Urwah Admin

Cartafella Analytics

We are looking for Service Desk Analyst for Qatar location.If you are available, please send your cv immediately.Key Responsibilities<ul><li>Deliver L0/L1 support via email, phone, or ITSM portal for all IT services.</li></ul><ul><li>Perform initial analysis, diagnostics, and resolution for incidents and known issues.</li></ul><ul><li>Identify and tag VIP users and ensure immediate response to their incidents or service requests.</li></ul><ul><li>Escalate unresolved issues to Level-2 resolver groups, ensuring full documentation of first-level checks.</li></ul><ul><li>Maintain and update the Knowledge Base (SKMS), FAQs, and Service Catalog regularly.</li></ul><ul><li>Track incident lifecycle from logging to closure and ensure SLA compliance.</li></ul><ul><li>Conduct root-cause identification for recurring issues in coordination with Level-2 teams.</li></ul><ul><li>Support Incident, Service Request, Change, and Access Management processes through the ITSM tool.</li></ul><ul><li>Conduct user satisfaction surveys and initiate corrective actions for low ratings.</li></ul><ul><li>Prepare and submit daily, weekly, and monthly incident and KPI reports.</li></ul><ul><li>Communicate in clear and professional English with all authorized users.</li></ul>Required Technical Knowledge<ul><li>Microsoft 365 Administration (Exchange, Teams, OneDrive, SharePoint).</li></ul><ul><li>Active Directory and user access management.</li></ul><ul><li>Endpoint security and antivirus administration.</li></ul><ul><li>VPN connectivity and remote troubleshooting.</li></ul><ul><li>Basic hardware and software troubleshooting.</li></ul><ul><li>Familiarity with ITSM tools (ServiceNow, ManageEngine, or equivalent).</li></ul>Qualifications and Experience<ul><li>Diploma or Bachelor&rsquo;s Degree in Computer Science, IT, or Engineering.</li></ul><ul><li>Minimum 5 -6 years of experience in IT Service Desk or Technical Support.</li></ul><ul><li>ITIL v4 Foundation certification required.</li></ul><ul><li>SDI Certified Service Desk Analyst (SDA) preferred.</li></ul><ul><li>Excellent verbal and written communication skills in English.</li></ul><ul><li>Strong customer service orientation and teamwork capability.</li></ul>Job Type: Full-timePay: QAR3,000.00 - QAR8,000.00 per monthExperience:<ul><li>ITSM tools: 1 year (Preferred)</li><li>Microsoft 365 Administration: 2 years (Preferred)</li><li>Endpoint security and antivirus adm: 2 years (Preferred)</li><li>VPN connectivity and remote troubleshooting: 2 years (Preferred)</li></ul>License/Certification:<ul><li>ITIL (Preferred)</li></ul>

Service Desk Analyst (ITSM&ITIL) for Qatar

We are looking for Resident Engineer for Qatar location.<ul><li>Duration: 1 month</li><li>Working Hours: Night shift (10 hours, mostly 9:00 PM to 6:00 AM)</li><li>Start: Immediate deployment</li></ul>Key Responsibilities<ul><li>Provide technical support for both infrastructure and applications.</li><li>Troubleshoot and resolve network and hardware-related issues.</li><li>Identify and diagnose application-related problems, ensuring minimal downtime.</li><li>Coordinate with networking and hardware teams to resolve cross-functional issues.</li><li>Maintain documentation of issues, resolutions, and standard operating procedures.</li><li>Support end-users with technical queries and escalations.</li><li>Ensure system uptime and performance as per agreed SLAs.</li></ul>Required Skills and Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>6&ndash;8 years of relevant experience in IT infrastructure and application support.</li><li>Strong knowledge of networking concepts, protocols, and troubleshooting.</li><li>Hands-on experience with hardware troubleshooting and maintenance.</li><li>Ability to analyze, diagnose, and resolve application-related issues.</li><li>Excellent coordination and communication skills across cross-functional teams.</li><li>Strong problem-solving mindset and ability to work under pressure.</li></ul>Preferred Skills<ul><li>Certifications such as CCNA, MCSE, or equivalent will be an advantage.</li><li>Prior experience in a client-facing or resident engineer role.</li><li>Knowledge of ITIL processes and service management.</li></ul>If you are available, please send your cv immediately.Job Type: Full-timePay: QAR4,000.00 - QAR6,000.00 per monthExperience:<ul><li>IT infrastructure and application support: 4 years (Preferred)</li><li>etworking concepts, protocols, and troubleshooting: 4 years (Preferred)</li><li>hardware troubleshooting and maintenance: 4 years (Preferred)</li></ul>License/Certification:<ul><li>CCNA (Preferred)</li><li>MCSE (Preferred)</li></ul>

