Qureos Mentor

CareOregon

<div>Clinical Systems Trainer RN
-
The Clinical Systems Trainer is responsible for training staff in the correct and effective use of decision tools used for utilization management activities and assess staff readiness to begin their specific role in the Division at the conclusion of training. As new initiatives and functionalities arise, they work jointly with Clinical Operations leadership to identify training opportunities and implement strategies to ensure ongoing training needs are met. They are responsible for onboarding and orientation of new clinical employees to clinical guideline tools (InterQual); they author guidelines from regulatory requirements or customize from nationally recognized clinical content or organizational criteria to meet CareOregon&rsquo;s needs. They lead the ongoing training of clinical staff as new guidelines are developed. They develop training and reference materials to ensure staff have the tools needed to streamline operational workflows and overall meet regulatory compliance. They support audit activities as requested. 
 
NOTE: This position is work from home, but you must reside in Oregon or SW WA. The schedule is either M-F or 4 ten-hour days Tuesday - Friday.
Estimated Hiring Range:
$113,940.00 - $139,260.00
Bonus Target:
Bonus - SIP Target, 5% Annual
Current CareOregon Employees: Please use the internal Workday site to submit an application for this job.
-<h2 class="jobSectionHeader">
Essential Responsibilities</h2>
Conduct onboarding training sessions for newly hired clinical staff in utilization management workflows.
Develop and maintain job aids to support core workflows.
Facilitate remediation training for identified deviation by individuals and/or teams from policies, procedures, and processes.
Lead ongoing training refresher sessions for clinical staff.
Build evaluation of staff training and provides feedback to respective managers.
Responsible for departmental reporting of aggregate training activities.
Track all activities which can be used as support documentation for CMS or OHA audits.
Identifies training opportunities and implements strategies to ensure ongoing training needs are met.
Assist in internal and external audits as requested.
Implements strategies to ensure staff comply with internal or external plan of corrections.
Develop, review, and update clinical content, ensuring accuracy and relevance.
Ensure all content complies with current clinical standards and regulations.
Maintain up-to-date knowledge of clinical practices and Medicare and Medicaid guidelines.
Assist in the development of training materials and educational resources.
Participate in quality improvement initiatives and projects.
Design, develop, and update clinical content through the review and understanding of information gathered from regulatory and organizational requirements.
Collect and incorporate feedback from internal customers to ensure clinical accuracy and usability.
Perform Quality Assurance testing of clinical content and create and maintain clinical documentation.
Serve as a clinical resource for both internal customers, including training of new content both created and as part of the product.
Collaborate with Medical Directors and Clinical Operations leadership team for organizational criteria.
Participate in developing project plans, monitoring tasks and ensuring on-time delivery of clinical content.
Experience and/or Education
Required<ul><li>
Registered Nurse (RN) license</li><li>
Minimum 2 years of clinical experience working with clinical guidelines</li></ul>
Preferred<ul><li>
Experience in clinical content creation or medical writing</li><li>
Experience with InterQual</li><li>
Experience with training and onboarding</li><li>
Experience applying Oregon Medicaid and Medicare coverage guidelines</li></ul><h3 class="jobSectionHeader">
Knowledge, Skills and Abilities Required</h3>
Knowledge<ul><li>
Proficiency with nationally accepted clinical guidelines, such as InterQual or MCG</li><li>
High degree of competence in continual improvement, project management, change management, and program development</li><li>
Knowledge of clinical workflows</li><li>
Knowledge of learning collaborative and practice facilitation strategies</li><li>
Strong computer literacy</li><li>
Basic understanding of software development phases</li></ul>
Skills and Abilities<ul><li>
Ability to work with minimum supervision</li><li>
Ability to develop, test, and evaluate programmatic initiatives</li><li>
Strong abilities in building relationships with multiple entities</li><li>
Excellent written and verbal communication skills</li><li>
Ability to work independently and as part of a team</li><li>
Strong attention to detail and organizational skills</li><li>
Ability to manage multiple projects and meet deadlines</li><li>
Strong people management skills, including the ability to coach and motivate teams</li><li>
Excellent critical thinking, analytical and problem-solving skills; ability to effectively analyze program goals and objectives to determine successes and opportunities for improvement</li><li>
Ability to communicate effectively, both verbally and in writing, including strong presentation and change management skills</li><li>
Ability to influence and build consensus</li><li>
Ability to work in an environment with matrix reporting</li><li>
Ability to work effectively with diverse individuals and groups</li><li>
Ability to learn, focus, understand, and evaluate information and determine appropriate actions</li><li>
Ability to accept direction and feedback, as well as tolerate and manage stress</li><li>
Ability to see, read, hear, speak clearly and perform repetitive finger and wrist movement for at least 6 hours/day</li><li>
Ability to work effectively with diverse individuals and groups</li></ul><ul><li>
Ability to learn, focus, understand, and evaluate information and determine appropriate actions</li><li>
Ability to accept direction and feedback, as well as tolerate and manage stress</li><li>
Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day</li><li>
Ability to hear and speak clearly for at least 3-6 hours/day</li></ul>
Working Conditions
Work Environment(s): Indoor/Office Community Facilities/Security Outdoor Exposure
Member/Patient Facing: No Telephonic In Person
Hazards: May include, but not limited to, physical and ergonomic hazards.
Equipment: General office equipment
Travel: May include occasional required or optional travel outside of the workplace; the employee&rsquo;s personal vehicle, local transit or other means of transportation may be used.
Work Location: Work from home
We offer a strong Total Rewards Program. This includes competitive pay, bonus opportunity, and a comprehensive benefits package. Eligibility for bonuses and benefits is dependent on factors such as the position type and the number of scheduled weekly hours. Benefits-eligible employees qualify for benefits beginning on the first of the month on or after their start date. CareOregon offers medical, dental, vision, life, AD&amp;D, and disability insurance, as well as health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, discounts, and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.). We also offer a strong retirement plan with employer contributions. Benefits-eligible employees accrue PTO and Paid State Sick Time based on hours worked/scheduled hours and the primary work state. Employees may also receive paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility. Non-benefits eligible employees can enjoy 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks. Please contact your recruiter for more information.
We are an equal opportunity employer
CareOregon is an equal opportunity employer. The organization selects the best individual for the job based upon job related qualifications, regardless of race, color, religion, sexual orientation, national origin, gender, gender identity, gender expression, genetic information, age, veteran status, ancestry, marital status or disability. The organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the operation of our organization.</div>

