Qureos Mentor

Casella Waste Systems, Inc.

<div>Position Summary:
<div>
The Diesel Technician maintains diesel equipment, completes inspections and preventive maintenance requirements, corrects vehicle deficiencies, completes adjustments and alignments, and maintains records to ensure we are able to keep our level of commitment to safety and customer service.</div><div></div><div><b><br>
Technicians at Casella participate in a </b><b><i>Career Pathways</i></b><b> </b><b><i>Program</i></b><b> that offers exceptional </b><b><i>Advancement Opportunity and Regular Merit Increases.</i></b></div>
Key Responsibilities:
<ul><li>Performs all job duties in accordance with company safety policies and regulations.</li><li>
Performs maintenance tasks based on driver pre and post trip inspections in a timely manner or as directed by maintenance manager.</li></ul><ul><li>
Maintains diesel equipment operation by completing inspections and preventative maintenance requirements and makes appropriate corrections when needed.</li><li>
Works in adverse conditions at times including heat, cold, wind, rain and snow to repair equipment and vehicles.</li><li>
Builds and assembles machines or mechanical components according to requirements.</li><li>
Troubleshoots reported problems and resolve them in a timely manner.</li><li>
Maintains all relevant records for all work and procedures and reports on issues.</li></ul><ul><li>
Performs accurate lockout/tagout procedures.</li><li>
Runs diagnostic tests on vehicles and analyzes the results to problem solve; test drive vehicles to diagnose malfunctions when necessary.</li><li>
Perform any and all necessary procedures to ensure maximum reliability and the safety of the equipment operator including, performing preventative maintenance inspections, tire changes, changes of breaks and any other utilities that are part of the vehicle; builds, rebuilds, and replaces hydraulic components and hoses of any vehicle or stationary equipment.</li><li>
Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.</li></ul><p></p><p><b><br>
Career Path</b><b> Definitions &amp; Distinctions</b></p><div><b><i>
Technician Apprentice: </i></b>Demonstrates the ability to work alongside a knowledgeable Casella Waste Diesel Technician to learn and further develop skills. The Apprentice provides maintenance, repairs vehicles and equipment, and mainly focuses on preventative maintenance and maintaining the safety of all vehicles and equipment.</div><div><b><i>
Technician B:</i></b> Demonstrates the ability to identify operating issues including examining, test driving and troubleshooting electrical and mechanical problems using standard testing procedures and computer diagnostic equipment. Technician also demonstrates the ability to correct any operating issues that are found.</div><div><b><i>
Technician A:</i></b> Demonstrates the ability to inspect, troubleshoot, and repair vehicle brakes, suspension, steering, tires, rims, hubs, PTO, hydraulics, engine, cooling, starting, ignition, charging, lighting systems, fuel and air intake systems, heating, ventilation, and cooling systems to ensure vehicles are in safe and dependable operating condition.</div><div><b><i>
Master Technician:</i></b> Demonstrates the ability to inspect, troubleshoot, and repair all vehicle and equipment systems. Can rebuild and replace engines, engine components, transmissions, drive line and rear-ends, mechanical systems, electrical systems, and hydraulic components.</div>
Education, Experience &amp; Qualifications:
<div>
The successful candidate will have a High School Diploma or GED, must be at least 18 years of age, hold a valid Class A, B, or C Driver&rsquo;s license and must be legally eligible to work in the United States. The candidate must have a minimum of 1-year experience inspecting, troubleshooting, and repairing trucks and stationary equipment. Excellent verbal and written communication skills, effective listening and problem-solving skills, and dedication to providing excellent customer service is desired. It is also important that the candidate has demonstrated the ability to work as part of a team in a collaborative environment. Ability to perform physically demanding tasks including frequent lifting of heavy components, pushing, pulling, crouching, climbing and consistent standing, walking and grasping. This job operators in both, garage/shop conditions, and outside of the shop which may include various weather conditions.</div><div></div><div><b><br>
This position requires successful completion of pre-employment testing, including a drug screen.</b></div><br>
<div></div>
Attributes:
<div>
Positive, team-oriented individual who is disciplined, dependable, determined, focused on delivering excellent customer service, and is open to personal and professional training and development.</div>
Benefits:
<div>
Medical, Dental, Vision, Life &amp; Disability Insurance, Maternity &amp; Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Boot &amp; Clothing Allowance, Safety Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, Tool Allowance, and More.</div></div>