Resident Engineer for Qatar

We are looking for Business Analyst (BIAN) for Qatar location.If you are available please send your cv immediately.1 Role SummaryWe are seeking an experienced Business Analyst with strong banking knowledge and practical BIAN (Banking Industry Architecture Network) experience. The role involves gathering and analyzing requirements, designing process improvements, and leveraging BIAN frameworks and service domains to ensure solutions align with global banking standards.2 Key Responsibilities&middot; Collaborate with enterprise architects and business stakeholders to define, document, and validate business capabilities and requirements.&middot; Use the BIAN Service Landscape and Service Domains to structure banking capabilities and ensure alignment with industry standards.&middot; Assist in developing and maintaining the bank&rsquo;s Enterprise Architecture artifacts, including:o Business Capability Modelso Value Streams &amp; Process Mapso Application &amp; Data Architecture mappings&middot; Support gap analysis between current and target-state architectures, highlighting dependencies, risks, and opportunities.&middot; Translate business requirements into architecture-aligned functional and non-functional requirements.&middot; Work with solution architects and project teams to ensure solutions are consistent with EA guidelines and the target architecture.&middot; Contribute to architecture governance processes, ensuring projects comply with enterprise standards and BIAN frameworks.&middot; Support regulatory, risk, and compliance requirements (KYC, AML, Basel III, ISO standards) in line with EA and BIAN principles.&middot; Act as a liaison between business teams, architects, and technology delivery teams, ensuring clarity and alignment.3 Qualifications &amp; SkillsEducation:<ul><li>Bachelor&rsquo;s degree in Business Administration, Finance, Computer Science, or Information Systems (Master&rsquo;s preferred).</li></ul>Experience:<ul><li>5&ndash;8 years of experience as a Business Analyst in the banking or financial services sector.</li><li>Practical experience with BIAN frameworks, including:</li><li>BIAN Service Landscape</li><li>Service Domains &amp; Business Scenarios</li><li>Business Capability Mapping</li><li>Hands-on experience in one or more areas:</li><li>Core Banking Systems (Temenos, Flexcube, Finacle)</li><li>Digital Banking &amp; Payments</li><li>Risk, Compliance &amp; Regulatory Reporting</li><li>Trade Finance, Treasury, or Cards/Payments Systems</li></ul>Technical &amp; Professional Skills:<ul><li>Strong understanding of banking products, processes, and regulations.</li><li>Proficiency in business analysis techniques (BPMN, UML, process flows, user journeys).</li><li>Ability to analyze and model requirements using BIAN reference models.</li><li>Good understanding of data analysis (Excel, SQL, BI tools) to validate business needs.</li><li>Strong communication, facilitation, and stakeholder management skills.</li></ul>4 Behavioral Competencies<ul><li>Analytical and detail-oriented mindset.</li><li>Strong problem-solving and critical-thinking skills.</li><li>Excellent interpersonal and communication abilities.</li><li>Ability to manage multiple priorities and meet deadlines.</li><li>Proactive, adaptable, and collaborative.</li></ul>Job Type: Full-timePay: QAR8,000.00 - QAR15,000.00 per monthExperience:<ul><li>Business Analyst: 5 years (Preferred)</li><li>Banking: 2 years (Preferred)</li><li>BIAN : 2 years (Preferred)</li><li>BPMN, UML, process flows, user journeys: 2 years (Preferred)</li></ul>