Clinical Systems Trainer RN

<div>Ambulatory Care Clinical Coordinator / Pharmacist
-
The Ambulatory Care Clinical Coordinator (pharmacist) is responsible for providing oversight of an assigned area (i.e., Care Coordination or Network Liaison). The pharmacist needs to demonstrate consistent application of knowledge and skills related to pharmacy benefits, quality measures, and other initiatives in order to communicate, partner, and deliver appropriate, safe, efficient, and cost-effective patient care as part of a multidisciplinary team. Responsibilities include supporting the patient-centered medical home, incorporating principles of population-based medicine, expanding and coordinating the expansion of pharmaceutical care services to patients across the health-system through primary care clinics, community pharmacies, or other designated environments. Care Coordination: This position is responsible for coordinating effective use of the pharmacy benefit by delivering clinical and educational interventions designed to improve pharmaceutical care. Network Liaison: This position is responsible for aligning the clinical pharmacist network with CareOregon strategic goals and aiding the advancement of the practice of clinical pharmacy.
Estimated Hiring Range:
$154,980.00 - $189,420.00
Bonus Target:
Bonus - SIP Target, 5% Annual
Current CareOregon Employees: Please use the internal Workday site to submit an application for this job.
-<h2 class="jobSectionHeader">
Essential Responsibilities</h2><ul><li>
Develop and conduct quality improvement programs related to the pharmacy program.</li><li>
Develop and implement clinical educational programs to improve drug utilization and quality.</li><li>
Develop and conduct educational initiatives to improve prescribing patterns for quality and/or cost opportunities to support sustainable cost trends with the highest quality.</li><li>
Develop and critically evaluate pharmacy claim data analysis/reports in support of specific projects or program objectives.</li><li>
Develop and conduct retrospective drug use reviews.</li><li>
Leading the design, development, and implementation of quality improvement initiatives related to the pharmacy program will be an important aspect of this position.</li><li>
Review medication prior authorization requests and appeals as assigned.</li><li>
Review and refine policies and procedures regarding Pharmacy Department functions including medication therapy management, DUR programs, medication prior authorization, and others as applicable.</li><li>
Use an evidence-based process to perform new drug reviews, and to develop formulary recommendations and drug use criteria for the Pharmacy &amp; Therapeutics Committee and other pharmacy program activities as assigned.</li><li>
Assess, review and respond to federal and state regulatory requirements/audits of the pharmacy benefit.</li><li>
Consult with clinicians and pharmacists to resolve pharmacy benefit issues.</li><li>
Precept pharmacy students and residents.</li></ul>
Care Coordination<ul><li>
Critically evaluate drug therapy regimens for patients enrolled in the care coordination program and assist with developing treatment plans.</li><li>
Provide medication therapy management (MTM) services.</li><li>
Utilize technology platforms to document and to meet MTM objectives.</li><li>
Monitor MTM objectives and high-risk population outcomes in partnership with the pharmacy benefit coordinator to provide oversight.</li><li>
Perform medication reviews and other tasks as assigned to meet plan quality metrics.</li></ul>
Experience and/or Education
Required<ul><li>
Minimum Graduate of an accredited pharmacy program</li><li>
Current (or eligible) unrestricted licensure as a pharmacist in the state of Oregon</li><li>
Advanced pharmacy training (PharmD, residency, fellowship, board certification or master&rsquo;s degree in related discipline)</li><li>
Practical experience with minimum 2 years as a clinical pharmacist in pharmaceutical care management in an ambulatory care or other clinical setting (which can include residency experience)</li></ul>
Preferred<ul><li>
Previous experience in managed care and project management</li><li>
PGY1 residency training</li></ul><h2 class="jobSectionHeader">
Knowledge, Skills and Abilities Required</h2>
Knowledge<ul><li>
Knowledge of the principles of managed care, pharmacy benefit management, pharmaceutical reimbursement, and pharmaceutical utilization</li><li>
Must have comprehensive, clinical pharmaceutical knowledge base</li></ul>
Skills and Abilities<ul><li>
Ability to critically evaluate clinical pharmaceutical and medical literature and apply principles of evidence-based medicine</li><li>
