Qureos Mentor

Casper Dental Corp PLLC

Corporate Trainer &ndash; Roles &amp; ResponsibilitiesCasper Dental CorpSchedule: Monday &ndash; Friday | 8:00 AM &ndash; 5:00 PMPosition SummaryThe Corporate Trainer is responsible for designing, delivering, and reinforcing high-quality training across all Casper Dental Corp offices. This role ensures that every employee&mdash;front and back office&mdash;operates at a consistent 5-Star Clinic standard aligned with our company mission, values, and service expectations.The Trainer&rsquo;s goal is to improve patient experience, sales conversion, and operational consistency through structured onboarding, ongoing development, and accountability-driven follow-up.Primary Objectives<ul><li>Increase phone conversion rates and treatment acceptance.</li><li>Strengthen customer service and patient handoff excellence across departments.</li><li>Improve Google Review collection and overall patient satisfaction.</li><li>Enhance team competency through consistent, data-driven training and coaching.</li></ul>Core Responsibilities1. Training &amp; Development<ul><li>Develop, coordinate, and facilitate corporate training sessions (held at the Corporate Office).</li><li>Create and maintain training content in Trainual, including scripts, SOPs, videos, quizzes, and process updates.</li><li>Conduct in-office coaching sessions to reinforce training in real-time environments.</li><li>Implement and manage the two-week New Employee Training Schedule (100s &amp; 200s week).</li><li>Track individual and departmental progress, ensuring completion of assigned modules.</li></ul>2. Coaching &amp; Performance Support<ul><li>Observe employee performance in-office and identify areas for improvement.</li><li>Conduct one-on-one or group coaching sessions to strengthen performance.</li><li>Provide structured feedback to Leads, Managers, and HR/Recruiter regarding employee growth, attendance, and engagement.</li><li>Create corrective coaching plans when performance standards are not met.</li></ul>3. Communication &amp; Reporting<ul><li>Provide weekly reports to the Customer Experience Manager summarizing:</li></ul>o Training attendance and completion rates.o Coaching observations and progress metrics.o Recommendations for performance improvement and retention.<ul><li>Collaborate with HR/Recruiter to ensure new hires receive timely and effective onboarding.</li><li>Support office Leads with materials and tools to conduct morning huddles and daily refreshers.</li></ul>4. Quality &amp; Customer Experience<ul><li>Reinforce &ldquo;No Scan = No Exam&rdquo; and other clinical expectations through staff education.</li><li>Standardize patient handoff procedures between front and back staff.</li><li>Conduct call listening reviews weekly to identify improvement opportunities in tone, verbiage, and conversion.</li><li>Partner with the Call Center Lead to ensure scripts and phone etiquette align with company standards.</li></ul>5. Culture &amp; Accountability<ul><li>Champion Casper Dental Corp&rsquo;s 5-Star Experience and service culture.</li><li>Serve as an on-site motivator, leading by example and promoting professionalism.</li><li>Hold team members accountable to customer service scripts, review collection, and patient-first standards.</li></ul>Key Performance Indicators (KPIs)<ul><li>Increase in phone-to-appointment conversion rate.</li><li>Increase in treatment acceptance and Invisalign/Ortho sales.</li><li>Increase in Google reviews collected per office per week.</li><li>Reduction in service-related patient complaints.</li><li>Training completion and retention rates at 90%+ across departments.</li></ul>Skills &amp; Qualifications<ul><li>Proven experience in training, coaching, or operations leadership within dental or healthcare industries.</li><li>Proficiency in Microsoft Teams, Trainual, Excel, and performance tracking tools.</li><li>Strong presentation, communication, and interpersonal skills.</li><li>Ability to travel between offices for training and audits.</li><li>Organized, data-driven, and passionate about continuous improvement.</li></ul>Job Type: Full-timePay: $22.00 - $28.00 per hourExpected hours: 40 per weekBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul>Experience:<ul><li>Dental office: 3 years (Preferred)</li></ul>Language:<ul><li>Spanish (Preferred)</li></ul>Work Location: In person

Corporate Trainer - Dental

Join Casper Dental Corp PLLC and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Casper Dental Corp PLLC

ABOUT_COMPANY

Corporate Trainer - Dental