Qureos Mentor

Carrier Enterprise

<div>Warranty Coordinator- HVAC Products | Carrier Enterprise| Carrolton-Texas or Raleigh -NC

Introduction:

Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dynamic Warranty Advocate. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors.

Company Description:

Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs.

Company Website:

www.carrierenterprise.com

Objective:

The Warranty Claim Specialist will be responsible for handling warranty-related inquiries and claims through chat, email, and phone support. The ideal candidate will possess excellent communication skills, attention to detail, and a strong commitment to providing outstanding customer service.

Key Responsibilities:
<ul>
<li>Respond promptly and professionally to customer inquiries regarding warranty claims via chat, email, and phone.</li>
<li>Assist customers in understanding their warranty coverage, terms, and conditions.</li>
<li>Process warranty claims efficiently, ensuring timely and accurate resolution.</li>
<li>Maintain detailed and accurate records of all customer interactions and claims in the CRM (Salesforce) system.</li>
<li>Provide customers with updates on the status of their warranty claims.</li>
<li>Collaborate with internal departments, such as technical support and logistics, to resolve customer issues.</li>
<li>Escalate complex or unresolved issues to the appropriate team members or supervisors.</li>
<li>Gather and document customer feedback to help improve products and services.</li>
<li>Stay informed about company products, services, and warranty policies.</li>
<li>Achieve or exceed performance metrics, including response time, resolution time, and customer satisfaction scores.</li>
</ul>
Qualifications:
<ul>
<li>High school diploma or equivalent; college degree preferred.</li>
<li>Previous experience in customer service roles using various channels, such as Live Chat, Phones, and email. 3 years' warranty experience preferred, but not required.</li>
<li>Strong verbal and written communication skills.</li>
<li>Excellent problem-solving skills and attention to detail.</li>
<li>Ability to handle high-stress situations and manage multiple tasks simultaneously</li>
<li>Ability to thrive in a remote or office environment while demonstrating schedule flexibility to accommodate evolving business needs.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Knowledge of ServiceBench</li>
<li>Knowledge of Salesforce</li>
<li>Experience working with general contractors in a B2B environment</li>
<li>Bi-lingual (English/Spanish)</li>
</ul>
Benefits:
Health Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance (Short-term and Long-term)
Employee Assistance Program (EAP)
Tuition Reimbursement &amp; Professional Development
Paid Vacation &amp; Sick time
Company Paid Holiday's
401(k) Plan with Employer Match
Employee Discount Program
Invitation to Apply:
Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.
Equal Opportunity Statement:
Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.
Requirements:
Qualifications:
<ul>
<li>High school diploma or equivalent; college degree preferred.</li>
<li>Previous experience in customer service roles using various channels, such as Live Chat, Phones, and email. 3 years' warranty experience preferred, but not required.</li>
<li>Strong verbal and written communication skills.</li>
<li>Excellent problem-solving skills and attention to detail.</li>
<li>Ability to handle high-stress situations and manage multiple tasks simultaneously</li>
<li>Ability to thrive in a remote or office environment while demonstrating schedule flexibility to accommodate evolving business needs.</li></ul></div>

Part Time Warranty Coordinator

<div>Commercial Sales Engineer - Mechanical Contractors Clients - HVAC Products | Carrier Enterprise
Introduction:
Carrier Enterprise (CE) currently has an exciting opportunity for an experienced Commercial Sales Engineer. Join a leading national distributor of residential and light commercial HVAC products, parts, and supplies, and be part of a team that excels in providing top-notch HVAC/R solutions through licensed HVAC/R dealers and contractors.
Company Description:
Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We operate primarily in the B2B environment, selling our products through licensed HVAC dealers and contractors. These dealers are independent companies that sell, deliver, and service Carrier, Bryant &amp; Payne products to residences and businesses in their respective markets. With over 200+ locations across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada, we are well-positioned to meet our customers' HVAC/R needs.
Company Website:
www.carrierenterprise.com