Ability to design and review pharmacy claims analysis/reports according to specific project requirements</li><li>
Must be highly motivated and have the ability to work independently</li><li>
Excellent organizational, project management, and time-management skills</li><li>
Excellent written and verbal communication skills</li><li>
Excellent customer service skills</li><li>
Ability to work with diverse groups</li><li>
Ability to manage multiple tasks</li><li>
Ability to negotiate, problem-solve, and consensus-build</li><li>
Basic word processing, spreadsheet, and database skills</li><li>
Propose and implement process improvements</li><li>
Meet deadlines for completion of workload</li><li>
Maintain agreed upon work schedule</li><li>
Demonstrate cooperation and teamwork</li><li>
Provide cross-training on specific job responsibilities</li><li>
Meet identified business goals that contribute to departmental goals</li><li>
Follow established departmental policies and procedures</li><li>
Perform other duties and projects as assigned</li><li>
Ability to work effectively with diverse individuals and groups</li><li>
Ability to learn, focus, understand, and evaluate information and determine appropriate actions</li><li>
Ability to accept direction and feedback, as well as tolerate and manage stress</li><li>
Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day</li><li>
Ability to hear and speak clearly for at least 3-6 hours/day</li><li>
Ability to lift, carry, push, pull and/or pinch small objects for at least 1-3 hours/day</li></ul>
Working Conditions
Work Environment(s): Indoor/Office Community Facilities/Security Outdoor Exposure
Member/Patient Facing: No Telephonic In Person
Hazards: May include, but not limited to, physical and ergonomic hazards
Equipment: General office equipment
Travel: May include occasional required or optional travel outside of the workplace; the employee&rsquo;s personal vehicle, local transit or other means of transportation may be used
Work Location: Work from home
We offer a strong Total Rewards Program. This includes competitive pay, bonus opportunity, and a comprehensive benefits package. Eligibility for bonuses and benefits is dependent on factors such as the position type and the number of scheduled weekly hours. Benefits-eligible employees qualify for benefits beginning on the first of the month on or after their start date. CareOregon offers medical, dental, vision, life, AD&amp;D, and disability insurance, as well as health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, discounts, and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.). We also offer a strong retirement plan with employer contributions. Benefits-eligible employees accrue PTO and Paid State Sick Time based on hours worked/scheduled hours and the primary work state. Employees may also receive paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility. Non-benefits eligible employees can enjoy 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks. Please contact your recruiter for more information.
We are an equal opportunity employer
CareOregon is an equal opportunity employer. The organization selects the best individual for the job based upon job related qualifications, regardless of race, color, religion, sexual orientation, national origin, gender, gender identity, gender expression, genetic information, age, veteran status, ancestry, marital status or disability. The organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the operation of our organization.</div>

Ambulatory Care Clinical Coordinator / Pharmacist

<div>Director, Data Science and Informatics
-
This position provides strategic and operational leadership for CareOregon&rsquo;s Data Science, Data Engineering, and Business Intelligence functions within the Informatics and Evaluation (I&amp;E) department, reporting to the Vice President of I&amp;E within the Finance and Strategy division. The Director is accountable for setting vision, prioritization, and standards across technical teams, with a focus on developing people, maturing capabilities, and aligning work to organizational strategy, including the Healthcare Value workstream. 
 
This role emphasizes leadership, cross-functional partnership, and delivery of high-impact analytical products rather than direct execution of analyses. This role oversees data platforms, data quality, and governance while driving the development of Data Science and AI capabilities. Partnering closely with business and technology stakeholders, the director ensures alignment on data definitions, enables trusted insights, and fosters a culture of innovation, efficiency, and data-driven decision-making across the organization. 
 
