Qureos Mentor

CarMax

<div>7179 - Milwaukee-Metro Parc - 11011 Metro Blvd, Milwaukee, Wisconsin, 53224
CarMax, the way your career should be!
General Summary:
Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes.
Principle Duties and Responsibilities:
<ul><li>Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction.</li><li>Assist Service/Customer Operators with incoming service calls when needed.</li><li>Accurately interview and document customer concerns.</li><li>Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day).</li><li>Create repair orders, and route work to technicians or mechanical associates.</li><li>Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims.</li><li>Consult with customers regarding needed repairs.</li><li>Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing. .</li><li>Close and invoice repair orders.</li><li>Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding.</li><li>Collects service payments and manages cash including receiving and counting money.</li></ul>
 Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate. Ensure all customer concerns are addressed and resolved in a timely manner.
Job Specifications:
Work requires ability to:<ul><li>Demonstrate exceptional interpersonal, communication, and customer service skills.</li><li>Demonstrate exceptional telephone etiquette and active listening skills.</li><li>Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.</li><li>Meet or exceed CarMax guidelines for customer satisfaction.</li><li>Read, interpret and transcribe data in order to maintain accurate records.</li><li>Intermediate computer skills, including spreadsheet knowledge.</li><li>Successfully work with associates in other departments within the store.</li><li>Perform multiple duties in a high-energy, fast-paced working environment.</li><li>Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.</li><li>Stay current in CarMax provided training in all areas of the Service process.</li></ul>
Working Conditions:
<ul><li>Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.</li><li>Requires walking or standing for extended periods of time.</li><li>Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.</li><li>Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.</li><li>Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies</li></ul>
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation&rsquo;s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For&reg;.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.</div>

Service Consultant

<div>8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238
CarMax, the way your career should be!
ABOUT THIS JOB
The centralized HR Investigation team&rsquo;s purpose is to promptly and thoroughly conduct all Human Resources investigations in a manner that is fair, unbiased, and consistent with CarMax values. The Sr. Consultant, HR Investigations is responsible for professional response and resolution of CarMax Human Resources investigations. This position manages Associate complaints/concerns and conducts unbiased investigations from intake through resolution, providing outcome recommendations to Region/Store teams. The ideal candidate for this role has strong communication skills and the ability to provide thorough research, support, and recommendations on a wide variety of HR investigations.
WHAT YOU&rsquo;LL DO &ndash; ESSENTIAL RESPONSIBILITIES<ul><li>
Owns and conducts HR investigations, that are often times complex</li><li>
Conducts case intake and ensures all information is correctly documented</li><li>
Conducts interviews with all involved parties</li><li>
Reviews supporting documentation, and performs research activities and analysis related to the case, if necessary, to inform decision making (e.g. internal precedent, external research)</li><li>
Proactively identifies issues for additional analysis, escalation, or partnership
</li><li>Partners with Legal Team, Compliance &amp; Ethics, Asset Protection, Associate Relations, and others as needed for cases whose outcome cannot be determined without additional expertise</li><li>
Develops resolution recommendations, including performance management, employment decisions, or other warranted outcomes</li><li>
Partners with involved parties&rsquo; Management Team on necessary background information, recommended resolution, and any additional recommendations</li><li>
Completes proper template for any disciplinary action/coaching and reviews next steps with people manager</li><li>
Throughout all activities, operates within case management system to ensure interview notes, supporting evidence, findings, recommended outcomes and case reports are properly documented
</li><li>Maintains and updates policies, systems, and other investigation team resources</li><li>
Supports the training and development of new team members</li><li>
Regularly communicate recommended outcomes to Human Resources Directors, and in some instances Regional Vice Presidents</li></ul>
QUALIFICATIONS
<ul><li>Excellent organizational, written and verbal communication, and customer service skills</li><li>
Ability to communicate effectively with all levels of the organization</li><li>
Ability to dig into an issue and look at the situation from multiple angles, applies different methods to develop conclusions, and anticipates challenges</li><li>
Ability to facilitate consensus in decision-making; partners with others as needed</li><li>
Ability to provide strong customer service to all parties involved in an investigation</li><li>
Ability to own the work, make and follow through on commitments; detail oriented, able to manage multiple issues and meet changing deadlines</li><li>
Must be flexible, adapt to change easily, and able to exercise independent discretion on matters of significance</li></ul>
REQUIREMENTS<ul><li>
Bachelor&rsquo;s degree, preferred</li><li>
Four or more years of Human Resources or comparable experience, including investigation and case management experience</li><li>
Proficiency with Microsoft Office systems, including Word, PowerPoint and Excel</li></ul>
ABOUT CARMAX
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation&rsquo;s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For&reg;.
Our Commitment to Diversity and Inclusion:
CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.</div>