Business Analyst (BIAN) for Qatar

We are looking for the position of Power Apps and Power BI Specialist (Arabic) for Qatar location.Job Description: <ul><li>Build and maintain Canvas and Model-Driven apps to automate workflows and improve internal services.</li><li>Integrate with SharePoint, Dataverse, SQL, and external APIs.</li><li>Gather and analyze business requirements and translate them into scalable, secure solutions.</li><li>Design and deploy interactive dashboards and analytical reports to support data-driven decision making.</li><li>Connect and model data from multiple sources; create DAX measures and Power Query transformations.</li><li>Ensure data quality, accuracy, and optimal refresh performance.</li></ul>If you are available for this job, please share your profiles as soon as possible.Job Type: Full-timePay: QAR15,000.00 - QAR22,000.00 per monthExperience:<ul><li>Canvas and Model-Driven apps : 3 years (Preferred)</li><li>DAX measures : 2 years (Preferred)</li><li>Integrate with SharePoint, Dataverse, SQL, and external APIs: 2 years (Preferred)</li></ul>

Power Apps and Power BI Specialist (Arabic) for Qatar

We are looking for DLP Resident Engineer for Qatar location.If you are available, please send your cv immediately.Job Description:Key responsibilities <ul><li>Forcepoint DLP</li><li>Deploy, configure, and manage Forcepoint DLP solutions for endpoints, networks, email, and cloud applications.</li><li>Develop and fine-tune DLP policies for sensitive data (PII, PCI, HIPAA, GDPR, etc.).</li><li>Monitor incidents and generate compliance reports for stakeholders.</li><li>Conduct root cause analysis on DLP violations and recommend remediation steps.</li><li>Get Visibility (Data Classification)</li><li>Implement and manage Get Visibility for automated discovery and classification of sensitive data across structured/unstructured sources.</li><li>Integrate classification policies with DLP to enforce protection measures.</li><li>Provide real-time insights on data flow, asset inventory, and user behavior.</li><li>Generate dashboards and reports to improve decision-making and compliance posture.</li><li>Operational Excellence</li><li>Work with business units to identify critical data and define classification levels.</li><li>Provide advanced troubleshooting and L2/L3 support for DLP and classification incidents.</li><li>Support audits, regulatory requirements, and data governance programs.</li><li>Collaborate with SIEM/SOAR teams to enrich incident response with DLP and classification data.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Security, or related field.</li><li>Forcepoint DLP Certified Professional/Engineer (FCSE &ndash; DLP).</li><li>Get Visibility Certified Engineer (GVCE) certification (or proven hands-on project experience).</li><li>At least 5 years of experience with enterprise DLP solutions and data classification projects.</li><li>Strong knowledge of:</li><li>Forcepoint DLP policy creation, tuning, and incident management.</li><li>Data classification methodologies and integration with DLP.</li><li>Regulatory compliance frameworks (GDPR, HIPAA, PCI DSS, ISO 27001).</li><li>Hands-on experience with endpoint DLP, network monitoring, and cloud app controls.</li></ul>Preferred Skills<ul><li>Knowledge of advanced data discovery (structured/unstructured, databases, file shares, cloud storage).</li><li>Familiarity with SIEM platforms (Splunk, QRadar, ArcSight) for DLP integration.</li><li>Scripting/automation for incident handling (Python, PowerShell).</li><li>Experience in managed security services or consulting engagements.</li></ul>Job Type: Full-timePay: QAR10,000.00 - QAR16,000.00 per monthExperience:<ul><li>Forcepoint DLP : 3 years (Preferred)</li><li>Get Visibility (Data Classification) : 2 years (Preferred)</li><li>Data classification methodologies : 1 year (Preferred)</li></ul>

DLP Resident Engineer for Qatar