Qureos Mentor

CarMax

<div>7197 - South Boulevard - 10510 Cadillac St, Pineville, North Carolina, 28134
CarMax, the way your career should be!
General Summary: 
The Vehicle Condition Assessor (VCA) position is responsible for delivering exceptional customer service by accurately collecting, recording, and communicating information about customer appraisals to Buyers, Sr. Buyers and Purchasing Managers for analysis. VCA&rsquo;s assist with customer transfers, complete lot merchandising activities, secure vehicles, and assist the Merchandising team with additional daily functions as needed. A VCA may also perform various wholesale auction responsibilities.
Principle Duties and Responsibilities:<ul><li> Conduct accurate vehicle condition assessments by collecting, recording, and communicating all required information (including cosmetic, specific mechanical conditions, options, etc.) about customer appraisals for a Buyer, Senior Buyer, or Purchasing Manager&rsquo;s analysis.</li><li> Accurate optioning of vehicles during assessments and CarMax inventory.</li><li> Perform quality and timely imaging of Retail and Wholesale vehicles for CarMax websites.</li><li> Complete vehicle secures, including reading and verifying appraisal entry information for any discrepancies.</li><li> Complete vehicle walkarounds including communicating information accurately and in a timely manner.</li><li> Assist Merchandising Department with maintaining inventory and executing customer transfers.</li><li> Complete final condition verifications on inventory acquired through online customer channels.</li><li> Assist in the preparation and operation of the wholesale auction.</li><li> Partner with Inventory and Sales Departments to conduct lot merchandising, as needed.</li><li> Assist the Merchandising Department with various other projects and office duties, as needed.</li><li> Assist with on-boarding of new associates.</li><li> Complete assigned tasks independently and follow up after completion.</li></ul><div>
Job Specifications: 
<ul><li> Deliver exceptional customer service and work with other departments to create Iconic Customer experiences.</li></ul>
Ability to follow detailed, standardized processes to complete work. 
<ul><li> Read, interpret, and transcribe data to maintain accurate records.</li><li> Multi-task in a high energy, fast-pace work environment.</li><li> Speak and listen effectively when dealing with internal and external customers.</li><li> Function effectively within other departments in a team-oriented environment.</li><li> Successfully complete all required Workday training.</li><li> Position requires a valid driver&rsquo;s license.</li></ul></div><div>
Working Conditions: 
<ul><li> Requires walking, bending, kneeling or standing for extended periods of time.</li><li> Ability to work outdoors or in any inclement weather environment for several hours.</li><li> Flexible work hours with shifts that may include nights, weekends, holidays.</li><li> Requires CarMax work clothing to be worn when working in the store (acquired through CarMax World).</li><li> Adhere to all CarMax policies including, but not limited to, Attendance, Proper Recording of Time, Asset Protection, EH&amp;S (Environmental, Health &amp; Safety), and Standards of Professional Appearance.</li></ul></div>
Primarily working in an outdoor environment; may include working at times in noisy and/or inclement weather conditions
Disclaimer and Approvals: 
This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication. Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax with or without notice. This document has been reviewed and approved by management and Human Resources and cannot be modified without written consent by a member of management authorized to modify any such responsibilities. CarMax is an Equal Opportunity Employer and complies with federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin, disability and other protected characteristics. Employment at CarMax is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the associate or CarMax. This at-will employment relationship will remain in effect throughout an associate's employment with CarMax unless it is modified by a specific, express written employment contract that is signed by an officer of CarMax and the associate. This at-will employment relationship may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its Associates.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.</div>

