Qureos Mentor

Casa Cipriani New York

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 Reservation Agent
 
 
 
 
 Job Description:
 
 
 
 
 
 
 At Casa Cipriani, the reservation agent is responsible for performing a variety of customer service and administrative duties to support the hotel's room reservation and revenue management objectives.
 
 
 
 
 
 
 Essential Functions and Responsibilities of the job include but are not limited to:
 
 
 
 
 
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 Responding to incoming calls and emails from guests in a prompt, friendly and professional manner, providing information about the hotel's rooms, rates, and services, and assisting with room reservations and inquiries. Ensure that all customer data is properly stored and protected.
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 Utilizing the hotel's reservation system to efficiently manage room availability, rates, and packages, ensuring that the system is updated and accurate at all times.
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 Processing room reservations, modifications, and cancellations, and providing guests with detailed information about the reservation process, policies, and procedures.
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 Create and maintain an upscale and personalized pre-arrival process that improves the guests&rsquo; experience and the hotel revenue.
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 Up-selling room categories and hotel services to guests, leveraging knowledge of the hotel's facilities, services, and special promotions to maximize revenue.
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 Ensuring accurate billing and payment processes: You will be responsible for ensuring that the reservation is secured and correct.
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 Maintaining a high level of knowledge about the hotel's facilities, services, and local attractions, and providing recommendations and information to guests as needed.
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 Excellent organizational skills and attention to detail
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 Ability to handle challenging situations and resolve customer complaints in a professional and timely manner.
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 Collaborating with other departments, such as sales, housekeeping, and front desk, to ensure guests receive exceptional service and to resolve any issues that may arise.
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 Ensuring that you are retrieving all the necessary relevant information to support the front staff in creating smooth and memorable experiences (arrival and departure time, special occasions, needs and preferences)
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 Maintaining accurate and up-to-date records of guest information and reservations, including guest preferences, special requests, and payment information.
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 Meeting and exceeding sales goals and targets, and actively seeking opportunities to increase revenue and maximize room occupancy.
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 Adhering to hotel policies, procedures, and standards, including data privacy and security, and ensuring that all guest information is kept confidential.
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 Should be knowledgeable, understanding, and adhere to Company Core Values and Mission Statement. Must lead by example.
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 Perform Switchboard duties and direct calls as needed.
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 Participating in training and development programs to improve job skills and knowledge.
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 Performing other duties as assigned by the management team.
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 Sales-oriented mindset, with a goal-driven approach to achieving targets and maximizing revenue.
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 Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed.
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 Ability to work independently and as part of a team in a fast-paced and dynamic environment.
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 Qualifications:
 
 
 
 
 
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 Education: A bachelor's degree in hospitality management, business administration, or a related field is often preferred.
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 Work experience: Several years of experience in the hospitality industry, particularly in a reservations or sales role, is usually required.
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 Customer service skills: Excellent communication and interpersonal skills, as well as a strong customer-focused approach, are critical in ensuring guest satisfaction.
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 Technical skills: Proficiency in computer systems and software, including central reservation systems (CRS), global distribution systems (GDS), and Microsoft Office, is important.
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 Sales and negotiation skills: The ability to sell rooms, packages, and services to potential guests, and negotiate rates and packages, is essential.
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 Organizational skills: The ability to prioritize tasks, manage multiple tasks simultaneously, and maintain attention to detail is crucial.
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 Problem-solving skills: The ability to analyze and resolve guest complaints, resolve conflicts, and make decisions under pressure is necessary.
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 Financial management skills: An understanding of budgeting, forecasting, and revenue management, as well as the ability to analyze financial reports, is desirable.
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 Teamwork: A strong ability to work collaboratively with other departments, such as front office, housekeeping, and food and beverage, is essential.
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 Professionalism and integrity: A professional demeanor, strong ethical standards, and the ability to maintain confidential information is expected.
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 Refined verbal and written communication skills.
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 Minimum 2 years of progressive experience in a hotel or a related field requirement.
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 Ability to work overnight, weekends, and holidays.
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 Ability to stand or walk for long periods of time.
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 Must be able to lift, push, and pull items up to 40 pounds.
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 All job requirements in the job description provided indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Job description is an overview of the duties, responsibilities, and requirements of the position. Employees may be required to perform other job-related assignments as requested.
 
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Reservations Agent

Join Casa Cipriani New York and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Casa Cipriani New York

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Reservations Agent