SUMMARY
The Commercial Sales Engineer works as a technical sales consultant to engineers, architects, contractors, and owners/developers in the design, application and sale of unitary heating and ventilation systems, controls and related material across our distributor network.
(Salary Range: $100K - $200K)

Job Responsibilities: Commercial Sales Engineer
<ul>
<li>Contact and call on consulting engineers, mechanical contractors, architects, and owners to achieve annual sales and gross margin goals
</li><li>Conduct sales, design, and application training to above reference key decision makers
</li><li>Work with specifying engineers and design-build contractors to help specify CE products
</li><li>Create new business through organized prospecting and increase our share of business from assigned territory
</li><li>Conduct take-offs of plans and specifications; develop and price estimates, write the proposal and bid jobs</li>
<li>Participate in local and regional trade organizations and trade shows</li>
<li>Provide and/or coordinate technical and product training to customers
</li></ul>Requirements: Commercial Sales Engineer
<ul>
<li>5+ years of proven technical sales, HVAC sales experience
</li><li>An undergraduate degree in Mechanical Engineering or a similar technical discipline
</li><li>Solid understanding of HVAC principles
</li><li>Verifiable experience with specified products
</li><li>Strong presentation skills
</li><li>Proficient with a PC and Microsoft Office applications
</li><li>Proficiency with CRM/Database tools
</li></ul>Qualifications: Commercial Sales Engineer
<ul>
<li>Our Products are commercial and residential HVAC parts and equipment, therefore, experience working with contractors is desired.
</li><li>Ability to handle multiple tasks in a fast-paced environment
</li><li>Solid problem-solving abilities with the competence to make recommendations
</li></ul>Full-time and Part-time positions are available. Explore our career opportunities at www.carrierenterprise.com/careers Carrier Enterprise is an Equal Opportunity Employer.
Benefits:
<ul><li>Health Insurance
</li><li>Health Savings Account
</li><li>Dental Insurance
</li><li>Vision Insurance
</li><li>Life Insurance
</li><li>Disability Insurance (Short-term and Long-term)
</li><li>Employee Assistance Program (EAP)
</li><li>Tuition Reimbursement &amp; Professional Development
</li><li>Paid Vacation &amp; Sick time
</li><li>Company Paid Holiday's
</li><li>401(k) Plan with Employer Match
</li><li>Employee Discount Program
</li></ul>Equal Opportunity Statement:
Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.
Requirements:
Requirements: Commercial Sales Engineer
<ul>
<li>5+ years of proven technical sales, HVAC sales experience
</li><li>An undergraduate degree in Mechanical Engineering or a similar technical discipline
</li><li>Solid understanding of HVAC principles
</li><li>Verifiable experience with specified products
</li><li>Strong presentation skills
</li><li>Proficient with a PC and Microsoft Office applications
</li><li>Proficiency with CRM/Database tools</li></ul></div>

Commercial Sales Engineer

<div>Field Technical Support Rep| Carrier Enterprise| Hybrid/Remote- Omaha Kansas

Introduction:
Carrier Enterprise (CE) currently has an exciting opportunity for a Technical Support Rep to Join a leading national distributor of residential and light commercial HVAC products, parts, and supplies, and gain valuable experience in the HVAC/R distribution and wholesale industry.

Company Description

Carrier Enterprise (CE) is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through licensed HVAC/R dealers and contractors. CE operates primarily in the business-to-business environment where its products are sold through licensed HVAC dealers and HVAC contractors. These dealers are independent companies that sell, deliver and service Carrier, Bryant &amp; Payne products to residences and businesses in their respective markets. CE offers customers a wide range of HVAC/R product lines, competitive pricing, best in class customer service and valuable, timesaving services that positions CE as an industry leader. With over 200+ locations, in 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada there is a location to service our customers HVAC/R needs.
HVAC Field Technical Support Rep 
Position Summary

The HVAC Field Technical Support Rep is a highly skilled professional responsible for delivering advanced post-sales technical support to contractors, dealers, and customers across multiple communication channels. This role manages inbound technical cases via phone, email, text, and digital platforms while also providing on-site field support through jobsite visits, equipment startups, system commissioning, and technical training.