Diesel Technician

<div>Position Summary:
<div>
The Customer Care Representative provides outstanding service to our customers by responding to a high level of inbound customer calls, inquiries and requests which may require research and investigation to reach resolution. The incumbent actively engages customers to ensure complete understanding of the issues and provide accurate and efficient responses in a prompt, respectful and courteous manner.</div><div></div><div><b><br>
Hiring range $18.00 - $24.50 depending on experience.</b></div>
Key Responsibilities:
<ul><li>Answers or places calls to customers to learn about and/or address their needs, concerns, or other issues with products or services.</li><li>
Responds efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and valued.</li><li>
Engages in active listening with customers, confirming or clarifying information and diffusing escalated situations, as needed.</li><li>
Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability.</li><li>
Utilizes job-specific software, databases, scripts, and tools appropriately when addressing a variety of different topics presented by customers.</li><li>
Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service.</li><li>
Engages with customers to assess needs and makes sales recommendations for products or services that may better suit identified customer needs.</li><li>
Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.</li></ul><div><b>
Career Path Definitions &amp; Distinctions</b></div><div><b><i>
Level I:</i></b> 0-2 years of progressively complex experience in the customer service field. Demonstrated knowledge and competence in Casella&rsquo;s business products and services as well as in customer service and client relationship management. Able to effectively manage call volume and understand proprietary software systems. Works within team to support Division sales representatives and provide excellent customer support. Capable of solving increasingly complex problems and offering solutions that engage and retain customer base.</div><div><b><i>
Level II:</i></b> 1-3 years of progressively complex experience in the customer service and client relationship management field. Demonstrated knowledge and competence in several technical areas of customer service and client relationship management and is able to build strong relationships with home office and divisional employees at various levels within the organization. Thoroughly understands the variety and complexity of Casella&rsquo;s business operations and is able to apply a variety of customer service, CRM, and sales concepts, principles and applications as needed. Adept at resolving most escalations and handling a high volume of calls.</div><div><b><i>
Senior Level:</i></b> 2-4+ years of progressively complex experience in the customer service and client relationship management field. Highly integrated knowledge and competence in all areas of customer service and client relationship management and is able to build strong relationships with home office and divisional employees at various levels within the organization. Thoroughly understands the variety and complexity of Casella&rsquo;s business operations and is able to apply a variety of customer service, CRM, and sales concepts, principles and applications to generate and retain business sales. Independently resolves escalations. Skillfully manages a high volume of calls. Capable of taking on special projects or assignments.</div>
Education, Experience &amp; Qualifications:
<div>
The successful candidate will have a high school diploma or GED, 2-4 years of customer service or inside sales experience, a demonstrated ability to work as part of a team in a collaborative environment, and be legally eligible to work in the US. An advanced degree, relevant sale certifications, prior sales experience and experience or interest in environmental and/or sustainability field are preferred.</div><div></div><div><br>
Outstanding relationship management skills, excellent listening communication and problem solving skills, the ability to identify and develop sales opportunities are required. Demonstrated proficiency with Microsoft Office, typing proficient and a working knowledge of Microsoft Dynamic for CRM or similar software systems and related software are expected.</div>
Attributes:
<div>
Positive, team-oriented individual who is curious, attentive, and results-oriented with the ability to see the larger picture while focusing on detailed information.</div>
Benefits:
<div>
Medical, Dental, Vision, Life &amp; Disability Insurance, Maternity &amp; Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.</div></div>

Customer Care Representative - Career Advancement Opportunities!!

