Abrar Admin

CAREERXCHANGE®, Inc.

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 Customer Service Manager
 
 
 
 Miami, FL | On-site
 
 
 Full-Time | Confidential Search
 
 
 
 
 
 We are partnering with a well-established, industry-leading organization to identify a
 
 Customer Service Manager
 
 to lead and elevate a high-performing customer support operation. This is a confidential opportunity with a large, fast-paced manufacturing company offering strong stability and growth potential.
 
 
 
 
 
 This role is ideal for a hands-on leader who thrives in a call center environment, enjoys developing teams, and is passionate about driving operational excellence and customer satisfaction.
 
 
 
 
 
 Key Responsibilities:
 
 <ul>
 <li>
 Lead, coach, and develop a team of Customer Service Representatives and Call Center Agents
 </li>
 <li>
 Oversee daily operations to ensure timely and accurate processing of customer requests, orders, and inquiries
 </li>
 <li>
 Monitor and drive performance against key KPIs (service levels, response times, order accuracy, customer satisfaction, etc.)
 </li>
 <li>
 Identify and implement process improvements to enhance efficiency and service quality
 </li>
 <li>
 Partner cross-functionally with internal teams including operations, logistics, and sales
 </li>
 <li>
 Manage hiring, onboarding, and ongoing training of team members
 </li>
 <li>
 Handle escalated customer issues with professionalism and urgency
 </li>
 </ul>
 
 What We&rsquo;re Looking For:
 
 <ul>
 <li>
 Proven experience managing teams in a call center or high-volume customer service environment
 </li>
 <li>
 Strong leadership and team development skills
 </li>
 <li>
 Experience working within manufacturing, distribution, or related industries is a plus
 </li>
 <li>
 Data-driven mindset with the ability to track, analyze, and improve KPIs
 </li>
 <li>
 Excellent communication and problem-solving abilities
 </li>
 <li>
 Ability to thrive in a fast-paced, results-oriented environment
 </li>
 </ul>
 
 Why This Opportunity:
 
 <ul>
 <li>
 Join a stable and growing organization with strong market presence
 </li>
 <li>
 Opportunity to make a direct impact on operations and customer experience
 </li>
 <li>
 Collaborative leadership team and supportive culture
 </li>
 <li>
 Clear path for growth and advancement
 </li>
 </ul>
 
 
 
 
 If you&rsquo;re interested in learning more, feel free to apply directly or message me for a confidential conversation.
 
</div>

Customer Service Manager

Join CAREERXCHANGE®, Inc. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

CAREERXCHANGE®, Inc.

About Company

Customer Service Manager