The ideal candidate blends deep HVAC expertise with strong customer engagement skills and thrives in both remote troubleshooting and hands-on field environments. This position plays a critical role in ensuring proper equipment application, accelerating contractor proficiency, and enhancing the overall customer experience.

Key Responsibilities

<ul><li>Manage multi-channel support cases from intake through resolution across phone, email, text, and digital platforms with timely follow-up and high satisfaction standards</li>
<li>Diagnose and resolve complex HVAC issues while escalating critical problems appropriately and maintaining stakeholder communication</li>
<li>Conduct on-site technical support including equipment startups, commissioning, troubleshooting, and installation practice evaluation to minimize downtime</li>
<li>Deliver technical training to contractors, dealers, and internal teams in classroom and field settings, addressing knowledge gaps with targeted solutions</li>
<li>Build contractor relationships as a trusted technical partner while identifying supplemental sales opportunities and promoting company tools and resources</li>
<li>Support customer onboarding with product orientation and operational guidance emphasizing best practices in airflow, controls, and refrigerant management</li>
<li>Maintain operational documentation in case management systems and stay current on HVAC technologies, controls, and regulatory requirements</li>
<li>Drive business impact through regional service initiatives that improve quality, enhance contractor capability, and strengthen organizational partnerships</li>
</ul>
Qualifications
<ul>
<li>Associate degree (AA/AS) in HVAC or related field preferred.</li>
<li>Minimum 5+ years of combined HVAC technical and customer support experience.</li>
<li>Strong troubleshooting background across residential and commercial applications.</li>
<li>Proven ability to communicate complex technical concepts clearly.</li>
<li>Comfortable working both independently and collaboratively.</li>
<li>Strong PC proficiency and ability to learn technical platforms quickly.</li>
<li>Willingness to travel regionally for job site visits and training events.</li>
</ul>
Benefits:
Health Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance (Short-term and Long-term)
Employee Assistance Program (EAP)
Tuition Reimbursement &amp; Professional Development
Paid Vacation &amp; Sick time
Company Paid Holiday's
401(k) Plan with Employer Match
Employee Discount Program
Invitation to Apply:
Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.
Requirements:
Qualifications
<ul>
<li>Associate degree (AA/AS) in HVAC or related field preferred.</li>
<li>Minimum 5+ years of combined HVAC technical and customer support experience.</li>
<li>Strong troubleshooting background across residential and commercial applications.</li>
<li>Proven ability to communicate complex technical concepts clearly.</li>
<li>Comfortable working both independently and collaboratively.</li>
<li>Strong PC proficiency and ability to learn technical platforms quickly.</li>
<li>Willingness to travel regionally for job site visits and training events.</li></ul></div>

Field Technical Support Rep HVAC

<div>Branch Counter Sales Associate - HVAC Products | Carrier Enterprise

Introduction:

Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dynamic Branch Sales Associate. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors.

Company Description:

Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs.

Company Website:

www.carrierenterprise.com

Job Summary:

