Qureos Mentor

CarMax

<div>7171 - Gastonia - 1600 Remount Rd, Gastonia, North Carolina, 28054
CarMax, the way your career should be!
General Summary: 
 
At CarMax, all new managers complete a structured four-month training program to ensure they are prepared to succeed in their new role. The Front-Line Manager in Training is a training and development program designed to give a new CarMax manager the tools they need to assume the role of a Front-Line Manager within the Service Operations department. All Front-Line Managers in Training must successfully complete the training program before taking on the role of a Front-Line Manager.
<div>Training includes learning the following:
 
<ul><li>Roles and responsibilities of functional areas within Service Operations
</li><li>End to end production process including inventory management, cosmetic and mechanical repair
</li><li>Fundamental management skills of leaders at CarMax through our Management Development Program
</li></ul></div>Upon successful completion of the Front-Line Manager in Training Program, the new Manager will be placed in one of the following roles: Flow Mechanical Manager, Flow Cosmetic Manager, Flow Supply Manager, Inventory Manager, or Service Manager.
Principle Duties &amp; Responsibilities:
<ul><li>Ability to demonstrate learnings throughout the training program
</li><li>Support the execution of store procedures and processes
</li><li>Successfully complete the Management Development Program
</li></ul>Qualifications:
<ul><li>3+ Years of experience as a Manager experience preferred
</li><li>Work through and manage a team to achieve goals
</li><li>Read, interpret and transcribe data in order to maintain accurate records
</li><li>Demonstrate the ability to multi-task
</li><li>Speak and listen effectively in working with customers/associates, both in person and over the phone
</li><li>Demonstrate computer skills with a variety of common and proprietary software
</li><li>Possess a valid Driver&rsquo;s License
</li></ul>Working Conditions:
<ul><li>Combination of indoor and outdoor work environment; may include working in noisy situations and/or inclement weather conditions.
</li><li>Requires walking or standing for extended periods of time.
</li><li>Variety of work schedules with shifts that may include nights, weekends, and holidays
</li><li>Occasional travel to other work locations
</li><li>Follow all CarMax, state and federal policies, rules and regulations, including, but not limited to: O.S.H.A., and EPA, Personal Protective Equipment, proper waste disposal in required areas, attendance, Asset Protection, Integrity and Standards of Professional Appearance
</li><li>Wears CarMax clothing (acquired through the company store) at all times while working in the store
</li></ul>Disclaimer and Approvals:
This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication. Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax, with or without notice.
This document has been reviewed and approved by management and Human Resources and cannot be modified without written consent by a member of management authorized to modify and such responsibilities.
CarMax is an Equal Opportunity Employer by both policy and practice and subscribes to federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin, or disability. Employment at CarMax is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the associate or CarMax. This at-will employment relationship will remain in effect throughout an associate&rsquo;s employment with CarMax unless it is modified by a specific, express written employment contract that is signed by an officer of CarMax and the associate. This at-will employment relationship may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and does not create and contractual rights of any kind between the Company and its Associates.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application .</div>

Inventory Manager

<div>8117 - Dallas Technology Hub - 5830 Granite Parkway, Plano, Texas, 75024
CarMax, the way your career should be!
At CarMax, we are industry disruptors. At the heart of our innovation is new digital products. As an Operations team, our Solution Center serves as the initial contact point to respond to and diagnose problems, through discussion, to support internal CarMax associates. This position is 100% phone support with strong customer service skills required. This position will answer questions on basic and advanced technical issues and offer advice to solve them. This is a full-time opportunity with a work shift that may vary due to business needs and coverage requirements. Rotating weekends and some holidays required.
What you will do &ndash; Essential Responsibilities<ul><li>Interact professionally and efficiently with internal customers by assisting with their questions about any of our supported software, hardware, and computing platforms.</li><li>Provide one-on-one support to customers at all levels of technical and non-technical skill sets with minimum supervision and without the use of scripted responses.</li><li>Perform remote troubleshooting through diagnostic techniques and ask pertinent and probing questions to resolve Tier 1 issues while elevating complex and/or high priority problems to the appropriate support groups for resolution.</li><li>Ability to quickly identify business critical problems and escalate to appropriate levels.</li><li>Ability to be able to show patience, understanding, and empathy with customers while focusing on problem resolution.</li><li>Work collaboratively with people across the organization and mentor less experienced analysts to expand Tier 1 knowledge.</li><li>Maintain a high level of customer satisfaction while addressing customer issues in a timely and professional manner.</li></ul>
Purpose of the role
The associate will use skills such as problem recognition, research, and resolution steps to diagnose problems with the customer. Basic and advanced problems are resolved while typically more complex issues are assigned to senior level analysts or next level teams. The position involves the use of a problem management database and ticketing system. The position will use excellent verbal and written skills and be able to share knowledge with less experienced analysts. The associate can troubleshoot &quot;open ended questions&quot; on the fly and use their Technology operational knowledge to resolve customer concerns. The associate also acts as a mentor to other members of the team. The Solution Center is the first point of contact for our internal associates. Providing an excellent customer experience is a must!
Qualifications and Requirements<ul><li>Minimum of 2-3 years of technical support and customer service experience in a high-volume call center environment.</li><li>Tech savvy with advanced knowledge of standard software products, and remote-control capabilities.</li><li>Advance understanding of computer systems, operating systems, mobile devices, and other tech products.</li><li>Strong analytical/cognitive skills and exceptional ability to troubleshoot complex and technical problems.</li><li>Ability to communicate effectively in a non-technical manner (written and verbal).</li><li>Ability to mentor less experienced analysts.</li><li>Work independently and within a team environment.</li><li>Excellent customer service skills required.</li><li>Proficiency in English.</li></ul>
Work Shift:
9am-6pm CT.
Work Location and Arrangement: This role will be based out of the Dallas TX Technology hub and have a Hybrid work arrangement.
Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation&rsquo;s largest retailer of used cars, with over 250 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For&reg;.
Our Commitment to Diversity and Inclusion:
CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.</div>

Analyst II, Solution Center

Join CarMax and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

CarMax

ABOUT_COMPANY

Inventory Manager

Analyst II, Solution Center