Vehicle Condition Assessor

<div>8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238
CarMax, the way your career should be!<div></div><div><div><div><div><div><div><div><div><div>
About the Team
The primary responsibility of the Logistics Modeling team is to intelligently and efficiently plan how CarMax moves vehicles across its nationwide network. Each year, CarMax completes over 2 million vehicle moves, and our data scientists develop algorithms that determine which moves are executed by CarMax and which are handled by third-party logistics partners. For the moves CarMax completes, the team generates detailed plans specifying exactly which vehicles each driver will transport and when. To be successful, these plans must optimize efficiency while ensuring vehicles arrive on time to meet customer and operational needs.
What You Will Do &ndash; Essential Responsibilities
Develop optimal planning strategies that meet both short and long term business objectives<ul><li>
Leverage exceptional business knowledge, creativity, vision and analytic skills in order to lead the development of optimal logistics planning strategies</li><li>
Develop right optimization strategy given CarMax&rsquo;s unique business model</li><li>
Leverage strong analytic communication skills to gain broad buy-in to planning strategies and goals at all levels of the organization</li><li>
Continuously improve our logistics strategy by delivering $10-25MM/yr of incremental value</li></ul>
Build a highly engaged team of 4-7 Data Scientists with the skills to implement our logistics strategies across millions of moves each year<ul><li>
Create a rewarding and challenging environment designed to teach uniquely gifted analytic professionals how to become effective, value adding data scientists</li><li>
Leverage strong functional expertise in a quickly evolving field to ensure that team members have the right technology to meet today&rsquo;s business needs.</li><li>
Set specific, actionable short and mid-term goals for each team member</li><li>
Challenge, develop &amp; recognize team members when they achieve their goals</li></ul>
Lead the building of Artificial Intelligence to autonomously plan every move in an optimal way<ul><li>
Leverage strong mathematics, statistics and technology skills (machine learning, Python, etc.) in order to lead the development of sophisticated planning models that autonomously implement our strategies</li><li>
Leverage strong computer science and software engineering skills in order to build software that (a) Calculates the optimal logistics plan for each move and (b) Delivers that plan to the logistics team in seconds</li><li>
Lead cross functional efforts to implement new models with IT and the field</li><li>
Apply exceptional experiment test and design skills in order to measure the business impact of different planning changes</li></ul>
Purpose of the Role
CarMax relies on algorithms to efficiently move vehicles across our network of 200+ stores, ensuring optimal routes, driver utilization, and on-time delivery while minimizing transportation costs. Doing so ensures that we have the right cars at the right prices at the right time and place to meet our customers&rsquo; needs. As we continue to innovate our business and shift more of our buying and selling online, we increasingly need to make these decisions quickly with less human intervention. Our team of data scientists plays a critical role in unlocking the business value from these innovations.
Qualifications and Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions<ul><li>
Undergraduate degree with exceptional academic performance in quantitative discipline (Statistics, Math, Data Science, Computer Science, Engineering). Advanced Degree (Master&rsquo;s/Ph.D.) is a plus.</li><li>
Mathematical, modeling, and reasoning skills in order to build complex planning models</li><li>
4+ years&rsquo; experience in strategy, analytics and/or data science</li><li>
Proven ability to deliver business value by leveraging deep analytic skills in order to solve complex business problems</li><li>
Computer programming skills in order to turn the mathematical model into Artificial Intelligence</li><li>
Leadership skills necessary to build a highly engaged team and to work cross functionally to implement new logistics models and strategies</li><li>
Exceptional verbal, written, and listening skills necessary to (a) effectively manage their team, (b) listen and understand conflicting points of view on complex matters, (c) navigate through potential contentious situations that periodically occur in a change process, and (d) communicate complex ideas.</li><li>
Experience managing highly analytical projects and people.</li></ul>
Work Location and Arrangement: This role will be based out of the CarMax Technology Innovation Center (Richmond, VA) and associates will work onsite 5 days per week
Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation&rsquo;s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For&reg;.
Our Commitment to Diversity and Inclusion:
CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.</div></div></div></div></div></div></div></div></div>
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.</div>

