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Care24 Health Care

Job Title: Patient Relationship Executive Industry: Healthcare / Medical ServicesJob Summary:We are looking for a warm, empathetic, and service-driven Patient Relationship Executive to support and manage patient communication primarily over the phone. This role is crucial in ensuring a positive patient experience by facilitating appointment bookings, addressing inquiries, and maintaining clear, supportive communication throughout the patient journey. The ideal candidate will have experience in a healthcare setting, such as a hospital, clinic, or diagnostic center, and a strong background in telecalling or patient coordination.Key Responsibilities:<ul><li>Make outbound calls to confirm appointments, conduct follow-ups, and gather patient feedback post-consultation or procedure.</li><li>Manage inbound calls and respond to patient queries regarding services, doctor availability, procedures, and clinic protocols.</li><li>Educate patients about available treatments, diagnostic services, specialties, and other offerings.</li><li>Update and maintain accurate records of patient, follow-ups, and call outcomes using clinic or hospital software.</li><li>Collaborate with doctors, nursing staff, and administrative teams to ensure smooth scheduling and coordination.</li><li>Send appointment reminders, payment follow-ups, and reports to patients via call, SMS, or email.</li><li>Handle patient concerns or complaints with empathy and escalate complex issues to the appropriate department.</li><li>Assist with basic administrative tasks related to patient handling, call logs, and documentation.</li></ul>Desired Candidate Profile:<ul><li>Minimum 1 year of experience in telecalling, patient coordination, or customer service&mdash;preferably in a healthcare or medical setting (clinic, hospital, diagnostic center, etc.).</li><li>Excellent verbal communication skills in English; knowledge of regional languages is a plus.</li><li>Strong interpersonal skills with a patient-centric and polite approach.</li><li>Ability to manage high call volumes, multitask, and stay organized in a fast-paced medical environment.</li><li>Familiarity with electronic health record (EHR) systems, appointment scheduling tools, and medical terminology is a bonus.</li><li>Proficient in MS Office and basic computer operations.</li></ul>Additional Details:<ul><li>Experience Required: 2+ years in Healthcare Telecalling / Patient Support</li><li>Education: Bachelor&rsquo;s degree preferred (any discipline)</li><li>Shift Timings: 12 Hrs. Rotational or Day Shift (as per operational needs)</li><li>Joining: Immediate joiners will be given preference</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,500.00 per monthApplication Question(s):<ul><li>Are you available for immediate joining?</li></ul>Experience:<ul><li>Healthcare/ Hospital: 1 year (Preferred)</li></ul>Work Location: In person

Patient Relationship Executive (Healthcare / Medical Services)

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Care24 Health Care

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Patient Relationship Executive (Healthcare / Medical Services)