Senior Consultant, HR Investigations

<div>7295 - Katy Freeway - 21636 Katy Freeway, Katy, Texas, 77449
CarMax, the way your career should be!
Driven by the desire to provide an iconic customer experience
At CarMax, we ensure customers can buy the vehicles they want in a way that suits them. That demands a special kind of sales consultant: one who takes time to build relationships with customers in order to understand their true needs. Join us, and you will help each customer purchase the right car, not the most expensive one. We&rsquo;ve become the nation&rsquo;s largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too.
What you will do &ndash; Essential responsibilities
<ul><li>Use your knowledge of CarMax inventory to assist customers in finding a vehicle that meets their needs</li><li>
Guide customers every step of the way, from sale or appraisal to test drives and arranging financing applications</li><li>
Complete all relevant records and documentation to ensure smooth transactions for our customers</li></ul>
CarMax pays new Sales Consultants a competitive wage while training and through the first 640 hours of selling, after which commissions become the primary base of pay.
Learn and succeed as part of a team
This is a high energy sales environment where you will work as a team to meet goals and we&rsquo;ll give you everything you need to be successful. Auto sales experience is not necessary &ndash; we provide paid training and a personal sales mentor who is dedicated to your ongoing development. Bring us your ability to connect with people and build relationships, and we&rsquo;ll help you succeed. The prospects are bright for sales professionals who aspire to become mentors, managers and business leaders, and who are ready to work and learn as part of a team.
Qualifications and requirements<ul><li>
Sales and customer service experience, in an area such as retail, is preferred</li><li>
Good listening skills and a strong customer focus</li><li>
High level of self-motivation</li></ul>
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation&rsquo;s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For&reg;.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.</div>

Sales Consultant

<div>6089 - Pharr - 1300 E I-2, Pharr, Texas, 78577
CarMax, the way your career should be!
General Summary: 
Under general supervision, responsible for zone maintenance, vehicle receiving &amp; shipping, inventory scanning, vehicle movement (both on and off lot), lot wash/merchandising, taking and uploading photos to carmax.com, as well as providing exceptional customer service.<div>
Principle Duties &amp; Responsibilities: 
<ul><li>Execute processes as defined by work instructions and/or standardized work</li><li>Participate in problem-solving and continuous improvement activities with team</li><li>Participate in training of new associates with guidance of Inventory Associate II and/or the Manager</li><li>Provide outstanding customer service to both internal and external customers</li><li>Ensure daily lot maintenance and security of the display areas and work-in-progress zones</li><li>Secure and receive vehicles that are shipped to CarMax</li><li>Prep vehicle and title packets for shipping to other locations</li><li>Complete scanning of vehicles to ensure accurate product status</li><li>Complete wash and vacuums for customer returns and loaner vehicles</li><li>Complete front-lot wash</li><li>Perform Photo Station process</li><li>Drive vehicles on and off lot for repairs/storage</li><li>Provide support to Auctions. (if applicable).</li><li>Responsible for workplace cleanliness and organization in accordance with CarMax 5S standards</li><li>Complete duties as assigned by Flow Inventory Associate IVs and Managers</li></ul>
Minimum Qualifications/Requirement 
Position requires the following: 
<ul><li>Current driver&rsquo;s license and meet the CarMax DSEPS standards</li><li>Ability to read, interpret, and transcribe data in order to maintain accurate records</li><li>High School diploma or equivalent work experience preferred</li><li>Ability to execute processes as defined by work instructions and/or standardized work</li><li>Complete Inventory Associate Workstation Certifications &amp; Assigned Workday Learnings</li><li>Ability to safely lift up to 50lbs</li></ul></div><div> 
Working Conditions: 
<ul><li>Indoor and outdoor environments may include working at times in noisy and/or inclement weather conditions.</li><li>Flexible work hours, with shifts that may include nights, weekends, and holidays</li><li>Requires walking or standing for extended periods of time in a high-energy, fast-paced working environment.</li><li>Wears CarMax clothing (acquired through the company) at all times working in the store.</li><li>Follow all CarMax, O.S.H.A., and EPA standards, including the use of Personal Protective Equipment, and proper waste</li></ul>
disposal in required areas. 
<ul><li>Adhere to all CarMax policies, including Attendance, Asset Protection, Integrity, TAWR, and Standards of Professional Appearance.</li></ul></div>
Primarily working in an outdoor environment; may include working at times in noisy and/or inclement weather conditions
Disclaimer and Approvals: 
This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of 
publication. Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax, with or without notice. 
This document has been reviewed and approved by management and Human Resources and cannot be modified without written consent by a member of 
management authorized to modify and such responsibilities. 
CarMax is an Equal Opportunity Employer by both policy and practice and subscribes to federal and state laws which forbid discrimination because of race, color, age, 
religion, sex, national origin, or disability. Employment at CarMax is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the 
associate or CarMax. This at-will employment relationship will remain in effect throughout an associate&rsquo;s employment with CarMax unless it is modified by a specific, 
express written employment contract that is signed by an officer of CarMax and the associate. This at-will employment relationship may not be modified by any oral 
or implied agreement. Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company 
and its Associates.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.</div>