Sr. Manager, Data Science - Logistics Modeling

<div>6108 - Tyler - 3015 SSW Loop 323, Tyler, Texas, 75701
CarMax, the way your career should be!
About this job
As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We&rsquo;ve become the nation&rsquo;s largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.
What you will do &ndash; Essential Responsibilities
<ul><li>Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications</li><li>
Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals</li><li>
Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory</li><li>
Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards</li><li>
Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management</li><li>
Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing</li></ul>
Purpose of the role
This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.
Qualifications and Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Demonstrate exceptional communication skills</li><li>
Display confidence in self, the product and CarMax</li><li>
Ability to build and maintain strong relationships</li><li>
Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun</li><li>
Balance the needs of the Customer and the business when making decisions</li><li>
Seek to fully understand and meet Customer needs</li><li>
Create win-win solutions to Customer issues</li><li>
Get work done well, on time and follow the right process</li><li>
Drive work processes and pay close attention to detail</li><li>
Perform multiple duties in a high energy, fast-paced working environment</li><li>
Read, interpret and transcribe data in order to maintain accurate records</li><li>
Lift objects that weigh as much as 25 lbs.</li></ul>
Education and/or Experience<ul><li>
High School Diploma, or equivalent</li><li>
Sales and customer service experience, in an area such as retail, preferred</li><li>
Valid Driver&rsquo;s License</li><li>
Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred</li></ul>
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation&rsquo;s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For&reg;.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.</div>

Sales/Customer Specialist

<div>7274 - Phoenix West Valley - 1041 N 99th Ave, Tolleson, Arizona, 85353
CarMax, the way your career should be!<h1 class="jobSectionHeader">
Summary:</h1>
Provide iconic customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal processes, including alternative delivery transactions. Under general supervision, responsible for cash management, processing and auditing of paperwork associated with sales, and providing iconic customer service by answering questions and handling incoming calls.<div>
Essential Duties and Responsibilities: 
<ul><li>Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines</li><li>Provides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork processes.</li><li>Seeks win/win solutions for the customer and partners appropriately</li><li>Accurately processes paperwork associated with retail/wholesale automobile sales and appraisal purchases including daily reporting, records management, coordinating with banks for financial information, obtaining required signatures and information regarding registration and/or titling, processing reassignments, and auditing completed paperwork</li><li>Manages multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with</li></ul>
considerations to security and loss prevention. 
<ul><li>Processes paperwork affiliated with state titling and registration agencies. This may include submitting paperwork necessary to title and/or and register a vehicle for a customer after the sale.</li><li>Mentor new Business Operations Associates, as well as train other store departments on Business Office processes and procedures</li><li>Administrative responsibilities may include, but are not limited to: copying, filing, reconciliation of dealer plates, effective data entry in Microsoft applications as well as proprietary systems</li><li>Answers multi-line phone system, responds to callers&rsquo; needs and direct calls as appropriate.</li></ul></div><div>
Qualifications: 
Work requires ability to: 
<ul><li>Read, interpret and transcribe data in order to maintain accurate records</li><li>Use resources and partnership to balance the needs of the customer and the business</li><li>Understand numeric filing system</li><li>Effective use of word processing, spreadsheet and other programs, displaying intermediate PC skills</li><li>Multi-task in a high energy, fast-pace team oriented work environment</li><li>Lift objects that weigh as much as 15-20 lbs</li><li>Speak and listen effectively in dealing with both internal and external customers, in person and over the phone</li><li>Complete CarMax provided training on the functional areas of the Business Office, allowing for cross-training and full coverage of Business Office activities</li><li>Develop partnerships with other departments inside and outside of the store in order to provide iconic customer service</li></ul></div><div>
Working Conditions: 
<ul><li>Pleasant but noisy office environment</li><li>May require walking or standing for extended periods of time</li><li>Flexible work hours with shifts that include nights, weekends, and holidays.</li><li>Wears CarMax clothing (acquired through the company) at all times while working in the store</li></ul></div>
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.</div>