In the Branch Sales Associate role, you will be the face of our branch, providing exceptional customer service, product knowledge, and support to HVAC/R professionals and contractors who visit our location. Your enthusiasm for the industry, excellent communication skills, and commitment to delivering top-notch customer service will be the key to your success. This position is eligible for performance-based bonuses and incentives.
Essential Duties and Responsibilities:
<ul>
<li>Customer Service: Greet customers warmly and assist them in finding the right HVAC/R products and supplies for their needs. Provide expert advice, product information, and recommendations.</li>
<li>Order Processing: Accurately process customer orders, ensuring that all requested items are available, properly priced, and invoiced correctly. Handle cash, checks, and credit card transactions with precision.</li>
<li>Product Knowledge: Maintain a deep understanding of our HVAC/R product inventory, including specifications, compatibility, and pricing. Stay up to date with industry trends and new product releases.</li>
<li>Stock Management: Monitor and replenish stock levels on the sales floor. Conduct regular inventory counts and report any discrepancies to the store manager.</li>
<li>Technical Support: Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components.</li>
<li>Safety Compliance: Adhere to safety protocols and maintain a clean and organized counter area. Ensure a safe working environment for both customers and colleagues.</li>
<li>Documentation: Complete all necessary paperwork and documentation for customer transactions, including invoices, returns, and warranty claims.</li>
<li>This role may require occasional travel to various locations for training sessions, professional development opportunities, meetings, or other work-related activities. Candidates should be prepared to travel, with advance notice provided whenever possible or as it relates to their specific role.</li>
</ul>
Qualifications:
<ul>
<li>Prior experience in Customer Service.</li>
<li>Prior leadership roles with profit and loss responsibility preferred.</li>
<li>Experience in leading people in a retail environment.</li>
<li>Demonstrated ability to rapidly grow sales in a retail environment.</li>
<li>Experience building and maintaining cross-functional relationships.</li>
<li>Experience analyzing and using customer, market, and competitor data to make informed decisions and business planning.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Experience working with HVAC contractors strongly desired.</li>
<li>Computer literacy with proficiency in MS Office applications.</li>
<li>Ability to work in a team environment and be willing to participate.</li>
<li>Ability to function at an above-average level in a technical environment.</li>
<li>Prior experience using sales and/or inventory management systems.</li>
</ul>
Requirements:
<ul>
<li>High School Diploma or GED equivalent; Associate's degree in business, marketing, or related field preferred.</li>
<li>Experience managing in a B2B environment in distribution or wholesale sales preferred but not required</li>
<li>Excellent relationship-building skills; must be a team builder as well as a team player with a focus on sales.</li>
</ul>
Benefits:
<ul><li>Health Insurance
</li><li>Health Savings Account
</li><li>Dental Insurance
</li><li>Vision Insurance
</li><li>Life Insurance
</li><li>Disability Insurance (Short-term and Long-term)
</li><li>Employee Assistance Program (EAP)
</li><li>Tuition Reimbursement &amp; Professional Development
</li><li>Paid Vacation &amp; Sick time
</li><li>Company Paid Holiday's
</li><li>401(k) Plan with Employer Match
</li><li>Employee Discount Program
</li></ul>Invitation to Apply:

Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.
Equal Opportunity Statement:

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on t
Requirements:
Qualifications:
<ul>
<li>Education: High School diploma or equivalent with one (1) year experience.</li>
<li>Forklift Certification: Prior forklift certification preferred but not required.</li></ul></div>

Branch Sales Associate

<div>Account Executive - HVAC Products | Carrier Enterprise
Introduction:
Carrier Enterprise (CE) currently has exciting opportunities for an Account Executive. Join a leading national distributor of residential and light commercial HVAC products, parts, and supplies, and gain valuable experience in the HVAC/R distribution and wholesale industry.
Carrier Enterprise (CE) is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through licensed HVAC/R dealers and contractors. CE operates primarily in the business-to-business environment where its products are sold through licensed HVAC dealers and HVAC contractors. These dealers are independent companies that sell, deliver and service Carrier, Bryant &amp; Payne products to residences and businesses in their respective markets. CE offers customers a wide range of HVAC/R product lines, competitive pricing, best in class customer service and valuable, timesaving services that positions CE as an industry leader. With over 200+ locations, in 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada there is a location to service our customers HVAC/R needs.
Job Summary:
The Account Executive will be responsible for driving sales and margin growth by identifying and recruiting new business opportunities, managing client relationships, and ensuring customer satisfaction. This role requires an inspiring leader who is comfortable spending up to 80% of their time in the field.

