Urwah Admin

Cartafella Analytics

We are looking for Technical support staff &amp; L-1 network support for Qatar location.1) Technical support staff.Role Objective<ul><li>Provide first-level (L1) IT technical support to end users.</li></ul><ul><li>Ensure timely incident resolution and SLA compliance.</li></ul><ul><li>Support uninterrupted business operations across all company locations.</li></ul><ul><li>Operate under the functional supervision of the IT Department.</li></ul>Key Responsibilities1. End-User SupportProvide L1 technical support for:<ul><li>Desktops and laptops.</li></ul><ul><li>Printers and scanners.</li></ul><ul><li>Mobile devices and tablets.</li></ul><ul><li>IT peripherals.</li></ul>Assist users with:<ul><li>Windows operating system.</li></ul><ul><li>Microsoft Office applications.</li></ul><ul><li>Email and standard enterprise applications.</li></ul>Perform:<ul><li>Basic access-related support.</li></ul>2. Incident &amp; Service Request Management:Log, track, and resolve incidents and service requests using the Helpdesk/Ticketing system.<ul><li>Ensure compliance with defined SLA response and resolution timelines.</li></ul><ul><li>Escalate unresolved or complex issues to L2/L3 support teams as per the escalation matrix.</li></ul><ul><li>Follow up with users to confirm issue resolution and ticket closure.</li></ul>3. System &amp; Device Support:Perform basic installation, configuration, and troubleshooting of:<ul><li>Operating systems.</li></ul><ul><li>Business applications.</li></ul><ul><li>Printers, IP phones, and video conferencing devices.</li></ul><ul><li>Assist the internal IT team in the end-to-end management of the IT asset lifecycle.</li></ul><ul><li>Provide operational support to the internal IT team for assigned projects and activities.</li></ul><ul><li>Support user onboarding and offboarding activities, including:</li></ul><ul><li>Device setup and software installation.</li></ul><ul><li>User access provisioning.</li></ul>2) Technical &amp; Network Support Executive2) Technical &amp; Network Support ExecutiveJob Overview: Provides hands-on network troubleshooting and support across multiple locations, focusing on identifying and diagnosing network issues, including network switches, LAN/WAN components, and related devices. Coordinates with outsourced technical support staff to ensure seamless operations and minimal service disruption. The role emphasizes problem detection and resolution rather than configuration or implementation.Key Responsibilities:<ul><li>Act as the primary point of contact for network incidents, performing initial diagnostics, troubleshooting, and incident response.</li></ul><ul><li>Identify issues with network switches, cabling, and other network devices without performing full configuration tasks.</li></ul><ul><li>Coordinate and collaborate with outsourced technical support staff.</li></ul><ul><li>Escalate complex issues to higher-level support as needed.</li></ul><ul><li>Provide technical support during regular and off-working hours as required.</li></ul><ul><li>Travel to remote sites for on-site support when necessary.</li></ul><ul><li>Maintain accurate records of incidents, resolutions, and network performance.</li></ul><ul><li>Ensure minimal service disruption and optimal network performance across all locations.</li></ul>Requirements:<ul><li>Proven experience in network troubleshooting and technical support.</li></ul><ul><li>Strong understanding of networking concepts, switches, and hardware/software troubleshooting.</li></ul><ul><li>Ability to identify network issues effectively.</li></ul><ul><li>Ability to work independently and as part of a team.</li></ul><ul><li>Excellent problem-solving and communication skills.</li></ul><ul><li>Valid driving license and access to a personal vehicle for site visits when company transportation is unavailable.</li></ul><ul><li>Willingness to travel to remote sites as required.</li></ul>Preferred Qualifications:<ul><li>Certifications such as CCNA, CompTIA Network+, or equivalent.</li></ul>If you are available please send your cv immediatelyJob Type: Full-timePay: QAR4,000.00 - QAR5,000.00 per monthWork Location: Remote

Technical support staff for Qatar

We are looking for Business Analyst (Arabic) for Qatar location.Key Responsibilities:<ul><li>Process Improvement: Design and implement process improvements across the organization to enhance efficiency and effectiveness.</li></ul><ul><li>Data Analysis: Conduct detailed business analysis to identify business needs and develop solutions for business problems.</li></ul><ul><li>Requirement Gathering: Collaborate with stakeholders to gather and document business requirements, ensuring alignment with business objectives.</li></ul><ul><li>Solution Development: Translate business needs into technical requirements and guide the design of technology solutions.</li></ul><ul><li>Project Management: Lead projects to ensure timely delivery within scope and budget, coordinating with cross-functional teams.</li></ul><ul><li>Team Leadership: Manage and mentor a team of business analysts, providing guidance and support to achieve departmental goals.</li></ul><ul><li>Stakeholder Communication: Present findings and recommendations to executive leadership and other stakeholders.</li></ul><ul><li>Testing and Implementation: Oversee the testing and rollout of new systems or technology solutions to ensure they meet business needs.</li></ul>Qualifications:Education: Bachelor&rsquo;s degree in Business Administration, Computer Science, or a related field.Experience: 5+ years of experience in business analysis or a related field, with a proven track record of leading projects and teams.Skills:<ul><li>Strong analytical and problem-solving abilities.</li></ul><ul><li>Excellent communication and presentation skills.</li></ul><ul><li>Proficiency in data analysis and reporting tools.</li></ul><ul><li>Knowledge of project management principles and best practices.</li></ul><ul><li>Ability to work independently and collaboratively in a fast-paced environment.</li></ul><ul><li>Familiarity with software development lifecycle (SDLC) and Agile methodologies.</li></ul>Preferred Qualifications:<ul><li>Advanced degree in Business Administration or a related field.</li></ul><ul><li>Professional certifications such as Certified Business Analysis Professional (CBAP) or Project Management Professional (PMP).</li></ul>If you are available please send your cv immediatelyJob Type: Full-timePay: QAR20,000.00 - QAR25,000.00 per monthWork Location: Remote

Senior Business Analyst for Qatar (Onsite Opening)

Join Cartafella Analytics and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

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Technical support staff for Qatar

Senior Business Analyst for Qatar (Onsite Opening)