This is a hybrid position with the expectation to be in office 2-3x/per week. We are looking for candidates local to the Portland Metro area.
Estimated Hiring Range:
$168,570.00 - $206,030.00
Bonus Target:
Bonus - SIP Target, 10% Annual
Current CareOregon Employees: Please use the internal Workday site to submit an application for this job.
-<h2 class="jobSectionHeader">
Essential Responsibilities</h2>
Technical/Operational Leadership<ul><li>
Set technical vision, standards, and best practices across data science, data engineering, and business intelligence functions.</li><li>
Guide the development of advanced analytical capabilities, including predictive modeling, forecasting, and self-service analytics.</li><li>
Oversee prioritization and delivery of analytics and data products, ensuring alignment with organizational priorities and business value.</li><li>
Oversee the development, maintenance, quality assurance, and documentation for the department&rsquo;s data tables and data mart resources.</li><li>
Translate complex analytical concepts for leadership in the appropriate form to convey meaning, significance, and actionable information.</li><li>
Collaborate with internal and external customers to identify, refine, and deliver data products tailored to the customer needs and specifications.</li><li>
Oversee visual reporting (e.g., dashboards, scorecards, etc.) using data visualization tools such as Tableau when appropriate.</li><li>
Oversee maintenance of technical documentation such as data dictionaries, business glossaries, metric definitions, and other data resources.</li><li>
Prepare and/or deliver presentations to community groups, regulatory agencies, leadership, and other teams as needed.</li></ul>
Strategic/Operational Planning<ul><li>
Develop strategies and team capabilities aligned with organizational priorities, including Healthcare Value initiatives.</li><li>
Provide input into strategic plans for the organization.</li><li>
Develop annual program goals that align with organizational strategic goals in collaboration with the Vice President of Informatics and Evaluation.</li><li>
Develop short- and long-term plans and policies; oversee the development and execution of standard operating procedures.</li><li>
Maintain a business unit view while establishing department priorities, being cognizant of broader business unit and organizational impacts.</li><li>
Own portfolio-level prioritization across teams, ensuring resources are directed toward high impact initiatives.</li><li>
Create transparency into work content, team capacity, and tradeoffs to support department-level prioritization.</li></ul>
Financial/Resource Management<ul><li>
Recommend budgets in alignment with short- and long-term plans.</li><li>
Manage resources to ensure priorities are accomplished.</li><li>
Approve resource allocations within budget, including people, finances, and timelines; make decisions on exceptions.</li></ul>
Relationship Management<ul><li>
Lead effective communication system for work group(s), ensuring a collaborative culture.</li><li>
Build and ensure effective relationships across internal teams and external organizations for current or future integration.</li><li>
Partner with internal leaders and managers in identifying improvement plans and processes.</li><li>
Provide department wide support and oversight in organizational alignment work with lines of business and regional teams; act as key liaison with other teams.</li><li>
Provide strategic partnership and support to lines of business to implement operational and clinical initiatives that assure that CareOregon meets all health outcomes quality improvement targets, performance improvement programs, and regulatory deliverables.</li><li>
Represent CareOregon in external meetings and functions, providing productive leadership presence and effectiveness.</li><li>
Act as CareOregon delegate in relevant state and national committees and ensure our programs and policies consider the evolving landscape.</li><li>
Foster a high-performance culture with a focus on innovation, quality, and continuous improvement.</li></ul>
Employee Supervision<ul><li>
Direct teams and establish team direction and goals in alignment with the organizational mission, vision, and values.</li><li>
Identify work and staffing models; recruit, hire, and oversee a team to meet work needs, using an equity, diversity, and inclusion lens.</li><li>
Identify department priorities; ensure employees have information and resources to meet job expectations.</li><li>
Lead the development, communication, and oversight of team and individual goals; ensure goals, expectations, and standards are clearly understood by staff.</li><li>
Manage, coach, motivate, and guide employees; promote employee development.</li><li>
Incorporate guidance from CareOregon equity tools into people leadership, planning, operations, evaluation, budgeting, resource allocation, and decision making.</li><li>
Ensure team adheres to department and organizational standards, policies, and procedures.</li><li>
Evaluate employee performance and provide regular feedback to support success; recognize strong performance and address performance gaps and accountability (corrective action).</li><li>
Perform supervisory tasks in collaboration with Human Resources as needed.</li></ul>
Experience and/or Education
Required<ul><li>
Minimum 10 years&rsquo; experience in the programming and analysis of health insurance, medical claims and financial or health-related related data</li><li>
