Qureos Mentor

CareSource

<div><div>Job Summary:<br>
<br>
The Onboarding Specialist is the primary contact for members as they transition to a CCA health plan. The Specialist contacts new members via telephonic outreach and identifies both the member's existing healthcare services that will continue and new service requests. The Specialist works to ensure that member needs are addressed through liaising with internal CCA providers and external healthcare providers. The Specialist also educates the member on health plan offerings and addresses members' questions or concerns.<br>
<br>
Essential Functions:</div><ul><li>
Serves as the primary member contact and advocate until their care team is established, both through direct member outreach and inbound call support</li><li>
Leverages internal and external resources (such as claims, referrals, and pharmacy data) to identify accurate, successful contact information for unreachable or hard-to-reach members</li><li>
Orients new members to the value of CCA as their health plan, providing education, answering members&rsquo; questions, anticipating, and meeting member needs and concerns</li><li>
Documents members&rsquo; current healthcare services and new service requests</li><li>
Ensures members continue to receive current healthcare services as they transition to CCA through healthcare provider outreach and education</li><li>
Schedules new members&rsquo; initial nurse intake visits</li><li>
Utilizes communication skills such as motivational interviewing to gain agreement from members to participate in the onboarding process, persistently forging trusting relationships and engaging individuals not readily interested in connecting with CCA</li><li>
Utilizes established workflows and collaborates with internal and external stakeholders and healthcare providers</li><li>
Provide clinical care to members via telehealth technologies (video, chat, etc.) for a clinically appropriate clinical care and care management services.</li><li>
Perform any other job related duties as requested.</li></ul><div><br>
Education and Experience:</div><ul><li>
Bachelor's Degree or relevant experience in call center and/or Medicare/Medicaid plan required</li><li>
Equivalent years of relevant work experience may be accepted in lieu of required education</li><li>
Five (5) years of relevant experience required</li><li>
One (1) year working in outreach or in the community with individuals who have behavioral, medical, social, or interpersonal complexities impacting their lives required</li><li>
Experience working in a multi-cultural setting required</li><li>
Experience using motivational interviewing techniques in a professional setting required</li><li>
Experience identifying unmet healthcare needs and escalating to the appropriate individual preferred preferred</li><li>
Experience with electronic medical record and care management systems strongly preferred preferred</li></ul><div>
Competencies, Knowledge and Skills:</div><ul><li>
Demonstrated understanding of the community served</li><li>
Familiarity with data entry and querying databases to identify key information about members</li><li>
Excellent communication skills, including the ability to convey information clearly telephonically and in a culturally sensitive manner</li><li>
Strong interpersonal and customer relation skills, including active listening skills, dependability, and responsiveness</li><li>
Compassionate, understanding, and patience</li><li>
Motivates, empowers, inspires, and collaborates with members while effectively establishing boundaries by clarifying roles, expectations, and deliverables</li><li>
Ability to develop and maintain positive working relationships with peers, supervisors, and other organizations</li><li>
Knowledge of some medical terminology preferred</li><li>
Ability to multitask and ensure all work is completed thoroughly and completely in a fast-paced environment with competing demands</li><li>
Basic computer skills</li><li>
Professional, comprehensive, clear documentation</li><li>
Familiarity with Microsoft Office programs: Outlook, Calendar, Word</li><li>
Willing to learn and utilize telehealth technologies (video, chat, etc.), when appropriate, for a variety of clinical care and care management services.</li></ul><div>
Licensure and Certification:</div><div>
Working Conditions:</div><ul><li>
General office environment; may be required to sit or stand for extended periods of time</li><li>
Travel is not typically required</li></ul><div></div><div>
Compensation Range:</div>
$47,400.00 - $76,000.00<div>
CareSource takes into consideration a combination of a candidate&rsquo;s education, training, and experience as well as the position&rsquo;s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee&rsquo;s total well-being and offer a substantial and comprehensive total rewards package.</div><div></div><div>
Compensation Type (hourly/salary):</div>
Hourly<div></div><div>
Organization Level Competencies</div><ul><li><div>
Fostering a Collaborative Workplace Culture</div></li><li><div>
Cultivate Partnerships</div></li><li><div>
Develop Self and Others</div></li><li><div>
Drive Execution</div></li><li><div>
Influence Others</div></li><li><div>
Pursue Personal Excellence</div></li><li><div>
Understand the Business</div></li></ul><div></div><div><br>
This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.</div></div>

Onboarding Specialist

<p><i><b>Are you looking for fulfilment and satisfaction in the work that you do? Do want to make a difference in people's lives on a daily basis? If so, then CareSource could be your home. Here at CareSource, we have the privilege and opportunity to change the last moments of patients' lives.</b></i></p><p>CareSource, a durable medical equipment company, has full time opening for the position of Medical Delivery Technician_ <b>(Thursday-Sunday)</b>_. We are looking for compassionate and customer service friendly individuals who are self-starters and work well with a team and individually. Responsibilities include setup and instruction of medical equipment to patients and/or patient caregivers, pickup of equipment and cleaning, repairing and processing of equipment. No experience necessary, we will train.</p><p><b>Please watch the following video before applying:</b> https://vimeo.com/320845488</p><ul><li>Full time position includes benefits (vision, medical, dental). Starting salary based upon experience.</li><li>Full Time positions receive a take-home company vehicle after training.</li><li>We provide a company cell phone and uniforms to all employees.</li><li><b>SHIFT</b>: _ <b>1pm Start Time Thursday Friday---Saturday Sunday 8am Start Time</b>_</li></ul><p><b>**SIGN ON BONUS**</b></p><p>Interested candidates can reply to posting.</p><p>**Initial Drug Screen and Random Drug Screens are required, as this position is a Safety Sensitive position. This role is subject to the Medicare Vaccination Mandate and all candidates must be vaccinated**</p><p>Job Type: Full-time</p><p>Pay: $14.00 - $15.50 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul><p>Shift availability:</p><ul><li>Day Shift (Preferred)</li><li>Night Shift (Preferred)</li><li>Overnight Shift (Preferred)</li></ul><p>Ability to Commute:</p><ul><li>Elk City, OK 73644 (Required)</li></ul><p>Ability to Relocate:</p><ul><li>Elk City, OK 73644: Relocate before starting work (Required)</li></ul><p>Work Location: In person</p>

Medical Equipment Delivery Technician

Join CareSource and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

CareSource

About Company

Onboarding Specialist

Medical Equipment Delivery Technician