<div>Position Summary:
<div>
The Cash Application Specialist is responsible for the accounts receivable process with the primary function of daily application of cash receipts to the correct customer account.</div><div></div><div><b><br>
Hiring Range: From $19.50-21.00 per hour.</b></div>
Key Responsibilities:
<ul><li>Processes customer payments received from various payment sources and prepare necessary cash reports on a daily basis.</li><li>
Completes daily, weekly and monthly reconciliations for all cash receipts to the Accounts Receivable and General Ledger systems.</li><li>
Supports other team members in effective completion of tasks.</li><li>
Researches and resolves customer payment issues and processes any necessary posting adjustments in a timely manner; follows up with customers or team members.</li><li>
Establishes and maintains effective working relationships with business teams across the organization along with Home Office departments</li><li>
Maintains cash applications data according to established records retention policies.</li><li>
Participates in the completion of special projects.</li><li>
Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.</li></ul>
Education, Experience &amp; Qualifications:
<p>
Our ideal candidate is a motivated problem-solver with a keen eye for detail and sound knowledge of basic accounting techniques, who can collaborate effectively on larger teams and manage time amid multiple deadlines. An associates degree in accounting or related equivalent education, training and experience, along with accurate data entry skills and exceptional math skills are desired. Outstanding written and verbal communication and listening skills are also required.</p>
Attributes:
<div>
Analytical, team-oriented individual who is a hard worker, trustworthy, adaptable and results-oriented with the ability to see the larger picture while focusing on detailed information.</div>
Benefits:
<div>
Medical, Dental, Vision, Life &amp; Disability Insurance, Maternity &amp; Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.</div></div>

Cash Applications Specialist

<div>Position Summary:
<p>
The Accounts Payable Specialist compiles information and documents and monitors accounts owed by the company to vendors or other individuals, inputs figures to the accounting system, and processes and analyzes accounts payable transactions.</p><p></p><p><br>
Hiring Range is $19.50-$24.50, depending on experience.</p><p></p><p><br>
#INDSJ</p>
Key Responsibilities:
<ul><li>Reviews invoices to verify that they comply with policies and are approved for payment.</li><li>
Compares invoices to purchase orders or other records to reconcile amounts owed.</li><li>
Responds to inquiries from vendors or other clients to come up with the best solutions regarding concerns or discrepancies.</li><li>
Ensures transactions are accurate and maintained in a timely manner to remain organized and on time with payments.</li><li>
Communicates with vendors, internally with the accounting team, and across other departments to ensure all needs are being met per client and companywide.</li><li>
Obtains meticulous data entry skills to provide accurate and detailed records regarding bills and invoices.</li><li>
Prioritizes tasks while also maintaining the ability to multitask and manage responsibilities in a manner that will certify all work is done on time.</li><li>
Performs audits on various expense reports for suppliers in order to update all account payable data and ensure accuracy.</li><li>
Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.</li></ul>
Education, Experience &amp; Qualifications:
<p>
The successful candidate will have a high school diploma or GED, 3-4 years of business and finance experience, a demonstrated ability to work in a collaborative environment, and be legally eligible to work in the US. It is preferred that the candidate has an associate&rsquo;s degree in accounting or finance and experience or interest in an environmental and/or sustainability field.</p><p></p><p><br>
Outstanding relationship management skills, excellent listening, communication and problem-solving skills, high attention to detail, proficiency with Microsoft Office applications, especially Excel and a working knowledge of Microsoft Dynamic for CRM or similar software systems and related systems are required.</p>
Attributes:
<p>
Detailed-oriented individual who is able to meet deadlines, attentive, has research and clerical skills, has the ability to work with a team and is results-oriented with the ability to see the larger picture while focusing on detailed information.</p>
Benefits:
<div>
Medical, Dental, Vision, Life &amp; Disability Insurance, Maternity &amp; Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.</div></div>

Accounts Payable Specialist - National Accounts

Join Casella Waste Systems, Inc. and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Casella Waste Systems, Inc.

ABOUT_COMPANY

Diesel Technician

Customer Care Representative - Career Advancement Opportunities!!

Cash Applications Specialist

Accounts Payable Specialist - National Accounts