Experience with health information, terminology and clinic outcomes or classification coding tools, CPT codes, ICD-9/10</li><li>
Experience in leadership positions that include driving strategy, delivering impactful data engineering and data science initiatives for cross-functional teams, and scaling data platforms</li><li>
Experience designing strategy in modern data architectures (data lakes, warehouses, ETL/ELT pipelines)</li><li>
Strong background in overseeing data governance, data quality, and enterprise data management</li><li>
Experience planning and leading complex analysis and reporting projects or any work experience and/or training that would likely provide the ability to perform the essential functions of the position</li></ul>
Preferred<ul><li>
Minimum 4 years&rsquo; experience in a supervisory position</li><li>
Master&rsquo;s degree in analytics, public health, or related field</li><li>
Experience working with the Oregon Health Plan (OHP) benefit, the Oregon Health Authority (OHA) and/or the Centers for Medicare and Medicaid Services (CMS) rules and regulations</li><li>
Experience with artificial intelligence, machine learning, and/or geographic information systems preferred</li></ul><h3 class="jobSectionHeader">
Knowledge, Skills and Abilities Required</h3>
Knowledge<ul><li>
Advanced knowledge of statistical software packages, such as Python, R, and SAS</li><li>
Knowledge of the basic concepts of Managed Care, Medicaid, and/or Medicare</li><li>
Knowledge of modern data platforms like Snowflake and Databricks</li><li>
Knowledge of AI and Data Science, with the ability to guide development of advanced analytics solutions and translate business needs into data-driven insights</li><li>
Knowledge of Tableau Desktop/Creator or other Business Intelligence applications preferred Knowledge of healthcare claims</li><li>
Knowledgeable of current trends in clinical information systems and the associated technologies</li><li>
Knowledge of Agile development processes preferred</li></ul>
Skills and Abilities<ul><li>
Ability to independently gather, compile and analyze data using statistical methods</li><li>
Ability to provide strong leadership, project management and oversight of analytical projects</li><li>
Ability to partner with business stakeholders to oversee data-driven solutions and insights</li><li>
Ability to manipulate and analyze statistical data</li><li>
Ability to manage the workloads of others and interact effectively and motivate staff to perform at their highest level</li><li>
Ability to manage multiple tasks</li><li>
Ability to effectively synthesize and present actionable interpretations of complex information in both written and verbal form to internal and external stakeholders</li><li>
Excellent critical thinking and problem-solving skills</li><li>
Ability and willingness to continually learn new skills</li><li>
Ability to learn, focus, understand, and evaluate information and determine appropriate actions</li><li>
Advanced skills with Microsoft Office applications including Access, Excel, and Word</li><li>
Ability to work effectively with diverse individuals and groups</li></ul><ul><li>
Ability to accept direction and feedback, as well as tolerate and manage stress</li><li>
Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day</li><li>
Ability to hear and speak clearly for at least 3-6 hours/day</li></ul>
Working Conditions
Work Environment(s): Indoor/Office Community Facilities/Security Outdoor Exposure
Member/Patient Facing: No Telephonic In Person
Hazards: May include, but not limited to, physical and ergonomic hazards.
Equipment: General office equipment
Travel: May include occasional required or optional travel outside of the workplace; the employee&rsquo;s personal vehicle, local transit or other means of transportation may be used.
Work Location: Office - 3 days/week
We offer a strong Total Rewards Program. This includes competitive pay, bonus opportunity, and a comprehensive benefits package. Eligibility for bonuses and benefits is dependent on factors such as the position type and the number of scheduled weekly hours. Benefits-eligible employees qualify for benefits beginning on the first of the month on or after their start date. CareOregon offers medical, dental, vision, life, AD&amp;D, and disability insurance, as well as health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, discounts, and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.). We also offer a strong retirement plan with employer contributions. Benefits-eligible employees accrue PTO and Paid State Sick Time based on hours worked/scheduled hours and the primary work state. Employees may also receive paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility. Non-benefits eligible employees can enjoy 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks. Please contact your recruiter for more information.
We are an equal opportunity employer
CareOregon is an equal opportunity employer. The organization selects the best individual for the job based upon job related qualifications, regardless of race, color, religion, sexual orientation, national origin, gender, gender identity, gender expression, genetic information, age, veteran status, ancestry, marital status or disability. The organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the operation of our organization.</div>

