><li>High school diploma/ GED or one to three years of related experience and training; or equivalent combination of education and experience.</li>
<li>Sales experience within the Timeshare industry</li>
<li>Possess and maintain Notary credentials</li>
</ul>
Skills, Knowledge, and Abilities:
<ul><li>Sales experience</li>
<li>Maintain Reasonable Percentage of closings (within 10% of the average number of closing per QA at same site/department)</li>
<li>Maintain low Net Cancellation rate (14% and below)</li>
<li>Customer service skills</li>
<li>Written and oral communication skills</li>
<li>Typing and basic computer skills</li>
<li>Flexible schedule</li>
</ul>
Shift:
<ul><li>Additional hours may be required to meet deadlines or cover shifts</li>
<li>Regular Hours, On-Call, and Weekend</li>
</ul>
Travel:
<ul><li>Participation in Road Shows is required</li></ul></div>

Quality Assurance Representative

Join Capital Vacations and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Capital Vacations

About Company

Regional Director of Hospitality- Atlantic Region

Recruiting Coordinator – Florida Region

Quality Assurance Representative