Dilkash Sultana

CARMA

<div>
 
 CARMA
 
 is a globally-trusted media intelligence leader with decades of experience helping PR and communications professionals monitor what matters, measure what's meaningful, and demonstrate the value of their work. We combine cutting-edge technology, including AI-enabled media monitoring across print, online, broadcast, and social channels in 100+ languages, with deep human expertise to deliver actionable insights that inform strategy and drive business-critical decisions. With a diverse global team supporting thousands of organisations worldwide,
 
 CARMA
 
 empowers partners to turn complex media data into clarity and context, elevate the impact of earned media, and deepen understanding of stakeholder influence across markets.
 
 
 
 Role Overview
 
 
 
 The IT Support Technician is responsible for installing, configuring, and maintaining software, hardware, networks, and IT infrastructure. The role ensures the efficient performance, security, and reliability of systems by monitoring operations, troubleshooting technical issues, maintaining IT assets, and supporting employees with day-to-day IT requirements.
 
 
 The position also supports helpdesk activities, system administration, network maintenance, security monitoring, and coordination with the global IT team for issue escalation when required.
 
 
 
 Role &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Administer servers, laptops, and desktop computers, printers, routers, switches, firewalls, phones, company mobile phones, software deployment, security updates, and patches
 </li>
 <li>
 Analyze, maintain, and implement LAN/WAN equipment and networks
 </li>
 <li>
 Utilize and maintain the helpdesk tracking software, thus ensuring daily monitoring and completion of scheduled jobs
 </li>
 <li>
 Update the inventory database of all IT equipment and software licenses
 </li>
 <li>
 Report issues to the global IT team for escalation
 </li>
 <li>
 Provide employees with IT equipment, email accounts for new joiners, internal transfers, and/or leavers, by setting up employee profiles, passwords, etc
 </li>
 <li>
 Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions
 </li>
 <li>
 Conduct regular security monitoring to identify any possible intrusion (e.g., hacking, etc.)
 </li>
 <li>
 Research and recommend an innovative, and when applicable, automated approach for the system
 </li>
 <li>
 Comply with CARMA policies and procedures and support CARMA's mission and vision
 </li>
 <li>
 Perform other job-related duties as assigned by the direct manager
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 BA/BS or Technical Level in Computer Science, CCE, or any relevant field
 </li>
 <li>
 Experience as a System Administrator, Network Administrator, or similar role
 </li>
 <li>
 Help Desk experience
 </li>
 <li>
 Experience with networks (LAN, WAN) and patch management
 </li>
 <li>
 Relevant Microsoft Certification is preferred
 </li>
 <li>
 Good command of English
 </li>
 <li>
 Strong knowledge of Microsoft (MS) products
 </li>
 <li>
 Familiarity with various operating systems and platforms
 </li>
 </ul>
</div>

IT Support Technician

<div>
 
 
 CARMA
 
 is a globally-trusted media intelligence leader with decades of experience helping PR and communications professionals monitor what matters, measure what's meaningful, and demonstrate the value of their work. We combine cutting-edge technology, including AI-enabled media monitoring across print, online, broadcast, and social channels in 100+ languages, with deep human expertise to deliver actionable insights that inform strategy and drive business-critical decisions. With a diverse global team supporting thousands of organisations worldwide, CARMA empowers partners to turn complex media data into clarity and context, elevate the impact of earned media, and deepen understanding of stakeholder influence across markets.
 
 
 
 
 Role Overview
 
 
 
 The Business Development Manager will play a key role in driving CARMA's growth across the Kingdom of Saudi Arabia, with a strong focus on financial institutions and government-related entities. This role is responsible for developing new revenue streams, strengthening strategic relationships, and expanding CARMA's footprint across priority sectors through consultative, insight-led sales.
 
 
 
 
 Role &amp; Responsibilities
 
 
 <ul>
 <li>
 Develop and execute a targeted
 
 business development strategy
 
 aligned with CARMA's growth objectives in KSA, with particular emphasis on finance and government-linked organisations
 </li>
 <li>
 Identify, pursue, and secure new business opportunities through
 
 direct sales, strategic partnerships, and existing professional networks
 
 </li>
 <li>
 Leverage established relationships within
 
 government bodies, semi-government entities, and key decision-making institutions
 
 to open doors and accelerate growth
 </li>
 <li>
 Lead
 
 consultative sales engagements
 
 , meeting clients to understand their challenges and positioning CARMA's intelligence solutions as high-value, strategic tools
 </li>
 <li>
 Build and maintain long-term relationships with
 
 senior stakeholders, influencers, and procurement decision-makers
 
 across target accounts
 </li>
 <li>
 Own the end-to-end sales cycle, including
 
 proposal development, RFP responses, presentations, pricing discussions, and contract negotiation
 
 </li>
 <li>
 Maintain a strong understanding of the local market through ongoing
 
 competitive analysis, sector research, and stakeholder insight
 
 .
 </li>
 <li>
 Collaborate closely with
 
 marketing, product, insights, and operations teams
 
 to ensure client needs are accurately translated into solutions
 </li>
 <li>
 Manage and maintain a healthy
 
 sales pipeline
 
 , providing accurate forecasting and regular performance reporting.
 </li>
 <li>
 Represent CARMA at
 
 industry events, conferences, and networking forums
 
 to enhance brand visibility and lead generation
 </li>
 <li>
 Ensure adherence to CARMA's internal policies, governance standards, and values at all times.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven experience in
 
 business development or enterprise sales
 
 , ideally within media intelligence, research, data, professional services, or adjacent sectors
 </li>
 <li>
 Strong understanding of
 
 KSA market dynamics
 
 , including government procurement processes and buying cycles
 </li>
 <li>
 Established
 
 professional network within government organisations, financial institutions, or related public-sector bodies
 
 </li>
 <li>
 Demonstrated success in
 
 consultative, value-led selling
 
 to senior stakeholders
 </li>
 <li>
 Excellent commercial acumen, with strong
 
 negotiation, presentation, and proposal development
 
 skills
 </li>
 <li>
 Ability to analyse market and client data to inform sales strategy and opportunity prioritisation
 </li>
 <li>
 Confident working cross-functionally in a global, matrixed organisation
 </li>
 <li>
 
 Fluent in Arabic and English
 
 (written and spoken)
 </li>
 <li>
 
 Saudi National
 
 (KSA)
 </li>
 </ul>
</div>

Business Development Manager - KSA

Join CARMA and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

CARMA

About Company

IT Support Technician

Business Development Manager - KSA