Director, Data Science and Informatics

<div>Security and Front Desk Customer Svc Rep
-
The Security and Front Desk Customer Service Representative is the initial point of in-person contact for employees, members and visitors of CareOregon. The position provides customer service by providing reception and general information as well as directing visitors, contractors and deliveries to the proper location. This role is also responsible for conducting all initial/first line security assessments of people and objects entering CareOregon facilities and is equipped to attempt de-escalation and/or make the first call to law enforcement if necessary. The position provides other routine physical security services, including alarms monitoring, incident response, access control and monitoring, and providing basic first aid. 
NOTE: This position is located onsite at our downtown office. The schedule is 4 ten-hour weekdays with one day off midweek. 7 am to 6 pm with a 1-hour lunch.
Estimated Hiring Range:
$23.28 - $28.45
Bonus Target:
Bonus - SIP Target, 5% Annual
Current CareOregon Employees: Please use the internal Workday site to submit an application for this job.
-<h2 class="jobSectionHeader">
Essential Responsibilities</h2><ul><li>
Greet and direct members, contractors, and visitors to CareOregon facilities.</li><li>
Provide initial security screening of all people entering CareOregon facilities.</li><li>
Understand local and state laws related to physical security and unauthorized individuals.</li><li>
Maintain situational and community awareness for potential threats or risks to CareOregon employees, members, visitors, and property.</li><li>
Maintain and monitor access control at CareOregon facilities, including employee access badges.</li><li>
Treat all customers with honesty, courtesy, dignity, and respect; maintain confidentiality as appropriate.</li><li>
Provide customers with professional, timely and competent service; escort visitors as needed.</li><li>
Monitor CCTV, monitor alarms, conduct building rounds, and perform other routine security services.</li><li>
Provide security incident response and/or investigation as needed, including escalating to law enforcement if necessary.</li><li>
Create clear, concise incident reporting documentation.</li><li>
Provide scene assessment of emergencies and perform basic first aid as needed.</li><li>
Support internal employee parking garage administration.</li><li>
Cross matrix and support work within other departments, including, but not limited to, Mail Room, Facilities, Safety and Disaster Preparedness.</li><li>
Support High Rise Building Evacuation Team as needed during drills and emergencies.</li><li>
Provide proactive, value-added service by identifying and reporting building issues.</li><li>
Consistently meet or exceed Department and Company standards and expectations including but not limited to quality, production, and attendance.</li><li>
May need to provide notary services, depending on office location.</li></ul>
Experience and/or Education
Required<ul><li>
Minimum 1 year of experience in customer service roles</li><li>
Minimum 6 months of experience in physical security service roles (e.g., Security Officer, Unarmed Security Guard, etc.)</li><li>
Oregon Department of Public Safety Standards and Training (DPSST) unarmed security professional certification - OR - qualify for DPSST Temporary Work Permit at time of hire</li><li>
Oregon DPSST unarmed security professional certification must be obtained within 120 days of the Temporary Work Permit issue date</li><li>
First Aid and CPR certified upon hire or obtained within 90 days of hire</li><li>
Private security staff must be at least 18 years of age</li></ul>
Preferred<ul><li>
More than 1 year of experience in physical security service roles</li><li>
Customer service experience within a health care, call center, claims or hospitality environment</li><li>
Proficiency in a Microsoft environment (Word, Excel, Teams, Outlook) and with Smartsheet</li><li>
Experience with CCTV and Badge Access Control Systems</li></ul><h2 class="jobSectionHeader">
Knowledge, Skills and Abilities Required</h2>
Knowledge<ul><li>
Familiarity with the Incident Command System</li></ul>
Skills and Abilities<ul><li>
Ability to make rapid assessments of escalating situations</li><li>
Ability to articulate complex issues in an easy-to-understand manner</li><li>
Ability to contribute ideas and information in department meetings</li><li>
Ability to educate, give concise information and directions, and follow instructions</li><li>
Ability to work in a fast-paced environment and manage multiple tasks</li><li>
Excellent communication and customer service skills, including the ability to interact professionally, patiently, and courteously with customers over the phone and in person</li><li>
Strong active-listening and problem-solving skills</li><li>
Effective written communication skills</li><li>
Strong organizational skills</li><li>
Ability to attend to detail and be accurate</li><li>
Effective time-management skills; ability to meet deadlines</li><li>
Ability to use Microsoft Word, Outlook, Excel, SharePoint</li><li>
Ability to use cloud-based access control software system</li><li>
Ability to use online Call Tracking system to document all activities and communication with members</li><li>
Ability to use cloud-based visitor management system</li><li>
Ability to learn and utilize new software and technology</li><li>
Ability to use two-way radio to effectively communicate during routine security checks, drills and emergencies</li><li>
Ability to integrate with an existing team and share best practices</li><li>
Ability to contribute to department improvements</li><li>
Ability to commit to improving quality and productivity</li><li>
Ability to adhere to a set schedule and demonstrate excellent attendance</li><li>
Ability to work effectively with others in an environment with diverse individuals and groups</li><li>
Possess a high degree of initiative and motivation along with the ability to effectively collaborate and plan with coworkers and others</li><li>
Ability to work effectively with diverse individuals and groups</li><li>
Ability to learn, focus, understand, and evaluate information and determine appropriate actions</li><li>
Ability to accept direction and feedback, as well as tolerate and manage stress</li><li>
Ability to see, read, hear, and speak clearly for at least 6 hours/day</li><li>
Ability to stand, walk, sit, and perform repetitive finger and wrist movement for at least 3-6 hours/day</li><li>
Ability to push, pull, climb stairs, bend, and pinch small objects for at least 3 hours/day</li></ul>
Working Conditions
Work Environment(s): Indoor/Office Community Facilities/Security Outdoor Exposure
Member/Patient Facing: No Telephonic In Person
Hazards: May include, but not limited, to physical, ergonomic, chemical, and biological hazards
Equipment: General office equipment, multiple line telephone, portable radio, first-aid equipment, AED
Travel: This position may occasionally include required or optional travel outside of the workplace; the employee&rsquo;s personal vehicle, local transit or other means of transportation may be used.
Work Location: Office - 4 days/week
Schedule: Four (10) hour shifts during business hours (Monday &ndash; Friday, 7:00 AM to 6:00 PM)
If you receive an offer of employment for this position, it is contingent on the satisfactory completion of a pre-employment background check, immunization review, and drug screen (including THC/Marijuana). CareOregon is a federal contractor and must comply with all federal laws.
We offer a strong Total Rewards Program. This includes competitive pay, bonus opportunity, and a comprehensive benefits package. Eligibility for bonuses and benefits is dependent on factors such as the position type and the number of scheduled weekly hours. Benefits-eligible employees qualify for benefits beginning on the first of the month on or after their start date. CareOregon offers medical, dental, vision, life, AD&amp;D, and disability insurance, as well as health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, discounts, and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.). We also offer a strong retirement plan with employer contributions. Benefits-eligible employees accrue PTO and Paid State Sick Time based on hours worked/scheduled hours and the primary work state. Employees may also receive paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility. Non-benefits eligible employees can enjoy 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks. Please contact your recruiter for more information.
We are an equal opportunity employer
CareOregon is an equal opportunity employer. The organization selects the best individual for the job based upon job related qualifications, regardless of race, color, religion, sexual orientation, national origin, gender, gender identity, gender expression, genetic information, age, veteran status, ancestry, marital status or disability. The organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the operation of our organization.</div>

