Urwah Admin

Cartier

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 HOW WILL YOU MAKE AN IMPACT?
 
 
 Are you passionate about luxury client service and ensuring a seamless after-sales experience? Do you have a genuine interest in delving into the world of Cartier and contributing to a team that values excellence?
 
 
 As a Client Service Associate, you will be an ambassador of the Maison, playing a vital role in delivering exceptional service and maintaining the high standards of Cartier.
 
 
 WHAT WILL BE YOUR MISSION?
 
 
 Your mission is to provide outstanding after-sales service to Cartier clients, ensuring their satisfaction and upholding the Maison's reputation for excellence. You will be the primary point of contact for clients seeking assistance with their Cartier creations, providing expert advice and guidance throughout the service process.
 
 
 Among various responsibilities, your main missions are to act as a Client Service expert, to assist the boutique team in delivering exceptional service, to support the Boutique Watchmaker in ensuring a seamless process, as well as monitoring client files and ensuring the follow-up of key after-sales service indicators.
 
 
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 Client Service &amp; Technical Expertise: Understand client needs, provide solutions, explain technical aspects clearly, and address service objections.
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 File &amp; Process Management: Monitor client files, manage repair workflows, and ensure timely communication and reporting.
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 Performance &amp; Satisfaction: Capture client data, enhance satisfaction by minimizing delays, and contribute to after-sales turnover.
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 Sales &amp; Stock Oversight: Drive service sales, advise clients on service and product options, and manage stock and inventory.
 
 
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 HOW WILL YOU EXPERIENCE SUCCESS WITH US?
 
 
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 Experience &amp; Skills: Minimum 3 years in client service (luxury preferred), university degree, strong knowledge of Cartier products and services, sales abilities, and MS Office proficiency. Experience in watchmaking and jewelry is highly appreciated.
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 Personal Attributes : Passionate about client service, dedicated to Cartier's legacy, excellent communication and interpersonal skills, ability to manage stress and confidentiality, adaptable to changing priorities, and a strong team player.
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 Core Competencies: Rigorous, empathetic, confident, solution-oriented, with strong integrity, attention to detail, and organizational skills.
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 Language Skills: Fluent in English and Arabic
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 Technical Acumen: Experience in budget management and excellent computer skills (Word, Excel, Outlook, and PowerPoint).
 
 
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 What Do We Offer
 
 
 
 At Cartier, we are proud to employ talents from diverse backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
 
 
 WHO WE ARE?
 
 
 As a place where singularity thrives together, we value the uniqueness of our people, and we see the results of what we do because we are on the journey together. We recognize the richness diversity brings and we embrace a workplace where those differences can be leveraged.
 
 
 We offer exciting opportunities to gain experience professionally and personally in a supportive environment which in turn inspires the Cartier creations that become icons in the world of luxury.
 
 
 We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
 
 
 Quite simply, Cartier is a place like no other. Welcome to our Maison!
 
 
 YOUR JOURNEY WITH US
 
 
 If your application is selected, we will give you an introductory call to explain further steps and discuss the opportunity. If things go well on both ends, you will have a chance to meet the Hiring Manager and the HR Manager.
 
 
 Take your next step with Cartier, we look forward to hearing from you!
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Client Service Associate

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 At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
 
 
 Regional Supply Chain Director
 
 
 Cartier | Coral Gables, FL
 
 
 MAIN PURPOSE
 
 
 The Regional Supply Chain Director&rsquo;s prime responsibility is to set the vision and missions for Supply Chain (SC), lead and align end-to-end operations to support Cartier's strategic business goals ensuring a customer-centric and business-oriented culture, while driving quality, cost-effectiveness, and reliability through projects, advanced technologies and automation.
 
 
 This role oversees all aspects of product stock management (sellable and non-sellable products) from budgeting, supply and demand forecasts to delivery and redistribution for the three subsidiaries of the South America Region incl. L.A.C., Brazil &amp; Mexico subsidiaries.
 
 
 Through the SC function, the objective is to ensure that products are adequately allocated based on availability and needs to ensure efficient and collaborative operations that drive growth, profitability, and service excellence.
 
 
 
 Key Responsibilities
 
 
 
 Supply Chain Strategy:
 
 
 Design, lead and align end-to-end SC among Cartier stakeholders (eg: marketing, commercial, retail, HQ) and Richemont (i.e.,: Logistics, Finance, CS, etc), regionally and centrally.
 
 
 Participate in and influence regional business strategy and growth plans by acting as a trusted partner , building relationships with regional executive committee to understand business needs and ensure world-class SC service delivery.
 
 
 Led and design continuous improvement SC processes, overseeing operational models, implementing and providing KPIs related to SC performance in conjunction with product management and sales such as service level, forecast accuracy, stock level compliance (internal as well as external Retail), sell-in / sell-out ratio.
 
 
 Manage talent development to ensure agility, efficiency, and alignment with organizational goals.
 