Key Responsibilities:

Sales/Margin and Business Development:
<ul>
<li>Identify and pursue new business opportunities to achieve sales and margin targets.</li>
<li>Develop and implement strategic sales plans to expand the customer base.</li>
<li>Conduct market research to identify potential clients and understand their needs.</li>
<li>Present and manage Watsco Ventures and Technology Advancements</li>
<li>Maintain awareness of all HVAC contractors in the defined territory and develop relationships with key influencers/decision-makers of each target contractor.</li>
<li>Participate in HVAC and refrigeration seminars and local associations.</li>
<li>Convert new factory-authorized dealers and close non-performing accounts.</li>
</ul>
Client Relationship Management:
<ul>
<li>Actively build and maintain strong relationships with clients.</li>
<li>Conduct regular meetings and presentations to showcase our products/services.</li>
</ul>
Sales Process Management:
<ul>
<li>Manage the entire sales process from lead generation to closing deals.</li>
<li>Prepare and deliver compelling sales presentations and proposals.</li>
</ul>
Collaboration and Coordination:
<ul>
<li>Work closely with internal teams, assigned Account Manager(s) or Business Development Representative(s), marketing, product development, order management, technical services, and pricing, to ensure client satisfaction.</li>
<li>Collaborate with the marketing team to develop sales materials and campaigns.</li>
</ul>
Reporting and Analysis:
<ul>
<li>Document all sales activity performed in our CRM tool (Salesforce) for ongoing evaluation of the new business pipeline and measurements of existing sales.</li>
<li>Monitor and analyze sales and margin performance in Salesforce and BI.</li>
<li>Prepare regular reports on sales activities, pipeline status, and revenue forecasts.</li>
<li>Provide insights and recommendations based on data analysis to improve sales strategies.</li>
<li>Review monthly team accounts with the VP of Sales.</li>
</ul>
Other Tasks and Duties:
<ul>
<li>Perform other tasks and duties as needed.</li>
</ul>
Qualifications:
<ul>
<li>Proven experience in sales, with a track record of meeting or exceeding targets.</li>
<li>Exceptional interpersonal and communication skills.</li>
<li>Energetic, enthusiastic, and fun personality.</li>
<li>Ability to build rapport quickly and establish strong relationships.</li>
<li>Self-motivated, goal-oriented, and a go-getter attitude.</li>
<li>Strong problem-solving skills and the ability to think on your feet.</li>
<li>Ability to work independently as well as part of a team.</li>
<li>Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.</li>
</ul>
What We Offer:
<ul>
<li>Competitive incentive earnings</li>
<li>Comprehensive benefits package, including health, dental, and vision insurance.</li>
<li>Opportunities for professional growth and career advancement.</li>
<li>A fun, energetic, and supportive work environment.</li>
<li>Regular team-building activities and company events.</li>
<li>Ongoing training and development to enhance your skills</li>
</ul>
Benefits:
<ul><li>Health Insurance
</li><li>Health Savings Account
</li><li>Dental Insurance
</li><li>Vision Insurance
</li><li>Life Insurance
</li><li>Disability Insurance (Short-term and Long-term)
</li><li>Employee Assistance Program (EAP)
</li><li>Tuition Reimbursement &amp; Professional Development
</li><li>Paid Vacation &amp; Sick time
</li><li>Company Paid Holiday's
</li><li>401(k) Plan with Employer Match
</li><li>Employee Discount Program
</li></ul>Invitation to Apply
Full-time and part-time positions are available. To explore this exciting Account Executive opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.
Equal Opportunity Statement:
Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of me
Requirements:
Qualifications:
<ul>
<li>Proven experience in sales, with a track record of meeting or exceeding targets.</li>
<li>Exceptional interpersonal and communication skills.</li>
<li>Energetic, enthusiastic, and fun personality.</li>
<li>Ability to build rapport quickly and establish strong relationships.</li>
<li>Self-motivated, goal-oriented, and a go-getter attitude.</li>
<li>Strong problem-solving skills and the ability to think on your feet.</li>
<li>Ability to work independently as well as part of a team.</li>
<li>Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.</li></ul></div>

Account Executive