Security and Front Desk Customer Svc Rep

<div>Nurse Practitioner / NP - Primary Care - Hourly
-
This position provides medical care and treatment services with emphasis on chronic disease management and promotion of health and palliative care for patients not best served in a clinic setting. Care is provided in patient residencies, as well through audio and video sessions. This position may focus on one of the following areas: 
 
New Patient intake: Provides initial comprehensive assessment management and on-boarding of new patients to the clinic. 
Relief Care: Provides post hospital visits or urgent care visits for change in condition and supports change in the plan of care where needed. Provides relief and/or urgent care for patients on a short-term basis, focusing on filling in for providers who are out of the office. 
NOTE: This is a 16 hr/wk (0.4 FTE) position.
Estimated Hiring Range:
$66.42 - $81.18
Bonus Target:
Bonus - SIP Target, 5% Annual
Current CareOregon Employees: Please use the internal Workday site to submit an application for this job.
-<h2 class="jobSectionHeader">
Essential Responsibilities</h2>
Clinical Service<ul><li>
Provide diagnosis, treatment, consultation, and follow-up care of patients in collaboration with patient assigned PCP including diagnosis and treatment of critical, prolonged, and long-term healthcare issues.</li><li>
Perform comprehensive health assessment of clients by completing a physical and psychosocial history; identify actual and potential health needs based on medical, mental/emotional, financial, and social factors.</li><li>
Make referrals to appropriate social or medical agencies and practitioners.</li><li>
Identify, evaluate, and address the prevention of diseases, maintenance of chronic diseases, and appropriate end-of-life care per the goals of care outlined by the patient and their families.</li><li>
Develop and implement proactive patient centered care plan with the assistance of other disciplines within the care team.</li><li>
Order testing in diagnostics, orders medications with appropriate follow up and reassessment, and performs some surgical procedures as appropriate under certification.</li><li>
Approve medication refills and home health orders and respond to caregiver requests to provide continuity of care.</li><li>
Provide compassionate anticipatory guidance through decline due to chronic disease and provide high quality palliative care focused on the goals of the patient and family.</li><li>
Educate patients and families on goal-based, appropriate preventative care, medical issues, and use of prescribed medications and treatment.</li><li>
Develop and maintain relationships with lay and professional caregivers, including care facilities, to assure patient experience excellent continuity of care and orders are implemented appropriately.</li><li>
Educate patients and families on their preventive care, medical issues, and use of prescribed medications and treatment.</li><li>
Deliver quality care while maintaining all company metrics pertaining to productivity.</li><li>
Practice within the scope of license where applicable, and as required by law and regulation.</li><li>
May participate in the after-hours call schedule.</li></ul>
Administration<ul><li>
Communicate effectively with members of the medical staff on issues concerning consultation, collaboration, and referrals.</li><li>
Educate patients and families on their preventive care, medical issues, and use of prescribed medications and treatment.</li><li>
Determine need for specialty and rehabilitative services and make appropriate referrals.</li><li>
Attend and participate in all required staff meetings and other ad hoc committees as assigned.</li><li>
Provide coverage for clinical colleagues in their absence.</li><li>
Participate in quality improvement activities as assigned.</li><li>
Complete and maintains medical records according to agency protocols and in support of quality metrics. Document new patient history and physical to appropriate coding standards and quality metrics.</li></ul><h2 class="jobSectionHeader">
Organizational Responsibilities</h2><ul><li>
Perform work in alignment with the organization&rsquo;s mission, vision and values.</li><li>
Support the organization&rsquo;s commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.</li><li>
Strive to meet annual business goals in support of the organization&rsquo;s strategic goals.</li><li>
Adhere to the organization&rsquo;s policies, procedures and other relevant compliance needs.</li><li>
Perform other duties as needed.</li></ul>
Experience and/or Education
Required<ul><li>
Master&rsquo;s degree from an accredited advanced nurse practitioner program</li><li>
Licensed nurse practitioner in the state of Oregon (ANCC or AANP certified)</li><li>
Drug Enforcement Administration (DEA) license</li><li>
Valid driver&rsquo;s license, acceptable driving record, and automobile liability coverage or access to an insured vehicle</li><li>
CPR certification at hire or within 6 months in position</li></ul>
Preferred<ul><li>
Minimum 2 years of related clinical experience</li></ul><h3 class="jobSectionHeader">
Knowledge, Skills and Abilities Required</h3>
Knowledge<ul><li>
Knowledge of the principles and practice of medicine especially</li><li>