Flow Inventory Associate

<div>9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144
CarMax, the way your career should be!
About this job
The Associate Strategic Program Manager at CarMax Auto Finance (CAF) is responsible for supporting the discovery and delivery of a suite of products that are valuable and usable for the CarMax Auto Finance business and feasible to implement from a technology and business point of view. In this role, you will have the opportunity to work with and support different teams in the discovery and creation of next generation tools and processes to provide a better experience to CAF customers and associates - positioning CAF as a best-in-class Auto Finance company. In this role a candidate will support project and product work, user experience and performance metrics of the project or product, and strategy and communication dashboards. In addition, ensuring the initiative goals are aligned with the broader program strategy and identifying contingencies and dependencies on other initiatives.
About this job
The Consultant II, Strategic Initiative Management at CarMax Auto Finance (CAF) is responsible for supporting the discovery and delivery of a suite of intiatives that are valuable and usable for the CarMax Auto Finance business and feasible to implement from a technology and business point of view. In this role, you will have the opportunity to work with and support different teams in the discovery of next prioritized intakes and processes to provide a better experience to CAF customers and associates - positioning CAF as a best-in-class Auto Finance company. In this role a candidate will support initiative intake work, user experience and remediation needs, and performance metrics of the initiative, and strategy and communication dashboards. In addition, ensuring the initiative goals are aligned with the broader CAF strategy and identifying contingencies and dependencies on other initiatives or associate capacity.
What you will do
<ul><li>Support identification of associate and customer implications for inventoried initiatives</li></ul><div><ul><li>
Grow knowledge of the following as it relates to the Product/Initiative:</li></ul></div><ul><li>
Customer needs, pain-points and opportunities.</li><li>
The business, the stakeholder needs, and constraints.</li><li>
The retail, finance, and automotive industries.</li></ul><ul><li>
Maintain recurring Initiative Management meetings and solicit and organize presenter agendas</li><li>
Elevate concerns in capacity for a cross-functional team of engineers, designers, and business owners to drive the prioritization.</li><li>
Assist in tracking and communication of trends and accomplishments related to project and Tech Sprint (smaller sized) items.</li><li>
Assist in scheduling meetings with Strategic Planning and Delivery partners for the creation of communications and presentations for project, product, and strategic initiatives.</li><li>
Track, document, and provide project and product initial ROI metrics and wins, partnering with data team partners to collect input needed</li><li>
Build relationships with key business partners to ensure initiative plans are aligned with company objectives/plans.</li></ul><ul><li>
Assist with coordination and communication needs for vendor contacts.</li><li>
Identify enhancements to guidelines, policies, practices, and procedures to drive improvements to internal product management and development processes; partner with managers to identify opportunity areas and determine best practices.</li></ul><ul><li>
Assist with identifying change management or ADKAR needs; help create change management documentation</li><li>
Provide support in the prioritization, initiative alignment and status reporting of the Strategic Plan.</li><li>
Help support creation of dashboards and reporting to reflect the status of system enhancement request; track and monitor enhancements to reporting/dashboarding for Strategic Planning and Delivery.</li><li>
Schedule and maintain attendee list for prioritization meetings and/or remediation related action plans</li><li>
Support departmental objective success needs, as defined.</li></ul>
Help to drive collaborative innovation to identify unique solutions to company needs
Drawing on research and data, you&rsquo;ll bring new insights to the development of company processes, vision, and plans. Your forward-thinking and strategic approach will be matched by an urge to drive rapid initiative delivery and make a real impact on the business. To do this, you must be able to innovative, organized, and gain buy-in from others, partnering cross-functionally to scale the experiences we build for CAF customers.
Qualifications and requirements
<ul><li>Undergraduate degree in a relevant discipline</li><li>
1-2 years&rsquo; experience in strategy, initiative, and/or product management or a related field preferred</li></ul>
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.</div>

Consultant II, Strategic Initiative Management