 
 Supply and Demand Planning, Allocations &amp; Inventory Management:
 
 
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 Provides strategic oversight of supply and demand planning, allocation, and inventory policy and management for the regional SC for finished products and non-sellable products.
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 Ensures optimal product availability, despite seasonal demand.
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 Defines, implements and monitors boutiques&rsquo; and watch specialists&rsquo; assortments including new openings, pop-up stores and Event needs.
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 Manage Demand Planning, according to the strategic marketing orientations:
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 On range items: build, monitor and challenge forecast for all product categories On novelties: collaborate with Marketing teams to forecast sales, elaborate a launch plan with defined launch quantities and assortment. Sales follow-up post launch, feedback loops with all stakeholders. Initial strategy fine-tuning based on actual performance.
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 Leads logistics and distribution initiatives, optimizing product flow and customer service, while managing daily operations and fulfilment processes to meet service level agreements (SLAs) and ensure timely delivery across all SC channels.
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 Supervise boutique stock transfers and event planning, ensuring accurate inventory allocation for stores, events, and specific boutique needs, and adjusting stock levels to maintain optimal product availability.
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 Oversees all aspects of product quality from monitoring of central stock to coordination of after-sales policies in conjunction with after-sales entities.
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 Manage staff consignment for Office and Internal Boutiques staff in accordance to International guidelines.
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 Manage consignment stock.
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 Brand representative on SC Compliance topics.
 
 
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 System &amp; IT support
 
 
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 Develop and/or update IT solution to systemize stock management process.
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 Check data reliability and monitor data accuracy at regional level.
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 Escalate inconsistencies &amp; critical issues (cooperation with Supply &amp; Demand Director).
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 Manage IT or system issues that prevent proper stock flow.
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 Receive feedback on SC issues and working towards a suitable solution.
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 Liaises with Logistics &amp; IT team on smoothening of SC process.
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 Manages regional SC enquiries from various Cartier departments as Business User Administration.
 
 
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 Team Leadership &amp; Development
 
 
 
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 Lead team members providing training and daily coaching to e nsure t are performing and they are developing as expected through relevant Performance and Development Management Process.
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 Attracts, recruits, and motivates top talent, delegating effectively and celebrating diversity.
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 Creates a sense of purpose, generating followership and engaging others in the organization's greater purpose.
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 Develop team members, providing training and daily coaching and d evelop methodology &amp; set of tools and train and coach staff regionally on SC topics i.e.: MOPs (management processes) &amp; SOPs (support processes)
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 Leads by example, driving performance through continuous improvement and self-reflection.
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 Animate your teams daily and follow-up closely on projects and objectives.
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 Create learning environment and continuous improvement mind-set. Ensure strong connection between the team and the field.
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 Position the department as an omni-channel entity, pivot in the organization
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 Enforce digital transformation to optimize overall operations and maximize every team member added value for the organization
 
 
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 The preceding Key Responsibilities statements are intended to describe the general nature and level of work performed by the people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel assigned to this position.
 
 
 
 Qualifications
 
 
 
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 Undergraduate degree in a related field required, MBA or advanced degree beneficial
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 10+ years of progressive experience in SC and business/industry within luxury, beauty &amp; fashion, retail, omnichannel, and/or fast-moving consumer products.
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 Strategic mindset with strong expertise in SC management, process optimization and project management &amp; organizational skills to frame a project, mobilize, organise and implement)
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 Proven track record of success in complex businesses at scale with a commercially oriented mindset and of leading cross-countries teams and influencing senior-level management
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 Understanding of &ldquo;value over volume&rdquo; and comfort managing high SKU complexity and statistical analysis thanks to a strong analytical skill, structured and methodical mind-set, problem-solving abilities
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 Comfortable leading transformational initiatives and enabling digitalization.
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 High interpersonal skills with service minded nature, outgoing personality, strong influence skills &amp; empathy and team-oriented mindset
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 Result oriented, entrepreneurial, innovative, and comfortable with change and complexity.
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 Good understanding of local culture and local teams&rsquo; needs as well as of Cartier&rsquo;s corporate culture
 
 
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 Dimension
 
 
 
 Geographical area:
 
 
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 Latin America &amp; Caribbean sub.
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 Brazil sub.
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 Mexico sub.
 
 
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 Trip duration up to 9 hours flight. Multi-country territory: different tax and customs laws and regulations to consider; different political and economic situations, several languages.
 
 
 Responsible for all product lines, including fragrance and POSM.
 
 
 Level of autonomy: Strong interaction with product management and sales teams is mandatory.
 
 
 
 Headcount Supervised
 
 
 
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 5 headcounts in LAC
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 1 headcount in Brazil
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 2 headcounts in Mexico (functional reporting)
 
 
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 Immediate Identified Customer
 
 
 
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 Cartier local Commercial Teams
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 MD Brazil, MD Mexico, SA President
 
 
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 Executive Committee
 
 
 
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 Member of the 3 local Exco: L.A.C., Brazil &amp; Mexico
 
 
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 Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
 
 
 We Offer
 
 
 We care about our associates&rsquo; health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
 
 
 At Richemont, We Craft the Future!
 
 
 Salary will be negotiated based on relevant skills and experience.
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Regional Supply Chain Director

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Client Service Associate

Regional Supply Chain Director