Knowledge of principles, practices and procedures of general medicine</li><li>
Knowledge of methods and techniques of diagnosing and treating a variety of diseases and injuries</li><li>
Knowledge of sources of information and current literature applicable to the field of general medicine</li><li>
Knowledge of the ethical and medico-legal aspects of medical practice</li><li>
Knowledge of the principles and practices of public health, including familiarity with epidemiology, health services delivery and financing systems, and environmental health</li><li>
Knowledge of the population served in adult health, including culture, demographics, patterns of disease, barriers to care and other unique features or special needs</li><li>
Knowledge of the principles and practices of clinical quality improvement</li></ul>
Skills and Abilities<ul><li>
Proficient in the practice of geriatrics and palliative care</li><li>
Skill in utilizing electronic systems appropriately and effectively, including audio and video supported encounters</li><li>
Ability to perform medical diagnostic and treatment services</li><li>
Ability to establish and maintain effective working relationships with diverse patients, staff, peer groups, and varied agency and institutional representatives</li><li>
Ability to deal professionally and calmly with individuals that may act inappropriately, be verbally abusive, hostile and/or in crisis</li><li>
Ability to communicate clearly, compassionately, and concisely, both verbally and in writing</li><li>
Cultural competence and ability to work effectively with people from all walks of life</li><li>
Compassion, commitment, and integrity required for success in this position</li><li>
Ability to work within a team and take direction from other team members with expertise in the care plan development</li><li>
Ability to adhere to organizational standards, policies, procedures.</li><li>
Ability to work effectively with diverse individuals and groups</li></ul><ul><li>
Ability to learn, focus, understand, and evaluate information and determine appropriate actions</li><li>
Ability to accept direction and feedback, as well as tolerate and manage stress and grief</li><li>
Ability to see, read, hear, speak clearly, sit and perform repetitive finger and wrist movement for at least 6 hours/day</li></ul><ul><li>
Ability to stand, climb stairs, bend, lift, carry, push, pull and/or pinch small objects for at least 3-6 hours/day</li><li>
Ability to walk, crouch, crawl and reach for at least 3 hours/day</li><li>
Ability to operate a motorized vehicle in all kinds of weather conditions</li></ul>
Working Conditions
Work Environment(s): Indoor/Office Community Facilities/Security Outdoor Exposure
Member/Patient Facing: No Telephonic In Person
Hazards: May include, but not limited to, physical, ergonomic, and biological hazards
Equipment: General office equipment and/or mobile technology
Travel: This position requires travel outside of the workplace at least weekly; the employee&rsquo;s personal vehicle may be used. Driving infractions will be monitored in accordance with organizational policy.
Work Location: Hybrid-Community 2 days/week, member facing
Location: Employees permanently assigned to see members and patients in Marion or Polk counties are required to live within 15 miles of their county assignment.
Schedule: Work a flexible schedule, including evenings and weekends.
If you receive an offer of employment for this position, it is contingent on the satisfactory completion of a pre-employment background check, immunization review, and drug screen (including THC/Marijuana). CareOregon is a federal contractor and must comply with all federal laws.
We offer a strong Total Rewards Program. This includes competitive pay, bonus opportunity, and a comprehensive benefits package. Eligibility for bonuses and benefits is dependent on factors such as the position type and the number of scheduled weekly hours. Benefits-eligible employees qualify for benefits beginning on the first of the month on or after their start date. Housecall Providers offers medical, dental, vision, life, AD&amp;D, and disability insurance, as well as health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, discounts, and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.). We also offer a strong retirement plan with employer contributions. Benefits-eligible employees accrue PTO and Paid State Sick Time based on hours worked/scheduled hours and the primary work state. Employees may also receive paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility. Non-benefits eligible employees can enjoy 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks. Please contact your recruiter for more information.
We are an equal opportunity employer
Housecall Providers is an equal opportunity employer. The organization selects the best individual for the job based upon job related qualifications, regardless of race, color, religion, sexual orientation, national origin, gender, gender identity, gender expression, genetic information, age, veteran status, ancestry, marital status or disability. The organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the operation of our organization.</div>

Nurse Practitioner / NP - Primary Care - Hourly