Abrar Admin

Carnegie Library of Pittsburgh

<div><div><b>Customer Engagement Associate - PT</b></div>
<div></div><div><b>How to Apply: </b>Submit a resume with application by April 30, 2026.</div>
<div></div><div><b>Job Summary</b>: The Customer Engagement Associate (CEA) ensures high quality user experiences throughout the Library by employing a welcoming, patron-centered and energetic service style, providing outstanding service experiences and promoting library services. Performs a wide variety of clerical tasks, assists customers in locating materials, answers account-related and basic reference questions and provides computer-related support. Participates in circulation and customer service functions of a bustling, diverse location.<br>
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<b>Location: </b>CLP - Allegheny, Pittsburgh, PA<br>
<b>Hiring Supervisor:</b> Josh Dick-Customer &amp; Account Services Supervisor<br>
<b>Work Hours: </b>25 hours per week; days, evenings and weekends availability required<br>
<b>Compensation: </b>$16.00 per hour<br>
<b>Number of Vacancies: </b><b>1</b><br>
<b>Unit: </b>This position is represented by the United Steelworkers union.
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<b>Education &amp; Experience:</b></div>
<ul><li>High school diploma or G.E.D.;</li>
<li>Six months of customer service experience;</li>
</ul><div><b>Essential Functions:</b></div>
<ul><li>Meeting the needs of a diverse range of customers; Answering phones, greeting customers and</li>
<li>directing them to the appropriate staff members and resources to meet their information needs;</li>
<li>Performs circulation duties such as checking materials in and out, registering customers for library</li>
<li>cards, processing customer holds and requests;</li>
<li>Provides access to library services and materials;</li>
<li>Assists customers by locating and retrieving materials and demonstrating and providing instruction</li>
<li>in the use of library equipment, including computers;</li>
<li>Performs other duties as assigned;</li>
</ul><div><b>Required Skills:</b></div>
<ul><li>Excellent internal and external customer service commitment and skills;</li>
<li>Ability to support the location team by maintaining assigned schedule with reliable and predictable attendance that prioritizes the timely performance of responsibilities and ensures quality public for the community being served.</li>
<li>Excellent communication skills and the ability to work well with public, supervisors, co-workers, and<br>
system wide;</li>
<li>Knowledge of CLP&rsquo;s circulation policies and procedures; ability to gain working knowledge of CLP&rsquo;s<br>
policies and procedures;</li>
<li>Desire and ability to work with a diverse public and staff within diverse communities;</li>
<li>Ability to act as a representative of CLP to the public;</li>
<li>Ability to learn the current shelving system;</li>
<li>Familiarity with online catalog, MS Windows and MS Office, electronic databases, Internet searching,<br>
and experience with library circulation software preferred;</li>
<li>Knowledge of basic math skills;</li>
<li>Bilingual or multilingual abilities a plus;</li>
</ul><div><b>Clearance Requirements:</b></div>
<ul><li>PA State Criminal Background Check, PA Child Abuse History Clearance, FBI Fingerprint Criminal Records Check and Mandated Reporter Training upon offer of employment.</li>
</ul>
<div><div><div>We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, ancestry, age, disability status, marital status, pregnancy, veteran status, sexual orientation, gender identity and expression, genetic information, political affiliation or any other protected characteristic in accordance with applicable laws and regulations.</div></div></div></div><div></div>

Customer Engagement, PT

<div><div><b>Catalog Associate, FT</b><br>
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<b>How to Apply: </b>Submit a resume with application by May 1, 2026<br>
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<b>Job Summary</b>: Performing general copy-cataloging by monitoring bibliographic records input into the database for quality control purposes and updating records as necessary.<br>
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<b>Location: </b>Catalog Department-Library Support Center, Pittsburgh, PA.<br>
<b>Work Hours: </b>37.5 hours per week<br>
<b>Compensation</b>: $15.25 per hour<br>
<b>Number of Vacancies</b>: 1<br>
<b>Hiring Supervisor:</b> Natalie Emiliani, Library Services Supervisor-Catalog<br>
<b>Unit</b>: This position is represented by the United Steelworkers Union.<br>
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<b>Education and Physical Requirements:</b></div>
<ul><li>High school diploma or G.E.D.;
</li><li>Three or more years of data entry experience; copy-cataloging experience preferred;
</li></ul><div><b>Responsibilities include, but are not limited to:</b></div>
<ul><li>Monitors, reviews and updates bibliographic records input into the OCLC and Sierra databases;
</li><li>Reviews for duplicate records and cataloging errors, correcting when necessary;
</li><li>Maintains bibliographic holdings in OCLC, updating holding statements;
</li><li>Assists with authority cleanup work when and if assigned;
</li><li>Maintains statistics on record loads and record cleanup;
</li><li>May be assigned special cleanup projects as appropriate;
</li><li>Serve on work groups and/or committees when assigned;
</li><li>Performs other duties as assigned.
</li></ul><div><b>Competencies and Qualifications:
</b></div><ul><li>Knowledge of standard library automations system; knowledge of Sierra and OCLC preferred;
</li><li>Ability to analyze, prepare and monitor statistical data;
</li><li>Ability to work independently and as a part of a team;
</li><li>Ability to work across organizational boundaries to affect a productive and collegial work environment;
</li><li>Knowledge of electronic resources, including the internet;
</li><li>Detail Orientation;
</li><li>Excellent communication skills;
</li><li>Strong customer service focus;
</li><li>Experience with Microsoft Office, especially Excel, Word, Outlook and Teams;
</li><li>Familiarity with MARC records, Library of Congress cataloging practice and authority control preferred.</li>
</ul><div><b>Physical and Environmental Conditions:
</b></div><div><br>
Must have the physical ability to sit, stand, and/or walk for long periods of time, and to bend, stoop, climb, crouch, kneel, reach and other such activity frequently or as needed.
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Physical ability to lift, move and carry light loads (10-20 pounds), and push and pull heavy book trucks (50+ pounds).
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Work environment involves everyday risks or discomforts, which require normal safety precautions typical of such places as public spaces, offices or meeting rooms, e.g., use of safe workplace practices with office equipment, and/or avoidance of trips and falls.<br>
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<b>Clearance Requirements:</b></div>
<ul><li>PA State Criminal Background Check</li>
<li>PA Child Abuse History Clearance.</li></ul></div><div></div>

Catalog Associate

Join Carnegie Library of Pittsburgh and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Carnegie Library of Pittsburgh

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Customer Engagement, PT

Catalog Associate