Part-Time Business Operations Associate

<div>7116 - Gulf Freeway - 13100 Gulf Fwy, Houston, Texas, 77034
CarMax, the way your career should be!
General Summary:
Under general supervision, responsible for assisting technicians with determining the correct part number(s), locating parts, receiving parts into inventory, distributing parts to customers (both internal and external), proper documentation of all transactions, returning incorrect/defective parts to vendors, inventory control and maintenance, OSHA/EPA compliance, and outstanding customer service.
Principle Duties And Responsibilities:<ul><li>Provide customers (both internal and external) with the correct part(s) for their vehicle.</li><li>Locate and receive shipment of parts.</li><li>Receive parts into inventory.</li><li>Maintain the parts inventory for neatness, accuracy (cycle counts), and correct stocking levels.</li><li>Control service supplies to minimize waste.</li><li>Allocate parts in the AutoMation system.</li><li>Return incorrect and/or defective parts to parts vendor or manufacturer.</li><li>Meets all requirements of OSHA/EPA guidelines.</li><li>Provide outstanding customer service at all times.</li></ul>
Job Specifications:
Work requires ability to:<ul><li>Read, interpret and transcribe data in order to maintain accurate records.</li><li>Intermediate PC Skills with spreadsheet knowledge.</li><li>Successfully work with and through associates of other departments within the Store.</li><li>Required performing multiple duties in a high-energy, fast-paced working environment.</li><li>Lift objects that weigh as much as 50 lbs.</li><li>Understand numeric filing system.</li><li>Speak and listen effectively in dealing with customers/associates, both in person and over the phone.</li><li>Complete CarMax provided training in all areas of the Parts process.</li></ul> 
Working Conditions:<ul><li>Primarily indoor office environment. May include working at times in noisy conditions and/or inclement weather.</li><li>May require walking or standing for an extended time.</li><li>Flexible work hours with shifts that may include nights, weekends, holidays and 12-hour days.</li><li>Wears CarMax clothing (acquired through the company) at all times while working in the store.</li></ul>
Disclaimer And Approvals:
This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication. Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax with or without notice.
This document has been reviewed and approved by management and Human Resources and can not be modified without written consent by a member of management authorized to modify any such responsibilities.
CarMax is an Equal Opportunity Employer by both policy and practice and subscribes to federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin or disability. Employment at CarMax is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the associate or CarMax. This at-will employment relationship will remain in effect throughout an associate's employment with CarMax unless it is modified by a specific, express written employment contract that is signed by an officer of CarMax and the associate. This at-will employment relationship may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its Associates.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.</div>

Night Parts Associate

<div>4010 - Frederick Recon - 8500 Progress Drive, Frederick, Maryland, 21701
CarMax, the way your career should be!
Now offering a $5,000-$7,500 Sign-On Bonus. Only candidates external to CarMax who are hired will qualify to receive the sign on bonus.
General Summary:
Under general supervision, this position is responsible for all aspects of the paint application process, minor repairs, sanding, grinding, and paint preparation.
On as needed basis, also responsible for Cosmetic Reconditioning Associate II, Flow Inventory Associate II, Senior Reconditioning Associate, and Senior Reconditioning Associate I duties.
Principal Duties and Responsibilities:<ul><li>
Complete paint application</li><li>
Complete minor repairs, including sanding and grinding</li><li>
Complete paint preparation, including color matching and mixing</li><li>
Participate in problem-solving and continuous improvement activities with team</li><li>
Execute standardized work as defined</li><li>
Ensure that all vehicles meet CarMax Paint Standards</li><li>
Ensure all equipment is maintained, repaired, and cleaned as required</li><li>
Ensure proper inventory levels of all personal protective equipment, tools, and chemicals required to carry out paint process for all Senior Reconditioning Associates</li><li>
 Ensure workplace cleanliness and organization in accordance with CarMax 5S standards</li><li>
Provide outstanding customer service to both internal and external customers</li><li>
Interior and exterior detailing, interior repair, inventory, and paint preparation functions</li><li>
Complete duties as assigned by Managers</li></ul>
Job Specifications:
Position requires the following pre-requisites and abilities:<ul><li>
New Associate Orientation Training - Operations</li><li>
Accountable to Associate 1 Competency Model</li><li>
Kronos Training for Hourly Associates</li><li>
Meet Cosmetic Reconditioning Associate II, Flow Inventory Associate II, Senior Reconditioning Associate and Senior Reconditioning Associate I Performance Standards</li><li>
Successfully complete Cosmetic Reconditioning Associate II, Flow Inventory Associate II, II Senior Reconditioning Associate, Senior Reconditioning Associate I and II Workstation Certifications</li><li>
Read, interpret and transcribe data in order to maintain accurate records</li><li>
Discern appropriate paint colors for purposes of painting and reconditioning vehicles to meet CarMax standards</li><li>
 Perform multiple duties in a high-energy, fast-paced environment</li><li>
Lift objects that weigh as much as 50lbs</li><li>
Speak and listen effectively in dealing with customers/associates, both in person and over the phone</li><li>
Complete CarMax provided training in all functional areas of reconditioning process, allowing for cross-training and full coverage of all areas</li></ul>
Working Conditions:
<ul><li>Indoor and outdoor environment; may include working at times in noisy and/or inclement weather conditions</li><li>
Adhere to all CarMax policies including, but not limited to: Time and Attendance Policy, Asset Protection, Culture of Integrity and Standards of Professional Appearance</li><li>
Follow all government regulations including, but not limited to, OSHA and EPA standards</li><li>
Requires walking or standing for an extended period of time.</li><li>
Variable work schedules with shifts that may include nights, weekends, holidays, and 12+ hour days</li><li>
Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas</li></ul>
Disclaimer and Approvals:
This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication. Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax with or without notice. This document has been reviewed and approved by management and Human Resources and cannot be modified without written consent by a member of management authorized to modify any such responsibilities.
CarMax is an Equal Opportunity Employer and complies with federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin, disability and other protected characteristics. Employment at CarMax is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the associate or CarMax.
This at-will employment relationship will remain in effect throughout an associate's employment with CarMax unless it is modified by a specific, express written employment contract that is signed by an officer of CarMax and the associate. This at-will employment relationship may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its Associates.<div><div><div><div><div><div><div>
The hourly rate for this position is:</div></div></div></div></div></div></div>
$30.61 - $37.90
Benefits:
Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
Associates that are considered full-time hourly or commission/incentive eligible:<ul><li>
To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
</li><li>For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
</li></ul>Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
For more details about benefits, please visit our CarMax Benefits website.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.</div>

Frederick Production Center Automotive Painter/ Body Technician

<div>6041 - Grand Rapids - 4431 28th Street, Kentwood, Michigan, 49512
CarMax, the way your career should be!
About this job
As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We&rsquo;ve become the nation&rsquo;s largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.
What you will do &ndash; Essential Responsibilities
<ul><li>Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications</li><li>
Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals</li><li>
Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory</li><li>
Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards</li><li>
Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management</li><li>
Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing</li></ul>
Purpose of the role
This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.
Qualifications and Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Demonstrate exceptional communication skills</li><li>
Display confidence in self, the product and CarMax</li><li>
Ability to build and maintain strong relationships</li><li>
Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun</li><li>
Balance the needs of the Customer and the business when making decisions</li><li>
Seek to fully understand and meet Customer needs</li><li>
Create win-win solutions to Customer issues</li><li>
Get work done well, on time and follow the right process</li><li>
Drive work processes and pay close attention to detail</li><li>
Perform multiple duties in a high energy, fast-paced working environment</li><li>
Read, interpret and transcribe data in order to maintain accurate records</li><li>
Lift objects that weigh as much as 25 lbs.</li></ul>
Education and/or Experience<ul><li>
High School Diploma, or equivalent</li><li>
Sales and customer service experience, in an area such as retail, preferred</li><li>
Valid Driver&rsquo;s License</li><li>
Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred</li></ul>
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation&rsquo;s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For&reg;.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.</div>

Customer Specialist - Part Time

Join CarMax and explore 216   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.